Spyware / Malware / Virus Removal

[Resolved] Trojan.Alob.G

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Dale555 Topic Starter

Post #1December 7, 2008, 12:35 PM UTC last edited December 7, 2008, 12:50 PM UTC

A Security Center Alert for Trogan.Zlob.G started showing up yesterday when trying to access the internet. The browser then crashes shortly after. My virus scan does not detect any virus so I am unable to remove. Could you provide some assistance? My Hijack log follows.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:31:12 AM, on 12/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsus.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://pennstate.scout.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [EarthLink Installer] " /C
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.listen.com
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/i…GenXInstall.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} (Pearson MyEconLab Player Control) - http://asp.mathxl.com/books/_Players/EconPlayer.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: jkklm - jkklm.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 13145 bytes

LDTate

Post #2December 7, 2008, 12:53 PM UTC

[external image: Posted Image]

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.

Please do not delete anything unless instructed to.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Go here and run this scan. Let me know what it finds.
Microsoft - Malicious Software Removal Tool
http://www.microsoft.com/security/malwareremove/default.mspx

Dale555

Post #3December 7, 2008, 3:49 PM UTC last edited December 7, 2008, 6:20 PM UTC

OK, I ran the ATF cleaner and the Malicious Software Removal Tool. There was no malicious software detected, however the Trogan is still blocking internet access. Below is a new logfile.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:16:36 PM, on 12/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsus.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\spider.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://pennstate.scout.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [EarthLink Installer] " /C
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.listen.com
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/i…GenXInstall.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} (Pearson MyEconLab Player Control) - http://asp.mathxl.com/books/_Players/EconPlayer.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: jkklm - jkklm.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 13216 bytes

LDTate

Post #4December 7, 2008, 9:06 PM UTC

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected .
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

Dale555

Post #5December 7, 2008, 10:50 PM UTC

Thanks for your reply message. I ran the Malwarebytes Anti-Malware. I'll post those results and the new Hijack log below. I am able to use one of the user accounts on my computer to run the Anti-Malware and Hijack programs and respond on this forum. It is working Ok. The other user account still receives the Security Center Alert for Trojan.Zlob.G and Firefox crashes immediately when I try to open it.

Malwarebytes' Anti-Malware 1.31
Database version: 1471
Windows 5.1.2600 Service Pack 2

12/7/2008 5:15:56 PM
mbam-log-2008-12-07 (17-15-56).txt

Scan type: Quick Scan
Objects scanned: 87164
Time elapsed: 14 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\

{4b18dd50-c996-44fc-ac52-0fecff82ed58} (Spyware.Hotbar) -> Quarantined

and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\

{ea32fb3b-21c9-42cc-b8ef-01a9b28edb0d} (Trojan.Vundo) -> Quarantined

and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\

{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) ->

Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\

{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) ->

Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet

Explorer\Toolbar\{07b18ea9-a523-4961-b6bb-170de4475cca}

(Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and

deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined

and deleted successfully.

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:34:29 PM, on 12/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsus.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://pennstate.scout.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL

= http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar -

{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper -

{02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program

Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -

C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper -

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper -

{AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO -

{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper -

{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl -

{E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} -

C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no

file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -

c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}

- C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program

Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge]

C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common

Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft

IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program

Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online

Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online

Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [EarthLink Installer] " /C
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support

Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support

Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI

Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program

Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program

Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program

Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program

Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [DellSupport] "C:\Program

Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run:

[MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User

'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [Aim6]

"C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp (User

'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run:

[QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

(User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run:

[ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run:

[DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User

'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [swg]

C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User

'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run:

[ISUSPM] "C:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -scheduler (User

'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [Smax4]

"C:\Documents and Settings\Marianne.DALE\Application

Data\Google\kjzna1562565.exe" (User 'Marianne')
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program

Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User

'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program

Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User

'Default user')
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program

Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List -

res://C:\Program

Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print -

res://C:\Program

Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program

Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program

Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Parental… -

{200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ

Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01}

- C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental… -

{200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ

Online Security\FSPC\fspcmsie.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} -

