This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Resolved] spyware doctor no longer detects infections

11 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

I'm afraid my computer might have become infected, though it may be ok. I just thought I'd better run this by someone who knows something about these logs before I tell hi-jack this to "fix everything".

As far as I know every day for months, maybe years my anti-spyware program "Spyware Doctor" pops up a window saying that my scan is complete and infections have been found. My guess is that the lowest number has been 35 and it may have gone above 100 or more on any given day. When I open the program for it to remove the infections it lists 3 categories of infections. The vast majority are always low level but a few times there has been one listed as a "high level" threat. I think that means it could be a trojan or something along those lines.

I think it does an "intelligent scan" where it looks in the most likely places. I've occasionally done a full scan afterwards and occasionally it will find another infection or two or three, but I believe they've always been of the low threat level variety.

I believe it was a few days ago that the scan showed zero infections for the first time. I was suspicious of that and did a full scan but it too showed zero infections. The next day the same thing happened. and the next …

That had never happened before, and now it's been 3 or 4 days or so in a row and has certainly raised my suspicions that something might be wrong.

I think that happened the 1st time a day or two before I downloaded Firefox's newest version 3.0 browser, but I'm not absolutely sure of it. I suppose there's a possibility that Firefox's security enhancements have suddenly eliminated picking up the spyware, but I'd certainly like an informed opinion to verify that. Firefox is my main browser, but I do have to use IE on occasion.

In any event I downloaded Hijack This and let it do its scan. I've done that on another computer years ago and just had it automatically fix everything. That may not have been so smart, however, now that I've read the directions. ;) In any event I'm hoping someone might take a quick look at my log and let me know if I should be doing any deleting/fixing etc. Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 1:56:53 PM, on 6/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Gizmo5\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Comodo\VEngine\VEngine.exe
C:\BITWARE\NT\bwprnmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe
C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe
C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Citrix\GoToAssist\482\G2AProcessFactory.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Comodo\VEngine\VEngine.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Clipomatic\Clipomatic.exe
C:\BITWARE\NT\bwprnmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\usbxrec\usbXprj.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\ProcessExplorer\procexp.exe
C:\Program Files\Audacity\audacity.exe
C:\Program Files\Proxomitron Naoko-4\Proxomitron.exe
C:\Program Files\Chaos32\Chaos32.exe
C:\DOCUME~1\Jeff\LOCALS~1\Temp\Temporary Directory 1 for 4-12-08_hijackthis.zip\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.mypublisher.com/client_help/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Comodo VerificationEngine Browser Helper NEW - {A968A4B4-C492-4834-B651-17602C3885C8} - C:\Program Files\Comodo\VEngine\VEngineIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - C:\PROGRA~1\eSnips\SnipBar.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [VEngine] C:\Program Files\Comodo\VEngine\VEngine.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [Clipomatic] C:\Program Files\Clipomatic\Clipomatic.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: BitWare Print Monitor.lnk = C:\BITWARE\NT\bwprnmon.exe
O4 - Global Startup: USB Recorder.lnk = ?
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: Snip to my eSnips account - C:\Program Files\eSnips\res\SnipIt.htm
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O15 - Trusted Zone: www.accessmylibrary.com
O15 - Trusted Zone: *.Allstate.com
O15 - Trusted Zone: www.catholic-forum.com
O15 - Trusted Zone: www.deerbrook.com
O15 - Trusted Zone: *.deerbrook.com
O15 - Trusted Zone: *.Encompassinsurance.com
O15 - Trusted Zone: www.esnips.com
O15 - Trusted Zone: *.foragentsonly.com
O15 - Trusted Zone: www.goldenrulehealth.com
O15 - Trusted Zone: *.GotoAssist.com
O15 - Trusted Zone: www1.gotomeeting.com
O15 - Trusted Zone: *.integritydrive.com
O15 - Trusted Zone: http://www.kfru.com
O15 - Trusted Zone: kaiweb.kingswayamerica.com
O15 - Trusted Zone: lms5.learnshare.com
O15 - Trusted Zone: webclust1.liquidcompass.cc
O15 - Trusted Zone: *.phoenixautoins.com
O15 - Trusted Zone: *.safeco.com
O15 - Trusted Zone: *.safecoagent.com
O15 - Trusted Zone: *.safeconow.com
O15 - Trusted Zone: *.safecoplaza.com
O15 - Trusted Zone: *.shutterfly.com
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - https://eagent.farmersinsurance.com/PLA/eAg…ctiveX/smsx.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\482\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Gizmo5\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\482\g2aservice.exe" Start=service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: sugarApache - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe" -k runservice (file missing)
O23 - Service: sugarMysql - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe

=====================

This is getting curiouser and curiouser.

Now, it just popped up a scan as back to normal. (see screenshot image of scan) 67 infections, some of which were an browser hijack/affiliated with browser hijackers.

Online screenshot of the latest Spyware Doctor scan results:

http://www.imagepile.net/index.php?page=vi…ware.report.jpg

It makes me wonder why it had come up blank for several days with no infections and now all of a sudden it's back to normal. Well sort of. That is a typical number of infections per day, but the elevated risk ones are not very common.

My kids visit mini-clip, (which as affiliated with the browser hijacker program) but I don't and haven't let them use my computer. They have an older one they can use. I don't think any of them snuck on here, but I guess it's theoretically possible.

One possibility might be that I had used Firefox in "safe mode" today. I use their No-script extension which would not have been functional in the safe mode which does not start any extensions. But I've had No-script for a long time. Maybe some new update to it stopped all of the infections I had normally been getting?

Also, my wife got on this computer today and logged in as herself. I think she usually uses Internet Explorer and maybe that let the infections start again? This would assume that Firefox 3.0 had fixed whatever problems allowed the prior infections.

Or maybe someone had been able to watch what I was doing and noticed I posted this on here and then they decided to re-enable Spyware Doctor again?

This is all just kind of weird to me. Not sure what's going on. Sorry for all the confusion.

=============

As a side note, I neglected to mention that my computer has tended to really bog down and lock up at times, especially when using Firefox and particularly when using Google within Firefox. I was hoping the Firefox 3 upgrade would fix all of that. But it was not exclusive to Firefox. It also happened with Internet Explorer.

BTW, I have 1 Gig of Ram.

I often use Process Explorer (dubbed Taskmanager on Steroids) to try and keep tabs on what's going on with memory. When it locks up I can usually still toggle over to Process Explorer and see that it is Firefox (or occasionally IE) that was locking it up. It would often resolve itself if I waited long enough, but sometimes I'd have to use Process Explorer to minimize the Firefox windows (it would do so when I couldn't minimize them normally). It might still take awhile but usually the windows would minimize and I'd be back in business for awhile. But it was likely to lock up again, sometimes fairly quickly.

Today it has been running fairly smoothly for some reason with no lockups. It's almost like someone was messing with it, saw I was trying to rid it of infections and then let loose of it.

=================
6-23-08 - The last couple of days it's gone back to Zero infections detected from Spyware Doctor. That's still *very* unusual, as in it had never happened prior to the last week or so. Then it got the "normal" double digit infections one day, and now back to zero. I'm not sure if the day it jumped back to "normal" might have been someone else getting on my computer. Another possibility is that I had used Firefox in "safe mode" that day which would have disable the "No-Script" Firefox extension. That extension gets pretty frequent updates and maybe one of the updates suddenly made Firefox immune to the normal tracking cookies etc.?
[external image: Posted Image]

Sorry about the delay in responding :(

Important: Do this before any fix.

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.



Also please describe how your computer behaves at the moment.

[external image: Posted Image]

Sorry about the delay in responding :(

Important: Do this before any fix.

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.


Also please describe how your computer behaves at the moment.


Thank you very much for the reply!

I created the new directory, moved the Hi-jack.this program there and ran it again.

My computer seems to run fine most of the time. It does lock up, however, usually a few times a day, but it is pretty much always a result of Firefox using up all of the available memory according to "Process Explorer", dubbed by some as Taskmanager on Steroids". The lockups seem to be highly correlated with using Google, though not exclusively so. I don't use Internet Explorer much, but it tends to do the same thing. It usually eventually comes back to life after about 5 or 10 minutes, but sometimes I have to just kill it via Process Explorer after about 20 minutes or even longer.

Firefox 3.0 was supposed to fix a lot of memory leaks and I hoped that would take care of the issue, but that was not the case. Somewhere around the time I upgraded Firefox to 3.0 my "Spyware Doctor" quit finding any spyware on the computer. As far as I know, it found some 35 to85 "infections" per day up until that point. They were usually listed as low level threats, but occasionally it would say that there was a high level threat, like a trojan or trojan like threat. I always had Spyware Doctor fix the problems immediately.

The first time it popped up and said there were no infections I was a bit amazed. That had never happened before and had never even been close. I think 35 or so was probably the lowest it had ever detected. Then it happened again the next day. and the next. and the next. Something obviously had happened. That is one thing that has me concerned. Maybe it was the Firefox 3.0 upgrade, though, which was supposed to have some security fixes. I also run their "No-Script" extension which only allows scripts when I specifically mark a site as OK to run scripts. That program has frequent updates, and perhaps it had some update that suddenly caught all of those threats that had been making it through before that. I'm a little afraid, though, that some virus or trojan made it through and disabled or is somehow bypassing my anti-virus &/or ant-spyware.

Spyware Doctor did detect one low level threat again a couple of days ago, however, and some time before that found a high level threat again, I believe. It is still an amazingly drastic, sudden drop off in the number of detections, however.

Here are the results of the Hijack This scan from just before I posted this:

Logfile of HijackThis v1.99.1
Scan saved at 2:03:16 PM, on 7/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Comodo\VEngine\VEngine.exe
C:\Program Files\Clipomatic\Clipomatic.exe
C:\BITWARE\NT\bwprnmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\usbxrec\usbXprj.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ProcessExplorer\procexp.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Proxomitron Naoko-4\Proxomitron.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Hi-jack.this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.mypublisher.com/client_help/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Comodo VerificationEngine Browser Helper NEW - {A968A4B4-C492-4834-B651-17602C3885C8} - C:\Program Files\Comodo\VEngine\VEngineIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - C:\PROGRA~1\eSnips\SnipBar.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [VEngine] C:\Program Files\Comodo\VEngine\VEngine.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [Clipomatic] C:\Program Files\Clipomatic\Clipomatic.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: BitWare Print Monitor.lnk = C:\BITWARE\NT\bwprnmon.exe
O4 - Global Startup: USB Recorder.lnk = ?
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: Snip to my eSnips account - C:\Program Files\eSnips\res\SnipIt.htm
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O15 - Trusted Zone: www.accessmylibrary.com
O15 - Trusted Zone: *.Allstate.com
O15 - Trusted Zone: www.catholic-forum.com
O15 - Trusted Zone: www.deerbrook.com
O15 - Trusted Zone: *.deerbrook.com
O15 - Trusted Zone: *.Encompassinsurance.com
O15 - Trusted Zone: www.esnips.com
O15 - Trusted Zone: *.foragentsonly.com
O15 - Trusted Zone: www.goldenrulehealth.com
O15 - Trusted Zone: *.GotoAssist.com
O15 - Trusted Zone: www1.gotomeeting.com
O15 - Trusted Zone: *.integritydrive.com
O15 - Trusted Zone: http://www.kfru.com
O15 - Trusted Zone: kaiweb.kingswayamerica.com
O15 - Trusted Zone: lms5.learnshare.com
O15 - Trusted Zone: webclust1.liquidcompass.cc
O15 - Trusted Zone: *.phoenixautoins.com
O15 - Trusted Zone: *.safeco.com
O15 - Trusted Zone: *.safecoagent.com
O15 - Trusted Zone: *.safeconow.com
O15 - Trusted Zone: *.safecoplaza.com
O15 - Trusted Zone: *.shutterfly.com
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - https://eagent.farmersinsurance.com/PLA/eAg…ctiveX/smsx.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\482\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Gizmo5\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\482\g2aservice.exe" Start=service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: sugarApache - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe" -k runservice (file missing)
O23 - Service: sugarMysql - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe
Stay with this topic until I give you the all clean post.

I'm not seeing anything bad, but lets see what we find.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

Stay with this topic until I give you the all clean post.

I'm not seeing anything bad, but lets see what we find.


Great. I *hope* nothing has been messed with.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


OK. The first two were already set that way. I got a warning about unhiding the protected operating system files being dangerous. I guess we'll hide them again when we're done?

Please do not delete anything unless instructed to.


OK

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.


I got a warning from Windows here that the publisher couldn't be verified. I assume that warning can be ignored? I hope so, because I'm continuing on…

(Screenshot of the Windows warning)

Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)


I didn't see any prompt where I could answer "No". It just started cleaning.

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.


OK,

It looks like Malwarebytes' Anti-Malware program wants me to close all other programs, so I'll run it & update this when it is done.

Thanks again for helping me.
Here is the Malaware log. It said there were two infections, but they were listed as heuristic:

Malwarebytes' Anti-Malware 1.19
Database version: 915
Windows 5.1.2600 Service Pack 2

6:03:41 PM 7/2/2008
mbam-log-7-2-2008 (18-03-41).txt

Scan type: Quick Scan
Objects scanned: 51836
Time elapsed: 4 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\temp\explorer.folders.jpg (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

—————————————————————

Here is the updated Hi-jack This log file:

Logfile of HijackThis v1.99.1
Scan saved at 6:22:36 PM, on 7/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Comodo\VEngine\VEngine.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Clipomatic\Clipomatic.exe
C:\Program Files\Gizmo5\mDNSResponder.exe
C:\BITWARE\NT\bwprnmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\system32\svchost.exe
C:\usbxrec\usbXprj.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe
C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe
C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe
C:\Program Files\ProcessExplorer\procexp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Proxomitron Naoko-4\Proxomitron.exe
C:\Program Files\Hi-jack.this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.mypublisher.com/client_help/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Comodo VerificationEngine Browser Helper NEW - {A968A4B4-C492-4834-B651-17602C3885C8} - C:\Program Files\Comodo\VEngine\VEngineIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - C:\PROGRA~1\eSnips\SnipBar.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [VEngine] C:\Program Files\Comodo\VEngine\VEngine.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [Clipomatic] C:\Program Files\Clipomatic\Clipomatic.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: BitWare Print Monitor.lnk = C:\BITWARE\NT\bwprnmon.exe
O4 - Global Startup: USB Recorder.lnk = ?
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: Snip to my eSnips account - C:\Program Files\eSnips\res\SnipIt.htm
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O15 - Trusted Zone: www.accessmylibrary.com
O15 - Trusted Zone: *.Allstate.com
O15 - Trusted Zone: www.catholic-forum.com
O15 - Trusted Zone: www.deerbrook.com
O15 - Trusted Zone: *.deerbrook.com
O15 - Trusted Zone: *.Encompassinsurance.com
O15 - Trusted Zone: www.esnips.com
O15 - Trusted Zone: *.foragentsonly.com
O15 - Trusted Zone: www.goldenrulehealth.com
O15 - Trusted Zone: *.GotoAssist.com
O15 - Trusted Zone: www1.gotomeeting.com
O15 - Trusted Zone: *.integritydrive.com
O15 - Trusted Zone: http://www.kfru.com
O15 - Trusted Zone: kaiweb.kingswayamerica.com
O15 - Trusted Zone: lms5.learnshare.com
O15 - Trusted Zone: webclust1.liquidcompass.cc
O15 - Trusted Zone: *.phoenixautoins.com
O15 - Trusted Zone: *.safeco.com
O15 - Trusted Zone: *.safecoagent.com
O15 - Trusted Zone: *.safeconow.com
O15 - Trusted Zone: *.safecoplaza.com
O15 - Trusted Zone: *.shutterfly.com
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - https://eagent.farmersinsurance.com/PLA/eAg…ctiveX/smsx.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\482\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Gizmo5\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\482\g2aservice.exe" Start=service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: sugarApache - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe" -k runservice (file missing)
O23 - Service: sugarMysql - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe
Guess we'll dig deeper then

Download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, please delete it from your desktop and download this new version . It is important that it is saved directly to your desktop**
——————————————————————–
  • Close any open browsers and make sure you are disconnected from the net. Unplug the cable if need be before running combofix.
  • WARNING: IF you have not already done so Combofix will disconnect your machine from the Internet when it starts
  • Please do not re-connect your machine back to the Internet until Combofix has completely finished.
——————————————————————–

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

Give it atleast 20-30 minutes to finish

Should I just try to close the windows and shut down Spyware Doctor first?

Sure. Either way Spyware Doctor needs to be shutdown
OK, thanks. Hopefully I'll get it to run while I take my son up to a Boy Scout meeting. I'll try to post the results later. Thanks again for all your help.
Here's the ComboFix log, I'll run Hijack This and post the results next:


ComboFix 08-07-01.5 - Jeff 2008-07-02 19:03:09.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.656 [GMT -5:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Jeff\g2mdlhlpx.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_NPF


((((((((((((((((((((((((( Files Created from 2008-06-03 to 2008-07-03 )))))))))))))))))))))))))))))))
.

2008-07-02 17:55 . 2008-07-02 17:55 d——– C:\Program Files\Malwarebytes' Anti-Malware
2008-07-02 17:55 . 2008-07-02 17:55 d——– C:\Documents and Settings\Jeff\Application Data\Malwarebytes
2008-07-02 17:55 . 2008-07-02 17:55 d——– C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-07-02 17:55 . 2008-06-28 14:16 34,296 –a—— C:\WINDOWS\system32\drivers\mbamcatchme.sys
2008-07-02 17:55 . 2008-06-28 14:16 17,144 –a—— C:\WINDOWS\system32\drivers\mbam.sys
2008-07-02 14:01 . 2008-07-02 18:18 d——– C:\Program Files\Hi-jack.this
2008-07-02 13:24 . 2008-07-02 14:45 d——– C:\Program Files\e-Sword
2008-07-02 13:22 . 2008-07-02 13:22 d——– C:\WINDOWS\Downloaded Installations
2008-06-17 21:19 . 2008-06-17 21:19 d——– C:\Documents and Settings\Jeff\dwhelper
2008-06-15 12:04 . 2008-06-15 12:09 d——– C:\Documents and Settings\Jeff\Application Data\Canon
2008-06-10 19:44 . 2008-06-13 08:10 272,128 —–c— C:\WINDOWS\system32\dllcache\bthport.sys
2008-06-08 17:15 . 2008-06-11 21:29 d——– C:\Program Files\TroopMasterME

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-07-03 00:10 ——— d—a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-07-03 00:08 ——— d—–w C:\Program Files\PC Tools AntiVirus
2008-07-02 23:13 ——— d—–w C:\Documents and Settings\Jeff\Application Data\OpenOffice.org2
2008-07-02 22:52 ——— d-s—w C:\Program Files\Chaos32
2008-07-02 22:01 ——— d—–w C:\Documents and Settings\Jeff\Application Data\MailWasher
2008-07-02 21:30 ——— d—–w C:\Program Files\Mozilla Thunderbird
2008-07-02 14:27 ——— d—–w C:\Documents and Settings\All Users\Application Data\Google Updater
2008-06-30 13:59 ——— d—–w C:\Program Files\Spyware Doctor
2008-06-28 07:05 ——— d—–w C:\Documents and Settings\Jeff\Application Data\Audacity
2008-06-21 03:42 ——— d—–w C:\Program Files\uTIPu
2008-06-13 13:10 272,128 —-a-w C:\WINDOWS\system32\drivers\bthport.sys
2008-05-24 02:41 ——— d—–w C:\Program Files\iTunes
2008-05-24 02:41 ——— d—–w C:\Program Files\iPod
2008-05-24 02:38 ——— d—–w C:\Program Files\QuickTime
2008-05-24 02:35 ——— d—–w C:\Program Files\Apple Software Update
2008-05-13 15:57 ——— d—–w C:\Documents and Settings\All Users\Application Data\Comodo
2008-05-12 04:17 ——— d—–w C:\Program Files\Comodo
2008-05-08 12:14 203,008 —-a-w C:\WINDOWS\system32\drivers\rmcast.sys
2008-05-07 04:55 1,288,192 —-a-w C:\WINDOWS\system32\quartz.dll
2008-04-21 06:56 666,624 —-a-w C:\WINDOWS\system32\wininet.dll
2007-12-07 23:07 61,480 —-a-w C:\Documents and Settings\Jeff\GoToAssistDownloadHelper.exe
2003-07-28 11:16 36,864 —-a-w C:\WINDOWS\inf\i386\Vizmicro.dll
2003-07-28 11:16 172,032 —-a-w C:\WINDOWS\inf\i386\viceo.dll
2003-07-28 11:01 36,207 —-a-w C:\WINDOWS\inf\i386\9320FW.bin
2003-07-28 11:01 274,432 —-a-w C:\WINDOWS\inf\i386\9320LLD.dll
2003-07-28 11:01 155,648 —-a-w C:\WINDOWS\inf\i386\rtscan.dll
2001-08-03 23:29 13,824 —-a-w C:\WINDOWS\inf\i386\Usbscan.sys
2006-05-03 10:06 163,328 –sh–r C:\WINDOWS\system32\flvDX.dll
2007-02-21 11:47 31,232 –sh–r C:\WINDOWS\system32\msfDX.dll
2007-12-17 13:43 27,648 –sh–w C:\WINDOWS\system32\Smab0.dll
2008-02-04 19:26 151,040 –sh–w C:\WINDOWS\system32\VistaUltm.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PCTAVApp"="C:\Program Files\PC Tools AntiVirus\PCTAV.exe" [2008-03-05 09:37 1238928]
"Clipomatic"="C:\Program Files\Clipomatic\Clipomatic.exe" [1999-05-15 10:48 65536]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-04-05 14:22 94208]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-04-05 14:19 77824]
"Persistence"="C:\WINDOWS\system32\igfxpers.exe" [2005-04-05 14:23 114688]
"SoundMAXPnP"="C:\Program Files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 14:42 1404928]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [2008-02-22 04:25 144784]
"PaperPort PTD"="C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe" [2004-03-12 21:09 57393]
"IndexSearch"="C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe" [2004-03-12 21:17 40960]
"OneTouch Monitor"="C:\Program Files\Visioneer OneTouch\OneTouchMon.exe" [2004-01-20 11:30 110592]
"RemoteControl"="C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" [2003-10-31 20:42 32768]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 23:16 39792]
"PCTAVApp"="C:\Program Files\PC Tools AntiVirus\PCTAV.exe" [2008-03-05 09:37 1238928]
"VEngine"="C:\Program Files\Comodo\VEngine\VEngine.exe" [2008-05-13 10:57 335616]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2008-03-28 23:37 413696]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-03-30 10:36 267048]
"BluetoothAuthenticationAgent"="bthprops.cpl" [2004-08-04 07:00 110592 C:\WINDOWS\system32\bthprops.cpl]

C:\Documents and Settings\Jeff\Start Menu\Programs\Startup\
OpenOffice.org 2.4.lnk - C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe [2008-01-21 15:41:28 393216]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Gamma Loader.lnk - C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2007-09-30 20:45:13 113664]
BitWare Print Monitor.lnk - C:\BITWARE\NT\bwprnmon.exe [2007-09-20 11:17:28 54272]
USB Recorder.lnk - C:\WINDOWS\Installer\{9CFFA442-CCA3-4734-9A64-7DE901AACAF4}\_5ABB1C2D4BD0_494D_86A8_D2C4628FA7CB.exe [2007-10-02 09:42:40 28672]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2007-12-07 18:08 10792 C:\Program Files\Citrix\GoToAssist\482\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.I420"= i420vfw.dll
"MSACM.MSNAUDIO"= msnaudio.acm
"vidc.yv12"= yv12vfw.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Google Updater.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Google Updater.lnk
backup=C:\WINDOWS\pss\Google Updater.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Desktop Search]
–a—— 2007-10-27 18:02 29744 C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
–a—— 2008-03-30 10:36 267048 C:\Program Files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
——— 2004-10-13 19:21 1694208 C:\Program Files\Messenger\msmsgs.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\ITC\\MOCMP32\\MOCMP32.EXE"=
"C:\\Program Files\\Opera\\Opera.exe"=
"F:\\Games\\Alien Arena 2008\\crx.exe"=
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"C:\\Program Files\\sugarcrm-5.0.0b\\mysql\\bin\\mysqld.exe"=
"C:\\Program Files\\sugarcrm-5.0.0b\\apache2\\bin\\Apache.exe"=
"C:\\ITC\\ILCMP32\\ILCMP32.exe"=
"C:\\Program Files\\Gizmo5\\Gizmo5.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

R2 EZUSB;Cypress General Purpose USB Driver (ezusb.sys);C:\WINDOWS\system32\Drivers\ezusb.sys [2005-08-26 17:35]
R2 sugarApache;sugarApache;"C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe" -k runservice []
R2 sugarMysql;sugarMysql;C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe [2008-02-15 17:19]
R3 dfmirage;dfmirage;C:\WINDOWS\system32\DRIVERS\dfmirage.sys [2008-02-28 11:43]
S2 vloger;%vloger.SvcDesc%;C:\WINDOWS\system32\Drivers\vloger.sys [2005-08-26 17:36]
S3 GoogleDesktopManager-093007-112848;Google Desktop Manager 5.5.709.30344;"C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-10-27 18:02]
S3 GoToAssist;GoToAssist;"C:\Program Files\Citrix\GoToAssist\482\g2aservice.exe" Start=service []

.
Contents of the 'Scheduled Tasks' folder
"2008-06-28 00:58:12 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-ClientGW - (no file)
Notify-WgaLogon - (no file)


**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-07-02 19:08:52
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …


**************************************************************************
.
———————— Other Running Processes ————————
.
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Gizmo5\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ntvdm.exe
C:\usbxrec\usbXprj.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.bin
C:\Program Files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2008-07-02 19:34:29 - machine was rebooted
ComboFix-quarantined-files.txt 2008-07-03 00:33:22

Pre-Run: 55,097,524,224 bytes free
Post-Run: 55,220,224,000 bytes free

163 — E O F — 2008-06-20 08:01:04
Hijack.This quickly popped up an error code.

Here's the relevant portion of the screenshot:

www.imagepile.net/index.php?page=view&id=440e22214&name=Hijack.this%20copy.png

I thought the Malware program had not liked a HijackThis entry but I think it ran after that. HijackThis no longer shows when hitting the Start -> Programs sequence and I'm pretty sure it used to. I don't know if it disappeared when I uninstalled it and then reinstalled it again in its own folder in the C: drive. or if one of the two subsequent scans did something to it.

BTW. there are 4 entries in that HijackThis scan box. As you can see from the image, all of them start with a checkbox & then R1. Below that, hidden by the error message is all blank.
The Hijack.This logfile (It continued scanning after I eventually hit the OK button.):

Logfile of HijackThis v1.99.1
Scan saved at 10:25:39 PM, on 7/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Gizmo5\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe
C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Comodo\VEngine\VEngine.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Clipomatic\Clipomatic.exe
C:\BITWARE\NT\bwprnmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\usbxrec\usbXprj.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\ProcessExplorer\procexp.exe
C:\Program Files\Proxomitron Naoko-4\Proxomitron.exe
C:\Program Files\Hi-jack.this\HijackThis.exe
C:\Program Files\MailWasher\MailWasher.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.mypublisher.com/client_help/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Comodo VerificationEngine Browser Helper NEW - {A968A4B4-C492-4834-B651-17602C3885C8} - C:\Program Files\Comodo\VEngine\VEngineIE.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - C:\PROGRA~1\eSnips\SnipBar.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [VEngine] C:\Program Files\Comodo\VEngine\VEngine.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [Clipomatic] C:\Program Files\Clipomatic\Clipomatic.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: BitWare Print Monitor.lnk = C:\BITWARE\NT\bwprnmon.exe
O4 - Global Startup: USB Recorder.lnk = ?
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: Snip to my eSnips account - C:\Program Files\eSnips\res\SnipIt.htm
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Jeff\Application Data\Mozilla\Firefox\Profiles\default.lff\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O15 - Trusted Zone: www.accessmylibrary.com
O15 - Trusted Zone: *.Allstate.com
O15 - Trusted Zone: www.catholic-forum.com
O15 - Trusted Zone: www.deerbrook.com
O15 - Trusted Zone: *.deerbrook.com
O15 - Trusted Zone: *.Encompassinsurance.com
O15 - Trusted Zone: www.esnips.com
O15 - Trusted Zone: *.foragentsonly.com
O15 - Trusted Zone: www.goldenrulehealth.com
O15 - Trusted Zone: *.GotoAssist.com
O15 - Trusted Zone: www1.gotomeeting.com
O15 - Trusted Zone: *.integritydrive.com
O15 - Trusted Zone: http://www.kfru.com
O15 - Trusted Zone: kaiweb.kingswayamerica.com
O15 - Trusted Zone: lms5.learnshare.com
O15 - Trusted Zone: webclust1.liquidcompass.cc
O15 - Trusted Zone: *.phoenixautoins.com
O15 - Trusted Zone: *.safeco.com
O15 - Trusted Zone: *.safecoagent.com
O15 - Trusted Zone: *.safeconow.com
O15 - Trusted Zone: *.safecoplaza.com
O15 - Trusted Zone: *.shutterfly.com
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Advanced) - https://eagent.farmersinsurance.com/PLA/eAg…ctiveX/smsx.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\482\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Gizmo5\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\482\g2aservice.exe" Start=service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: sugarApache - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\apache2\bin\Apache.exe" -k runservice (file missing)
O23 - Service: sugarMysql - Unknown owner - C:\PROGRA~1\SUGARC~1.0B\mysql\bin\mysqld.exe

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI