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Not Able To Delete Email?


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21 replies to this topic

#1 dphenry

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Posted 03 August 2008 - 04:58 PM

My OE 6.0 seems to be running fine, cept I cannot delete email messages that have stationary or a logo graphic as a part of the email message. Help?

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#2 Digerati

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Posted 04 August 2008 - 06:27 AM

You cannot delete these messages from where? The inbox? Or outbox? What operating system?
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#3 dphenry

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Posted 04 August 2008 - 01:56 PM

From the Inbox. I am running Windows XP Pro.

#4 dphenry

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Posted 04 August 2008 - 02:15 PM

If you give me an email addy I will forward you the type of email that I cannot delete from my Inbox.

#5 Digerati

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Posted 04 August 2008 - 09:39 PM

Did you try compacting the database from the Tools > Options > Maintenance menu?
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#6 dphenry

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Posted 05 August 2008 - 08:05 AM

Should I compact everything or just the inbox?

#7 Digerati

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Posted 05 August 2008 - 08:19 AM

Should I compact everything or just the inbox?

You are given an option?

I only use Outlook Express for newgroups but I don't see where you can choose inbox or anything else.

If that does not work, try running Error-Checking on the drive.
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#8 dphenry

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Posted 05 August 2008 - 08:33 AM

sorry to be dense, what is error checking?

#9 Doug

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Posted 09 August 2008 - 01:43 PM

Hi dphenry, and hello my friend Digerati.

dphenry
Run error checking

Using My Computer or Windows Explorer, Right-Click on the Drive you wish to scan and repair (most likely C:\)
Select - Properties (from the pull-down menu)
Select - Tools(tab)
In the "Error Checking" item - Click - Check Now
In the option box that appear place a checkmark/tick in front of both:
  • Automatically fix file system errors
  • Scan for and attempt to recover bad sectors

You will next see a warning alert that Check Disk is able to run because the Drive is in use or that the the procedure requires exclusive access to t he drive. You will be asked if you want to run Check Disk the next time your machine boots.
Answer: Yes
Reboot and allow Check Disk to run. (it will start automatically and will proceed to load Windows when it is finished.


If Error Correcting CHECK DISK does identify and attempt to repair bad sectors, you should run CHECK DISK more than one time, until no errors are identified.

Note:

From reviewing your other recent thread, it might be a good idea to post a new HJT in a new thread over in our Malware Removal Forum to assure that you are not dealing with a Trojan infection.

Best Regards
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#10 dphenry

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Posted 09 August 2008 - 01:52 PM

I have followed the instructions with no success. Here's my update. I can set up a new email file called NEEDS DELETED. Then, when I encounter an email that I cannot delete, I transfer it to that file. Then at the end of each day I delete that file and start new the next day. It's a pain, but it sems to work for now. Any other ideas?

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#11 Digerati

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Posted 09 August 2008 - 02:32 PM

Sorry, dp, I did not get notice of your reply :( - only of Doug's today - thanks for jumping in, Doug! :)
kIbxonF.gif Bill (AFE7Ret)
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#12 dphenry

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Posted 23 August 2008 - 10:21 AM

I have followed the instructions with no success. Here's my update. I can set up a new email file called NEEDS DELETED. Then, when I encounter an email that I cannot delete, I transfer it to that file. Then at the end of each day I delete that file and start new the next day. It's a pain, but it sems to work for now. Any other ideas?

This is my original post: http://forums.whatth...l=cannot delete

Attached are logs as requested:


Please help, the problem still exists.

Thank you,

Attached Files



#13 Tallon41

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Posted 28 August 2008 - 03:13 PM

I have followed the instructions with no success. Here's my update. I can set up a new email file called NEEDS DELETED. Then, when I encounter an email that I cannot delete, I transfer it to that file.


Do you mean you created a new FOLDER and you put the mail messages inside it and delete the folder ?


When you say you "can't delete" a mail message with the stationary or graphic signature.....Do you see an error message ?

How are you deleting it ?

Are you right-clicking on it and choosing -delete- ?


Are you using your OLE 6.0 as a POP3 mail client or an IMAP client ?

Tallon41

#14 dphenry

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Posted 28 August 2008 - 03:52 PM

Yes, I created a new FOLDER called NEEDS DELETED, when I cannot delete an email from my INBOX I move the email to that FOLDER, and then on a regular basis I delete that FOLDER. No error message, the email just stays there. I try to delete by clicking the red DELETE X or I right click and try to delete that way, unfortunately with no success. I think that I am using POP3, how do I confirm that? Than you!

#15 Doug

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Posted 28 August 2008 - 04:06 PM

Have a look here at the options suggested by this reliable source.
http://ask-leo.com/h...ok_express.html

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