C:\Documents and Settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk

(file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583}

- C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683}

- C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.listen.com
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B}

(TTestGenXInstallObject) -

http://asp.mathxl.com/wizmodules/testgen/i…tGenXInstall.ca

b
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson

Installation Assistant 2) -

http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online

Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} (Pearson MyEconLab

Player Control) - http://asp.mathxl.com/books/_Players/EconPlayer.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: jkklm - jkklm.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online,

Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program

Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -

C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program

Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program

Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure

Corporation - C:\Program Files\EMBARQ Online

Security\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure

Corporation - C:\Program Files\EMBARQ Online

Security\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure

Corporation - C:\Program Files\EMBARQ Online

Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation

- C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: Google Desktop Manager 5.7.806.10245

(GoogleDesktopManager-061008-081103) - Google - C:\Program

Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program

Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

Corporation - C:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun

Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation -

C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter)

(sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program

Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -

C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 14439 bytes

LDTate

Post #6December 7, 2008, 10:58 PM UTC

Click: Start > All Programs> Accessories
Open Notepad, click on Format and uncheck Word Wrap.

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Also please describe how your computer behaves at the moment.

Dale555

Post #7December 8, 2008, 2:16 AM UTC

I finished running ComboFix. The Security Alert does not pop up anymore and I can open Firefox without it crashing. The only problem appears to be that I cannot open AOL Instant messenger for some reason. Here are the logs for Combo Fix and Hijack.

ComboFix 08-12-06.06 - DaleF 2008-12-07 19:10:44.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.463 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\documents and settings\Marianne.DALE\Application Data\Google\kjzna1562565.exe
c:\windows\system32\_003399_.tmp.dll
c:\windows\system32\_003400_.tmp.dll
c:\windows\system32\_003401_.tmp.dll
c:\windows\system32\_003402_.tmp.dll
c:\windows\system32\_003407_.tmp.dll
c:\windows\system32\_003408_.tmp.dll
c:\windows\system32\_003409_.tmp.dll
c:\windows\system32\_003410_.tmp.dll
c:\windows\system32\_003411_.tmp.dll
c:\windows\system32\_003412_.tmp.dll
c:\windows\system32\_003413_.tmp.dll
c:\windows\system32\_003414_.tmp.dll
c:\windows\system32\_003415_.tmp.dll
c:\windows\system32\_003416_.tmp.dll
c:\windows\system32\_003417_.tmp.dll
c:\windows\system32\_003418_.tmp.dll
c:\windows\system32\_003419_.tmp.dll
c:\windows\system32\_003420_.tmp.dll
c:\windows\system32\_003421_.tmp.dll
c:\windows\system32\_003422_.tmp.dll
c:\windows\system32\_003423_.tmp.dll
c:\windows\system32\_003424_.tmp.dll
c:\windows\system32\_003425_.tmp.dll
c:\windows\system32\_003426_.tmp.dll
c:\windows\system32\_003428_.tmp.dll
c:\windows\system32\_003429_.tmp.dll
c:\windows\system32\_003431_.tmp.dll
c:\windows\system32\_003432_.tmp.dll
c:\windows\system32\_003433_.tmp.dll
c:\windows\system32\_003434_.tmp.dll
c:\windows\system32\_003435_.tmp.dll
c:\windows\system32\_003436_.tmp.dll
c:\windows\system32\_003438_.tmp.dll
c:\windows\system32\_003439_.tmp.dll
c:\windows\system32\_003440_.tmp.dll
c:\windows\system32\_003441_.tmp.dll
c:\windows\system32\_003442_.tmp.dll
c:\windows\system32\_003443_.tmp.dll
c:\windows\system32\_003444_.tmp.dll
c:\windows\system32\_003445_.tmp.dll
c:\windows\system32\_003448_.tmp.dll
c:\windows\system32\_003449_.tmp.dll
c:\windows\system32\_003450_.tmp.dll
c:\windows\system32\_003451_.tmp.dll
c:\windows\system32\_003452_.tmp.dll
c:\windows\system32\_003453_.tmp.dll
c:\windows\system32\_003454_.tmp.dll
c:\windows\system32\_003456_.tmp.dll
c:\windows\system32\_003457_.tmp.dll
c:\windows\system32\_003458_.tmp.dll
c:\windows\system32\_003459_.tmp.dll
c:\windows\system32\_003460_.tmp.dll
c:\windows\system32\_003461_.tmp.dll
c:\windows\system32\_003462_.tmp.dll
c:\windows\system32\_003463_.tmp.dll
c:\windows\system32\_003464_.tmp.dll
c:\windows\system32\_003465_.tmp.dll
c:\windows\system32\_003466_.tmp.dll
c:\windows\system32\_003467_.tmp.dll
c:\windows\system32\_003469_.tmp.dll
c:\windows\system32\_003470_.tmp.dll
c:\windows\system32\_003471_.tmp.dll
c:\windows\system32\_003472_.tmp.dll
c:\windows\system32\_003474_.tmp.dll
c:\windows\system32\_003476_.tmp.dll
c:\windows\system32\_003477_.tmp.dll
c:\windows\system32\_003478_.tmp.dll
c:\windows\system32\_003479_.tmp.dll
c:\windows\system32\_003480_.tmp.dll
c:\windows\system32\_003481_.tmp.dll
c:\windows\system32\_003482_.tmp.dll
c:\windows\system32\_003484_.tmp.dll
c:\windows\system32\_003485_.tmp.dll
c:\windows\system32\_003486_.tmp.dll
c:\windows\system32\_003487_.tmp.dll
c:\windows\system32\_003488_.tmp.dll
c:\windows\system32\_003489_.tmp.dll
c:\windows\system32\_003490_.tmp.dll
c:\windows\system32\_003491_.tmp.dll
c:\windows\system32\_003493_.tmp.dll
c:\windows\system32\_003494_.tmp.dll
c:\windows\system32\_003496_.tmp.dll
c:\windows\system32\_003497_.tmp.dll
c:\windows\system32\_003499_.tmp.dll
c:\windows\system32\_003500_.tmp.dll
c:\windows\system32\_003504_.tmp.dll
c:\windows\system32\_003505_.tmp.dll
c:\windows\system32\_003507_.tmp.dll
c:\windows\system32\_003510_.tmp.dll
c:\windows\system32\_003512_.tmp.dll
c:\windows\system32\_003513_.tmp.dll
c:\windows\system32\_003514_.tmp.dll
c:\windows\system32\_003515_.tmp.dll
c:\windows\system32\_003518_.tmp.dll
c:\windows\system32\_003519_.tmp.dll
c:\windows\system32\_003520_.tmp.dll
c:\windows\system32\_003521_.tmp.dll
c:\windows\system32\_003522_.tmp.dll
c:\windows\system32\_003527_.tmp.dll
c:\windows\system32\_003529_.tmp.dll
c:\windows\system32\_003530_.tmp.dll
c:\windows\system32\cmmgr32.exe
I:\Autorun.inf

—– BITS: Possible infected sites —–

hxxp://photobucket.com
hxxp://i0006.photobucket.com
hxxp://feed.photobucket.com
.
((((((((((((((((((((((((( Files Created from 2008-11-08 to 2008-12-08 )))))))))))))))))))))))))))))))
.

2008-12-07 16:57 . 2008-12-07 16:57 d——– c:\program files\Malwarebytes' Anti-Malware
2008-12-07 16:57 . 2008-12-03 19:52 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-07 16:57 . 2008-12-03 19:52 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2008-12-07 07:30 . 2008-12-07 07:30 d——– c:\program files\Trend Micro
2008-12-06 20:59 . 2008-12-06 20:59 410,984 –a—— c:\windows\system32\deploytk.dll
2008-11-27 11:13 . 2008-12-07 19:19 54,156 –ah—– c:\windows\QTFont.qfn
2008-11-27 11:13 . 2008-11-27 11:13 1,409 –a—— c:\windows\QTFont.for

