Hello tech support,
I just got the virus/spyware recently, and have noticed many other people have posted about the same problem in the last month.
My mozilla firefox browser opens up a link to
h t t p : / / cativern.com/go/rfe.php?cmp=vm_mg_fails_juan&uid=78C011AEC3DC11DD8D9B166350CFFFFF&guid=94AC3981A2604680B9EB045472C03C2C&lid=&url=whatthtech%26btnG%3DSearch%26meta%3D&affid=166350&b42=&b42=0.0026
about once every 30 seconds. But the page is blank. So far i have used Ad Aware and Symantec Anti Virus n neither has done the job. I also want to add that this particular adware/spyware was one of a bunch that i contracted , but the other little buggers have been successfully removed.
Link removed:
LDT
My computer has become very slow
Links on regular websites have become unresponsive, especially sending and opening emails. << big problem
Thank you for help in advance.
Best Regards,
Julian
DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.
Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.
Stay with this topic until I give you the all clean post.
You might want to print these instructions out.
I suggest you do this:
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab. Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders." Clear "Hide protected operating system files."
Click Apply, and then click OK.
Please do not delete anything unless instructed to.
Please download ATF Cleaner by Atribune. Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)
It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.
Next:
Please download Malwarebytes' Anti-Malware to your desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
Stay with this topic until I give you the all clean post.
If you haven't rebooted since the MBAM scan please do so before doing anything else.
Next:
Download ComboFix from one of these locations:
Link 1 Link 2 Link 3
* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
[external image: Posted Image]
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
[external image: Posted Image]
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.
Notes:
1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Give it atleast 20-30 minutes to finish if needed.
Also please describe how your computer behaves at the moment.
