What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Closed] BAD IMAGE DLL PROMPT WHEN EVER I OPEN ANYTHING

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
Hi Everyone,

Today, everytime I open anything on my computer, whether it be a file or software, I keep getting this pop-up that blocks me from continuing. The pop-up says the following:

For example when i open Firefox
The application or DLL c:\WINDOWS\system32\gjoyro.dll is not a valid windows image. Please check this against your installation diskette.
and
he application or DLL c:\WINDOWS\system32\sohlgd.dll is not a valid windows image. Please check this against your installation diskette.

I am an amateur when it comes to computers, and have read several forums that suggested i
run SFC /SCANNOW
I have attempted to do so with no result. I did not get any notification that it had completed of if everything was still intact.

I have also ran Spybot, Telus Security, and PC tools antivirus and no viruses are found.

Any ideas on how to resolve this?

Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:33, on 10/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TELUS\TELUS eProtect\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\lxdicoms.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\system32\ZoomingHook.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TELUS\eProtect Advisor\TEPA.exe
C:\Program Files\TELUS\TELUS eProtect\Rps.exe
C:\WINDOWS\system32\TCtrlIOHook.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe
C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\TOSHIBA\Accessibility\FnKeyHook.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Just Me\Local Settings\Application Data\VTShared\GCNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\Program Files\TELUS\eProtect Advisor\TEPAComHandler.exe
C:\Program Files\TELUS\TELUS eProtect\rpsupdaterR.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\WINDOWS\system32\spider.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: (no name) - {42AE1DA1-FF60-4435-A81F-9B6538F865A6} - (no file)
O2 - BHO: (no name) - {81CB49C7-9934-4C62-848B-DC04F36DB16C} - (no file)
O2 - BHO: (no name) - {828F962E-29B6-47CF-946C-C1792D7E79FF} - C:\WINDOWS\system32\qoMfdcaa.dll (file missing)
O2 - BHO: (no name) - {B669A521-60F8-465C-AEAD-4360E4CCB2B3} - (no file)
O4 - HKLM\..\Run: [ZoomingHook] ZoomingHook.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [TEPA.exe] "C:\Program Files\TELUS\eProtect Advisor\TEPA.exe" /AUTORUN
O4 - HKLM\..\Run: [TELUS eProtect] "C:\Program Files\TELUS\TELUS eProtect\Rps.exe"
O4 - HKLM\..\Run: [TCtryIOHook] TCtrlIOHook.exe
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [lxdimon.exe] "C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe"
O4 - HKLM\..\Run: [lxdiamon] "C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe"
O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe
O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\TELUS\TELUS eProtect\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [TOSHIBA Accessibility] C:\Program Files\TOSHIBA\Accessibility\FnKeyHook.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [gcNotifier] C:\Documents and Settings\Just Me\Local Settings\Application Data\VTShared\GCNotifier.exe
O4 - HKLM\..\Run: [brastk] brastk.exe
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\TELUS\TELUS eProtect\IdxClnR.exe"
O4 - HKCU\..\Run: [Taskbar Manager] C:\Program Files\Askarya\Taskbar Manager\TaskbarManager.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [gcNotifier] C:\Documents and Settings\Just Me\Local Settings\Application Data\VTShared\GCNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [commntstr] C:\WINDOWS\system32\mfotwbiz.exe
O4 - HKCU\..\Run: [setmnt] C:\WINDOWS\system32\lafufmjs.exe
O4 - HKCU\..\Run: [wblogon] C:\WINDOWS\system32\algg.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\TELUS\TELUS eProtect\IdxClnR.exe"
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02A2D714-433E-46E4-B217-7C3B3FAF8EAE} (ScrabbleCubes Control) - http://www.worldwinner.com/games/v46…abblecubes.cab
O16 - DPF: {04063354-A10E-4427-A1EC-F3CC81587BC6} (Mines Control) - http://www.worldwinner.com/games/v41/mines/mines.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10…I.cab55579.cab
O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://www.worldwinner.com/games/v47…amesLoader.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10…y.cab55579.cab
O16 - DPF: {41D1977F-4161-4720-800F-EA4903983A38} (Jigsaw Genius Control) - http://www.worldwinner.com/games/v43/jigsaw/jigsaw.cab
O16 - DPF: {42FDC231-A411-45F8-B8B6-3B5026111DA8} (SolitaireRush Control) - http://www.worldwinner.com/games/v47…itairerush.cab
O16 - DPF: {555F1BBC-6EC2-474F-84AF-633EF097FF54} (WWHearts Control) - http://www.worldwinner.com/games/v52…s/wwhearts.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10…t.cab55579.cab
O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinner.com/games/v46..…;/bejeweled.cab
O16 - DPF: {61900274-3323-4446-BDCD-91548D32AF1B} (SpiderSolitaire Control) - http://www.worldwinner.com/games/v56…rsolitaire.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://www.worldwinner.com/games/v46…o/wordmojo.cab
O16 - DPF: {A5180646-FE0F-4C97-AA29-2A0F41515623} - http://zone.msn.com/bingame/zpagames…2.cab61895.cab
O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v67/swapit/swapit.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramewor…o.cab56649.cab
O16 - DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} (Tilecity Control) - http://www.worldwinner.com/games/v42…y/tilecity.cab
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} (CPlayFirstddfotgControl Object) - http://sympatico.zone.msn.com/bingam…g.1.0.0.37.cab
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/play/classic/SimCityX.cab
O16 - DPF: {C5326A4D-E9AA-40AD-A09A-E74304D86B47} (DinerDash Control) - http://www.worldwinner.com/games/v50..…;/dinerdash.cab
O16 - DPF: {C93C1C34-CEA9-49B1-9046-040F59E0E0D8} (Paint Control) - http://www.worldwinner.com/games/v43/paint/paint.cab
O16 - DPF: {CF969D51-F764-4FBF-9E90-475248601C8A} (FamilyFeud Control) - http://www.worldwinner.com/games/v47…familyfeud.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10…y.cab55579.cab
O20 - AppInit_DLLs: gjoyro.dll sohlgd.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: lxdiCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdiserv.exe
O23 - Service: lxdi_device - - C:\WINDOWS\system32\lxdicoms.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: TELUS eProtect Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\TELUS\TELUS eProtect\rpsupdaterR.exe
O23 - Service: TELUS eProtect Firewall (RP_FWS) - TELUS - C:\Program Files\TELUS\TELUS eProtect\Fws.exe
O23 - Service: Tmesrv3 (Tmesrv) - TOSHIBA - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe

–
End of file - 11931 bytes
Post #2
Hello

Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.


Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum.



Disable resident protections (Antivirus…); you'll re-enable them after the scan

Download Lop S&D < here

Double-click Lop S&D.exe
Choose the language, then choose Option 1 (Search)
Wait till the end of the scan
Post the log which is created: (%SystemDrive%\lopR.txt)
Post #3
I followed the instructions and ran 'runthisbat' it ran (in safe mode) for 8 hours with out completing. It never went past the cmd of checking registry. During the process I got the following two Bad Images constantly DLL C:\windows\system32\gjroyro.dll and DLL C:\windows\system32\sohold.dll now that I have rebooted my computer to add a comment to you I have SD fix running in the background Finishing malware check (which it obviously never finished) I do not have my task bar and had to run firefox through the windows task manager to send you this. An suggestions or was I just to quick to turn off SDfix in Safe mode. It seemed to me that it was unlikely it woud take that long for the program to work. thanks in advance, Charonne
Post #5
I actually tired that well i was waiting for a response Lop S&d is running in the background with a please wait…. it has been like that for about 20 minutes
Post #7
I went into safe mode. It seems like it will not process properly without me clicking OK when there is a new screen for Bad image. This would obviously take some time to continue the process. I thought i would check with you first to see if i should start with the 1st step first. or if there was a way i would not have to click okay each time. it would process further I got in to the B's when running the LOPSD
Post #8
Not sure why that is, lets try this

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Post #9
This seems to have taken away the problem which is great. Thank you very much! On another note related I have read that if you use multiple anti virus and spyware softwares they can conflict with each other. Currently I have installed Telus antivirus-this is related to my internet subscription] Spybot Pc tools antivirus avg free 8.0 Do you have any suggestions on ones to drop or if they are okay on the same system? PS-with the log I am not sure if I deleted all the changes. Spybot prompted me that there was a change and I believe I denied some of them before realizing what was going on. Thank you again so much thats the last of the downloads my son can have on my system. time for his on pc

Attachments:

Post #10
Nasty infection you had :)

No need to attach the logs unless I ask you to


I would remove PC Tools Anti-Virus, you cant have more than one AV



Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.


Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum.



1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

File::
C:\WINDOWS\system32\Drivers\Mtb31.sys

Folder::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Mtb31.sys]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\TDSSserv.sys]

Sysrst::

KillAll::


Driver::
Mtb31


Save this as CFScript.txt, in the same location as ComboFix.exe


[external image: Posted Image]

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
Post #11
sorry i thought you wanted the log. thanks for the suggestion on the anti virus. I will proceed again with the steps and let you know when it is complete. thanks again
Post #12
sorry i thought you wanted the log. thanks for the suggestion on the anti virus. I will proceed again with the steps and let you know when it is complete. thanks again
Post #14
Don't attach the logs, post them normally

Please download the OTMoveIt3 by OldTimer or from here.
  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :Processes
explorer.exe

:Services

:Reg
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Mtb31.sys]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\TDSSserv.sys]

:Files

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
  • Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.



Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



Go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
Post #15
========== PROCESSES ========== Process explorer.exe killed successfully. ========== SERVICES/DRIVERS ========== ========== REGISTRY ========== Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Mtb31.sys\\ not found. Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\TDSSserv.sys\\ not found. ========== FILES ========== ========== COMMANDS ========== File delete failed. C:\DOCUME~1\JUSTME~1\LOCALS~1\Temp\~DF2154.tmp scheduled to be deleted on reboot. User's Temp folder emptied. User's Temporary Internet Files folder emptied. User's Internet Explorer cache folder emptied. Local Service Temp folder emptied. File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. Local Service Temporary Internet Files folder emptied. Windows Temp folder emptied. Java cache emptied. File delete failed. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_001_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_002_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_003_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_MAP_ scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\XUL.mfl scheduled to be deleted on reboot. FireFox cache emptied. Temp folders emptied. Explorer started successfully OTMoveIt3 by OldTimer - Version 1.0.5.0 log created on 10232008_173118 Files moved on Reboot… C:\DOCUME~1\JUSTME~1\LOCALS~1\Temp\~DF2154.tmp moved successfully. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat moved successfully. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_001_ moved successfully. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_002_ moved successfully. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_003_ moved successfully. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\Cache\_CACHE_MAP_ moved successfully. C:\Documents and Settings\Just Me\Local Settings\Application Data\Mozilla\Firefox\Profiles\2qzsao53.default\XUL.mfl moved successfully.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI