Spyware / Malware / Virus Removal

[Resolved] can't get on internet or download anything

18 min read

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Kathys Topic Starter

Post #1November 17, 2008, 7:43 PM UTC

After several attempts, I think I have the correct version of Hijack!
I know I have a destructive something. I cannot access Internet Explorer using the big E on my desktop. It just doesn't load. Just flickers. BUT I can get to the internat using AOL (everything must go through AOL). I cannot print anuthing from the internet, but I can print any docs or stuff in my computer. When I go to the Control Panel, the Internet Options icon is missing, so I cannot go in and change anything. I did have McAfee installed through Comcast, but that is missing also and I cannot download it again. In fact, I cannot download anything!

I called a site that remotely looked at my computer & they found the virus. It looked like it was in a Hijack log. But they wanted over $200.00 to fix it, which I would rather put to a new computer.

I would appreciate any help. Thanks in advance.

Here's my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:28:36 PM, on 11/17/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\AOL\1212537766\ee\AOLSoftware.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AOL 9.1\waol.exe
C:\Program Files\AOL 9.1\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1212537766\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [MP10_EnsureFileVer] C:\WINDOWS\inf\unregmp2.exe /EnsureFileVersions
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.1\AOL.EXE" -b
O4 - HKCU\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /M "Stylus CX6600" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/…031/CTSUEng.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1212617922859
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/free-tri…zylomplayer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejewele…ploader_v10.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/…15034/CTPID.cab
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

–
End of file - 9191 bytes

Tomk

Post #2November 17, 2008, 7:52 PM UTC

Hi Kathys,

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for the issues on this machine.
Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.

I've close your other thread.

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Then

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

Kathys

Post #3November 17, 2008, 9:43 PM UTC

I can't download anything. I will try to use another computer & then download to mine. Then I will do your instructions Thanks

Tomk

Post #4November 17, 2008, 11:57 PM UTC

Kathys, Good idea. I thought you could download through AOL?

Kathys

Post #5November 18, 2008, 3:50 PM UTC

No. I can access the internet through AOL. BUT I cannot download anything thru anywhere. I did download the 2 programs to my son's computer I was able to copy the AFT to a memory stick & put that into my computer. But I am having trouble copying the Malwarebytes to the stick or even a disk . All i seem to get is the shortcut which is linked to nothing. ( I am by far NOT a computer expert.) Still trying. I'll let you know when it happens.

Tomk

Post #6November 18, 2008, 6:02 PM UTC

Kathys, You might try downloading directly to the memory stick and see if that works. You would do that by selecting the memory stick when you are asked about where you want to save the file to.

Kathys

Post #7November 18, 2008, 6:37 PM UTC

Finally got it going.
Here's the Malware log:

Malwarebytes' Anti-Malware 1.30
Database version: 1409
Windows 5.1.2600 Service Pack 3

11/18/2008 1:15:45 PM
mbam-log-2008-11-18 (13-15-45).txt

Scan type: Full Scan (C:\|)
Objects scanned: 107312
Time elapsed: 1 hour(s), 2 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 28
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a3ed5288-f558-4f6e-8d5c-740cb6f89029} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e596df5f-4239-4d40-8367-ebadf0165917} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\gmtd (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\gmtd (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\lnmfrcvf (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lnmfrcvf (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\gqzdbmib (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\gqzdbmib (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhc7dtj0ec2j (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhc7dtj0ec2j (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhc7dtj0ec2j (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\vxiyvfds.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\wnwcrni.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\zsdwlyf.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\0xf9.exe (Trojan.Agent) -> Quarantined and deleted successfully.

And here's the Hijack log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:33:54 PM, on 11/18/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\AOL\1212537766\ee\AOLSoftware.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE
C:\WINDOWS\vVX3000.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AOL 9.1\waol.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AOL 9.1\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1212537766\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [MP10_EnsureFileVer] C:\WINDOWS\inf\unregmp2.exe /EnsureFileVersions
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.1\AOL.EXE" -b
O4 - HKCU\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /M "Stylus CX6600" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/…031/CTSUEng.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1212617922859
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/free-tri…zylomplayer.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/…15034/CTPID.cab
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

–
End of file - 9083 bytes

The computer is running very slowly. More slow than when I did these scans.

