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Spyware / Malware / Virus Removal

[Resolved] computer touble

5 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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My computer has been acting strangely in the last couple of days. It is taking forever to open programs and to save files. When I try to minimize a window, it freezes for a time and then eventually comes back to life. It is taking longer and longer to move between programs. I would really appreciate any suggestions.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:58:19 PM, on 6/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\SiteAdvisor\6261\SAService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Adobe\Photoshop 7.0\Photoshop.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Adobe\PM65\PM65.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netflix.com/MemberHome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O6 "USB003" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series#2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P32 "EPSON Stylus Photo R200 Series#2" /O5 "LPT3:" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 2)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 2)" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB003" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P39 "EPSON Stylus Photo R220 Series (Copy 1)" /O6 "USB004" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SiteAdvisor] "C:\Program Files\SiteAdvisor\6261\SiteAdv.exe"
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R200 Series #2 on LAPTOP] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P48 "Auto EPSON Stylus Photo R200 Series #2 on LAPTOP" /O17 "\\LAPTOP\Printer7" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R220 Series on LAPTOP] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P45 "Auto EPSON Stylus Photo R220 Series on LAPTOP" /O17 "\\LAPTOP\Printer5" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R200 Series (Copy 4) on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P53 "Auto EPSON Stylus Photo R200 Series (Copy 4) on PATTY" /O18 "\\PATTY\PattyEpson" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R200 Series (Copy 4)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P47 "\\PATTY\EPSON Stylus Photo R200 Series (Copy 4)" /O6 "USB005" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R340 Series 1] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P40 "\\PATTY\EPSON Stylus Photo R340 Series 1" /O40 "\\PATTY\EPSON Stylus Photo R340 Series 1" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R340 Series 2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P40 "\\PATTY\EPSON Stylus Photo R340 Series 2" /O6 "USB002" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [EPSON Stylus Photo R340 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P30 "EPSON Stylus Photo R340 Series" /O6 "USB001" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series 2 on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series 2 on PATTY" /O17 "\\PATTY\EPSONSty2" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series 1 on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series 1 on PATTY" /O17 "\\PATTY\EPSONSty1" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Startup: HotSync Manager.LNK = C:\Program Files\palmOne\Hotsync.exe
O4 - Startup: palmOne Registration.lnk = C:\Program Files\palmOne\register.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\ColorVision\Utility\ColorVisionStartup.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\palmOne\Hotsync.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Netscape Update Service (NCUpdateSvc) - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe

–
End of file - 13588 bytes


Thanks,
Dinah
Hi chocohoic,

Please download F-Secure Blacklight to your Desktop (right-click the link, select Save Target As…, select your Desktop and press Save)
  • Double click fsbl.exe to run it, choose I accept the agreement then press Scan
  • It will create the fsbl-xxxxxxx.log on your desktop containing a list of all items found.
  • Do not choose to rename any because legitimate items can also be present.
  • Exit Blacklight and post the contents of the log in your next reply.

Download Deckard's System Scanner (DSS) to your Desktop (right-click the link, select Save Target As…, select your Desktop and press Save)
  • Close all applications and windows.
  • Double-click on dss.exe to run it, and follow the prompts.
  • When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your reply

Once complete, please post the Blacklight report and both DSS logs, you won't need to produce a new HijackThis log as DSS produces one for you.
Thank You! and here are the logs:

06/16/08 10:04:35 [Info]: BlackLight Engine 1.0.70 initialized
06/16/08 10:04:35 [Info]: OS: 5.1 build 2600 (Service Pack 2)
06/16/08 10:04:35 [Note]: 7019 4
06/16/08 10:04:35 [Note]: 7005 0
06/16/08 10:04:41 [Note]: 7006 0
06/16/08 10:04:41 [Note]: 7011 1708
06/16/08 10:04:41 [Note]: 7035 0
06/16/08 10:04:41 [Note]: 7026 0
06/16/08 10:04:42 [Note]: 7026 0
06/16/08 10:04:49 [Note]: FSRAW library version 1.7.1024
06/16/08 10:23:18 [Note]: 7007 0



main.txt:


Deckard's System Scanner v20071014.68
Run by [removed] on 2008-06-16 10:26:58
Computer is in Normal Mode.
——————————————————————————–

– System Restore ————————————————————–

Successfully created a Deckard's System Scanner Restore Point.


– Last 5 Restore Point(s) –
42: 2008-06-16 17:27:08 UTC - RP743 - Deckard's System Scanner Restore Point
41: 2008-06-13 20:26:45 UTC - RP742 - Software Distribution Service 3.0
40: 2008-06-13 10:00:20 UTC - RP741 - Software Distribution Service 3.0
39: 2008-06-10 19:38:41 UTC - RP740 - Installed Microsoft Office XP Media Content
38: 2008-06-09 18:07:04 UTC - RP739 - Installed Ad-Aware


– First Restore Point –
1: 2008-03-12 10:00:19 UTC - RP702 - Software Distribution Service 3.0


Backed up registry hives.
Performed disk cleanup.



– HijackThis (run as Dinah Hulet.exe) —————————————-

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:29:30 AM, on 6/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\SiteAdvisor\6261\SAService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\EPSON\EPSON SMART PANEL for Scanner\ESPMAIN.EXE
C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
C:\Documents and Settings\Dinah Hulet\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Dinah Hulet.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://television.aol.com/video
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O6 "USB003" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series#2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P32 "EPSON Stylus Photo R200 Series#2" /O5 "LPT3:" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 2)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 2)" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB003" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P39 "EPSON Stylus Photo R220 Series (Copy 1)" /O6 "USB004" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R200 Series #2 on LAPTOP] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P48 "Auto EPSON Stylus Photo R200 Series #2 on LAPTOP" /O17 "\\LAPTOP\Printer7" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R220 Series on LAPTOP] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P45 "Auto EPSON Stylus Photo R220 Series on LAPTOP" /O17 "\\LAPTOP\Printer5" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R200 Series (Copy 4) on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P53 "Auto EPSON Stylus Photo R200 Series (Copy 4) on PATTY" /O18 "\\PATTY\PattyEpson" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R200 Series (Copy 4)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P47 "\\PATTY\EPSON Stylus Photo R200 Series (Copy 4)" /O6 "USB005" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R340 Series 1] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P40 "\\PATTY\EPSON Stylus Photo R340 Series 1" /O40 "\\PATTY\EPSON Stylus Photo R340 Series 1" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R340 Series 2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P40 "\\PATTY\EPSON Stylus Photo R340 Series 2" /O6 "USB002" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [EPSON Stylus Photo R340 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P30 "EPSON Stylus Photo R340 Series" /O6 "USB001" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series 2 on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series 2 on PATTY" /O17 "\\PATTY\EPSONSty2" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series 1 on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series 1 on PATTY" /O17 "\\PATTY\EPSONSty1" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\ColorVision\Utility\ColorVisionStartup.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Netscape Update Service (NCUpdateSvc) - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe

–
End of file - 11711 bytes

– File Associations ———————————————————–

.js - JSFile - DefaultIcon - C:\Program Files\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe,2
.js - JSFile - shell\open\command - "C:\Program Files\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe" "%1"


– Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ———————

R3 DSproct - c:\program files\dellsupport\gtaction\triggers\dsproct.sys
Hi chocohoic,

Please open Start->Control Panel->Add/Remove Programs, and remove the following:

Java 2 Runtime Environment, SE v1.4.2_03
JavaT 6 Update 3
JavaT 6 Update 5

These are out of date and now a security risk, you can get the latest update (Java Runtime Environment (JRE) 6 Update 6) from here

You have Viewpoint Media Player installed on your system. This program is not malware but it is foistware in that it is usually installed without the user's knowledge or approval, and for this reason I recommend you remove it. If you actually use this program, I recommend you try using safe and free alternatives such as VLC Media Player.
Viewpoint Media Player can be removed via Add/Remove Programs

Please click this link to open Kaspersky Online Scanner:
http://www.kaspersky.com/kos/eng/partner/d…kavwebscan.html

Press on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Click on the Save Report As… button.
  • Change the file type to Text file (*.txt), type a filename such as kaspersky and save it to your Desktop
  • Post the contents of the report in your next response.

Once complete, please post the Kaspersky report and a new HijackThis log.
Also, describe how your computer is running now.
The computer is running a lot better, it froze up once today just as I was starting to follow your instructions but other wise has been great. Thank you!

——————————————————————————–
KASPERSKY ONLINE SCANNER 7 REPORT
Tuesday, June 17, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Tuesday, June 17, 2008 15:23:40
Records in database: 876716
——————————————————————————–

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\

Scan statistics:
Files scanned: 133746
Threat name: 9
Infected objects: 11
Suspicious objects: 2
Duration of the scan: 02:36:30


File name / Threat name / Threats count
C:\Deckard\System Scanner\backup\DOCUME~1\DINAHH~1\LOCALS~1\Temp\gzh7kn5t.exe Infected: Trojan-Downloader.Win32.FraudLoad.bhu 1
C:\Deckard\System Scanner\backup\DOCUME~1\DINAHH~1\LOCALS~1\Temp\x8tpiflu.exe Infected: Trojan-Downloader.Win32.FraudLoad.bhu 1
C:\Documents and Settings\Dinah Hulet\Application Data\Sun\Java\Deployment\cache\6.0\23\1c3a7917-3eb4339c Infected: Trojan-Downloader.Java.OpenStream.w 1
C:\Documents and Settings\Dinah Hulet\Application Data\Sun\Java\Deployment\cache\6.0\51\4278fa73-7b45b963 Infected: Trojan-Downloader.Java.Agent.f 1
C:\Documents and Settings\Dinah Hulet\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\javainstaller.jar-2f2e21ea-7006e8de.zip Infected: Trojan-Downloader.Java.OpenStream.w 1
C:\Documents and Settings\Dinah Hulet\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmsecman.jar-69ee0dc2-4f5b6593.zip Infected: Trojan-Downloader.Java.Agent.f 1
C:\Documents and Settings\Dinah Hulet\Application Data\Thunderbird\Profiles\36ge7du3.default\Mail\pop.dinahhulet-7.com\Inbox.sbd\Purchases Infected: Trojan-PSW.Win32.Papras.ad 1
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Paylap.bg 1
C:\Mail\pop.dinahhulet-1.com\Inbox Suspicious: Trojan-Spy.HTML.Fraud.gen 2
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Bankfraud.bk 1
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Wamufraud.x 1
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Bankfraud.cr 1

The selected area was scanned.




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:48:40 PM, on 6/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\SiteAdvisor\6261\SAService.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\palmOne\QuickInstall.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://television.aol.com/video
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 1)" /O6 "USB003" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series#2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P32 "EPSON Stylus Photo R200 Series#2" /O5 "LPT3:" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series (Copy 2)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P39 "EPSON Stylus Photo R200 Series (Copy 2)" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB003" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P39 "EPSON Stylus Photo R220 Series (Copy 1)" /O6 "USB004" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R200 Series #2 on LAPTOP] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P48 "Auto EPSON Stylus Photo R200 Series #2 on LAPTOP" /O17 "\\LAPTOP\Printer7" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R220 Series on LAPTOP] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P45 "Auto EPSON Stylus Photo R220 Series on LAPTOP" /O17 "\\LAPTOP\Printer5" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R200 Series (Copy 4) on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P53 "Auto EPSON Stylus Photo R200 Series (Copy 4) on PATTY" /O18 "\\PATTY\PattyEpson" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R200 Series (Copy 4)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P47 "\\PATTY\EPSON Stylus Photo R200 Series (Copy 4)" /O6 "USB005" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R340 Series 1] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P40 "\\PATTY\EPSON Stylus Photo R340 Series 1" /O40 "\\PATTY\EPSON Stylus Photo R340 Series 1" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [\\PATTY\EPSON Stylus Photo R340 Series 2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P40 "\\PATTY\EPSON Stylus Photo R340 Series 2" /O6 "USB002" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [EPSON Stylus Photo R340 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P30 "EPSON Stylus Photo R340 Series" /O6 "USB001" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series 2 on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series 2 on PATTY" /O17 "\\PATTY\EPSONSty2" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series 1 on PATTY] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series 1 on PATTY" /O17 "\\PATTY\EPSONSty1" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\ColorVision\Utility\ColorVisionStartup.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Netscape Update Service (NCUpdateSvc) - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe

–
End of file - 11649 bytes
Hi chocohoic,

Download ATF Cleaner by Atribune to your Desktop
Check the box marked Select All, then un-check Cookies (unless you want to clean these as well)
Click the Empty Selected button.
Note: If you would like to keep your saved passwords, please click No at the prompt
Press Exit to close the program

You have several infected emails in the inboxes of your email programs, one of which is Thunderbird, this is the relevant information from the Kaspersky report:

C:\Documents and Settings\Dinah Hulet\Application Data\Thunderbird\Profiles\36ge7du3.default\Mail\pop.dinahhulet-7.com\Inbox.sbd\Purchases Infected: Trojan-PSW.Win32.Papras.ad 1
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Paylap.bg 1
C:\Mail\pop.dinahhulet-1.com\Inbox Suspicious: Trojan-Spy.HTML.Fraud.gen 2
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Bankfraud.bk 1
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Wamufraud.x 1
C:\Mail\pop.dinahhulet-1.com\Inbox Infected: Trojan-Spy.HTML.Bankfraud.cr 1

I recommend you clean your inboxes and do not open any mails that have not been received from personal contacts.
The Thunderbird email appears to have a password-stealing trojan attached, I can't tell whether it's been active or not, but I recommend you consider this advice I give to anyone infected with this type of malware:

It appears that your computer has been infected by a password-stealing trojan. If you use this computer for sensitive purposes, such as internet banking then you should immediately use a known clean machine to change all your passwords. Also consider notifying your bank(s) etc that your login credentials may have been compromised.


You should now delete dss.exe, ATF-Cleaner.exe and fsbl.exe from your Desktop, also delete this folder:

C:\Deckard


Create a new, clean System Restore point which you can use in case of future system problems:
Press Start->All Programs->Accessories->System Tools->System Restore
Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close

Now remove old, infected System Restore points:
Next click Start->Run and type cleanmgr in the box and press OK
Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
Select the More Options tab, under System Restore press Clean up… and say Yes to the prompt
Press OK and Yes to confirm

————————————————————————

If the above went well, your machine looks to be clean of malware, so if you are still experiencing problems I think the best way to resolve it is to ask for help from the Tech Team in the Microsoft Windows forum here at What the Tech - the experts there specialize in this type of problem so you will be in good hands.

Here are some tips to help you keep your computer clean:

You have a good antivirus package installed, however I recommend you install specialist antispyware software with real-time capabilities - this means it protects you from system changes and spyware while you are working, not just removing malware after it has been installed. There are a range of paid-for and free packages available, a free one I can recommend is Windows Defender, available here:
http://www.microsoft.com/athome/security/s…re/default.mspx

I recommend you install a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
Also: subscribe to the mailing list to get update notifications.

Please take care when downloading programs. One of the easiest ways to be infected is to download freeware/shareware programs which come laden with malware - this includes allowing websites to install browser plug-ins or ActiveX controls. Before downloading, it is crucial to check whether the source is reputable. The SiteAdvisor software installed on your machine can help you with this.

Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.

Find out more about how to prevent infection in the future
http://forum.malwareremoval.com/viewtopic.php?p=33687

Please post back to let me know that you have read this, and if there are any further issues.
Thank you so much for all your help. I followed all of your instructions and my computer is working ever so much better now . . . you are a genius! Dinah
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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