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-07 01:59 ——— d—–w c:\program files\Java
2008-12-06 03:31 ——— d—–w c:\documents and settings\Marianne.DALE\Application Data\gtk-2.0
2008-12-06 03:31 ——— d—–w c:\documents and settings\Marianne.DALE\Application Data\F-Secure
2008-12-06 03:31 ——— d—–w c:\documents and settings\Marianne.DALE\Application Data\Corel Photo Album
2008-12-06 03:31 ——— d—–w c:\documents and settings\Marianne.DALE\Application Data\Apple Computer
2008-12-06 03:31 ——— d—–w c:\documents and settings\Marianne.DALE\Application Data\acccore
2008-11-01 10:32 ——— d—–w c:\program files\NOS
2008-11-01 10:32 ——— d—–w c:\documents and settings\All Users\Application Data\NOS
2008-10-31 20:01 ——— d—–w c:\program files\Common Files\Adobe AIR
2008-10-31 20:00 ——— d—–w c:\program files\Common Files\Adobe
2008-10-31 10:59 ——— d–h–w c:\program files\InstallShield Installation Information
2008-10-30 01:33 ——— d—–w c:\program files\kSolo
2008-10-24 11:10 453,632 —-a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-21 11:22 ——— d—–w c:\program files\EMBARQ Online Security
2006-01-01 11:47 284 ——w c:\documents and settings\DaleF.DALE\Application Data\ViewerApp.dat
2005-12-24 11:41 2,621,440 —-a-w c:\program files\Money.mny
2005-12-24 11:40 2,622,463 —-a-r c:\program files\Money Backup.mbf
2005-12-12 15:44 2,622,462 —-a-r c:\program files\Money Backup 0.mbf
2005-12-08 12:20 4,548,048 —-a-r c:\program files\My Money Backup.mbf
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-10 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-17 68856]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2006-09-11 218032]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EarthLink Installer"="/C" [X]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-12-06 136600]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-03-28 413696]
"Motive SmartBridge"="c:\progra~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe" [2006-04-21 438359]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-03-30 267048]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-09-11 86960]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2006-09-11 218032]
"IPHSend"="c:\program files\Common Files\AOL\IPHSend\IPHSend.exe" [2006-02-17 124520]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\point32.exe" [2004-06-03 204800]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-09-28 29744]
"F-Secure TNB"="c:\program files\EMBARQ Online Security\FSGUI\TNBUtil.exe" [2007-04-26 733184]
"F-Secure Manager"="c:\program files\EMBARQ Online Security\Common\FSM32.EXE" [2007-04-26 176177]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"BuildBU"="c:\dell\bldbubg.exe" [2005-12-04 61440]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-08-05 344064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 53248]
"Corel Photo Downloader"="c:\program files\Corel\Corel Photo Album 6\MediaDetect.exe" [2005-08-31 106496]
"SigmatelSysTrayApp"="stsystra.exe" [2005-03-23 c:\windows\stsystra.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2004-08-10 c:\windows\system32\narrator.exe]

c:\documents and settings\Kevin.DALE\Start Menu\Programs\Startup\
PowerReg Scheduler.exe [2006-01-27 189952]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
America Online 9.0 Tray Icon.lnk - c:\program files\America Online 9.0\aoltray.exe [2005-12-04 156784]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-12-04 24576]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-02-17 65588]
Picture Package Menu.lnk - c:\program files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe [2005-12-31 151552]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\America Online 9.0\\waol.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Common Files\\AOL\\1134613640\\ee\\aolsoftware.exe"=
"c:\\Program Files\\Common Files\\AOL\\1134613640\\ee\\aim6.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLAcsd.exe"=
"c:\\Program Files\\ASAP Games\\Pearl Harbor - Zero Hour\\PHarbor.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R0 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2007-10-30 51072]
R1 F-Secure HIPS;F-Secure HIPS;\??\c:\program files\EMBARQ Online Security\HIPS\fshs.sys [2007-10-30 41184]
R2 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\Viewpoint\Common\ViewpointService.exe" [2007-02-15 24652]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;\??\c:\program files\EMBARQ Online Security\Anti-Virus\minifilter\fsgk.sys [2007-10-30 52736]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;"c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-09-28 29744]
S4 F-Secure Filter;F-Secure File System Filter;\??\c:\program files\EMBARQ Online Security\Anti-Virus\Win2K\FSfilter.sys [2007-10-30 33024]
S4 F-Secure Recognizer;F-Secure File System Recognizer;\??\c:\program files\EMBARQ Online Security\Anti-Virus\Win2K\FSrec.sys [2007-10-30 18432]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
\Shell\AutoRun\command - E:\setup.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{5df21858-799a-11dc-92a0-00123faf2863}]
\Shell\AutoRun\command - I:\LaunchU3.exe
.
Contents of the 'Scheduled Tasks' folder