Thanks,
Kathy

Tomk

Post #8November 18, 2008, 7:38 PM UTC last edited November 18, 2008, 7:40 PM UTC

Kathys,

I'm sorry but I'm going to need you to download another program and transfer over.

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://www.bleepingcomputer.com/forums/topic114351.html
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

When the program tries to connect to the internet to download the Recovery Console, it may fail to connect and/or download. Just carry on without the Recovery Console if this happens.

Kathys

Post #9November 18, 2008, 8:15 PM UTC

cf log:

ComboFix 08-11-18.02 - Owner 2008-11-18 15:07:44.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.250 [GMT -5:00]
Running from: F:\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((( Files Created from 2008-10-18 to 2008-11-18 )))))))))))))))))))))))))))))))
.

2008-11-18 12:10 . 2008-11-18 12:10 d——– C:\Program Files\Malwarebytes' Anti-Malware
2008-11-18 12:10 . 2008-11-18 12:10 d——– C:\Documents and Settings\Owner\Application Data\Malwarebytes
2008-11-18 12:10 . 2008-11-18 12:10 d——– C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-11-18 12:10 . 2008-10-22 16:10 38,496 –a—— C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-11-18 12:10 . 2008-10-22 16:10 15,504 –a—— C:\WINDOWS\system32\drivers\mbam.sys
2008-11-18 11:54 . 2008-11-18 11:55 d——– C:\mbam
2008-11-18 11:06 . 2008-10-22 16:10 399,504 –a—— C:\mbamgui.exe
2008-11-17 16:48 . 2008-11-17 16:48 40,216 –a—— C:\Documents and Settings\Owner\Application Data\GDIPFONTCACHEV1.DAT
2008-11-17 14:28 . 2008-11-17 14:28 d——– C:\Program Files\Trend Micro
2008-11-14 17:29 . 2008-11-14 17:29 d——– C:\Documents and Settings\All Users\Application Data\PopCap
2008-11-14 16:15 . 2008-11-14 16:15 d——– C:\Documents and Settings\All Users\Application Data\Zylom
2008-11-12 19:04 . 2008-11-12 19:04 d——– C:\Program Files\Citrix
2008-11-12 19:04 . 2008-11-12 19:04 61,224 –a—— C:\Documents and Settings\Owner\GoToAssistDownloadHelper.exe
2008-11-11 17:19 . 2008-11-11 17:19 d——– C:\Documents and Settings\All Users\Application Data\CyberLink
2008-11-11 17:18 . 2008-11-11 17:18 d——– C:\Program Files\Dell
2008-11-11 17:13 . 2008-11-11 17:13 d——– C:\Documents and Settings\Owner\Application Data\Earthlink
2008-11-11 17:11 . 2008-11-14 00:40 d——– C:\Program Files\EarthLink TotalAccess
2008-11-11 16:16 . 2008-09-04 12:15 1,106,944 —–c— C:\WINDOWS\system32\dllcache\msxml3.dll
2008-11-11 16:16 . 2008-10-24 06:21 455,296 —–c— C:\WINDOWS\system32\dllcache\mrxsmb.sys
2008-11-07 13:05 . 2008-11-07 15:01 d——– C:\WINDOWS\system32\URTTemp
2008-11-03 17:25 . 2008-11-03 17:25 d——– C:\Documents and Settings\Administrator\Application Data\AOL
2008-10-26 04:20 . 2008-11-07 15:04 d——– C:\Documents and Settings\Administrator
2008-10-25 16:30 . 2008-10-25 16:30 d——– C:\Documents and Settings\Owner\PrivacIE
2008-10-25 16:18 . 2008-11-07 15:07 d—-c— C:\WINDOWS\ie8
2008-10-25 16:12 . 2008-10-25 16:12 d——– C:\Program Files\Microsoft Silverlight
2008-10-23 17:04 . 2008-10-15 11:34 337,408 —–c— C:\WINDOWS\system32\dllcache\netapi32.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-18 18:22 ——— d—–w C:\Program Files\Symantec AntiVirus
2008-11-18 16:23 8 —-a-w C:\Program Files\ypmefx.txt
2008-11-18 16:23 8 —-a-w C:\Program Files\urtfx.txt
2008-11-14 17:21 ——— d—–w C:\Documents and Settings\All Users\Application Data\AOL
2008-11-11 22:18 ——— d–h–w C:\Program Files\InstallShield Installation Information
2008-11-03 22:17 ——— d—–w C:\Program Files\McAfee
2008-10-26 03:18 ——— d—–w C:\Documents and Settings\Owner\Application Data\LimeWire
2008-10-24 11:21 455,296 —-a-w C:\WINDOWS\system32\drivers\mrxsmb.sys
2008-10-17 16:20 ——— d—–w C:\Program Files\PokerStars
2008-10-16 19:13 202,776 —-a-w C:\WINDOWS\system32\wuweb.dll
2008-10-16 19:13 1,809,944 —-a-w C:\WINDOWS\system32\wuaueng.dll
2008-10-16 19:12 561,688 —-a-w C:\WINDOWS\system32\wuapi.dll
2008-10-16 19:12 323,608 —-a-w C:\WINDOWS\system32\wucltui.dll
2008-10-16 19:09 92,696 —-a-w C:\WINDOWS\system32\cdm.dll
2008-10-16 19:09 51,224 —-a-w C:\WINDOWS\system32\wuauclt.exe
2008-10-16 19:09 43,544 —-a-w C:\WINDOWS\system32\wups2.dll
2008-10-16 19:08 34,328 —-a-w C:\WINDOWS\system32\wups.dll
2008-10-16 19:06 268,648 —-a-w C:\WINDOWS\system32\mucltui.dll
2008-10-16 19:06 208,744 —-a-w C:\WINDOWS\system32\muweb.dll
2008-10-11 23:11 ——— d—–w C:\Program Files\iTunes
2008-10-11 23:11 ——— d—–w C:\Program Files\iPod
2008-10-11 23:11 ——— d—–w C:\Documents and Settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-10-11 23:06 ——— d—–w C:\Program Files\Bonjour
2008-10-11 23:05 ——— d—–w C:\Program Files\QuickTime
2008-10-11 23:00 ——— d—–w C:\Program Files\Apple Software Update
2008-10-06 21:00 ——— d—–w C:\Documents and Settings\Owner\Application Data\Corel
2008-10-06 20:44 ——— d—–w C:\Program Files\Common Files\Borland Shared
2008-10-06 20:43 ——— d—–w C:\Program Files\WordPerfect Office 12
2008-10-06 20:43 ——— d—–w C:\Program Files\Common Files\InstallShield
2008-10-06 20:42 ——— d—–w C:\Program Files\Common Files\Corel
2008-10-05 18:41 ——— d—–w C:\Program Files\Common Files\Symantec Shared
2008-10-05 18:40 ——— d—–w C:\Program Files\Symantec
2008-10-05 18:39 ——— d—–w C:\Documents and Settings\All Users\Application Data\Symantec
2008-10-04 16:12 ——— d—–w C:\Program Files\MUSICMATCH
2008-10-04 15:41 ——— d—–w C:\Program Files\QuickTime(2)
2008-10-04 15:41 ——— d—–w C:\Program Files\LimeWire
2008-10-04 15:41 ——— d—–w C:\Program Files\iTunes(2)
2008-10-04 15:41 ——— d—–w C:\Program Files\iPod(2)
2008-10-04 15:41 ——— d—–w C:\Program Files\Bonjour(2)
2008-10-04 15:41 ——— d—–w C:\Documents and Settings\All Users\Application Data\Yahoo! Companion
2008-10-04 15:40 ——— d—–w C:\Program Files\Roxio
2008-10-04 15:40 ——— d—–w C:\Program Files\Common Files\Adaptec Shared
2008-10-04 15:40 ——— d—–w C:\Program Files\Apple Software Update(2)
2008-10-01 17:01 32,000 —-a-w C:\WINDOWS\system32\drivers\usbaapl.sys
2008-09-26 16:11 ——— d—–w C:\Documents and Settings\Owner\Application Data\Sonic
2008-09-26 16:09 ——— d—–w C:\Documents and Settings\Owner\Application Data\Leadertech
2008-09-26 16:04 ——— d—–w C:\Program Files\Sonic
2008-09-21 18:06 ——— d—–w C:\Program Files\Yahoo!
2008-09-15 12:12 1,846,400 —-a-w C:\WINDOWS\system32\win32k.sys
2008-09-10 01:14 1,307,648 ——w C:\WINDOWS\system32\msxml6.dll
2008-09-04 17:15 1,106,944 —-a-w C:\WINDOWS\system32\msxml3.dll
2008-08-29 14:18 87,336 —-a-w C:\WINDOWS\system32\dns-sd.exe
2008-08-29 13:53 61,440 —-a-w C:\WINDOWS\system32\dnssd.dll
2008-08-26 07:24 826,368 —-a-w C:\WINDOWS\system32\wininet.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AOL Fast Start"="C:\Program Files\AOL 9.1\AOL.EXE" [2008-06-03 00:35 50528]
"EPSON Stylus CX6600 Series"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE" [2004-02-29 21:00 98304]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-14 04:42 15360]
"msnmsgr"="C:\Program Files\MSN Messenger\msnmsgr.exe" [2007-01-19 11:54 5674352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-08-20 14:55 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-08-20 14:51 118784]
"diagent"="C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" [2002-04-03 00:01 135264]
"AdaptecDirectCD"="C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-04-10 15:44 679936]
"HostManager"="C:\Program Files\Common Files\AOL\1212537766\ee\AOLSoftware.exe" [2007-05-25 12:16 42032]
"EPSON Stylus CX6600 Series"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE" [2004-02-29 21:00 98304]
"VX3000"="C:\WINDOWS\vVX3000.exe" [2006-10-13 16:04 707376]
"LifeCam"="C:\Program Files\Microsoft LifeCam\LifeExp.exe" [2006-10-13 16:01 277296]
"MP10_EnsureFileVer"="C:\WINDOWS\inf\unregmp2.exe" [2008-04-14 04:42 208896]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-10-01 17:57 289576]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2004-04-11 20:15 290816]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2008-09-06 14:09 413696]
"Logitech Utility"="Logi_MwX.Exe" [2003-11-07 04:50 19968 C:\WINDOWS\LOGI_MWX.EXE]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Logitech Desktop Messenger.lnk - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2008-07-14 15:05:07 169472]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-11-12 19:04 10536 C:\Program Files\Citrix\GoToAssist\508\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=

