[Resolved] antivirus xp2009

OK back from work now, Lets have a deeper look at your system. But first I will assist in uninstalling Norton

Go here and download the removal tool, run it and reboot and Norton should have vanished


To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to Mediafire and post the sharing link.

Download OTScanit2 to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.

• Close ALL OTHER PROGRAMS.
• Open the OTScanit folder and double-click on OTScanit.exe to start the program.
• Check the box that says Scan All Users
• Check the Radio button for Rootkit check YES
• Under Additional Scans check the following:
  • File - Lop Check
  • File - Purity Scan
  • Evnt - EventViewer Errors/Warnings (last 10)
• Now click the Run Scan button on the toolbar.
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Please attach the log in your next post.

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on [external image: Posted Image] to insert the attachment into your post

ok thank you so much!! I am working on your last request.

http://www.mediafire.com/?sharekey=d5e5de6…04e75f6e8ebb871


here is the link to the mediafire..

Hi again. OK I am taking out the limeware part downloads and part of the AIM folders that are suspect. I am also clearing all the temp files.

On completion of that I will give you a link for a firewall to download and install. Avast may give a query about Zone Alarm but that is only relevant to the pro version so just click NO

TO BEGIN

Start OTScanit. Copy/Paste the information in the quotebox below into the pane where it says "Paste fix here" and then click the Run Fix button.

[Unregister Dlls]
[Registry - Safe List]
< Internet Explorer ToolBars [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\"{C4069E3A-68F1-403E-B40E-20066696354B}" [HKLM] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
< Internet Explorer ToolBars [HKEY_USERS\S-1-5-21-3082678609-3497586586-617967053-1005\] > -> HKEY_USERS\S-1-5-21-3082678609-3497586586-617967053-1005\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\"{C4069E3A-68F1-403E-B40E-20066696354B}" [HKLM] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
< Run [HKEY_LOCAL_MACHINE\] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
YN -> "" -> []
< Domain Profile Authorized Applications List > -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List
YN -> "" -> []
[Files/Folders - Created Within 30 Days]
NY -> $AVG8.VAULT$ -> %SystemDrive%\$AVG8.VAULT$
NY -> AVG Free 8.0.lnk -> %AllUsersProfile%\Desktop\AVG Free 8.0.lnk
NY -> avg8 -> %AllUsersProfile%\Application Data\avg8
NY -> AVG -> %ProgramFiles%\AVG
NY -> iwifejel.dll -> %SystemRoot%\iwifejel.dll
NY -> AV9 -> %ProgramFiles%\AV9
NY -> VirusRemover2008 -> %ProgramFiles%\VirusRemover2008
NY -> fijqyrok -> %SystemRoot%\fijqyrok
NY -> phbgemaa.job -> %SystemRoot%\tasks\phbgemaa.job
[Files/Folders - Modified Within 30 Days]
NY -> phbgemaa.job -> %SystemRoot%\tasks\phbgemaa.job
NY -> fijqyrok -> %SystemRoot%\fijqyrok
NY -> AVG Free 8.0.lnk -> %AllUsersProfile%\Desktop\AVG Free 8.0.lnk
NY -> iwifejel.dll -> %SystemRoot%\iwifejel.dll
NY -> tmp38.exe -> %SystemRoot%\Temp\tmp38.exe
NY -> avvclean.dat -> %SystemRoot%\Temp\mcaA8.tmp\avvclean.dat
NY -> avvnames.dat -> %SystemRoot%\Temp\mcaA8.tmp\avvnames.dat
NY -> avvscan.dat -> %SystemRoot%\Temp\mcaA8.tmp\avvscan.dat
NY -> McDefragTask.job -> %SystemRoot%\tasks\McDefragTask.job
NY -> ad3shaun.cmdline -> %SystemRoot%\Temp\ad3shaun.cmdline
NY -> ad3shaun.dll -> %SystemRoot%\Temp\ad3shaun.dll
NY -> thj-rmlp.cmdline -> %SystemRoot%\Temp\thj-rmlp.cmdline
NY -> thj-rmlp.dll -> %SystemRoot%\Temp\thj-rmlp.dll
NY -> IEViewBar.dll -> %SystemRoot%\Temp\0\Private\Runtime\ProgFiles\IEViewBar.dll
NY -> ViewBar.dll -> %SystemRoot%\Temp\0\Private\Runtime\ProgFiles\ViewBar.dll
NY -> ViewBarSystemInfo.dll -> %SystemRoot%\Temp\0\Private\Vendor\ProgFiles\ViewBarSystemInfo.dll
NY -> VETScriptInterpreter.dll -> %SystemRoot%\Temp\0\Private\Runtime\ProgFiles\VETScriptInterpreter.dll
NY -> SWFView.dll -> %SystemRoot%\Temp\0\Private\Runtime\ProgFiles\SWFView.dll
[File - Lop Check]
NY -> Viewpoint -> C:\Documents and Settings\All Users\Application Data\Viewpoint
NY -> WildTangent -> C:\Documents and Settings\All Users\Application Data\WildTangent
NY -> HPCeeSchedule.job -> C:\WINDOWS\Tasks\HPCeeSchedule.job
NY -> McDefragTask.job -> C:\WINDOWS\Tasks\McDefragTask.job
NY -> McQcTask.job -> C:\WINDOWS\Tasks\McQcTask.job
NY -> phbgemaa.job -> C:\WINDOWS\Tasks\phbgemaa.job
[Custom Items]
:files
C:\Documents and Settings\Mark Uphouse\.limewire
C:\Documents and Settings\Mark Uphouse\Application Data\Aim\abfcqkov
:end
[Empty Temp Folders]

The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here along with a new Hijackthis log.

I will review the information when it comes back in.

THEN

Download and install Zone Alarm Free

NEXT

Download and then run SuperAntispyware

• On the first page select Check for Updates
• On completion select SCAN YOUR COMPUTER
• On the next page select COMPLETE SCAN and tick ALL your drives
• The next stage will take a while as your entire drive(s), memory and registry are scanned
• When it has completed click NEXT
• The next screen shows the problems found click OK
• On the next screen place a tick against all items and select NEXT
• Now to get the log Go to the PREFERENCES button on the right bottom
• Select the STATISTICS/LOG tab
• Highlight the scan just completed and click VIEW LOG
• This will open a notepad text file copy and paste this to your next reply

Logs required : OTScanit report and Superantispyware log

Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.

i dont think i have ever ran a hijackthis?? [Registry - Safe List] Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{C4069E3A-68F1-403E-B40E-20066696354B} deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C4069E3A-68F1-403E-B40E-20066696354B}\ not found. Registry value HKEY_USERS\S-1-5-21-3082678609-3497586586-617967053-1005\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{C4069E3A-68F1-403E-B40E-20066696354B} not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C4069E3A-68F1-403E-B40E-20066696354B}\ not found. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully. Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List\\ deleted successfully. [Files/Folders - Created Within 30 Days] C:\$AVG8.VAULT$ folder moved successfully. C:\Documents and Settings\All Users\Desktop\AVG Free 8.0.lnk moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\update\prepare folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\update\download folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\update\backup folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\update folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\scanlogs folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\Lsdb\Prev folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\Lsdb folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\Log folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\emc\Queue\TEMP folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\emc\Queue\OUT folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\emc\Queue\ACTIVE folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\emc\Queue folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\emc\Log folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\emc folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\dumps folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\Cfg folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\AvgAm folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8\admincli folder moved successfully. C:\Documents and Settings\All Users\Application Data\avg8 folder moved successfully. C:\Program Files\AVG\AVG8\ToolbarIEcache folder moved successfully. C:\Program Files\AVG\AVG8\ToolbarFF\Components folder moved successfully. C:\Program Files\AVG\AVG8\ToolbarFF\Chrome\Cache folder moved successfully. C:\Program Files\AVG\AVG8\ToolbarFF\Chrome folder moved successfully. C:\Program Files\AVG\AVG8\ToolbarFF folder moved successfully. C:\Program Files\AVG\AVG8\Icons folder moved successfully. C:\Program Files\AVG\AVG8\Firefox\Components folder moved successfully. C:\Program Files\AVG\AVG8\Firefox\Chrome folder moved successfully. C:\Program Files\AVG\AVG8\Firefox folder moved successfully. C:\Program Files\AVG\AVG8 folder moved successfully. C:\Program Files\AVG folder moved successfully. C:\WINDOWS\iwifejel.dll moved successfully. C:\Program Files\AV9 folder moved successfully. C:\Program Files\VirusRemover2008 folder moved successfully. C:\WINDOWS\fijqyrok moved successfully. C:\WINDOWS\tasks\phbgemaa.job moved successfully. [Files/Folders - Modified Within 30 Days] File C:\WINDOWS\tasks\phbgemaa.job not found! File C:\WINDOWS\fijqyrok not found! File C:\Documents and Settings\All Users\Desktop\AVG Free 8.0.lnk not found! File C:\WINDOWS\iwifejel.dll not found! C:\WINDOWS\Temp\tmp38.exe moved successfully. C:\WINDOWS\Temp\mcaA8.tmp\avvclean.dat moved successfully. C:\WINDOWS\Temp\mcaA8.tmp\avvnames.dat moved successfully. C:\WINDOWS\Temp\mcaA8.tmp\avvscan.dat moved successfully. C:\WINDOWS\tasks\McDefragTask.job moved successfully. C:\WINDOWS\Temp\ad3shaun.cmdline moved successfully. C:\WINDOWS\Temp\ad3shaun.dll moved successfully. C:\WINDOWS\Temp\thj-rmlp.cmdline moved successfully. C:\WINDOWS\Temp\thj-rmlp.dll moved successfully. C:\WINDOWS\Temp\0\Private\Runtime\ProgFiles\IEViewBar.dll moved successfully. C:\WINDOWS\Temp\0\Private\Runtime\ProgFiles\ViewBar.dll moved successfully. C:\WINDOWS\Temp\0\Private\Vendor\ProgFiles\ViewBarSystemInfo.dll moved successfully. C:\WINDOWS\Temp\0\Private\Runtime\ProgFiles\VETScriptInterpreter.dll moved successfully. C:\WINDOWS\Temp\0\Private\Runtime\ProgFiles\SWFView.dll moved successfully. [File - Lop Check] C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Weather\includes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Weather\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Weather\core folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Weather folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\ThemeCustomizer\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\ThemeCustomizer folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\options\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\options folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Amazon\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Amazon\core folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features\Amazon folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\features folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\assets\graphics\Includes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\assets\graphics\barintro_images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\assets\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\assets\colorSchemes\backgrounds folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\assets\colorSchemes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows\assets folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Windows folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\production\automationScripts folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\production folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Weather\includes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Weather\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Weather\core folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Weather folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\ThemeCustomizer\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\ThemeCustomizer folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Amazon\includes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Amazon\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Amazon\core folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features\Amazon folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\features folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\assets\graphics\tellafriend_offline\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\assets\graphics\tellafriend_offline folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\assets\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\assets\colorSchemes\backgrounds folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\assets\colorSchemes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default\assets folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3\Default folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\ThemesV3 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0\Cache folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar\3.8.0 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Toolbar folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\UserShell\AOL9Plus folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\UserShell\AOL9 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\UserShell folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_03 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_02 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_01 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\Resources\ResourceFolder_00 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player\Resources folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Media Player folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads\Cache folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager\Downloads folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Viewpoint Manager folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\ThemeTemplates\Default folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\ThemeTemplates folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\SkinChooser folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\SelectorEditor folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\search\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\search folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\popups\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\popups folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoviewVista\includes folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoviewVista\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoviewVista\core folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoviewVista folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview2\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview2 folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\wizard\tests folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\wizard\html\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\wizard\html folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\wizard folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\offline\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\offline folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frame_template folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\Sports folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\New Years folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\New Baby folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\Halloween folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\Christmas folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\Chanukah folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\Birthday folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames\Autumn folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview\frames folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\photoview folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\options\images folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\options folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\GeneralOptions\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\GeneralOptions folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\bookmarks\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\bookmarks folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\alerts\graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\alerts folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features\AdvancedOptions folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\features folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\tray_scroller folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\shared_graphics folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\selectors folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\searchWidget folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\scrollbar folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\preview folder moved successfully. C:\Documents and Settings\All Users\Application Data\Viewpoint\Toolbar Runtime\3.8.0\SkinEngine\core\UI_elements\options_menu_button\graphics folder moved successfully. 