Sandrock
Sorry the computer would not execute JavaRa.exe
Spyware / Malware / Virus Removal
[Resolved] Hijackthis log - NEED HELP!
8 min read
Rorschach112
Do this then
You now need to update your Java and remove your older versions.
Please follow these steps to remove older version Java components.
* Click Start > Control Panel.
* Click Add/Remove Programs.
* Check any item with Java Runtime Environment (JRE) in the name.
* Click the Remove or Change/Remove button.
Download the latest version of Java Runtime Environment (JRE), and install it to your computer from
here
You now need to update your Java and remove your older versions.
Please follow these steps to remove older version Java components.
* Click Start > Control Panel.
* Click Add/Remove Programs.
* Check any item with Java Runtime Environment (JRE) in the name.
* Click the Remove or Change/Remove button.
Download the latest version of Java Runtime Environment (JRE), and install it to your computer from
here
Sandrock
I've done updating to latest JRE.. but still unable to execute JavaRa.exe
after I double click it, nothing happens.
Rorschach112
Don't worry about that
Delete JavaRa.exe
Did all the steps go ok ? Any questions ?
Sandrock
No… the computer does not let me run the .exe file.. so I cannot install the OTCleanit program… 
Rorschach112
Try this
Download to your desktop "FixPolicies.exe", a self-extracting ZIP archive from HERE.
Double-click FixPolicies.exe.
Click the Install button on the bottom toolbar of the box that will open.
The program will create a new Folder called FixPolicies.
Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd
A black box will briefly appear and then close.
Reboot the computer so the changes can take affect.
Run DSS again, using these instructions:
Click START> Run - then copy the following bold blue text and paste it into the Run box & click OK
"%userprofile%\desktop\dss.exe" /daft
Read the disclaimer and click OK.
Click on Scan.
Place a checkmark next to the entries displayed when the scan is finished then Click on Fix.
Repeat the scan; you should get a message "All Associations OK!"
Next, click Save Log, and post this log in your next reply.
Then do those other steps
That work ?
Download to your desktop "FixPolicies.exe", a self-extracting ZIP archive from HERE.
Double-click FixPolicies.exe.
Click the Install button on the bottom toolbar of the box that will open.
The program will create a new Folder called FixPolicies.
Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd
A black box will briefly appear and then close.
Reboot the computer so the changes can take affect.
Run DSS again, using these instructions:
Click START> Run - then copy the following bold blue text and paste it into the Run box & click OK
"%userprofile%\desktop\dss.exe" /daft
Read the disclaimer and click OK.
Click on Scan.
Place a checkmark next to the entries displayed when the scan is finished then Click on Fix.
Repeat the scan; you should get a message "All Associations OK!"
Next, click Save Log, and post this log in your next reply.
Then do those other steps
That work ?
Sandrock
when i paste the command in run, it says it cannot find the dss.exe
Rorschach112
Ok something got messed up
Head to the XP forum, tell them I sent you over
Rorschach112
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
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