What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] inbox file infected with W32/Trojan3.HN. I'm not

12 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1 last edited
I opened an email (stupidly). I'm pretty sure that it came as a trojan horse in a UPS delivery email notice (I was coincidentally expecting a UPS delivery otherwise wouldn't have opened it).
It is not allowing me to delete it or any other message in my mozilla thunderbird inbox.
At the moment it doesn't seem to affecting anything else.
I have PC Guard Anti-Virus softwhere which comes with my Virgin Media package

I am very untechnical

Thanks in advance

Logfile of HijackThis v1.99.1
Scan saved at 23:40:29, on 07/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Virgin Broadband\PCguard\Rps.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Mozy\mozystat.exe
C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html?p=DK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo! UK & Ireland
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SAFEHOME HotKeys] "C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - Startup: Winding Road Automatic.lnk = C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Mozy Status.lnk = C:\Program Files\Mozy\mozystat.exe
O8 - Extra context menu item: &Search - http://speedbar.myway.com/menusearch.html?p=MG1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1135726376646
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BA50409B-A185-44E2-9A0B-C67CF0E31A71}: NameServer = 85.255.115.27,85.255.112.202
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.27 85.255.112.202
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.27 85.255.112.202
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Mozy Backup Service (mozybackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
Post #2
Logfile of HijackThis v1.99.1
Scan saved at 23:40:29, on 07/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Virgin Broadband\PCguard\Rps.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Mozy\mozystat.exe
C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html?p=DK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo! UK & Ireland
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SAFEHOME HotKeys] "C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - Startup: Winding Road Automatic.lnk = C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Mozy Status.lnk = C:\Program Files\Mozy\mozystat.exe
O8 - Extra context menu item: &Search - http://speedbar.myway.com/menusearch.html?p=MG1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1135726376646
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BA50409B-A185-44E2-9A0B-C67CF0E31A71}: NameServer = 85.255.115.27,85.255.112.202
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.27 85.255.112.202
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.27 85.255.112.202
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Mozy Backup Service (mozybackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
Post #3
Hello and Welcome to the forum.

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.



Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Post #4
Many thanks for your fast response
I had a bit of trouble running the Combofix programme and twice I got the massage

VFIND.ex-corrupt file
"file or directory C:\$Mft is corrupt. Please run the CHKdsk utility"

Eventually I got the log but lost interent connection and had to reboot

here is the log


ComboFix 08-11-07.01 - Gary Lazarus 2008-11-08 0:42:52.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.115 [GMT 0:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\MyWay
c:\program files\MyWay\myBar\1.bin\MWHTMLMU.DLL
c:\program files\MyWay\myBar\1.bin\MYPOPSWT.DLL
c:\program files\MyWay\myBar\1.bin\PARTNER.DAT
c:\program files\MyWay\myBar\1.bin\PARTNER2.DAT
c:\program files\MyWay\myBar\Cache\08C7D290
c:\program files\MyWay\myBar\Cache\08C7D5FB
c:\program files\MyWay\myBar\Cache\08C7D705.bin
c:\program files\MyWay\myBar\Cache\08C7D7EF.bin
c:\program files\MyWay\myBar\Cache\08C7D8CA.bin
c:\program files\MyWay\myBar\Cache\files.ini
c:\program files\MyWay\myBar\History\search
c:\program files\MyWay\myBar\Settings\prevcfg.htm
c:\program files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL
c:\program files\MyWay\SrchAstt\1.bin\PARTNER.DAT
c:\program files\MyWay\SrchAstt\Cache\44AACC9B
c:\program files\MyWay\SrchAstt\Cache\72688033
c:\program files\MyWay\SrchAstt\Cache\files.ini
c:\program files\MyWay\SrchAstt\Settings\prevcfg.htm

.
((((((((((((((((((((((((( Files Created from 2008-10-08 to 2008-11-08 )))))))))))))))))))))))))))))))
.

