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Spyware / Malware / Virus Removal

[Resolved] Blue screen and bugs on screen

6 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi
Desktop screen on my PC changed to blue suddenly with bugs crawling on the screen. After searching through the forums, ran SuperAntiSpyware, Malwarebytes AntiMalware and ComboFix. It looked like it solved the issue, but scans by a2 keep findings Trojans and PC has slowed down. I would like to make sure that all malware and virus has been removed. Please help.

ComboFix log is as below.

ComboFix 08-06-16.5 - Administrator 2008-06-18 1:33:41.4 - NTFSx86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.274 [GMT -4:00]
Running from: C:\Software\AV\ComboFix.exe
.

((((((((((((((((((((((((( Files Created from 2008-05-18 to 2008-06-18 )))))))))))))))))))))))))))))))
.

2008-06-18 00:08 . 2008-06-18 00:08 d——– C:\Documents and Settings\Mohana\Application Data\HPAppData
2008-06-17 23:43 . 2008-06-17 23:43 d——– C:\Documents and Settings\Mohana\Application Data\Bitdefender
2008-06-17 23:42 . 2003-10-11 01:19 d——– C:\Documents and Settings\Mohana\WINDOWS
2008-06-17 23:42 . 2003-10-14 01:21 d——– C:\Documents and Settings\Mohana\Application Data\Symantec
2008-06-17 23:42 . 2003-10-11 00:57 d——– C:\Documents and Settings\Mohana\Application Data\Sonic
2008-06-17 23:42 . 2003-10-11 01:47 d——– C:\Documents and Settings\Mohana\Application Data\SampleView
2008-06-17 23:42 . 2003-10-14 01:24 d——– C:\Documents and Settings\Mohana\Application Data\interMute
2008-06-17 23:42 . 2008-06-18 01:21 d——– C:\Documents and Settings\Mohana
2008-06-17 15:42 . 2008-06-17 15:42 d——– C:\Documents and Settings\Owner\Application Data\Malwarebytes
2008-06-13 16:46 . 2008-03-28 09:17 212,728 –a—— C:\WINDOWS\CMDLIC.DLL
2008-06-13 16:46 . 2008-03-28 09:16 205,560 –a—— C:\WINDOWS\UNBOC.EXE
2008-06-13 16:46 . 2004-08-04 03:56 22,528 –a—— C:\WINDOWS\system32\wsock32.dlb
2008-06-13 16:45 . 2008-06-13 16:45 d——– C:\Program Files\Comodo
2008-06-13 16:45 . 2008-06-13 17:07 d——– C:\Documents and Settings\All Users\Application Data\BOC426
2008-06-13 16:45 . 2008-06-18 00:07 10,096 –a—— C:\WINDOWS\BOC426.INI
2008-06-13 15:22 . 2008-06-13 15:22 d——– C:\Program Files\Alwil Software
2008-06-13 15:19 . 2008-06-13 15:19 d——– C:\Documents and Settings\All Users\Application Data\Avg8
2008-06-11 13:33 . 2008-06-11 13:33 d——– C:\Documents and Settings\Owner\Application Data\Bitdefender
2008-06-11 12:46 . 2008-06-18 01:21 81,984 –a—— C:\WINDOWS\system32\bdod.bin
2008-06-11 12:42 . 2008-06-11 12:42 d——– C:\Program Files\Softwin
2008-06-11 12:42 . 2008-06-11 12:42 d——– C:\Documents and Settings\All Users\Application Data\BitDefender
2008-06-11 12:41 . 2008-06-11 12:42 d——– C:\Program Files\Common Files\Softwin
2008-06-11 12:16 . 2008-06-11 12:16 d——– C:\WINDOWS\ERUNT
2008-06-11 12:16 . 2008-06-11 12:34 d——– C:\SDFix
2008-06-11 03:04 . 2008-06-18 00:41 d-a—— C:\Documents and Settings\All Users\Application Data\TEMP
2008-06-11 03:03 . 2008-06-11 03:06 d——– C:\Program Files\SpywareBlaster
2008-06-11 03:01 . 2008-06-11 03:02 1,374 –a—— C:\WINDOWS\imsins.BAK
2008-06-11 02:35 . 2008-04-14 07:01 272,128 —–c— C:\WINDOWS\system32\dllcache\bthport.sys
2008-06-11 02:31 . 2008-06-17 23:41 9,809,952 –ahs—- C:\WINDOWS\system32\drivers\fidbox.dat
2008-06-11 02:31 . 2008-06-17 23:41 116,036 –ahs—- C:\WINDOWS\system32\drivers\fidbox.idx
2008-06-11 00:36 . 2008-06-17 17:21 d——– C:\Program Files\a-squared Free
2008-06-11 00:23 . 2008-06-11 00:23 d——– C:\Documents and Settings\Administrator\Application Data\TextPad
2008-06-11 00:12 . 2008-06-11 00:12 250 –a—— C:\WINDOWS\gmer.ini
2008-06-10 15:47 . 2008-06-17 23:27 d——– C:\KaspAvp
2008-06-10 15:03 . 2008-06-10 22:24 d——– C:\Program Files\Malwarebytes' Anti-Malware
2008-06-10 15:03 . 2008-06-10 15:03 d——– C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-06-10 15:03 . 2008-06-10 15:03 d——– C:\Documents and Settings\Administrator\Application Data\Malwarebytes
2008-06-10 15:03 . 2008-06-10 19:02 34,296 –a—— C:\WINDOWS\system32\drivers\mbamcatchme.sys
2008-06-10 15:03 . 2008-06-10 19:02 15,864 –a—— C:\WINDOWS\system32\drivers\mbam.sys
2008-06-10 14:56 . 2008-06-10 14:56 3,310 –a—— C:\WINDOWS\system32\tmp.reg
2008-06-09 23:17 . 2008-06-09 23:17 d——– C:\Documents and Settings\Administrator\Application Data\SUPERAntiSpyware.com
2008-06-09 22:38 . 2008-06-09 22:38 d——– C:\Program Files\SUPERAntiSpyware
2008-06-09 22:38 . 2008-06-09 22:38 d——– C:\Documents and Settings\Owner\Application Data\SUPERAntiSpyware.com
2008-06-09 22:38 . 2008-06-09 22:38 d——– C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-06-09 22:28 . 2008-06-09 22:12 6,467,096 –a—— C:\SUPERAntiSpyware.exe
2008-06-09 22:12 . 2008-06-09 22:12 d——– C:\Program Files\Common Files\Wise Installation Wizard
2008-06-09 22:06 . 2008-06-09 22:06 d——– C:\Program Files\CCleaner
2008-06-08 14:00 . 2003-10-11 01:19 d——– C:\Documents and Settings\Administrator\WINDOWS
2008-06-08 14:00 . 2003-10-14 01:21 d——– C:\Documents and Settings\Administrator\Application Data\Symantec
2008-06-08 14:00 . 2003-10-11 00:57 d——– C:\Documents and Settings\Administrator\Application Data\Sonic
2008-06-08 14:00 . 2003-10-11 01:47 d——– C:\Documents and Settings\Administrator\Application Data\SampleView
2008-06-08 14:00 . 2003-10-14 01:24 d——– C:\Documents and Settings\Administrator\Application Data\interMute
2008-06-08 14:00 . 2008-06-13 15:19 d——– C:\Documents and Settings\Administrator
2008-06-04 17:30 . 2008-06-08 12:56 d——– C:\Program Files\DNA
2008-05-30 16:38 . 2008-05-30 16:38 d——– C:\temp
2008-05-27 17:37 . 2008-05-27 17:37 d——– C:\Documents and Settings\Owner\Application Data\HP
2008-05-27 17:24 . 2008-05-27 17:24 d——– C:\Documents and Settings\All Users\Application Data\WEBREG
2008-05-27 17:22 . 2007-03-30 11:29 267,864 -ra—— C:\WINDOWS\system32\hpzids01.dll
2008-05-27 17:22 . 2007-03-28 14:01 118,272 –a—— C:\WINDOWS\system32\hpz3l5ha.dll
2008-05-27 17:22 . 2007-03-08 00:20 49,920 -ra—— C:\WINDOWS\system32\drivers\HPZid412.sys
2008-05-27 17:22 . 2007-03-08 00:20 21,568 -ra—— C:\WINDOWS\system32\drivers\HPZius12.sys
2008-05-27 17:22 . 2007-03-08 00:20 16,496 -ra—— C:\WINDOWS\system32\drivers\HPZipr12.sys
2008-05-27 17:21 . 2007-03-17 02:39 958,464 -ra—— C:\WINDOWS\system32\hpotiop4.dll
2008-05-27 17:21 . 2007-03-17 02:39 675,840 -ra—— C:\WINDOWS\system32\hpowiax4.dll
2008-05-27 17:21 . 2007-03-08 00:20 364,544 -ra—— C:\WINDOWS\system32\hppldcoi.dll
2008-05-27 17:21 . 2007-03-08 00:20 309,760 -ra—— C:\WINDOWS\system32\difxapi.dll
2008-05-27 17:21 . 2007-03-17 02:39 303,104 -ra—— C:\WINDOWS\system32\hpovst11.dll
2008-05-27 17:20 . 2008-05-27 17:20 d——– C:\Documents and Settings\All Users\Application Data\HPSSUPPLY
2008-05-27 17:19 . 2008-06-17 17:16 d——– C:\Documents and Settings\Owner\Application Data\HPAppData
2008-05-27 17:16 . 2008-05-27 17:16 d——– C:\Documents and Settings\All Users\Application Data\HP Product Assistant
2008-05-27 17:16 . 2008-05-27 17:17 d——– C:\Documents and Settings\All Users\Application Data\HP
2008-05-27 17:10 . 2008-05-27 17:24 139,759 –a—— C:\WINDOWS\hpoins15.dat
2008-05-27 17:10 . 2007-09-20 16:05 1,039 ——— C:\WINDOWS\hpomdl15.dat
2008-05-27 17:04 . 2003-05-29 01:34 266,240 –a—— C:\WINDOWS\system32\hpdj3600
2008-05-27 17:04 . 2004-04-07 20:04 121,809 –a—— C:\WINDOWS\hpdj3600.hi1
2008-05-27 17:04 . 2004-04-07 20:04 7,325 –a—— C:\WINDOWS\hpdj3600.bu1
2008-05-24 15:02 . 2008-05-24 15:02 d——– C:\Program Files\AVG
2008-05-24 15:02 . 2008-05-27 17:28 d——– C:\Documents and Settings\Owner\Application Data\AVGTOOLBAR

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-06-16 16:49 ——— d—–w C:\Documents and Settings\Owner\Application Data\Skype
2008-06-11 16:38 ——— d—–w C:\Documents and Settings\Owner\Application Data\interMute
2008-06-11 02:23 ——— d–h–w C:\Program Files\InstallShield Installation Information
2008-06-11 02:23 ——— d—–w C:\Program Files\Java
2008-05-27 21:22 ——— d—–w C:\Documents and Settings\All Users\Application Data\Hewlett-Packard
2008-05-27 21:20 ——— d—–w C:\Program Files\HP
2008-05-27 21:16 ——— d—–w C:\Program Files\Common Files\HP
2008-05-27 21:05 ——— d—–w C:\Program Files\Hewlett-Packard
2008-05-20 18:42 ——— d—–w C:\Program Files\DivX
2008-05-10 20:50 ——— d—–w C:\Documents and Settings\Owner\Application Data\MSNInstaller
2008-05-10 19:12 ——— d—–w C:\Program Files\Common Files\Adobe
2008-05-10 19:11 ——— d—–w C:\Documents and Settings\Owner\Application Data\AdobeUM
2008-05-08 12:28 202,752 —-a-w C:\WINDOWS\system32\drivers\rmcast.sys
2008-05-07 05:18 1,287,680 —-a-w C:\WINDOWS\system32\quartz.dll
2008-04-23 04:16 826,368 —-a-w C:\WINDOWS\system32\wininet.dll
2008-03-27 08:12 151,583 —-a-w C:\WINDOWS\system32\msjint40.dll
2008-03-19 09:47 1,845,248 —-a-w C:\WINDOWS\system32\win32k.sys
2004-08-12 03:22 52,968 —-a-w C:\Documents and Settings\Owner\Application Data\GDIPFONTCACHEV1.DAT
2004-04-10 17:17 0 –sha-w C:\WINDOWS\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((( snapshot_2008-06-17_22.25.09.73 )))))))))))))))))))))))))))))))))))))))))
.
- 2008-06-18 02:18:45 2,048 –s-a-w C:\WINDOWS\bootstat.dat
+ 2008-06-18 05:22:31 2,048 –s-a-w C:\WINDOWS\bootstat.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RecordNow!"="" []
"NVIEW"="nview.dll" [2003-08-19 05:56 852038 C:\WINDOWS\system32\nview.dll]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 03:56 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 19:04 52736]
"HotKeysCmds"="C:\WINDOWS\System32\hkcmd.exe" [2003-04-07 10:07 114688]
"CamMonitor"="c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe" [2002-10-07 10:23 90112]
"HPHUPD05"="c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe" [ ]
"HPHmon05"="C:\WINDOWS\System32\hphmon05.exe" [2003-05-23 05:55 483328]
"UpdateManager"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 11:01 110592]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [2002-09-14 00:42 212992]
"VTTimer"="VTTimer.exe" [2004-10-22 12:53 53248 C:\WINDOWS\system32\VTTimer.exe]
"LTMSG"="LTMSG.exe" [2003-07-14 20:52 40960 C:\WINDOWS\ltmsg.exe]
"Sunkist2k"="C:\Program Files\Multimedia Card Reader\shwicon2k.exe" [2003-08-14 20:11 139264]
"LVCOMS"="C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE" [2001-09-24 09:39 98304]
"AlcxMonitor"="ALCXMNTR.EXE" [2004-09-07 14:47 57344 C:\WINDOWS\ALCXMNTR.EXE]
"Motive SmartBridge"="C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe" [2005-10-07 22:06 385024]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2008-03-20 18:00 185896]
"KBD"="C:\HP\KBD\KBD.EXE" [2005-02-02 16:44 61440]
"lphc7quj0erdg"="C:\WINDOWS\system32\lphc7quj0erdg.exe" [ ]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [2008-02-22 04:25 144784]
"BDMCon"="C:\Program Files\Softwin\BitDefender10\bdmcon.exe" [2007-04-02 16:48 290816]
"BDAgent"="C:\Program Files\Softwin\BitDefender10\bdagent.exe" [2007-03-26 15:49 69632]
"avast!"="C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" [2008-05-15 19:19 79224]
"BOC-426"="C:\PROGRA~1\Comodo\CBOClean\BOC426.exe" [2008-04-10 11:08 351480]

C:\Documents and Settings\Owner\Start Menu\Programs\Startup\
WkCalRem.LNK - C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe [2002-06-20 14:21:32 24651]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 03:38:16 29696]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2007-03-11 21:26:24 210520]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 01:01:04 83360]
Verizon Online Support Center.lnk - C:\Program Files\Verizon Online\bin\matcli.exe [2005-09-17 13:18:26 204800]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2008-05-13 10:13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 2007-04-19 13:41 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BitTorrent]
C:\Program Files\BitTorrent\bittorrent.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BitTorrent DNA]
C:\Program Files\BitTorrent_DNA\dna.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MoneyAgent]
C:\Program Files\Microsoft Money\System\mnyexpr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
–a—— 2001-07-09 12:50 155648 C:\WINDOWS\system32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Yahoo! Pager]
–a—— 2007-03-27 15:22 4670968 C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"hpqcxs08"=3 (0x3)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\WINDOWS\\system32\\dpvsetup.exe"=
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"C:\\Program Files\\Skype\\Phone\\Skype.exe"=

S1 aswSP;avast! Self Protection;C:\WINDOWS\system32\drivers\aswSP.sys [2008-05-15 19:20]
S2 aswFsBlk;aswFsBlk;C:\WINDOWS\system32\DRIVERS\aswFsBlk.sys [2008-05-15 19:16]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\J]
\Shell\AutoRun\command - J:\wd_windows_tools\setup.exe

.
**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-06-18 01:36:37
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-06-18 1:37:32
ComboFix-quarantined-files.txt 2008-06-18 05:37:28
ComboFix2.txt 2008-06-18 02:25:21
ComboFix3.txt 2008-06-10 19:42:56
ComboFix4.txt 2008-06-10 04:29:42

Pre-Run: 137,497,853,952 bytes free
Post-Run: 137,503,211,520 bytes free

199 — E O F — 2008-06-11 07:05:27
Post #2
Hello lastknightmd

Welcome to the Whatthetech Malware Removal Forum

Why would you run a powerful tool like Combofix without knowing anything about it, you ran it incorrectly, lucky it did not bork your system.



Download Trendmicros Hijackthis to your desktop.
Double click it to install
Follow the prompts and by default it will install in C:\Program Files\Trendmicro\Hijackthis\Highjackthis.exe

  • Open HJT Scan and Save a Log File, it will open in Notepad
  • Go to Format and make sure Wordwrap is Unchecked
  • Go to Edit> Select All…..Edit > Copy and Paste the new log into this thread by using the Post Reply and not start a New Thread.
DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
Post #3
Ken

Thanks for your reply.
HijackThis log is posted as below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:12:54 PM, on 6/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wtopnews.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [lphc7quj0erdg] C:\WINDOWS\system32\lphc7quj0erdg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [BOC-426] C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.vikatan.com/tdserver.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} (AxRUploadControl Object) - http://www.imagestation.com/common/classes….cab?v=1,0,0,38
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

–
End of file - 9224 bytes
Post #4
Hello,

You have TWO ANTI VIRUS PROGRAMS installed, BitDefender and Avast, ,this is not recommended as more than one is overkill , will slow your system down and can cause issues at times, your call but you need to uninstall one of them via the Add Remove Programs in the Control Panel.


Open HijackThis > Do a System Scan Only, close your browser and all open windows including this one, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

O4 - HKLM\..\Run: [lphc7quj0erdg] C:\WINDOWS\system32\lphc7quj0erdg.exe




Please download OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\system32\lphc7quj0erdg.exe

  • Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
  • Click the red Moveit! button.
  • Copy everything on the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it on your next reply.
  • Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.<– Don't forget this
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply along with a Hijackthis log.


Post the OTMoveIt log, the Malwarebytes log and a New HJT log please, they most likely will not fit all in one reply so take as many replies as you need by using the Add Reply.
Post #5
Ken

Thanks for your prompt reply.
Regarding the anti-virus, Avast is realtime while BitDefender is only on-demand.
Isn't it true that its not a good idea to have 2 anti-virus running real-time which would cause conflicts?
In this case, I only have one running real-time. Thoughts?


Following your instructions, HijackThis log is as below:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:14:52 PM, on 6/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Tall Emu\Online Armor\oasrv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
C:\Program Files\Tall Emu\Online Armor\oaui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wtopnews.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [BOC-426] C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
O4 - HKLM\..\Run: [OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.vikatan.com/tdserver.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} (AxRUploadControl Object) - http://www.imagestation.com/common/classes….cab?v=1,0,0,38
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Online Armor (SvcOnlineArmor) - Tall Emu - C:\Program Files\Tall Emu\Online Armor\oasrv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

–
End of file - 9569 bytes
Post #6
Ken Results of OTMoveIt are as below: File/Folder C:\WINDOWS\system32\lphc7quj0erdg.exe not found. OTMoveIt2 by OldTimer - Version 1.0.4.2 log created on 06222008_231910 I will post the MBAM log tomorrow.
Post #7 last edited
Good Morning, What your saying about the two AVs is true but if you look at the 023 entries on your HJT log, there both running in the back ground as a service even when your not scanning with either one. Removing one is just a suggestion for better performance, having more than one will really not accomplish anything so its totally up to you if you want to keep them both. You also have two firewalls installed and thats not recommended either, you have the Comodo firewall and also Online Amour, this is your call also. You can have one software and one hardware ( from say your router) firewall but not two software. Both of these firewalls are also running at the same time as you can see in your HJT log under the 023 entries. Both AVs and Firewalls are starting when windows starts per your 04 entries on your log. I am just pointing this out to you, no need for discussion as this forum is for removing malware only. Keep in mind that you posted about a blue screen, I am not saying two AVs and two Firewalls are causing this but they very well could be. I will wait for the malwarbytes log before we see if there is anymore to do, post a new HJT log AFTER you run Malwarebytes Ken :)
Post #8
MBAM log is as below: Malwarebytes' Anti-Malware 1.18 Database version: 887 3:58:50 PM 6/24/2008 mbam-log-6-24-2008 (15-58-50).txt Scan type: Full Scan (C:\|D:\|J:\|) Objects scanned: 152133 Time elapsed: 45 minute(s), 29 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #9
Ken

I have shutdown the BitDefender scan services.
Also, I have only one firewall - Online Armor. Comodo applies to the BOClean product.
HijackThis log is as below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:01:50 PM, on 6/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Tall Emu\Online Armor\oasrv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\a-squared Free\a2service.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
C:\Program Files\Tall Emu\Online Armor\oaui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\TEXTPA~1\TextPad.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wtopnews.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll (file missing)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [BOC-426] C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
O4 - HKLM\..\Run: [OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.vikatan.com/tdserver.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E9A7F56F-C40F-4928-8C6F-7A72F2A25222} (AxRUploadControl Object) - http://www.imagestation.com/common/classes….cab?v=1,0,0,38
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Online Armor (SvcOnlineArmor) - Tall Emu - C:\Program Files\Tall Emu\Online Armor\oasrv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

–
End of file - 9554 bytes
Post #10
Hello,

Your log looks fine Malwarewise, but this is what I am trying to point out to you about the Firewalls and Antivirus programs.

Don't remove these with HJT, I am just pointing these out.

Two Anti Virus Programs downloaded and installed or installed from a disk
C:\Program Files\Alwil Software\Avast4
C:\Program Files\Softwin\BitDefender10

Two Firewalls downloaded and installed or installed from a disk
C:\Program Files\Tall Emu\Online Armor
C:\Program Files\Comodo\CBOClean


When windows starts there all starting up
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [BOC-426] C:\PROGRA~1\Comodo\CBOClean\BOC426.exe
O4 - HKLM\..\Run: [OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe"

Even though your not running the program with scans there still running in the background
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: Online Armor (SvcOnlineArmor) - Tall Emu - C:\Program Files\Tall Emu\Online Armor\oasrv.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe


So the ball is in your court, how are things running now??
Post #11
I think, things are okay now. Truely appreciate your assistance. I will run a scan with a2 and provide feedback. On a separate note, if uninstalling BitDefender, what online Antivirus scan would youu recommend for a second line of defence?
Post #12
You would still have this and its more than adequite. I can't seem to get through to you that you only need one, its not only my recommedation but its also all the AV Software vendors along with Microsoft

C:\Program Files\Alwil Software\Avast4



  • How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.
  • Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
  • WhattheTech
  • TonyKlein CastleCops
  • Grinler BleepingComputer
  • GeeksTo Go
  • Dslreports


Glad we could help

Safe Surfn
Ken
Post #13
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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