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cannot access internet but can ping websites

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I can't access the internet through IE or Firefox. I can ping www.google.com etc and can ping my router fine. But when I use a browser I get nothing. So far I have: 1. Scanned and cleared all virus' 2. Turned off all firewalls 3. Done a Hijack This scan and cleared anything untoward 4. Reset the hosts file using the command "netsh winsock reset" 5. Tried another router I'm tearing my hair out here. I am running XP Pro SP2

I can't access the internet through IE or Firefox. I can ping www.google.com etc and can ping my router fine. But when I use a browser I get nothing. So far I have:

1. Scanned and cleared all virus'
2. Turned off all firewalls
3. Done a Hijack This scan and cleared anything untoward
4. Reset the hosts file using the command "netsh winsock reset"
5. Tried another router

I'm tearing my hair out here. I am running XP Pro SP2

Hi super_neil,

Replying to your first three statements
  • What programs did you scan with and what viruses did you clear
  • You should only have one Firewall, which one do you run? It is dangerous to leave it turned off
  • Did you have supervision when running and clearing Hijackthis program and log
Looking at all your other topics since becoming a member at WTT, I suggest you could reply to this post, then I would follow this link for further assistance. Once you post a HJT log to the correct forum, we are not at liberty here to help you until you have a clean bill of health from the accredited Malware fighters on the appropriate forum.

kind regards,
I scanned with AVG professional. That was 2 weeks ago, I can't remember what I got off it, but there was 1 or 2 virus'. It worked fine after, the problem occured 3 days after. AVG pro has a firewall, and so does windows, I siwtched both off to try and work this problem out. No I didn't have supervision as I am very experienced with Hijack This.

you mention a router in the post on the other thread ,,did you try eliminating the router and connect directly to you modem

Hi Caperjack,

As super_neil has now posted in the HJT forum, we are not permitted to suggest any advice as the settings in the computer maybe changed and this makes the job of the Malware fighter (in this case LDTate's) job even harder to solve.

Hope this assists you contributing with your valuable assistance here on WTT. :)

best regards,
,Im not suggesting he fix anything or not do whats suggested in other thread ,im responding to this thread ! ,just try something i think is being over looked by you and the poster in the hiajckthis thread ,if thats not ok then he doesn't have to try connecting direct to modem ,at least i offered a suggestion that might save others a lot of time trying to fix with programs like Combo Fix ,A program i might add is not recommend to run unless log readers see something in the log to suggest it ,as there was nothing in the log i don't see the point in running combo fix ,but that just my opinion. and i might add away back in 04 ,when i joined this forum i was a member of the classroom and learned a lot about hijackthis , Anyways, not to offend ,but i think my suggestion is/was harmless ! and doesn't merit your response ! thank you
I should say it is a wireless modem router, and have tried my friends wireless modem router and had the same problem. Thanks for your suggesion caperjack.
my LAN connection and thats it, with the ip settings on the default. Did manually put in IP settings to see if there was any change but, still the same.
Download WinsockFix.zip. © Option^Explicit.
UnZip WinsockFix.zip (Pay close attention to where the file is extracted to.)

Then run WinsockFix.exe. Click the Fix button.
This program will clean up your TCP/IP connection and rebuild the database.
After the program is complete, reboot and your problems might be resolved.

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