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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Hi! Welcome to the forums.
My name is Scotty. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research.
Please be patient.

Install HijackThis

  • Download HJTInstall.exe to your Desktop.
  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Copy/Paste the log to your next reply please.
Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


Please make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list… button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in a reply.
Thank you for the quick response Scotty. This is what I got from the scan hope it helps. Do you need the uninstall list also ? Logfile of HijackThis v1.99.1
Scan saved at 7:19:44 AM, on 9/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\PhatNoise Media Manager\PNAgent.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Verizon Online\Support Center\bin\mpbtn.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {36645342-9475-2663-166A-466739207346} - (no file)
O2 - BHO: Still Image - {3C657AAF-22D9-5A16-E17D-31457D631863} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [PNAgent] "C:\Program Files\PhatNoise Media Manager\PNAgent.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HELPAN~1\HPQ\XPXWWPP5\plugin\bin\PCHButton.exe
O4 - Startup: HP Organize.lnk = ?
O4 - Global Startup: Broadband Support Center.lnk = C:\Program Files\Verizon Online\Support Center\bin\matcli.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1170881164171
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.33.7/ttinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{061DBB4C-17B3-46A8-96C4-80CAFA223B68}: NameServer = 85.255.114.90,85.255.112.92
O17 - HKLM\System\CCS\Services\Tcpip\..\{4856A193-DB1C-42E7-876B-F7D23910C5F7}: NameServer = 85.255.114.90,85.255.112.92
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.90 85.255.112.92
O17 - HKLM\System\CS1\Services\Tcpip\..\{061DBB4C-17B3-46A8-96C4-80CAFA223B68}: NameServer = 85.255.114.90,85.255.112.92
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.90 85.255.112.92
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: rpcc - C:\WINDOWS\system32\rpcc.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Hi

Could you post the uninstall list too, please.

Download and Run FixWarout
Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

At the end of the fix, you may need to restart your computer again.

Remove bad HijackThis entries
  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):


  • Close all open windows and browsers/email, etc…
  • Click on the "Fix Checked" button
  • When completed, close the application.
Finally, please post the contents of the logfile C:\fixwareout\report.txt

Now lets check some settings on your system.
(2000/XP) Only
In the windows control panel. If you are using Windows XP's Category View, select the Network and Internet Connections category otherwise double click on Network Connections. Then right click on your default connection, usually local area connection for cable and dsl, and left click on properties. Click the Networking tab. Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically
Press OK twice to get out of the properties screen and reboot if it asks.
That option might not be avaiable on some systems
Next Go start run type cmd and hit OK
type
ipconfig /flushdns
then hit enter, type exit hit enter
(that space between g and / is needed)


If you already have Combofix, please delete this copy and download it again as it's being updated regularly.

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once Recovery Console is installed, you should see a blue screen prompt like the one below:

[external image: Posted Image]

Click Yes to allow Combofix to continue scanning for malware.

When done, a log will be produced. Please post that log and a new HijackThis log in your next reply.


1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.



In your next reply post:
report.txt
ComboFix.txt
New HijackThis log taken after the above scan has run
Thank's again Scotty here's my uninstall list. Adobe Flash Player ActiveX Adobe Reader 7.1.0 Agere Systems PCI Soft Modem AppCore Apple Mobile Device Support Apple Software Update Backup Bonjour ccCommon Disney's Toontown Online DivX Easy Internet Sign-up Form Fill (Windows Live Toolbar) GearDrvs Help and Support Additions High Definition Audio Driver Package - KB835221 Hijackthis 1.99.1 HijackThis 1.99.1 Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB915865) Hotfix for Windows XP (KB926239) Hotfix for Windows XP (KB935448) HP Deskjet Preloaded Printer Drivers HP Image Zone 4.2.3 HP Image Zone Plus 4.2.3 HP Organize HP Photosmart Cameras 4.0 HP PSC & OfficeJet 4.0 HP Software Update HPIZ423 Intel® Graphics Media Accelerator Driver IntelliMover Data Transfer Demo InterVideo DiscLabel InterVideo WinDVD Creator InterVideo WinDVD Player iTunes Java 2 Runtime Environment, SE v1.4.2_03 Java™ 6 Update 2 Java™ 6 Update 3 Java™ 6 Update 7 Java™ SE Runtime Environment 6 Update 1 KBD LimeWire 4.12.14 LiveUpdate (Symantec Corporation) LiveUpdate (Symantec Corporation) LiveUpdate 3.2 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) Map Button (Windows Live Toolbar) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office Outlook Connector for MSN Microsoft Office Standard Edition 2003 Microsoft Picture It! Express 9 Microsoft Picture It! Library 9 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable Microsoft Works MSN MSN Encarta Plus Support Files MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) muvee autoProducer 3.5 magicMoments - HPD muvee autoProducer 4.0 muvee autoProducer Express Norton 360 Norton 360 Norton 360 (Symantec Corporation) Norton 360 HTMLHelp Norton Confidential Core OneCare Advisor (Windows Live Toolbar) PC-Doctor for Windows PhatNoise CAS Speech Support PhatNoise Media Manager Photosmart 320,370,7400,8100,8400 Series Picture Package Music Transfer Popup Blocker (Windows Live Toolbar) PS2 Python 2.2 combined Win32 extensions Python 2.2.1 QuickTime RealPlayer Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896424) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB912919) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914388) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917422) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918118) Security Update for Windows XP (KB918439) Security Update for Windows XP (KB919007) Security Update for Windows XP (KB920213) Security Update for Windows XP (KB920670) Security Update for Windows XP (KB920683) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB921398) Security Update for Windows XP (KB921503) Security Update for Windows XP (KB922616) Security Update for Windows XP (KB922819) Security Update for Windows XP (KB923191) Security Update for Windows XP (KB923414) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB923694) Security Update for Windows XP (KB923980) Security Update for Windows XP (KB924191) Security Update for Windows XP (KB924270) Security Update for Windows XP (KB924496) Security Update for Windows XP (KB924667) Security Update for Windows XP (KB925454) Security Update for Windows XP (KB925902) Security Update for Windows XP (KB926255) Security Update for Windows XP (KB926436) Security Update for Windows XP (KB927779) Security Update for Windows XP (KB927802) Security Update for Windows XP (KB928090) Security Update for Windows XP (KB928255) Security Update for Windows XP (KB928843) Security Update for Windows XP (KB929123) Security Update for Windows XP (KB930178) Security Update for Windows XP (KB931261) Security Update for Windows XP (KB931784) Security Update for Windows XP (KB932168) Security Update for Windows XP (KB933729) Security Update for Windows XP (KB935839) Security Update for Windows XP (KB935840) Security Update for Windows XP (KB936021) Security Update for Windows XP (KB938829) Security Update for Windows XP (KB941202) Security Update for Windows XP (KB941568) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB943460) Security Update for Windows XP (KB944653) Smart Menus (Windows Live Toolbar) Sonic Express Labeler Sonic RecordNow! Sonic Update Manager Sony Picture Utility Sony USB Driver SPBBC 32bit SpySubtract Symantec Real Time Storage Protection Component Symantec Technical Support Controls Symantec Technical Support Web Controls Transition Math K-1 Update for Windows XP (KB894391) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB904942) Update for Windows XP (KB908531) Update for Windows XP (KB910437) Update for Windows XP (KB911280) Update for Windows XP (KB916595) Update for Windows XP (KB920872) Update for Windows XP (KB922582) Update for Windows XP (KB927891) Update for Windows XP (KB929338) Update for Windows XP (KB930916) Update for Windows XP (KB931836) Update for Windows XP (KB933360) Update for Windows XP (KB936357) Update for Windows XP (KB938828) Update for Windows XP (KB942763) Updates from HP Virtual DJ - Atomix Productions Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Windows Live Favorites for Windows Live Toolbar Windows Live Messenger Windows Live Outlook Toolbar (Windows Live Toolbar) Windows Live Sign-in Assistant Windows Live Toolbar Windows Live Toolbar Windows Live Toolbar Extension (Windows Live Toolbar) Windows Live Toolbar Feed Detector (Windows Live Toolbar) Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player 11 Windows XP Hotfix - KB873339 Windows XP Hotfix - KB883667 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB891781
A Scotty I'm not sure here. In your insructions under remove bad hijackthis entries it say's click on the scan button then put a check beside all of the items listed below (if present) ,close all open windows and browsers then click on the fix checked button. When I do the scan I get a lot of stuff that comes up here is copy. Should I check all of these items ? Thank You,Logfile of HijackThis v1.99.1
Scan saved at 3:25:30 PM, on 9/18/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\PhatNoise Media Manager\PNAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon Online\Support Center\bin\mpbtn.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE
C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {36645342-9475-2663-166A-466739207346} - (no file)
O2 - BHO: Still Image - {3C657AAF-22D9-5A16-E17D-31457D631863} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [PNAgent] "C:\Program Files\PhatNoise Media Manager\PNAgent.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HELPAN~1\HPQ\XPXWWPP5\plugin\bin\PCHButton.exe
O4 - Startup: HP Organize.lnk = ?
O4 - Global Startup: Broadband Support Center.lnk = C:\Program Files\Verizon Online\Support Center\bin\matcli.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1170881164171
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.33.7/ttinst.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: rpcc - C:\WINDOWS\system32\rpcc.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Sorry I never added the lines for removal. :blush: They have gone anyway. Dont try fixing anything and simply proceed with the rest of the instructions, please.
All finished with combofix scan here are the results. Thank's again,ComboFix 08-09-19.09 - HP_Owner 2008-09-20 9:27:00.1 - NTFSx86
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\HP_Owner\Application Data\YSTEM3~1
C:\Documents and Settings\SMITH FAMILY\Cookies\smith_family@insightexpressai[1].txt
C:\Program Files\Common Files\scurit~1
C:\Program Files\Common Files\stem32~1
C:\WINDOWS\system32\actskn43.ocx
C:\WINDOWS\system32\kr_done1
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2008-08-20 to 2008-09-20 )))))))))))))))))))))))))))))))
.

2008-09-19 16:17 . 2008-09-19 16:17 d——– C:\WINDOWS\LastGood.Tmp
2008-09-19 16:11 . 2008-09-19 16:11 d——– C:\WINDOWS\system32\scripting
2008-09-19 16:11 . 2008-09-19 16:11 d——– C:\WINDOWS\system32\bits
2008-09-19 16:11 . 2008-09-19 16:11 d——– C:\WINDOWS\l2schemas
2008-09-19 16:08 . 2008-09-19 16:11 d——– C:\WINDOWS\ServicePackFiles
2008-09-19 15:59 . 2008-09-19 15:59 d——– C:\WINDOWS\EHome
2008-09-18 20:11 . 2008-04-13 20:12 1,737,856 ——— C:\WINDOWS\system32\mtxparhd.dll
2008-09-18 20:10 . 2008-04-13 20:11 1,888,992 ——— C:\WINDOWS\system32\ati3duag.dll
2008-09-18 19:51 . 2008-06-13 07:05 272,128 ——— C:\WINDOWS\system32\drivers\bthport.sys
2008-09-18 19:51 . 2008-06-13 07:05 272,128 —–c— C:\WINDOWS\system32\dllcache\bthport.sys
2008-09-18 19:49 . 2008-05-08 10:02 203,136 —–c— C:\WINDOWS\system32\dllcache\rmcast.sys
2008-09-18 19:47 . 2008-04-11 15:04 691,712 —–c— C:\WINDOWS\system32\dllcache\inetcomm.dll
2008-09-18 14:53 . 2008-09-18 14:58 d——– C:\fixwareout
2008-08-25 12:32 . 2008-08-25 12:32 d——– C:\Documents and Settings\Guest\Application Data\School Zone Preferences
2008-08-25 12:30 . 2008-08-25 12:30 52 –a—— C:\WINDOWS\PhatMan.ini
2008-08-25 12:28 . 2004-10-21 21:59 d——– C:\Documents and Settings\Guest\WINDOWS
2008-08-25 12:28 . 2008-08-25 12:30 d——– C:\Documents and Settings\Guest\Application Data\Symantec
2008-08-25 12:28 . 2004-10-21 22:52 d——– C:\Documents and Settings\Guest\Application Data\Sonic
2008-08-25 12:28 . 2004-10-21 22:52 d——– C:\Documents and Settings\Guest\Application Data\SampleView
2008-08-25 12:28 . 2004-10-21 21:58 d——– C:\Documents and Settings\Guest\Application Data\Apple Computer
2008-08-25 12:28 . 2008-08-25 12:28 d——– C:\Documents and Settings\Guest
2008-08-24 20:47 . 2008-08-24 20:48 d——– C:\Program Files\VirtualDJ
2008-08-24 15:46 . 2008-08-24 15:47 d——– C:\Program Files\iTunes
2008-08-24 15:42 . 2008-08-25 16:56 d——– C:\Program Files\Bonjour
2008-08-24 15:40 . 2008-08-24 15:41 d——– C:\Program Files\QuickTime
2008-08-24 15:36 . 2008-08-24 15:36 d——– C:\Program Files\Apple Software Update
2008-08-24 15:35 . 2008-08-24 15:35 d——– C:\Program Files\Common Files\Apple
2008-08-24 15:35 . 2008-08-24 15:35 d——– C:\Documents and Settings\All Users\Application Data\Apple

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-09-20 13:32 ——— d—–w C:\Program Files\Common Files\Symantec Shared
2008-09-20 13:27 ——— d—–w C:\Documents and Settings\HP_Owner\Application Data\MSN6
2008-09-20 12:43 ——— d—–w C:\Program Files\MSN Messenger
2008-09-20 12:41 3,645 —-a-w C:\WINDOWS\viassary-hp.reg
2008-09-20 00:32 ——— d—–w C:\Documents and Settings\SMITH FAMILY\Application Data\MSN6
2008-09-19 20:14 77,824 —-a-w C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\HPQ\XPXWWPP5\plugin\bin\WinVerifyTrust.dll
2008-09-16 11:09 ——— d—–w C:\Program Files\Norton 360
2008-09-13 19:22 ——— d—–w C:\Program Files\Incomplete
2008-09-13 18:47 ——— d—–w C:\Program Files\LimeWire
2008-08-31 16:09 ——— d—–w C:\Documents and Settings\All Users\Application Data\Symantec
2008-08-25 20:57 ——— d—–w C:\Program Files\AMT
2008-08-25 00:58 ——— d—–w C:\Program Files\PhatNoise Media Manager
2008-08-24 19:56 ——— d—–w C:\Documents and Settings\HP_Owner\Application Data\Apple Computer
2008-08-24 19:47 ——— d—–w C:\Program Files\iPod
2008-08-24 19:40 ——— d—–w C:\Documents and Settings\All Users\Application Data\Apple Computer
2008-08-13 19:53 ——— d—–w C:\Program Files\Java
2008-07-30 21:42 23,888 —-a-w C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-07-30 21:28 706 —-a-w C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-07-30 21:28 10,537 —-a-w C:\WINDOWS\system32\drivers\coh_mon.cat
2008-07-07 20:26 253,952 —-a-w C:\WINDOWS\system32\es.dll
2008-07-01 11:48 60,800 —-a-w C:\WINDOWS\system32\S32EVNT1.DLL
2008-06-24 22:12 295,936 ——w C:\WINDOWS\system32\wmpeffects.dll
2008-06-24 16:43 74,240 —-a-w C:\WINDOWS\system32\mscms.dll
2008-06-23 16:57 826,368 —-a-w C:\WINDOWS\system32\wininet.dll
2008-06-20 17:46 245,248 —-a-w C:\WINDOWS\system32\mswsock.dll
2007-11-12 00:12 2,420 —-a-w C:\Documents and Settings\HP_Owner\Application Data\wklnhst.dat
2005-01-30 19:14 0 –sha-w C:\WINDOWS\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\OverlayExcluded]
@="{4433A54A-1AC8-432F-90FC-85F045CF383C}"
[HKEY_CLASSES_ROOT\CLSID\{4433A54A-1AC8-432F-90FC-85F045CF383C}]
2008-02-26 04:34 576352 –a—— C:\Program Files\Common Files\Symantec Shared\Backup\buShell.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\OverlayPending]
@="{F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225}"
[HKEY_CLASSES_ROOT\CLSID\{F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225}]
2008-02-26 04:34 576352 –a—— C:\Program Files\Common Files\Symantec Shared\Backup\buShell.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\OverlayProtected]
@="{476D0EA3-80F9-48B5-B70B-05E677C9C148}"
[HKEY_CLASSES_ROOT\CLSID\{476D0EA3-80F9-48B5-B70B-05E677C9C148}]
2008-02-26 04:34 576352 –a—— C:\Program Files\Common Files\Symantec Shared\Backup\buShell.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 15360]
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.Exe" [2007-01-19 5674352]
"Acme.PCHButton"="C:\PROGRA~1\HELPAN~1\HPQ\XPXWWPP5\plugin\bin\PCHButton.exe" [2004-10-21 159744]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-08-21 118784]
"HPHUPD06"="c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe" [2004-06-07 49152]
"HPHmon06"="C:\WINDOWS\system32\hphmon06.exe" [2004-06-07 659456]
"KBD"="C:\HP\KBD\KBD.EXE" [2003-02-11 61440]
"UpdateManager"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 110592]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2004-10-21 180269]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [2004-04-14 233472]
"PS2"="C:\WINDOWS\system32\ps2.exe" [2002-10-16 81920]
"LSBWatcher"="c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe" [2004-10-15 253952]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-05-27 413696]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2004-03-04 172032]
"Microsoft Works Update Detection"="C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2003-09-13 50688]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-02-18 51048]
"osCheck"="C:\Program Files\Norton 360\osCheck.exe" [2008-02-26 988512]
"PNAgent"="C:\Program Files\PhatNoise Media Manager\PNAgent.exe" [2005-04-13 40960]
"AlcxMonitor"="ALCXMNTR.EXE" [2004-09-07 C:\WINDOWS\ALCXMNTR.EXE]
"AGRSMMSG"="AGRSMMSG.exe" [2004-06-29 C:\WINDOWS\AGRSMMSG.exe]
"SoundMan"="SOUNDMAN.EXE" [2004-07-29 C:\WINDOWS\SOUNDMAN.EXE]
"AlcWzrd"="ALCWZRD.EXE" [2004-07-29 C:\WINDOWS\ALCWZRD.EXE]

C:\Documents and Settings\HP_Owner\Start Menu\Programs\Startup\
HP Organize.lnk - C:\Program Files\Hewlett-Packard\HP Organize\bin\displayAgent.exe [2004-10-21 36864]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^SpySubtract.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\SpySubtract.lnk
backup=C:\WINDOWS\pss\SpySubtract.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^HP_Owner^Start Menu^Programs^Startup^Picture Motion Browser Media Check Tool.lnk]
path=C:\Documents and Settings\HP_Owner\Start Menu\Programs\Startup\Picture Motion Browser Media Check Tool.lnk
backup=C:\WINDOWS\pss\Picture Motion Browser Media Check Tool.lnkStartup

[HKLM\~\startupfolder\C:^Documents and Settings^HP_Owner^Start Menu^Programs^Startup^SpySubtract.lnk]
path=C:\Documents and Settings\HP_Owner\Start Menu\Programs\Startup\SpySubtract.lnk
backup=C:\WINDOWS\pss\SpySubtract.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
–a—— 2008-07-22 20:42 116040 C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
–a—— 2008-07-30 10:47 289064 C:\Program Files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"LightScribeService"=2 (0x2)
"Apple Mobile Device"=2 (0x2)
"iPod Service"=3 (0x3)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe"=
"C:\\Program Files\\interMute\\SpySubtract\\SpySub.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=

R2 LiveUpdate Notice;LiveUpdate Notice;C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2008-02-18 149352]
R3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [2008-07-30 23888]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\K]
\Shell\AutoRun\command - K:\start.exe

*Newly Created Service* - COMHOST
*Newly Created Service* - PROCEXP90
*Newly Created Service* - USNJSVC
.
Contents of the 'Scheduled Tasks' folder
.
- - - - ORPHANS REMOVED - - - -

ShellExecuteHooks-{FA010552-4A27-4cb1-A1BB-3E2D697F1639} - (no file)


.
——- Supplementary Scan ——-
.
R0 -: HKCU-Main,Default_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R0 -: HKLM-Main,Search Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 -: HKCU-Internet Settings,ProxyOverride = *.local
O8 -: &Windows Live Search - C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 -: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 -: E&xport to Microsoft Excel - C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-20 09:32:59
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-09-20 9:39:07
ComboFix-quarantined-files.txt 2008-09-20 13:39:03

Pre-Run: 155,829,813,248 bytes free
Post-Run: 156,259,569,664 bytes free

196 — E O F — 2008-09-19 20:19:56
Hello

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Post that log back here with a new Hijackthis log, please.

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