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Windows Update Breaks Internet Access for Zone Alarm Users!


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22 replies to this topic

#1 terryfelter

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Posted 09 July 2008 - 06:04 AM

Mod Edit: If you use ZoneAlarm and you lost Internet connectivity after installing the latest rounds of Windows Update, see my post below (#13). Sorry Terry for taking over your thread - but thanks for bring this to our attention - Digerati
*****************************
Original post below:


I booted up this morning and auto updates downloaded 3 fixes to Win XP. Installed only 2 of the 3 as the 3rd failed. After re-booting, I am unable to access the internet. I'm on someone else's pc to try and ge this fixed.

Any suggestions to how to get it fixed?

Thanks

Edited by Digerati, 09 July 2008 - 07:35 PM.

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#2 Digerati

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Posted 09 July 2008 - 06:07 AM

I would roll back to a restore point before the updates.
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#3 terryfelter

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Posted 09 July 2008 - 06:13 AM

That sounds good, but how does one do that (I've never done that)?

#4 Digerati

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Posted 09 July 2008 - 06:21 AM

Click on Start > All Programs > Accessories > System Tools > System Restore, then follow the prompts to restore to an earlier time just before the updates.
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Heat is the bane of all electronics!

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#5 terryfelter

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Posted 09 July 2008 - 06:29 AM

OK, thanks. We'll see if that works.

#6 Digerati

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Posted 09 July 2008 - 06:34 AM

Then hold off on running the updates again - perhaps just doing one at a time.
kIbxonF.gif Bill (AFE7Ret)
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fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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#7 terryfelter

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Posted 09 July 2008 - 06:37 AM

That worked and now downloading the same updates. I hope they work better thatn the last ones did.

#8 Digerati

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Posted 09 July 2008 - 06:40 AM

Hmmm, I just read where others who are running ZoneAlarm 7.0.408 are having problems connecting to the Internet after installing the KB951748 update. So don't install that one now.
kIbxonF.gif Bill (AFE7Ret)
Freedom is NOT Free!
fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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#9 terryfelter

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Posted 09 July 2008 - 06:45 AM

I'm running Security suite 7.0.473.000, but I'll uncheck that one. Thanks for the info.

#10 Digerati

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Posted 09 July 2008 - 06:49 AM

Yeah, it may be all 7.4x versions so it would be wise to hold off.
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#11 terryfelter

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Posted 09 July 2008 - 07:04 AM

OK for your records and info: KB890830 Malicious software removal tool (failed again) KB951978 Update for Win XP KB951748 Security update for Win XP (not downloaded) Restart without any problems. I don't understand why the malicious software removal tool failed on both attempts this morning. That may have other issues with ZonePro

#12 Digerati

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Posted 09 July 2008 - 10:17 AM

I would just sit tight and wait. Either CheckPoint or Microsoft (or both) will come out with a new patch soon.

Edited by Digerati, 09 July 2008 - 10:34 AM.

kIbxonF.gif Bill (AFE7Ret)
Freedom is NOT Free!
fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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#13 Digerati

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Posted 09 July 2008 - 10:34 AM

I have renamed and stuck this topic for a bit as I suspect it will be hot soon.

It is confirmed that Microsoft's latest security update, KB951748, a DNS security update, is incompatible with Zone Alarm on many systems.

Do NOT install KB951748 at this time!

If you have installed the patches, see Check Point's ZoneAlarm Security Advisory, Workaround to Sudden Loss of Internet Access Problem.

For more information, see:

vnunet.com
ChannelRegister

Edited by Digerati, 09 July 2008 - 10:43 AM.

kIbxonF.gif Bill (AFE7Ret)
Freedom is NOT Free!
fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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#14 terryfelter

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Posted 09 July 2008 - 02:08 PM

Mod Edit: If you use ZoneAlarm and you lost Internet connectivity after installing the latest rounds of Windows Update, see my post below (#13). Sorry Terry for taking over your thread - but thanks for bring this to our attention - Digerati

Not a problem, if it helps others suffer less.

#15 Digerati

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Posted 09 July 2008 - 03:41 PM

Hey, since you started this, you are the "goto" expert on call for the next 30 days - so stick around! ;)
kIbxonF.gif Bill (AFE7Ret)
Freedom is NOT Free!
fl3leAE.gif Windows and Devices for IT, 2007 - 2018

Heat is the bane of all electronics!

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