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Spyware / Malware / Virus Removal

[Resolved] crashes, limited access to files, just need ideas!

6 min read

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Post #1
Beginning limited file access, no IE, now using firefox with frequent crashes. Ran AFT cleaner, Malwarebyte, cc cleaner and now have limited access to files. Here is the HJT log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:38 PM, on 11/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\AOL\1153096703\ee\AOLSoftware.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1153096703\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [HotSync] "C:\Program Files\PalmSource\Desktop\HotSync.exe" -AllUsers
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: QoS RSVP (RSVP) - Unknown owner - C:\WINDOWS\system32\rsvp.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

–
End of file - 6626 bytes
Post #2
Hello and Welcome to the forum.

I'm not seeing anything bad but lets have a look

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.

Next:

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #3
Ok,
When I started on this machine for Jenn there were many many applications starting on startup, and some strange settings on the cache in IE. I ran the procedures listed in the self help section of this site, and decided to post the hjt log. The machine is acting for the most part as it should, but there are a lot of updates that should take place. I wanted to be sure it was clean before I upgraded.

Here is the log from combo fix:

ComboFix 08-11-30.01 - Jenny 2008-11-30 12:19:11.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.414 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\cache329
c:\windows\system32\cache329\B_329_0_0_106800.htm
c:\windows\system32\cache329\B_329_0_0_107400.htm
c:\windows\system32\cache329\B_329_1_0_449200.gif
c:\windows\system32\cache329\B_329_1_0_449600.gif
c:\windows\system32\cache329\B_329_1_0_454300.gif
c:\windows\system32\cache329\B_329_2_0_105300.htm
c:\windows\system32\cache329\B_329_2_0_106800.htm
c:\windows\system32\cache329\B_329_2_0_107400.htm
c:\windows\system32\cache329\B_329_3_0_105300.htm
c:\windows\system32\cache329\B_329_3_0_106800.htm
c:\windows\system32\cache329\B_329_3_0_107400.htm
c:\windows\system32\cache329\B_329_4_0_111600.htm
c:\windows\system32\cache329\B_329_4_0_152400.htm
c:\windows\system32\cache329\B_329_4_0_155300.htm
c:\windows\system32\cache329\B_329_4_0_164100.htm
c:\windows\system32\cache329\t_B_329_0_0_106800.htm
c:\windows\system32\cache329\t_B_329_0_0_107400.htm
c:\windows\system32\cache329\t_B_329_2_0_105300.htm
c:\windows\system32\cache329\t_B_329_2_0_106800.htm
c:\windows\system32\cache329\t_B_329_2_0_107400.htm
c:\windows\system32\cache329\t_B_329_3_0_105300.htm
c:\windows\system32\cache329\t_B_329_3_0_106800.htm
c:\windows\system32\cache329\t_B_329_3_0_107400.htm
c:\windows\system32\cache329\t_B_329_4_0_111600.htm
c:\windows\system32\cache329\t_B_329_4_0_152400.htm
c:\windows\system32\cache329\t_B_329_4_0_155300.htm
c:\windows\system32\cache329\t_B_329_4_0_164100.htm
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2008-10-28 to 2008-11-30 )))))))))))))))))))))))))))))))
.

2008-11-30 11:13 . 2008-11-30 12:07 d——– c:\documents and settings\Jenny\.housecall6.6
2008-11-29 22:03 . 2008-11-29 22:03 d——– c:\program files\Trend Micro
2008-11-29 21:34 . 2008-11-29 21:34 d——– c:\program files\CCleaner
2008-11-29 21:16 . 2008-11-29 21:16 d——– c:\documents and settings\Administrator\Application Data\Malwarebytes
2008-11-29 19:14 . 2008-11-29 19:14 d——– c:\program files\SDHelper (Spybot - Search & Destroy)
2008-11-29 18:55 . 2008-11-29 18:55 d——– c:\documents and settings\Jenny\Application Data\Malwarebytes
2008-11-29 18:55 . 2008-10-22 16:10 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2008-11-29 18:54 . 2008-11-29 21:17 d——– c:\program files\Malwarebytes' Anti-Malware
2008-11-29 18:54 . 2008-11-29 18:54 d——– c:\program files\Common Files\Download Manager
2008-11-29 18:54 . 2008-11-29 18:54 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-29 18:54 . 2008-10-22 16:10 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-29 18:48 . 2008-11-29 18:48 d——– c:\program files\ERUNT
2008-11-29 18:07 . 2008-11-29 18:07 d–h—– c:\windows\PIF
2008-11-29 17:26 . 2008-11-29 17:42 d——– c:\program files\ThreatExpert Memory Scanner
2008-11-27 22:44 . 2008-11-27 22:44 d——– c:\program files\Misc. Support Library (Spybot - Search & Destroy)
2008-11-27 22:44 . 2008-11-27 22:44 d——– c:\program files\File Scanner Library (Spybot - Search & Destroy)
2008-10-13 20:04 . 2008-10-13 20:04 d——– c:\documents and settings\Jenny\Application Data\HotSync
2008-10-13 20:04 . 2008-10-13 20:04 d——– c:\documents and settings\Jenny\Application Data\Arcsoft
2008-10-13 20:04 . 2008-10-13 20:04 d——– c:\documents and settings\All Users\Application Data\HotSync
2008-10-13 20:04 . 2007-12-04 16:10 16,640 -ra—— c:\windows\system32\drivers\PalmUSBD.sys
2008-10-13 20:03 . 2008-10-13 20:11 d——– c:\program files\Palm
2008-10-12 21:48 . 2008-10-13 20:25 d——– c:\windows\Skyscape
2008-10-12 21:48 . 2008-10-13 20:34 d—-c— C:\Skyscape
2008-10-12 21:48 . 2008-11-27 18:33 d——– c:\program files\Common Files\Skyscape
2008-10-12 21:48 . 2008-10-13 20:33 724,992 –a—— c:\windows\iun6002.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-30 13:00 ——— d—–w c:\documents and settings\LocalService\Application Data\AVG7
2008-11-30 01:31 ——— d—–w c:\documents and settings\Jenny\Application Data\AVG7
2008-11-29 22:13 ——— d—–w c:\documents and settings\All Users\Application Data\Viewpoint
2008-10-24 11:10 453,632 —-a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-24 11:10 453,632 ——w c:\windows\system32\dllcache\mrxsmb.sys
2008-10-16 19:13 202,776 —-a-w c:\windows\system32\wuweb.dll
2008-10-16 19:13 202,776 —-a-w c:\windows\system32\dllcache\wuweb.dll
2008-10-16 19:13 1,809,944 —-a-w c:\windows\system32\wuaueng.dll
2008-10-16 19:13 1,809,944 —-a-w c:\windows\system32\dllcache\wuaueng.dll
2008-10-16 19:12 561,688 —-a-w c:\windows\system32\wuapi.dll
2008-10-16 19:12 561,688 —-a-w c:\windows\system32\dllcache\wuapi.dll
2008-10-16 19:12 323,608 —-a-w c:\windows\system32\wucltui.dll
2008-10-16 19:12 323,608 —-a-w c:\windows\system32\dllcache\wucltui.dll
2008-10-16 19:09 92,696 —-a-w c:\windows\system32\dllcache\cdm.dll
2008-10-16 19:09 92,696 —-a-w c:\windows\system32\cdm.dll
2008-10-16 19:09 51,224 —-a-w c:\windows\system32\wuauclt.exe
2008-10-16 19:09 51,224 —-a-w c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 19:09 43,544 —-a-w c:\windows\system32\wups2.dll
2008-10-16 19:08 34,328 —-a-w c:\windows\system32\wups.dll
2008-10-16 19:08 34,328 —-a-w c:\windows\system32\dllcache\wups.dll
2008-10-15 16:57 332,800 ——w c:\windows\system32\dllcache\netapi32.dll
2008-09-30 21:43 1,286,152 —-a-w c:\windows\system32\msxml4.dll
2008-09-15 11:57 1,846,016 —-a-w c:\windows\system32\win32k.sys
2008-09-15 11:57 1,846,016 ——w c:\windows\system32\dllcache\win32k.sys
2008-09-06 04:30 241,704 ——w c:\windows\system32\dllcache\wgaLogon.dll
2008-09-06 04:29 917,032 ——w c:\windows\system32\dllcache\WgaTray.exe
2008-09-04 16:42 1,106,944 —-a-w c:\windows\system32\msxml3.dll
2008-09-04 16:42 1,106,944 ——w c:\windows\system32\dllcache\msxml3.dll
2008-08-28 10:04 333,056 ——w c:\windows\system32\dllcache\srv.sys
2008-08-19 09:38 18,432 ——w c:\windows\system32\dllcache\iedw.exe
2008-08-14 09:57 2,185,984 ——w c:\windows\system32\dllcache\ntoskrnl.exe
2008-08-14 09:55 2,142,720 —-a-w c:\windows\system32\ntoskrnl.exe
2008-08-14 09:55 2,142,720 ——w c:\windows\system32\dllcache\ntkrnlmp.exe
2008-08-14 09:51 138,368 ——w c:\windows\system32\dllcache\afd.sys
2008-08-14 09:18 2,062,976 ——w c:\windows\system32\dllcache\ntkrnlpa.exe
2008-08-14 09:18 2,020,864 —-a-w c:\windows\system32\ntkrnlpa.exe
2008-08-14 09:18 2,020,864 ——w c:\windows\system32\dllcache\ntkrpamp.exe
2006-08-03 16:16 3,284 -c–a-w c:\documents and settings\downloads\unins000.dat
2006-08-03 16:14 640,957 -c–a-w c:\documents and settings\downloads\unins000.exe
2005-04-21 05:58 645,120 -c–a-w c:\documents and settings\downloads\WordBiz.exe
2004-03-13 12:41 55,296 —-a-w c:\documents and settings\downloads\WBExt.dll
2008-04-06 02:18 88 –sh–r c:\windows\system32\B4A65B1231.sys
2008-04-06 02:18 3,766 –sha-w c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-12-28 667718]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-12-28 602182]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-03-08 761947]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-12-09 49152]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"HostManager"="c:\program files\Common Files\AOL\1153096703\ee\AOLSoftware.exe" [2006-05-09 50760]
"IPHSend"="c:\program files\Common Files\AOL\IPHSend\IPHSend.exe" [2006-02-17 124520]
"AVG7_CC"="c:\progra~1\Grisoft\AVG7\avgcc.exe" [2008-10-17 590848]
"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-08-12 1121792]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2005-06-10 249856]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="c:\progra~1\Grisoft\AVG7\avgw.exe" [2007-10-23 219136]
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Component Manager
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSPM Startup
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SigmatelSysTrayApp
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Common Files\\AOL\\1153096703\\ee\\aolsoftware.exe"=
"c:\\Program Files\\Common Files\\AOL\\1153096703\\ee\\aim6.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Grisoft\\AVG7\\avginet.exe"=
"c:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"=
"c:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3049:UDP"= 3049:UDP:Windows Media Format SDK (firefox.exe)
"3048:UDP"= 3048:UDP:Windows Media Format SDK (firefox.exe)