R2 MSCamSvc;MSCamSvc;"C:\Program Files\Microsoft LifeCam\MSCamS32.exe" [2006-10-13 16:01:06 207664]
S3 GoToAssist;GoToAssist;"C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe" Start=service [2008-11-12 19:04:51 16680]
S3 NetMate2;CATC USB/Ethernet Link II device driver;C:\WINDOWS\system32\DRIVERS\netmate2.sys [2007-12-07 16:45:44 35694]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{3ba000ec-b58b-11dd-a801-00038a000015}]
\Shell\AutoRun\command - Centrum/Centrum.exe

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-11-16 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]

2008-11-18 C:\WINDOWS\Tasks\Check Updates for Windows Live Toolbar.job
- C:\Program Files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 10:20]
.
.
——- Supplementary Scan ——-
.
uSearchMigratedDefaultURL = hxxp://search.aol.com/aolcom/search?query={searchTerms}&invocationType=msie70a
uInternet Settings,ProxyOverride = *.local
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-US\local\search.html
IE: &Windows Live Search - C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe -

C:\WINDOWS\Downloaded Program Files\zylomgamesplayer.dll - O16 -: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B}
hxxp://aolsvc.aol.com/onlinegames/free-trial-mahjong-fortuna-2-deluxe/zylomplayer.cab
C:\WINDOWS\Downloaded Program Files\ZylomGamesPlayer.inf
.

Tomk

Post #10November 18, 2008, 8:31 PM UTC

Kathys, There should be a few more lines in the report. Could you please see if there is just a little more that wasn't posted?

Kathys

Post #11November 18, 2008, 8:38 PM UTC

Are these the lines? 2008-11-18 15:05:31 A——- 58 C:\Qoobox\Quarantine\catchme.log 2008-11-18 15:09:18 A——- 7,786 C:\Qoobox\Quarantine\Registry_backups\tcpip.reg 2008-11-18 15:10:33 A——- 2 C:\Qoobox\Quarantine\Registry_backups\HKLM-Run-CFSServ.exe.reg.dat 2008-11-18 15:10:33 A——- 2 C:\Qoobox\Quarantine\Registry_backups\HKLM-Run-NDSTray.exe.reg.dat 2008-11-18 15:10:33 A——- 2 C:\Qoobox\Quarantine\Registry_backups\HKLM-Run-TFncKy.reg.dat

Tomk

Post #12November 18, 2008, 9:25 PM UTC

Kathys,

There should be something like this:

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-17 18:58:36
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
c:\windows\system32\ati2evxx.exe
c:\program files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
c:\program files\BitDefender\BitDefender 2009\vsserv.exe
c:\program files\Lavasoft\Ad-Aware\aawservice.exe
c:\windows\system32\drivers\CDAC11BA.EXE
c:\program files\TOSHIBA\ConfigFree\CFSvcs.exe
c:\windows\system32\DVDRAMSV.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\TOSHIBA\ConfigFree\NDSTray.exe
c:\program files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
c:\program files\Logitech\Video\FxSvr2.exe
c:\program files\HP\Digital Imaging\bin\hpqste08.exe
c:\program files\HP\Digital Imaging\bin\hpqbam08.exe
.
**************************************************************************
.
Completion time: 2008-11-17 19:11:29 - machine was rebooted
ComboFix-quarantined-files.txt 2008-11-17 17:10:15

Pre-Run: 38,099,918,848 bytes free
Post-Run: 38,341,505,024 bytes free

195 — E O F — 2008-10-25 01:00:44

Try this Please:

Right click on START on the left end of your Windows toolbar (lower left corner of your screen)
Click on Explore
Click on Local Disk (C:) in the left-hand window pane
Look for ComboFix.txt in the right-hand window pane and right click on it
Put your cursor (arrow) on Open With
Move your cursor to the new menu that opens and click on Choose Program…
Click on Notepad

When file opens, Copy/Paste text here

Kathys

Post #13November 18, 2008, 10:06 PM UTC

I don't have an 'explore' option. I have search? I've searched & have nothing like the above I only find what I already sent you. Should I do this scan again?

Kathys

Post #14November 18, 2008, 10:40 PM UTC

ok, I did a new scan. Hope this is complete.:

ComboFix 08-11-18.02 - Owner 2008-11-18 17:33:41.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.207 [GMT -5:00]
Running from: c:\combofix\New Folder\ComboFix.exe
.

((((((((((((((((((((((((( Files Created from 2008-10-18 to 2008-11-18 )))))))))))))))))))))))))))))))
.

