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Spyware / Malware / Virus Removal

After virus scan and removal can't connect to the internet

5 min read

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Post #1
I have a computer here that I scanned with Avira and removed quite a few viruses. After removing some I was unable to connect to the internet. I pinged www.google.com and got a reply so I know the system can see outside.

I found Antivirus 2009 which I read was also a virus. I removed that but I'm not sure if I got it all. Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:49:03 PM, on 9/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\system32\noytcyr.exe
C:\WINDOWS\system32\sotpeca.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\soxpeca.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
c:\program files\avira\antivir personaledition classic\avcenter.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avscan.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\mmchost.dll' missing
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1199748436928
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1199748494097
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: Antiwpa - C:\WINDOWS\SYSTEM32\antiwpa.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: noytcyr  Service (noytcyr) - Unknown owner - C:\WINDOWS\system32\noytcyr.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: sotpeca  Manages messages (sotpeca) - Unknown owner - C:\WINDOWS\system32\sotpeca.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: soxpeca  Service (soxpeca) - Unknown owner - C:\WINDOWS\system32\soxpeca.exe

–
End of file - 5246 bytes

Any help is appreciated! Thanks
Post #2
_________________________________
Welcome to the Forums.

The fixes we will use are specific to your problems and should only be used for this issue on this machine.

Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. So lets do this to the end!

  • Save and quit any work your doing before beginning the fix.
  • All hijackthis logs I ask for should be done in normal mode ( not safe mode)
  • These logs should be done last after you have followed my instructions in the previous post.


Please if you decide to seek help at another forum let us know. There is a shortage of helpers and tying 2 of us up is a waste of time.
If you have any questions about any advice given here please STOP and ask!



_____________________________
Using another computer and transfer this using a flash/pen drive


Download Lspfix. Extract(unzip) it to its own folder.
Disconnect from the internet, and close all browser windows. Run LSPFix.
Click the "I know what I'm doing" button. In the left hand pane, hilite all instances of
mmchost.dll (and nothing else),
move them to the "Remove" pane and by clicking the >> button. Click Finish. Reboot to complete the process.

This should/may restore your internet.
If it doessn't continue using the other machine and transfer the program I ask you to download that way.

________________________________________





OTMoveIt2 -

Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    C:\WINDOWS\system32\noytcyr.exe
    C:\WINDOWS\system32\sotpeca.exe
    C:\WINDOWS\system32\soxpeca.exe


  • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to be Moved" window (under the light blue bar) and choose Paste.

  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.







_________________________________________
  • Click Start > Run type Notepad click OK.
  • This will open an empty Notepad file.
  • Copy/Paste the contents of the box below into Notepad.
@ echo off

sc stop soxpeca
sc delete soxpeca
sc stop  sotpeca
sc delete sotpeca
sc stop  noytcyr 
sc delete noytcyr


  • Click Format and ensure Wordwrap is unchecked.
  • Save as RemServ.bat
  • Save as file type All Files or it won't work.
  • Now double click on RemServ.bat to run it.




_________________________________
Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post the contents of that log.

    If you accidently close it you may find it here.
    Start -> All Programs -> Malwarebytes' Anti-Malware -> Logs




    _________________________
    In your next reply I would like to see:
  • A new HJT log
  • The report from Malwarebytes
  • Internet back ?
Post #3
HJT Log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:12:14 PM, on 9/14/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1199748436928
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1199748494097
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

–
End of file - 3954 bytes

MWB log
Malwarebytes' Anti-Malware 1.28
Database version: 1149
Windows 5.1.2600 Service Pack 3

9/14/2008 11:11:15 AM
mbam-log-2008-09-14 (11-11-02).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 107754
Time elapsed: 1 hour(s), 28 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 19
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 15

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\AntiWPA.dll (Malware.Tool) -> No action taken.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\afisicx (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\afisicx (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\afisicx (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mabidwe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\mabidwe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\mabidwe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\roytctm (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\roytctm (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\roytctm (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\tdydowkc (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\tdydowkc (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tdydowkc (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\wsldoekd (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\wsldoekd (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wsldoekd (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\macidwe (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sobicyt (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tdxdowkc (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\antiwpa (Malware.Tool) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\AV9 (Rogue.Antivirus2009) -> No action taken.

Files Infected:
C:\System Volume Information\_restore{42109591-364B-4794-96DD-9787D7D419A2}\RP202\A0010677.cpl (Rogue.XPAntivirus) -> No action taken.
C:\System Volume Information\_restore{42109591-364B-4794-96DD-9787D7D419A2}\RP206\A0014349.exe (Trojan.Agent) -> No action taken.
C:\_OTMoveIt\MovedFiles\09142008_085540\WINDOWS\system32\noytcyr.exe (Trojan.Agent) -> No action taken.
C:\_OTMoveIt\MovedFiles\09142008_085540\WINDOWS\system32\soxpeca.exe (Trojan.Agent) -> No action taken.
E:\Acronis True Image Home 11\CORE10k.EXE (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Kimery\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 2009.lnk (Rogue.Antivirus2008) -> No action taken.
C:\WINDOWS\system32\afisicx.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\mabidwe.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\roytctm.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\tdydowkc.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\wsldoekd.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\comsa32.sys (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\atsxyzd.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\system32\AntiWPA.dll (Malware.Tool) -> No action taken.
C:\Documents and Settings\Kimery\Desktop\Antivirus 2009.lnk (Rogue.Antivirus) -> No action taken.

Internet is up and running. Things seem to be in order somewhat. Thanks a lot for the help! Let me know if I missed anything.
Post #4
Good work .. :thumbup:
_______________

Your Java is out of date and needs to be updated.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.

Then download and install Java Runtime Environment (JRE) 6 Update 7.


________________________________


Let's get one more scan to be sure.

Download and install CCleaner from here


If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.

  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Reset Temp File Removal for Regular Use.
    Click on the Options block on the left. Select the Advanced button.
    Check "Only delete files in Windows Temp folders older than 48 hours".


    Now run the program and click on Run Cleaner
    ( Do not use the Registry function to clean anything with this program. Having anything auto clean your regisrty is risky).


_________________________________

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.



_________________________
In your next reply I would like to see:
  • A new HJT log
  • The report from Kasperskys
Post #6
Thank you for your time! That was a friend's computer and I'll let them know they have a pirated version of XP. I don't currently have access to their computer so I can't post another scan log, but thanks for the work you provided so far! I really appreciate it. Three cheers for you guys!

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