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C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\bigkahunawords folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\bigkahunareef folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\bewitched folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\bejeweled2deluxe folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\barnyardinvasion folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\bangonblitz folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\balloonblast folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ballistik folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ball7 folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\avalanche folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\atomaders folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\atlantisadventure folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\atlantis folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\astropop folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\astrobatics folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\asianata folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\asea folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\arcticquest folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\aquapearls folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\aquacade folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\antwar folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ancienttripeaks folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ancienttrijong folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ancientsudoku folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ancientspider folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ancientseal folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ancienthearts folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\alphaball folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\aliensky folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\alienshooter folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\alienoutbreak2 folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\alchemydeluxe folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\alchemistwizard folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\airstrike2gulfthunder folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\ageofcastles folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\actionballdeluxe folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\actionball folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product\abcisland folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\product folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\js folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\img\btn folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\img folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs\css folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI\htdocs folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\UI folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\Downloads\Updates folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\Downloads\Installers folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console\Downloads folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\My HP Game Console folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\LicenseStores folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent\GameData folder moved successfully. C:\Documents and Settings\All Users\Application Data\WildTangent folder moved successfully. C:\WINDOWS\Tasks\HPCeeSchedule.job moved successfully. File C:\WINDOWS\Tasks\McDefragTask.job not found! C:\WINDOWS\Tasks\McQcTask.job moved successfully. File C:\WINDOWS\Tasks\phbgemaa.job not found! [Custom Items] ========== FILES ========== Folder move failed. C:\Documents and Settings\Mark Uphouse\.limewire scheduled to be moved on reboot. File/Folder C:\Documents and Settings\Mark Uphouse\Application Data\Aim\abfcqkov not found. [Empty Temp Folders] File delete failed. C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\hsperfdata_Mark Uphouse\1360 scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\sqlite_xCR7KIGnl4CdWab scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\~DF49B2.tmp scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\~DFA649.tmp scheduled to be deleted on reboot. User's Temp folder emptied. User's Temporary Internet Files folder emptied. User's Internet Explorer cache folder emptied. Local Service Temp folder emptied. File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. Local Service Temporary Internet Files folder emptied. File delete failed. C:\WINDOWS\temp\_avast4_\Webshlock.txt scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_6ec.dat scheduled to be deleted on reboot. File delete failed. C:\WINDOWS\temp\sqlite_fNj4d5z3qqbAoZA scheduled to be deleted on reboot. Windows Temp folder emptied. File delete failed. C:\Documents and Settings\Mark Uphouse.RUFIO\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\irc.jar-34862d03-521401fa.zip scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Mark Uphouse.RUFIO\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\pixx.jar-7461a97e-3a69ae20.zip scheduled to be deleted on reboot. Java cache emptied. RecycleBin -> emptied. < End of fix log > OTScanIt2 by OldTimer - Version 1.0.7.1 fix logfile created on 01292009_172044 Files moved on Reboot… Folder move failed. C:\Documents and Settings\Mark Uphouse\.limewire scheduled to be moved on reboot. File C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\hsperfdata_Mark Uphouse\1360 not found! File C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\sqlite_xCR7KIGnl4CdWab not found! File C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\~DF49B2.tmp not found! C:\Documents and Settings\Mark Uphouse.RUFIO\Local Settings\Temp\~DFA649.tmp moved successfully. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat moved successfully. File C:\WINDOWS\temp\_avast4_\Webshlock.txt not found! C:\WINDOWS\temp\Perflib_Perfdata_6ec.dat moved successfully. C:\WINDOWS\temp\sqlite_fNj4d5z3qqbAoZA moved successfully. C:\Documents and Settings\Mark Uphouse.RUFIO\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\irc.jar-34862d03-521401fa.zip moved successfully. C:\Documents and Settings\Mark Uphouse.RUFIO\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\pixx.jar-7461a97e-3a69ae20.zip moved successfully. Registry entries deleted on Reboot…