2008-11-18 17:26 . 2008-11-18 17:26 389,120 –a—— c:\windows\system32\CF17671.exe.vir
2008-11-18 15:31 . 2008-11-18 15:31 d——– c:\windows\LastGood
2008-11-18 12:10 . 2008-11-18 12:10 d——– c:\program files\Malwarebytes' Anti-Malware
2008-11-18 12:10 . 2008-11-18 12:10 d——– c:\documents and settings\Owner\Application Data\Malwarebytes
2008-11-18 12:10 . 2008-11-18 12:10 d——– c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-18 12:10 . 2008-10-22 16:10 38,496 –a—— c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-18 12:10 . 2008-10-22 16:10 15,504 –a—— c:\windows\system32\drivers\mbam.sys
2008-11-18 11:54 . 2008-11-18 11:55 d——– C:\mbam
2008-11-18 11:06 . 2008-10-22 16:10 399,504 –a—— C:\mbamgui.exe
2008-11-17 16:48 . 2008-11-17 16:48 40,216 –a—— c:\documents and settings\Owner\Application Data\GDIPFONTCACHEV1.DAT
2008-11-17 14:28 . 2008-11-17 14:28 d——– c:\program files\Trend Micro
2008-11-14 17:29 . 2008-11-14 17:29 d——– c:\documents and settings\All Users\Application Data\PopCap
2008-11-14 16:15 . 2008-11-14 16:15 d——– c:\documents and settings\All Users\Application Data\Zylom
2008-11-12 19:04 . 2008-11-12 19:04 d——– c:\program files\Citrix
2008-11-12 19:04 . 2008-11-12 19:04 61,224 –a—— c:\documents and settings\Owner\GoToAssistDownloadHelper.exe
2008-11-11 17:19 . 2008-11-11 17:19 d——– c:\documents and settings\All Users\Application Data\CyberLink
2008-11-11 17:18 . 2008-11-11 17:18 d——– c:\program files\Dell
2008-11-11 17:13 . 2008-11-11 17:13 d——– c:\documents and settings\Owner\Application Data\Earthlink
2008-11-11 17:11 . 2008-11-14 00:40 d——– c:\program files\EarthLink TotalAccess
2008-11-11 16:16 . 2008-09-04 12:15 1,106,944 —–c— c:\windows\system32\dllcache\msxml3.dll
2008-11-11 16:16 . 2008-10-24 06:21 455,296 —–c— c:\windows\system32\dllcache\mrxsmb.sys
2008-11-07 13:05 . 2008-11-07 15:01 d——– c:\windows\system32\URTTemp
2008-11-03 17:25 . 2008-11-03 17:25 d——– c:\documents and settings\Administrator\Application Data\AOL
2008-10-26 04:20 . 2008-11-07 15:04 d——– c:\documents and settings\Administrator
2008-10-25 16:30 . 2008-10-25 16:30 d——– c:\documents and settings\Owner\PrivacIE
2008-10-25 16:18 . 2008-11-07 15:07 d—-c— c:\windows\ie8
2008-10-25 16:12 . 2008-10-25 16:12 d——– c:\program files\Microsoft Silverlight
2008-10-23 17:04 . 2008-10-15 11:34 337,408 —–c— c:\windows\system32\dllcache\netapi32.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-18 18:22 ——— d—–w c:\program files\Symantec AntiVirus
2008-11-18 16:23 8 —-a-w c:\program files\ypmefx.txt
2008-11-18 16:23 8 —-a-w c:\program files\urtfx.txt
2008-11-14 17:21 ——— d—–w c:\documents and settings\All Users\Application Data\AOL
2008-11-11 22:18 ——— d–h–w c:\program files\InstallShield Installation Information
2008-11-03 22:17 ——— d—–w c:\program files\McAfee
2008-10-26 03:18 ——— d—–w c:\documents and settings\Owner\Application Data\LimeWire
2008-10-24 11:21 455,296 —-a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-17 16:20 ——— d—–w c:\program files\PokerStars
2008-10-16 19:13 202,776 —-a-w c:\windows\system32\wuweb.dll
2008-10-16 19:13 1,809,944 —-a-w c:\windows\system32\wuaueng.dll
2008-10-16 19:12 561,688 —-a-w c:\windows\system32\wuapi.dll
2008-10-16 19:12 323,608 —-a-w c:\windows\system32\wucltui.dll
2008-10-16 19:09 92,696 —-a-w c:\windows\system32\cdm.dll
2008-10-16 19:09 51,224 —-a-w c:\windows\system32\wuauclt.exe
2008-10-16 19:09 43,544 —-a-w c:\windows\system32\wups2.dll
2008-10-16 19:08 34,328 —-a-w c:\windows\system32\wups.dll
2008-10-16 19:06 268,648 —-a-w c:\windows\system32\mucltui.dll
2008-10-16 19:06 208,744 —-a-w c:\windows\system32\muweb.dll
2008-10-11 23:11 ——— d—–w c:\program files\iTunes
2008-10-11 23:11 ——— d—–w c:\program files\iPod
2008-10-11 23:11 ——— d—–w c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-10-11 23:06 ——— d—–w c:\program files\Bonjour
2008-10-11 23:05 ——— d—–w c:\program files\QuickTime
2008-10-11 23:00 ——— d—–w c:\program files\Apple Software Update
2008-10-06 21:00 ——— d—–w c:\documents and settings\Owner\Application Data\Corel
2008-10-06 20:44 ——— d—–w c:\program files\Common Files\Borland Shared
2008-10-06 20:43 ——— d—–w c:\program files\WordPerfect Office 12
2008-10-06 20:43 ——— d—–w c:\program files\Common Files\InstallShield
2008-10-06 20:42 ——— d—–w c:\program files\Common Files\Corel
2008-10-05 18:41 ——— d—–w c:\program files\Common Files\Symantec Shared
2008-10-05 18:40 ——— d—–w c:\program files\Symantec
2008-10-05 18:39 ——— d—–w c:\documents and settings\All Users\Application Data\Symantec
2008-10-04 16:12 ——— d—–w c:\program files\MUSICMATCH
2008-10-04 15:41 ——— d—–w c:\program files\QuickTime(2)
2008-10-04 15:41 ——— d—–w c:\program files\LimeWire
2008-10-04 15:41 ——— d—–w c:\program files\iTunes(2)
2008-10-04 15:41 ——— d—–w c:\program files\iPod(2)
2008-10-04 15:41 ——— d—–w c:\program files\Bonjour(2)
2008-10-04 15:41 ——— d—–w c:\documents and settings\All Users\Application Data\Yahoo! Companion
2008-10-04 15:40 ——— d—–w c:\program files\Roxio
2008-10-04 15:40 ——— d—–w c:\program files\Common Files\Adaptec Shared
2008-10-04 15:40 ——— d—–w c:\program files\Apple Software Update(2)
2008-10-01 17:01 32,000 —-a-w c:\windows\system32\drivers\usbaapl.sys
2008-09-26 16:11 ——— d—–w c:\documents and settings\Owner\Application Data\Sonic
2008-09-26 16:09 ——— d—–w c:\documents and settings\Owner\Application Data\Leadertech
2008-09-26 16:04 ——— d—–w c:\program files\Sonic
2008-09-21 18:06 ——— d—–w c:\program files\Yahoo!
2008-09-15 12:12 1,846,400 —-a-w c:\windows\system32\win32k.sys
2008-09-10 01:14 1,307,648 —-a-w c:\windows\system32\msxml6.dll
2008-09-04 17:15 1,106,944 —-a-w c:\windows\system32\msxml3.dll
2008-08-29 14:18 87,336 —-a-w c:\windows\system32\dns-sd.exe
2008-08-29 13:53 61,440 —-a-w c:\windows\system32\dnssd.dll
2008-08-26 07:24 826,368 —-a-w c:\windows\system32\wininet.dll
.

((((((((((((((((((((((((((((( snapshot@2008-11-18_15.10.32.84 )))))))))))))))))))))))))))))))))))))))))
.
+ 2004-01-07 15:21:24 237,936 —-a-w c:\windows\LastGood\system32\unicows.dll
- 2004-01-07 15:21:24 237,936 —-a-w c:\windows\system32\unicows.dll
+ 2004-01-07 16:21:24 237,936 —-a-w c:\windows\system32\unicows.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AOL Fast Start"="c:\program files\AOL 9.1\AOL.EXE" [2008-06-03 50528]
"EPSON Stylus CX6600 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE" [2004-02-29 98304]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"msnmsgr"="c:\program files\MSN Messenger\msnmsgr.exe" [2007-01-19 5674352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2004-08-20 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-08-20 118784]
"diagent"="c:\program files\Creative\SBLive\Diagnostics\diagent.exe" [2002-04-03 135264]
"AdaptecDirectCD"="c:\program files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-04-10 679936]
"HostManager"="c:\program files\Common Files\AOL\1212537766\ee\AOLSoftware.exe" [2007-05-25 42032]
"EPSON Stylus CX6600 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE" [2004-02-29 98304]
"VX3000"="c:\windows\vVX3000.exe" [2006-10-13 707376]
"LifeCam"="c:\program files\Microsoft LifeCam\LifeExp.exe" [2006-10-13 277296]
"MP10_EnsureFileVer"="c:\windows\inf\unregmp2.exe" [2008-04-14 208896]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"PCMService"="c:\program files\Dell\Media Experience\PCMService.exe" [2004-04-11 290816]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696]
"Logitech Utility"="Logi_MwX.Exe" [2003-11-07 c:\windows\LOGI_MWX.EXE]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2008-07-14 169472]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-11-12 19:04 10536 c:\program files\Citrix\GoToAssist\508\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=

R2 MSCamSvc;MSCamSvc;"c:\program files\Microsoft LifeCam\MSCamS32.exe" [2006-10-13 207664]
S3 GoToAssist;GoToAssist;"c:\program files\Citrix\GoToAssist\508\g2aservice.exe" Start=service [2008-11-12 16680]
S3 NetMate2;CATC USB/Ethernet Link II device driver;c:\windows\system32\DRIVERS\netmate2.sys [2007-12-07 35694]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{3ba000ec-b58b-11dd-a801-00038a000015}]
\Shell\AutoRun\command - Centrum/Centrum.exe

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-11-16 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]

2008-11-18 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 10:20]
.
.
——- Supplementary Scan ——-
.
uSearchMigratedDefaultURL = hxxp://search.aol.com/aolcom/search?query={searchTerms}&invocationType=msie70a
uInternet Settings,ProxyOverride = *.local
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-US\local\search.html
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - c:\program files\PokerStars.NET\PokerStarsUpdate.exe
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - c:\program files\PokerStars.NET\PokerStarsUpdate.exe -

c:\windows\Downloaded Program Files\zylomgamesplayer.dll - O16 -: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B}
hxxp://aolsvc.aol.com/onlinegames/free-trial-mahjong-fortuna-2-deluxe/zylomplayer.cab
c:\windows\Downloaded Program Files\ZylomGamesPlayer.inf
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-18 17:35:26
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

HKCU\Software\Microsoft\Windows\CurrentVersion\Run
EPSON Stylus CX6600 Series = c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus CX6600 Series" /M "Stylus CX6600" /EF "HKCU"????????????????????????????????????????p?????D~0?A~????*?A~??B~????w?C~t???????????????t?[???B~????????????????????T???I??b??????D~??B~??????B~o?B~`?[???????????B~????????????????????????????S??|????????`?[?????????????w?C~S?B~??B~?vB~t???????????r???????????)???Y???????O???????4????IB~t???????????????????????????????T????JB~????????????+S????????????????C~??????????????C~????????8???????????`??

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-11-18 17:37:09
ComboFix-quarantined-files.txt 2008-11-18 22:36:44

Pre-Run: 67,258,048,512 bytes free
Post-Run: 67,258,556,416 bytes free

177 — E O F — 2008-11-12 04:16:33

Tomk

Post #15November 19, 2008, 12:35 AM UTC

Kathys,

Sorry I was so slow to reply back. Had some meetings I had to attend.

COMBOFIX-Script

Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

KILLALL::

File::
C:\Program Files\ypmefx.txt
C:\Program Files\urtfx.txt
c:\windows\system32\CF17671.exe.vir

Folder::
C:\Program Files\PokerStars
c:\program files\PokerStars.NET

Registry::
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{3ba000ec-b58b-11dd-a801-00038a000015}]

Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

[external image: Posted Image]
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Please also give me a new HijackThis log and let me know if things are running any different.

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