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Spyware / Malware / Virus Removal

[Resolved] Computer Restarts When Connecting to Internet

11 min read

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Post #16
Something new… I checked the driver and reinstalled it. Computer indicated an internet connection, flashed a blue error screen (so fast I couldn't see it) and then restarted. Computer is going through the restart process again… :unsure:
Post #17
OK, started the computer in safe mode, shut off auto restart, restarted with internet connectect. Received blue screen with the following message: *** STOP: 0x000001E (OxC0000005, 0x00000000, 0x00000000, 0x00000000) KMODE_EXCEPTION_NOT_HANDLED Beginning dump of physical memory Physical memory dump complete. Contat you system administrator or technical support group Now what? :smack:
Post #19
I did the Winsockfix. No luck there.

I noticed that KB article and I wanted to check the files.

I also noticed there was a subsequent "Roll Up" update for Service Pack 4, which I have downloaded and installed.

http://www.microsoft.com/downloads/details…;displaylang=en

The computer will start normally without the ethernet or wireless USB connected. Its only with the internet connected do I get the blue screen. If I plug in the internet I get the blue screen.

I am going to check the files against names and dates and such…maybe I should uninstall the service packs and then reinstall them? Can I do such a thing and would it work to strip the OS down and then basically rebuild it?

A reinstall of this OS is not an option. I received the computer second hand and it did not come with OS disks.

Perhaps an upgrade to XP Home is in order? :unsure:
Post #20
Click Start> Run> type in CMD tap enter key
Copy/Paste: ipconfig /flushdns
If you are typing this in, note the space between the g /f
It needs to be there.


Now lets check some settings on your system.
Enter your Control Panel and double-click on Network Connections

Then right click on your Default Connection
Usually Local Area Connection for Cable and DSL
Left click on Properties
Double-Click on the Internet Protocol (TCP/IP) item
Select the radio dial that says Obtain DNS Servers Automatically
Note: Do this for all Network Connections
Press OK twice to get out of the properties screen and reboot if it asks
Post #21
Same old blue screen when I attempt to attach an internet connection. Otherwise everything is fine. I checked the hardware, no conflicts or exclamation points next to any items (especially the network adapter). All updates, fixes, roll outs, etc have been applied. Ideas?
Post #22
Run the following commands: Click Start> Run> Copy/Paste each, one at a time Run each line individually. After each run, you should see a short message stating the command was successful. regsvr32 Urlmon.dll regsvr32 Shdocvw.dll regsvr32 Shell32.dll regsvr32 Oleaut32.dll regsvr32 Actxprxy.dll regsvr32 Mshtml.dll Reboot Computer.
Post #24
If you download and double click on this small app, it will restore all the default search fuctions for IE.

http://www.spywareinfo.com/downloads/tools/IEFIX.reg

Save it to your desktop.

Right click on the file IEFIX.reg and select Merge.



If that doesn't work, see if you have this file:
C:\windows\ServicePackFiles\i386\ie.inf

Right Click on ie.inf and select install.

I'm not sure W2K has this location. If not search for ie.inf
Post #25
iefix.reg did not work. Still get the blue screen with the same error message. When I try to do ie.inf it asks me for the Windows 2000 Professional CD, which I do not have as this is a second hand computer. Ideas?
Post #27
Per your request…

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:36:30 PM, on 10/6/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINNT\Explorer.EXE
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Wireless-G Portable USB Adapter Wireless Network Monitor\WLService.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Wireless-G Portable USB Adapter Wireless Network Monitor\WUSB54GPv4.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Wireless-G Portable USB Adapter Wireless Network Monitor\InfoMyCa.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINNT\system32\Promon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [WUSB54GPv4] C:\Program Files\Wireless-G Portable USB Adapter Wireless Network Monitor\InvokeSvc3.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Promon.exe] Promon.exe
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: SBHookSvc - Motive Communications, Inc. - C:\PROGRA~1\SBCSEL~1\SMARTB~1\SBHookSvc.exe
O23 - Service: WUSB54GPv4SVC - GEMTEKS - C:\Program Files\Wireless-G Portable USB Adapter Wireless Network Monitor\WLService.exe

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End of file - 4234 bytes
Post #29
I have an on-board wired ethernet connection and a wireless USB key. I do NOT attach both at the same time, its either one or the other, but never both.
Post #30
O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
Nwprovau.dll Microsoft Client Services for Netware

Did this use to be a company pc at one time?

Has it every worked right since you received it?

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