OK Hijackthis destructions follow

Download & Run HijackThis.exe

• Download HJTInstall.exe to your Desktop.
• Doubleclick HJTInstall.exe to install it.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Copy/Paste the log to your next reply please.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


If you could include this with the Superantispyware log

That does not look to bad if you could now install Zone Alarm and run Superantispyware we shall see if that reveals anything else

looked pretty clean only a couple of things had to be corrected.. not sure if there is a log or not.. ready for next step? is superantispyware a virus protection like norton? do i need to get one of those?? be back later tonight.. have to leave now for work

is superantispyware a virus protection like norton

No it covers a different area and is geared towards malware

ok.. i downloaded and ran the zone alarm and super spy ware. is there something i should do next??

Yep if I could see the superantispware log

Start SAS then follow the instructions below. Also how is the computer performing now ?

• Now to get the log Go to the PREFERENCES button on the right bottom
• Select the STATISTICS/LOG tab
• Highlight the scan just completed and click VIEW LOG
• This will open a notepad text file copy and paste this to your next reply

I think it is running pretty good.. he has been using it.. i told him to be careful because it was not fully protected yet!! if he messes it up again before its fixed, he is on his own!! haa will have that log here shortly!!

here is the log! let me know what to do next.. probably be back later today or tomorrow…



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2009 at 06:26 PM

Application Version : 4.25.1012

Core Rules Database Version : 3735
Trace Rules Database Version: 1704

Scan type : Quick Scan
Total Scan Time : 00:14:31

Memory items scanned : 544
Memory threats detected : 0
Registry items scanned : 416
Registry threats detected : 0
File items scanned : 9817
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\Mark Uphouse.RUFIO\Cookies\mark [removed][1].txt
C:\Documents and Settings\Mark Uphouse.RUFIO\Cookies\mark uphouse@doubleclick[2].txt
C:\Documents and Settings\Mark Uphouse.RUFIO\Cookies\mark uphouse@mediaplex[1].txt
C:\Documents and Settings\Mark Uphouse\Cookies\mark uphouse@revenuehit[1].txt
C:\Documents and Settings\Mark Uphouse\Cookies\mark uphouse@tribalfusion[2].txt
C:\Documents and Settings\Mark Uphouse\Cookies\mark uphouse@atdmt[2].txt
C:\Documents and Settings\Mark Uphouse\Cookies\mark uphouse@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\Mark Uphouse\Cookies\mark uphouse@doubleclick[1].txt

Nicely done so lets wrap this one up and start on your other problems

Now the best part of the day —– Your log now appears clean

A good workman always cleans up after himself so…Download and run this small programme and hit the cleanup button. It will remove all the programmes we have used plus itself. MBAM can be uninstalled via control panel add/remove along with ERUNT. But they may be useful tools to keep

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Please download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Open JavaRa.exe again and select Search For Updates.
• Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

XP
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
• On the dialogue box that appears select Create a Restore Point
• Click NEXT
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
• In the Drop down box that appears select your main drive e.g. C
• Click OK
• The System will do some calculation and the display a dialogue box with TABS
• Select the More Options Tab.
• At the bottom will be a system restore box with a CLEANUP button click this
• Accept the Warning and select OK again, the program will close and you are done

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SuperAntispyware Run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Secunia Software inspector To check your programme update status
• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe :wave:

NEXT PLEASE

Could you give me a run down on the problems you are having and post a Hijackthis log

Download & Run HijackThis.exe

• Download HJTInstall.exe to your Desktop.
• Doubleclick HJTInstall.exe to install it.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Copy/Paste the log to your next reply please.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.