2008-12-03 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57]

2008-12-08 c:\windows\Tasks\Scheduled scanning task.job
- c:\progra~1\EMBARQ~1\ANTI-V~1\fsav.exe [2007-04-26 06:42]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Aim6 - (no file)
HKLM-Run-NetscapeClient - (no file)
HKU-Default-Run-Picasa Media Detector - c:\program files\Picasa2\PicasaMediaDetector.exe
Notify-dimsntfy - (no file)
Notify-jkklm - jkklm.dll

.
——- Supplementary Scan ——-
.
uStart Page = hxxp://pennstate.scout.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = 127.0.0.1;*.local
IE: &Search
IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk -
LSP: c:\program files\EMBARQ Online Security\FSPS\program\fslsp.dll

O16 -: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
c:\windows\Downloaded Program Files\Microsoft XML Parser for Java.osd

c:\windows\Downloaded Program Files\EconPlayer.ocx - O16 -: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A}
hxxp://asp.mathxl.com/books/_Players/EconPlayer.cab
FireFox -: Profile - c:\documents and settings\DaleF.DALE\Application Data\Mozilla\Firefox\Profiles\am5ljm87.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://pennstate.scout.com/index.html
FF -: plugin - c:\program files\Adobe\Acrobat 7.0\Reader\browser\nppdf32.dll
FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll
FF -: plugin - c:\program files\Java\jre6\bin\new_plugin\npdeploytk.dll
FF -: plugin - c:\program files\Java\jre6\bin\new_plugin\npjp2.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\np_gp.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\npdeploytk.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
FF -: plugin - c:\program files\Real\RhapsodyPlayerEngine\nprhapengine.dll
FF -: plugin - c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF -: plugin - c:\program files\Yahoo!\Common\npyaxmpb.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-07 19:17:58
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(660)
c:\program files\EMBARQ Online Security\FWES\Program\fsdc.dll

- - - - - - - > 'lsass.exe'(716)
c:\program files\EMBARQ Online Security\FSPS\program\fslsp.dll
c:\program files\EMBARQ Online Security\FWES\Program\fsdc.dll

- - - - - - - > 'csrss.exe'(632)
c:\program files\EMBARQ Online Security\FWES\Program\fsdc.dll
.
———————— Other Running Processes ————————
.
c:\windows\system32\ati2evxx.exe
c:\progra~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\ehome\ehrecvr.exe
c:\windows\ehome\ehSched.exe
c:\program files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
c:\program files\EMBARQ Online Security\Anti-Virus\fsgk32.exe
c:\program files\EMBARQ Online Security\Common\FSMA32.EXE
c:\program files\EMBARQ Online Security\Common\FSMB32.EXE
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\EMBARQ Online Security\Common\FCH32.EXE
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\program files\EMBARQ Online Security\Anti-Virus\fsqh.exe
c:\program files\EMBARQ Online Security\Common\FAMEH32.EXE
c:\program files\EMBARQ Online Security\FSPC\fspc.exe
c:\program files\EMBARQ Online Security\FSAUA\program\fsaua.exe
c:\program files\EMBARQ Online Security\FWES\program\fsdfwd.exe
c:\program files\EMBARQ Online Security\Anti-Virus\fssm32.exe
c:\windows\system32\dllhost.exe
c:\program files\EMBARQ Online Security\FSAUA\program\fsus.exe
c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe
c:\program files\EMBARQ Online Security\Anti-Virus\fsav32.exe
c:\windows\ehome\ehmsas.exe
c:\program files\EMBARQ Online Security\FSGUI\fsguidll.exe
c:\program files\Common Files\InstallShield\UpdateService\agent.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2008-12-07 19:23:59 - machine was rebooted
ComboFix-quarantined-files.txt 2008-12-08 00:23:56

Pre-Run: 28,869,566,464 bytes free
Post-Run: 29,122,723,840 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

329 — E O F — 2008-11-13 08:08:05

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:14:49 PM, on 12/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsus.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://pennstate.scout.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [EarthLink Installer] " /C
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [Smax4] "C:\Documents and Settings\Marianne.DALE\Application Data\Google\kjzna1562565.exe" (User 'Marianne')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.listen.com
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/i…GenXInstall.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} (Pearson MyEconLab Player Control) - http://asp.mathxl.com/books/_Players/EconPlayer.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 13438 bytes

LDTate

Post #8December 8, 2008, 9:59 PM UTC

1.Click Start > Settings > Control Panel.
2.Next, open Add/Remove Programs and remove if listed:
Viewpoint
Bonjour

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [Smax4] "C:\Documents and Settings\Marianne.DALE\Application Data\Google\kjzna1562565.exe" (User 'Marianne')
O15 - Trusted Zone: http://www.listen.com

Close ALL windows and browsers except HijackThis and click "Fix checked"

Delete these Files if listed:
Documents and Settings\Marianne.DALE\Application Data\Google\kjzna1562565.exe

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

Dale555

Post #9December 9, 2008, 12:18 AM UTC

Thanks for getting back to me. The computer is quicker now than it was. Everything seems to be working except for AOL instant messenger. When I try to open I get an error message: Cannot start AIM (0x80040154) (IM-0001). Other than that I think we are in good shape.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:11:32 PM, on 12/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\EMBARQ Online Security\FSAUA\program\fsus.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://pennstate.scout.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VIRTUA~1\SMARTB~1\SprintDSLAlert.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [EarthLink Installer] " /C
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Marianne')
O4 - HKUS\S-1-5-21-3129045815-3599262708-42620162-1008\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler (User 'Marianne')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\DaleF\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/i…GenXInstall.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {EEC9DBCC-04AD-4A1B-BEA7-C6DAD9515D5A} (Pearson MyEconLab Player Control) - http://asp.mathxl.com/books/_Players/EconPlayer.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

–
End of file - 11899 bytes

LDTate

Post #10December 9, 2008, 12:39 AM UTC

I suggest you start a new topic about about AIM here:

Do this now:

Good job

The following will implement some cleanup procedures as well as reset System Restore points:

Click START then RUN
Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
- [external image: Posted Image]
To be on the safe side, I would also change all my passwords.

Here's my usual all clean post

Log looks good
- Make your Internet Explorer more secure - This can be done by following these simple instructions:
  - From within Internet Explorer click on the Tools menu and then click on Options.
  - Click once on the Security tab
  - Click once on the Internet icon so it becomes highlighted.
  - Click once on the Custom Level button.
  - Change the Download signed ActiveX controls to Prompt
  - Change the Download unsigned ActiveX controls to Disable
  - Change the Initialize and script ActiveX controls not marked as safe to Disable
  - Change the Installation of desktop items to Prompt
  - Change the Launching programs and files in an IFRAME to Prompt
  - Change the Navigate sub-frames across different domains to Prompt
  - When all these settings have been made, click on the OK button.
  - If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.
MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
Winpatrol
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Also: "How to prevent malware"

Dale555

Post #11December 9, 2008, 1:10 AM UTC

OK, thanks for all your help. Your instructions clear and very easy to understand.

LDTate

Post #12December 9, 2008, 12:38 PM UTC

Great job

You're more then welcome. Glad we were able to help Peace be with you

LDTate

Post #13December 9, 2008, 12:38 PM UTC

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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