2008-11-08 00:30 . 2008-11-08 00:29 388,608 –a—— c:\windows\system32\CF18484.exe
2008-11-07 23:33 . 2008-11-07 23:50 d——– c:\program files\ERUNT

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-08 00:41 ——— d—–w c:\documents and settings\Gary Lazarus\Application Data\Skype
2008-11-07 07:08 ——— d—–w c:\program files\Mozilla Thunderbird
2008-11-04 22:52 40,272 —-a-w c:\documents and settings\Gary Lazarus\Application Data\GDIPFONTCACHEV1.DAT
2008-10-28 23:54 ——— d—–w c:\program files\Google
2008-10-07 06:10 ——— d—–w c:\program files\Raxco
2008-10-07 06:10 ——— d—–w c:\documents and settings\All Users\Application Data\Raxco
2008-10-07 06:08 53,192 —-a-w c:\windows\system32\drivers\rp_skt32.sys
2008-10-04 11:52 ——— d—–w c:\program files\iTunes
2008-10-04 11:52 ——— d—–w c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-10-04 11:51 ——— d—–w c:\program files\iPod
2008-09-24 22:01 ——— d—–w c:\program files\Flickr Uploadr
2008-09-20 11:42 ——— d—–w c:\program files\QuickTime
2008-09-20 11:40 ——— d—–w c:\program files\Common Files\Apple
2008-09-20 11:25 ——— d—–w c:\program files\Bonjour
2008-08-29 09:18 87,336 —-a-w c:\windows\system32\dns-sd.exe
2008-08-29 08:53 61,440 —-a-w c:\windows\system32\dnssd.dll
2008-06-01 10:53 40,688 —-a-w c:\documents and settings\Lois Grant\Application Data\GDIPFONTCACHEV1.DAT
2007-01-25 19:01 92,064 —-a-w c:\documents and settings\Gary Lazarus\mqdmmdm.sys
2007-01-25 19:01 9,232 —-a-w c:\documents and settings\Gary Lazarus\mqdmmdfl.sys
2007-01-25 19:01 79,328 —-a-w c:\documents and settings\Gary Lazarus\mqdmserd.sys
2007-01-25 19:01 66,656 —-a-w c:\documents and settings\Gary Lazarus\mqdmbus.sys
2007-01-25 19:01 6,208 —-a-w c:\documents and settings\Gary Lazarus\mqdmcmnt.sys
2007-01-25 19:01 5,936 —-a-w c:\documents and settings\Gary Lazarus\mqdmwhnt.sys
2007-01-25 19:01 4,048 —-a-w c:\documents and settings\Gary Lazarus\mqdmcr.sys
2007-01-25 19:01 25,600 —-a-w c:\documents and settings\Gary Lazarus\usbsermptxp.sys
2007-01-25 19:01 22,768 —-a-w c:\documents and settings\Gary Lazarus\usbsermpt.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\mozy2]
@="{747E722C-CB46-4A9D-BDFE-192AAD5099B1}"
[HKEY_CLASSES_ROOT\CLSID\{747E722C-CB46-4A9D-BDFE-192AAD5099B1}]
2007-06-07 21:00 2274872 –a—— c:\program files\Mozy\mozyshell.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\mozy3]
@="{EE6F5A00-7898-40F7-AB77-51FF9D6DEB20}"
[HKEY_CLASSES_ROOT\CLSID\{EE6F5A00-7898-40F7-AB77-51FF9D6DEB20}]
2007-06-07 21:00 2274872 –a—— c:\program files\Mozy\mozyshell.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2007-09-13 22880040]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-23 68856]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"Picasa Media Detector"="c:\program files\Picasa2\PicasaMediaDetector.exe" [2008-02-26 443968]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"IndexCleaner"="c:\program files\Virgin Broadband\PCguard\IdxClnR.exe" [2007-09-05 61168]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-03 221184]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 53248]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2004-02-12 49152]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2004-05-12 241664]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"SAFEHOME HotKeys"="c:\program files\Steganos Safe Home\SteganosHotKeyService.exe" [2007-03-21 25088]
"SunJavaUpdateSched"="c:\program files\Java\j2re1.4.2_03\bin\jusched.exe" [2003-11-19 32881]
"Broadbandadvisor.exe"="c:\program files\Virgin Broadband\advisor\Broadbandadvisor.exe" [2007-08-07 2061552]
"PCguard"="c:\program files\Virgin Broadband\PCguard\Rps.exe" [2007-09-05 310000]
"-FreedomNeedsReboot"="c:\program files\Virgin Broadband\PCguard\ZkRunOnceR.exe" [2007-09-05 13552]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2008-05-02 185896]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-09-06 413696]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-10-01 111936]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2004-08-04 15360]

c:\documents and settings\Gary Lazarus\Start Menu\Programs\Startup\
Winding Road Automatic.lnk - c:\program files\Winding Road Automatic\Winding Road Automatic.exe [2006-10-17 3506439]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 29696]
dlbcserv.lnk - c:\program files\Dell Photo Printer 720\dlbcserv.exe [2005-08-24 315392]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-05-28 241664]
HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2004-05-28 53248]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-02-13 83360]
Mozy Status.lnk - c:\program files\Mozy\mozystat.exe [2007-06-07 1783352]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.ffds"= ffdshow.ax

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\Program Files\\Winding Road Automatic\\assets\\Issue 28\\Winding Road Issue 28.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"8679:TCP"= 8679:TCP:ppLive
"7446:UDP"= 7446:UDP:ppLive

R1 mozyFilter;mozyFilter;c:\windows\system32\DRIVERS\mozy.sys [2007-06-07 52984]
R1 SLEE_15_DRIVER;Steganos Live Encryption Engine 15 [Driver];c:\windows\system32\drivers\Sleen15.sys [2007-02-21 12:33 80232]
S3 Radialpoint Security Services;Virgin Broadband PCguard;c:\windows\system32\dllhost.exe [2004-08-04 5120]

*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-11-01 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]

2008-11-03 c:\windows\Tasks\Disk Cleanup.job
- c:\windows\system32\cleanmgr.exe [2004-08-04 04:00]

2008-11-08 c:\windows\Tasks\HPpromotions psc 2350 series.job
- c:\program files\HP\Digital Imaging\bin\HP Promotions\AiOMVC\HPpromo.exe [2005-01-28 13:26]
.
.
——- Supplementary Scan ——-
.
FireFox -: Profile - c:\documents and settings\Gary Lazarus\Application Data\Mozilla\Firefox\Profiles\xcgkh0vl.default\
FireFox -: prefs.js - SEARCH.DEFAULTURL - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.google.com/
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-08 00:45:17
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …


c:\docume~1\GARYLA~1\LOCALS~1\Temp\TMP4352$.TMP 0 bytes


**************************************************************************
.
Completion time: 2008-11-08 0:50:19
ComboFix-quarantined-files.txt 2008-11-08 00:49:16

Pre-Run: 129,031,761,920 bytes free
Post-Run: 129,377,927,168 bytes free

170 — E O F — 2008-09-23 22:36:58
Post #6
Here is the latest log (is that what you wanted me to do)?


Logfile of HijackThis v1.99.1
Scan saved at 01:27:50, on 08/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Mozy\mozybackup.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Virgin Broadband\PCguard\Rps.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Mozy\mozystat.exe
C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html?p=DK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SAFEHOME HotKeys] "C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - Startup: Winding Road Automatic.lnk = C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Mozy Status.lnk = C:\Program Files\Mozy\mozystat.exe
O8 - Extra context menu item: &Search - http://speedbar.myway.com/menusearch.html?p=MG1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1135726376646
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Mozy Backup Service (mozybackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
Post #7
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    Please do not delete anything unless instructed to.


    1.Click Start > Settings > Control Panel.
    2.Next, open Add/Remove Programs and remove if listed:
    Bonjour


    Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html?p=DK
    R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
    O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: &Search - http://speedbar.myway.com/menusearch.html?p=MG1

    Close ALL windows and browsers except HijackThis and click "Fix checked"


    Reboot and "copy/paste" a new HijackThis log file into this thread.

