[Resolved] Please help me remove any spyware

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Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

1. This tool MUST be run from the executable. (.exe)
2. With Admin Rights (Right click, choose "Run as Administrator")

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner
Right-click ATF-Cleaner.exe and select "Run as administrator" to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.


Then:

Please download Malwarebytes' Anti-Malware to your desktop.

• Right-click mbam-setup.exe, select "Run as administrator" and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

Also "copy/paste" a new HijackThis log file into this thread.

Thank you so much for help! Malwarebytes' Anti-Malware 1.27 Database version: 1127 Windows 6.0.6001 Service Pack 1 9/29/2008 6:08:49 PM mbam-log-2008-09-29 (18-08-49).txt Scan type: Quick Scan Objects scanned: 37670 Time elapsed: 2 minute(s), 27 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 1 Files Infected: 217 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: C:\Program Files\Helper (Adware.BHO) -> Quarantined and deleted successfully. Files Infected: C:\Program Files\Helper\1.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\10.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\11.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\12.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\13.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\14.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\15.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\16.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\17.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\18.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\19.html (Adware.BHO) -> Quarantined and deleted successfully. C:\Program Files\Helper\2.html (Adware.BHO) -> Quarantined and deleted successfully. 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How's it running now?

It seems normal. I just scanned it again and nothing was detected.

Just a little cleanup


1. All tools MUST be run from the executable. (.exe)
With Admin Rights (Right click, choose "Run as Administrator")


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop

Close ALL windows and browsers except HijackThis and click "Fix checked"

After the above you should be good to go

I did that. Thank you once again

Here's my usual all clean post

Log looks good


You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Click Start Menu > Run > copy and paste

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

[*]Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week

(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.


[*]Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.

Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:
Note: I no longer suggest Zone Alarm

Understanding and Using Firewalls


[*]Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.

This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.


[*]MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.


[*] Winpatrol



[*]Update all these programs regularly - Make sure you update all the programs I have listed regularly.

Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

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