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
\Shell\AutoRun\command - D:\setupSNK.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{43e342ad-143a-11db-b163-806d6172696f}]
\Shell\AutoRun\command - D:\setupSNK.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{ad29e597-da8e-11dc-b1be-0015c500c922}]
\Shell\AutoRun\command - F:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{de0929c5-19cc-11dc-b1a6-0015c500c922}]
\Shell\AutoRun\command - F:\LaunchU3.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{de0929c6-19cc-11dc-b1a6-0015c500c922}]
\Shell\AutoRun\command - G:\setupSNK.exe

*Newly Created Service* - PROCEXP90
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-PCMService - c:\program files\Dell\Media Experience\PCMService.exe
HKLM-Run-HotSync - c:\program files\PalmSource\Desktop\HotSync.exe


.
——- Supplementary Scan ——-
.
FireFox -: Profile - c:\documents and settings\Jenny\Application Data\Mozilla\Firefox\Profiles\wucvjnnn.default\
FireFox -: prefs.js - SEARCH.DEFAULTURL - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FireFox -: prefs.js - STARTUP.HOMEPAGE - www.google.com
FF -: plugin - c:\documents and settings\Jenny\Application Data\Mozilla\Firefox\Profiles\wucvjnnn.default\extensions\[removed]\platform\WINNT_x86-msvc\plugins\npmnqmp07076007.dll
FF -: plugin - c:\progra~1\Palm\PACKAG~1\NPInstal.dll
FF -: plugin - c:\program files\Adobe\Acrobat 7.0\Reader\browser\nppdf32.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPJava11.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPJava12.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPJava13.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPJava14.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPJava32.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPJPI150_03.dll
FF -: plugin - c:\program files\Java\jre1.5.0_03\bin\NPOJI610.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\npunagi2.dll
FF -: plugin - c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-30 12:20:17
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(984)
c:\windows\system32\Ati2evxx.dll
.
Completion time: 2008-11-30 12:21:08
ComboFix-quarantined-files.txt 2008-11-30 17:20:51

Pre-Run: 52,319,350,784 bytes free
Post-Run: 52,607,410,176 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

210 — E O F — 2008-11-28 03:29:19

Any suggestions for Jenn concerning the safety of this computer would be much appreciated also
Thanks much for your knowledgeable assistance
Post #4
You need to update Java.

Update Java
Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
First remove the older versions:
  • Download JavaRa and unzip it to your desktop.
  • Double-click on JavaRa.exe to start the program.
  • Click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.
Now let's download and install the newest version:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 7.
  • Click on Windows XP/Vista/2000/2003 Offline and save the downloaded file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Then from your desktop double-click on the download to install the newest version.
  • Reboot your computer.


Reboot and "copy/paste" a new HijackThis log file into this thread.
Post #5
Installed Java v 10 instead of the 7 your post let to.
Here is the HJT log after a restart

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:27:46 PM, on 11/30/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\AOL\1153096703\ee\AOLSoftware.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1153096703\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: QoS RSVP (RSVP) - Unknown owner - C:\WINDOWS\system32\rsvp.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

–
End of file - 6637 bytes


Other suggestions appreciated.
Thanks
Post #6
Good job :thumbup:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  • Winpatrol

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Also: "How to prevent malware"
Post #9
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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