    Also please describe how your computer behaves at the moment.
Post #8
After the reboot my computer is still detecting the "W32/Trojan3.HN" file and mthe emails in my inbox are still not deleting

Here is the log

Logfile of HijackThis v1.99.1
Scan saved at 02:07:50, on 08/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Virgin Broadband\PCguard\Rps.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Mozy\mozystat.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SAFEHOME HotKeys] "C:\Program Files\Steganos Safe Home\SteganosHotKeyService.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - Startup: Winding Road Automatic.lnk = C:\Program Files\Winding Road Automatic\Winding Road Automatic.exe
O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Mozy Status.lnk = C:\Program Files\Mozy\mozystat.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1135726376646
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Mozy Backup Service (mozybackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
Post #10
# C:\Documents and Settings\Gary Lazarus\Application Data\Thunderbird\Profiles\zs4uh7rd.default\Mail\Local Folders\Trash * This file is infected with "W32/Trojan3.HN" virus and was not disinfected. Since this file is used for storing emails, it was not deleted. It is recommended that you inspect your email messages, delete anything suspicious, empty the deleted items folder, and then rescan the folder containing this file. If the file is still infected, you should delete the file. CAUTION: Deleting this file will result in the loss of all email messages stored in that file.
Post #12
I don't really understand what you're asking. My PC anti virus log says that I have 1 infected file and there were 11 files that it was unable to scan as they are password protected. here is a copy of that log Master Boot Records and Fixed Disk Boot Sectors Scanned 1 Master Boot Record(s) for viruses. Scanned 2 Boot Sector(s) for viruses. Your Master Boot Record(s)/Boot Sector(s) are not infected. Files Drive C:\ * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080425220048.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080426230132.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080503230111.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080510230131.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080518005842.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080526131131.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080602142638.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080609174101.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080617003301.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080624210305.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080719233942.zip Some files in this archive could not be scanned because they are password protected. The real-time protection will automatically scan the files when you extract them from the archive. * C:\Documents and Settings\Gary Lazarus\Application Data\Thunderbird\Profiles\zs4uh7rd.default\Mail\Local Folders\Trash o This file is infected with "W32/Trojan3.HN" virus and was not disinfected. Since this file is used for storing emails, it was not deleted. It is recommended that you inspect your email messages, delete anything suspicious, empty the deleted items folder, and then rescan the folder containing this file. If the file is still infected, you should delete the file. CAUTION: Deleting this file will result in the loss of all email messages stored in that file. Files scanned: 110672 Infected files: 1 Disinfected files: 0 Deleted files: 0 Files unable to scan: 11 Drive D:\ No disk in drive. Report Summary Files scanned: 110672 Total infected files: 1 Total disinfected files: 0 Total deleted files: 0 Total files unable to scan: 11 Anti-Virus engine status Last update: 07/11/2008 12:12:16 Virus definition file: C:\Program Files\Common Files\Authentium\AntiVirus\def-w32i-20081106065900-20081107042900.msp File generated by PCguard Anti-Virus
Post #13
Copy/paste the text in the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text. 

File::
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080425220048.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080426230132.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080503230111.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080510230131.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080518005842.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080526131131.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080602142638.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080609174101.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080617003301.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080624210305.zip
C:\Documents and Settings\All Users\Application Data\Virgin Broadband\PCguard\Quarantine\20080719233942.zip
C:\Documents and Settings\Gary Lazarus\Application Data\Thunderbird\Profiles\zs4uh7rd.default\Mail\Local Folders\Trash

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …


[external image: Posted Image]

Drag CFScript.txt into ComboFix.exe

Then post the results log and a new HijackThis log.


Also please describe how your computer behaves at the moment.
Post #14
I've saved that to desktop but we previously uninstalled Combofix when we went into add/remove in your post 7 So I no longer have Combofix on my desktop. I must have misunderstood your previous instructions …..Sorry!
Post #15
Download ComboFix from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop


Then run the script.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI