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Spyware / Malware / Virus Removal

[Resolved] problems with pc

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Post #1
i´ve been having some troubles qith my pc, and i don´t know why, i tried several anti virus but not one helped.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 0:43:47, on 14/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Analog Devices\Core\smax4pnp.exe
C:\Archivos de programa\Analog Devices\SoundMAX\Smax4.exe
C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Archivos de programa\Logitech\iTouch\iTouch.exe
C:\Archivos de programa\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBVL.EXE
C:\Archivos de programa\Nokia\Nokia PC Suite 7\PCSync2.exe
C:\Archivos de programa\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Archivos de programa\Messenger\msmsgs.exe
C:\Archivos de programa\Logitech\MouseWare\system\em_exec.exe
C:\Archivos de programa\Archivos comunes\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\PC Connectivity Solution\ServiceLayer.exe
C:\Archivos de programa\iPod\bin\iPodService.exe
C:\Archivos de programa\Archivos comunes\Nokia\MPAPI\MPAPI3s.exe
C:\Archivos de programa\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Archivos de programa\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Archivos de programa\Mozilla Firefox\firefox.exe
C:\Archivos de programa\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O1 - Hosts: 66.98.148.65 auto.search.msn.com
O1 - Hosts: 66.98.148.65 auto.search.msn.es
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Archivos de programa\Archivos comunes\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Archivos de programa\Archivos comunes\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Archivos de programa\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Archivos de programa\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [AVP] "C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Archivos de programa\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Archivos de programa\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinampAgent] C:\Archivos de programa\Winamp\winampa.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Archivos de programa\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "C:\Archivos de programa\DAEMON Tools Pro\DTProAgent.exe"
O4 - HKCU\..\Run: [EPSON Stylus CX4900 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBVL.EXE /FU "C:\WINDOWS\TEMP\E_SB66.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [Nokia.PCSync] "C:\Archivos de programa\Nokia\Nokia PC Suite 7\PCSync2.exe" /NoDialog
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Archivos de programa\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [MSMSGS] "C:\Archivos de programa\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Servicio de red')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/p…obat/nos/gp.cab
O20 - AppInit_DLLs: C:\ARCHIV~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\ARCHIV~1\KASPER~1\KASPER~1\mzvkbd3.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Archivos de programa\Archivos comunes\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Archivos de programa\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Servicio del iPod (iPod Service) - Apple Inc. - C:\Archivos de programa\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ServiceLayer - Nokia. - C:\Archivos de programa\PC Connectivity Solution\ServiceLayer.exe

–
End of file - 6303 bytes
Post #2
Hi, and Welcome to WhatTheTech :)

My name is jpshortstuff. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
What kind of problems are you having?


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.


Please download DDS and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open.
  • Click Yes at the next prompt for Optional Scan.
  • Save both reports to your desktop.
—————————————————

Please include the contents of the following in your next reply:

DDS.txt

Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.


Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Thanks.
Post #3
i had some problems with windows this week so i formated my computer but saved some files, i think maybe some trojans and viruses where copied. now my computer stalls sometimes and run some processes i´ve never seen before, this is kind of strange ´cause its almost empty. thank in advance

Attachments:

Post #4
Which processes are these, can you give me any names? Your initial logs don't look too bad, just awaiting the Kaspersky scan now. Thanks.
Post #5
smss, MDM.exe, nclRSSrv.exe; MPAPI·.exe; i´ve never seen them before. and kaspersky page won´t do the scan. i click on the link but it won´t start.
Post #6
All those processes are legitimate.

Have a go at this scan instead:
Eset NOD32 Online AntiVirus

Run Eset NOD32 Online AntiVirus
http://www.eset.eu/online-scanner
Note: You will need to use Internet Explorer for this scan.
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Disable your current Antivirus software. You can usually do this with its Notfication Tray icon near the clock.
  • Click Start
  • Make sure that the option "Remove found threats" is Un-checked, and the option "Scan unwanted applications" is checked
  • Click Scan
  • Wait for the scan to finish
  • Re-enable your Anvirisus software.
  • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.
Thanks.
Post #8
Hi. As I say, your logs look fine, and the processes you mentioned are all perfectly legit processes. Are you still having problems? Thanks.
Post #10
Hi.

OK, no problem. Just a few more things to do then.

Open HijackThis. Hit Do A System Scan Only. Place a check next to the following items (if present):
O1 - Hosts: 66.98.148.65 auto.search.msn.com
O1 - Hosts: 66.98.148.65 auto.search.msn.es

Close all browsers and windows except for HijackThis and click Fix Checked.


You can now delete any tools I had you download and use, unless you wish to keep them.


Set correct settings for files that should be hidden in Windows XP
  • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
  • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
  • If unchecked please checkHide protected operating system files (Recommended)
  • If necessary check "Display content of system folders"
  • If necessary Uncheck Hide file extensions for known file types.
  • Click OK
Now that your system appears to be clean, theres just a few steps I'd like you to take to prevent any future infections.
  • System restore:
    We will now clear your existing system restore points and establish a new clean restore point:
    • Go to Start > All Programs > Accessories > System Tools > System Restore
    • Select Create a restore point, and Ok it.
    • Next, go to Start > Run and type in cleanmgr
    • Select the More options tab
    • Choose the option to clean up system restore and OK it.

      This will remove all restore points except the new one you just created.
    Make sure you do this now, as your System Restore may have infected files in it.

  • You need to upgrade to Windows XP Service Pack 3. Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install Windows XP - Service Pack 3.

  • Keeping your Windows up-to-date is crucial to your computer's security. Please go to the Windows Update Site (using Internet Explorer) and download and install all critical updates on a regular basis.

  • You don't appear to be running any third party Firewall software.

    Install a firewall! Without a firewall you are very susceptible to being hacked, and people could gain access to your computer. If you don't have a firewall I strongly recommend you download ONE of the following:
    1) Comodo
    2) Agnitum
    3) Sunbelt/Kerio

  • Make sure you update your Anti-Virus software regularly, new viruses are being developed all the time.

  • Some more programs that it would be useful to have [OPTIONAL but RECOMMENDED]:

    Download Spybot Search and Destroy 1.5 from here
    Check for Updates/ Immunize and run a Full System Scan on a regular basis.

    SpywareBlaster is another real-time scanner that prevents most spyware from even being installed.
    Freely available: Download SpywareBlaster

    Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.
Also, please read this great article by Tony Klein: So How Did I Get Infected In First Place

Glad we could be of assistance.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

Stay Clean!

jpshortstuff
Post #12
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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