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[Resolved] Netcom.3 directed me here


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21 replies to this topic

#1 macblack

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Posted 07 April 2008 - 06:51 PM

Netcom.3 sent me here to get fixes and post logs. Here they are.


Logfile of HijackThis v1.99.1
Scan saved at 7:45:08 PM, on 4/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Netcom3 Cleaner\SpyClean.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Elizabeth\Local Settings\Temporary Internet Files\Content.IE5\LTRAV3N8\HiJackThis_v2[1].exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.n...cookieattempt=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: www.pogo.com
O16 - DPF: ppctlcab - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1006.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://playgames.com...ronGameHost.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter: text/html - {C9BD8D17-C5B3-461F-972A-0BDA668145CE} - (no file)
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe" Start=service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NetCom3 Service (Netcom3) - Unknown owner - C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - Unknown owner - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe" /service /P ddoctorv2 (file missing)

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#2 macblack

macblack

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Posted 08 April 2008 - 07:31 PM

Any body? Anybody?

#3 silver

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Posted 12 April 2008 - 09:10 PM

Hi macblack,

Netcom.3 sent me here to get fixes and post logs.

Please tell me what you mean by this. Have you been communicating with Netcom3 Software?
The Netcom3 program installed on your computer is considered to be a rogue product. Typically, rogue programs do not provide any security benefits, and use false positives to goad users into purchasing a full version of the program. See here for more information:

Netcom3 Cleaner claims to be a spyware scanner for the Windows platform. It is known to report clean systems as unhealthy and requires the user to register before providing removal.


Download Deckard's System Scanner (DSS) to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)
  • Close all applications and windows.
  • Double-click on dss.exe to run it, and follow the prompts.
  • When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your reply

Once complete, please post both DSS logs, you won't need to produce a new HijackThis log as DSS produces one for you.
Also, please confirm what symptoms you are experiencing.
ASAP & UNITE Member

#4 macblack

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Posted 13 April 2008 - 11:59 AM

:thumbup: Thanks for the help silver. This all started when I noticed my internet connection(Comast) had slowed while watching Netflix movies online, (it would stop and have to reload) which was not that big of a deal. Also my virtual memory kept running low.Then I read an artical in the star tribune about PC cleaners and while reserching various products came accross Netcom.3 which claimed to be the best. So I registered the product and ran a scan or vice versa. 3 Errors in the log could not be removed and they said that I had a newer version of adware/spyware that they would need some more detailed logs to understand what the problem was, had me run Hijack this and I ended up here.
Here are the logs from DSS you asked for. I'm a novice, so thank you for the clear instructions. :notworthy:

Deckard's System Scanner v20071014.68
Run by Elizabeth on 2008-04-13 11:48:14
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
75: 2008-04-13 16:48:28 UTC - RP114 - Deckard's System Scanner Restore Point
74: 2008-04-12 20:55:31 UTC - RP113 - Shockwave Player
73: 2008-04-12 02:46:38 UTC - RP112 - System Checkpoint
72: 2008-04-10 01:45:59 UTC - RP111 - Software Distribution Service 3.0
71: 2008-04-10 01:17:05 UTC - RP110 - Installed VeohTV BETA


-- First Restore Point --
1: 2008-02-04 16:06:42 UTC - RP40 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Elizabeth.exe) -------------------------------------------

Unable to find log (file not found); running clone.
-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-04-13 11:51:58
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\SYSTEM32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\SYSTEM32\services.exe
C:\WINDOWS\SYSTEM32\lsass.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\spoolsv.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\SYSTEM32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\hpwuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Comcast\Comcast PhotoShow 4\data\Xtras\mssysmgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\SYSTEM32\ctfmon.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Netcom3 Cleaner\SpyClean.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\Program Files\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe
C:\Program Files\Common Files\McAfee\McProxy\McProxy.exe
C:\Program Files\McAfee\VirusScan\Mcshield.exe
C:\Program Files\McAfee\MPF\MpfSrv.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Netcom3 Cleaner\PscMonitor.exe
C:\Program Files\McAfee\VirusScan\mcsysmon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqste08.exe
C:\Documents and Settings\Elizabeth\Desktop\dss.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.n...cookieattempt=1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://home.microsof...search.asp?p=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft...amp;ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\Program Files\ComcastToolbar\comcasttoolbar.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\SYSTEM32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\Program Files\ComcastToolbar\comcasttoolbar.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\messenger\msmsgs.exe
O15 - Trusted Zone: http://www.comcast.net (HKCU)
O15 - Trusted Zone: *.www.pogo.com (HKCU)
O16 - DPF: ppctlcab () - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {31435657-9980-0010-8000-00AA00389B71} () - http://download.micr...78f/wvc1dmo.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1006.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://playgames.com...ronGameHost.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} (CTAdjust Class) - http://download.micr...04/clearadj.cab
O18 - Protocol: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files\Common Files\Microsoft Shared\Web Folders\PKMCDO.DLL
O18 - Protocol: ms-help - {314111c7-a502-11d2-bbca-00c04f8ec294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll
O18 - Protocol: mso-offdap - {3D9F03FA-7A94-11D3-BE81-0050048385D1} - C:\Program Files\Common Files\Microsoft Shared\Web Components\10\OWC10.DLL
O18 - Filter: text/html - {C9BD8D17-C5B3-461F-972A-0BDA668145CE} - (no file)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McProxy\McProxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\Mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MpfSrv.exe
O23 - Service: NetCom3 Service (Netcom3) - Unknown owner - C:\Program Files\Netcom3 Cleaner\PscMonitor.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\SYSTEM32\hphipm11.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe


--
End of file - 12234 bytes

-- File Associations -----------------------------------------------------------

.js - JSFile - DefaultIcon - "C:\Program Files\Macromedia\Dreamweaver 8\dreamweaver.exe",2


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Computer Corporation; OMCI Driver>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>
R2 Bonjour Service - "c:\program files\bonjour\mdnsresponder.exe" <Not Verified; Apple Inc.; Bonjour>
R3 Netcom3 (NetCom3 Service) - c:\program files\netcom3 cleaner\pscmonitor.exe


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Scheduled Tasks -------------------------------------------------------------

2008-04-13 11:30:02 262 --a------ C:\WINDOWS\Tasks\Check Updates for Windows Live Toolbar.job
2008-04-12 22:12:44 430 --ah----- C:\WINDOWS\Tasks\User_Feed_Synchronization-{76B6D78F-AB37-4C7B-AF87-7C5FE6BBD5D1}.job
2008-04-04 20:00:00 422 --a------ C:\WINDOWS\Tasks\McAfee.com Scan for Viruses - My Computer (ZACCARDI-Elizabeth).job
2008-03-15 01:10:55 358 --a------ C:\WINDOWS\Tasks\McDefragTask.job
2008-01-01 02:12:26 360 --a------ C:\WINDOWS\Tasks\McQcTask.job
2004-09-10 23:29:10 320 --a------ C:\WINDOWS\Tasks\WebReg 20040910232910.job
2004-03-28 17:17:41 258 --a------ C:\WINDOWS\Tasks\ISP signup reminder 1.job


-- Files created between 2008-03-13 and 2008-04-13 -----------------------------

2008-04-12 15:55:32 0 d-------- C:\WINDOWS\system32\Adobe
2008-04-05 17:02:16 0 d-------- C:\Documents and Settings\Elizabeth\Application Data\ArcSoft
2008-04-02 18:21:34 0 d-------- C:\Program Files\Netcom3 Cleaner
2008-03-31 15:40:31 0 d-------- C:\Program Files\MTV Virtual World
2008-03-25 12:47:24 0 d-------- C:\Program Files\Seagate
2008-03-25 12:47:24 0 d-------- C:\Documents and Settings\All Users\Application Data\Seagate
2008-03-25 12:45:20 0 d-------- C:\Program Files\MSXML 6.0
2008-03-22 13:10:00 0 d-------- C:\Documents and Settings\All Users\Application Data\Adobe
2008-03-22 12:52:42 212480 --a------ C:\WINDOWS\PCDLIB32.DLL <Not Verified; Eastman Kodak; Kodak Photo CD Access Developer Toolkit>
2008-03-22 12:52:40 0 d-------- C:\Program Files\ArcSoft
2008-03-18 19:27:11 0 d-------- C:\Program Files\MSECache


-- Find3M Report ---------------------------------------------------------------

2008-04-05 15:24:24 0 d-------- C:\Documents and Settings\Elizabeth\Application Data\Comcast
2008-04-05 09:41:43 0 d-------- C:\Documents and Settings\Elizabeth\Application Data\Share-to-Web Upload Folder
2008-04-04 21:52:41 1571 --a------ C:\Program Files\2008_04_04.log
2008-04-03 19:04:56 58 --a------ C:\Program Files\2008_04_03.log
2008-04-02 23:59:54 151 --a------ C:\Program Files\2008_04_02.log
2008-04-02 19:01:37 0 d-------- C:\Program Files\Online Services
2008-04-02 19:01:37 0 d-------- C:\Program Files\Jasc Software Inc
2008-03-31 15:53:19 0 d-------- C:\Program Files\FrostWire
2008-03-27 05:53:57 0 d-------- C:\Program Files\McAfee
2008-03-25 12:48:08 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-03-22 13:14:27 0 d-------- C:\Documents and Settings\Elizabeth\Application Data\AdobeUM
2008-03-20 14:23:28 0 d-------- C:\Documents and Settings\Elizabeth\Application Data\FrostWire
2008-03-10 19:55:59 0 d-------- C:\Program Files\Java
2008-03-06 13:54:00 0 d-------- C:\Program Files\LimeWire
2008-03-03 18:38:08 0 d-------- C:\Program Files\Common Files\Adobe
2008-03-02 14:45:33 0 d-------- C:\Program Files\iTunes
2008-03-02 14:45:13 0 d-------- C:\Program Files\iPod
2008-03-02 14:42:42 0 d-------- C:\Program Files\Bonjour
2008-03-02 14:41:57 0 d-------- C:\Program Files\QuickTime
2008-03-01 14:21:13 8289 --a------ C:\WINDOWS\mozver.dat
2008-02-29 10:22:57 0 d-------- C:\Documents and Settings\Elizabeth\Application Data\Image Zone Express
2008-02-06 22:33:11 131010 --a------ C:\WINDOWS\hpoins12.dat


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2}]
10/15/2007 01:19 PM 66912 --a------ C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA}]
10/15/2007 01:19 PM 267592 --a------ C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA}"= C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL [10/15/2007 01:19 PM 267592]

[-HKEY_CLASSES_ROOT\CLSID\{F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [02/22/2008 04:25 AM]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [10/19/2005 08:59 AM]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [10/19/2005 08:59 AM]
"HP Software Update"="C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [12/10/2006 10:52 PM]
"mcagent_exe"="C:\Program Files\McAfee.com\Agent\mcagent.exe" [08/03/2007 11:33 PM]
"IntelliPoint"="C:\Program Files\Microsoft IntelliPoint\ipoint.exe" [11/21/2006 08:09 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [02/01/2008 12:13 AM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [02/19/2008 02:10 PM]
"basicsmssmenu"="C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe" [10/09/2007 04:21 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PhotoShow Deluxe Media Manager"="C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe" [05/09/2005 06:16 PM]
"BitTorrent"="C:\Program Files\BitTorrent\bittorrent.exe" [10/10/2006 04:23 PM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 02:56 AM]
"updateMgr"="C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [03/30/2006 04:45 PM]
"SpyClean"="C:\Program Files\Netcom3 Cleaner\SpyClean.exe" [03/11/2008 10:06 PM]
"Veoh"="C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" [04/01/2008 06:35 PM]

C:\Documents and Settings\Elizabeth\Start Menu\Programs\Startup\
DESKTOP.INI [9/3/2002 10:00:00 AM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Gamma Loader.lnk - C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [5/15/2006 6:55:06 PM]
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [9/23/2005 10:05:26 PM]
DESKTOP.INI [9/3/2002 10:00:00 AM]
HP Digital Imaging Monitor.lnk - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe [1/2/2007 10:40:10 PM]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2/13/2001 1:01:04 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"disableregistrytools"=0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll 01/09/2008 09:15 PM 10536 C:\Program Files\Citrix\GoToAssist\508\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vds]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{533C5B84-EC70-11D2-9505-00C04F79DEAF}]
@="Volume shadow copy"


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt hpqcxs08 hpqddsvc




-- End of Deckard's System Scanner: finished at 2008-04-13 11:53:45 ------------

I also posted my earlier Hijackthis log with Netcom.3 at their site. Would it be advisable to drop netcom.3 since it sounds like a bogus product? Also these 3 items are in the adware/spyware window of my Netcom3 program that they are not able to remove:#limewire - #wurldmedia - #istbar .


Thanks again silver.

#5 silver

silver

    Malware Expert Emeritus

  • Authentic Member
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  • 2,994 posts

Posted 13 April 2008 - 07:25 PM

Hi macblack,

I also posted my earlier Hijackthis log with Netcom.3 at their site. Would it be advisable to drop netcom.3 since it sounds like a bogus product? Also these 3 items are in the adware/spyware window of my Netcom3 program that they are not able to remove:#limewire - #wurldmedia - #istbar

Yes it would be advisable to 'drop' Netcom.3, but please don't make changes to your system just yet. I will help you with the removal of the program. I wouldn't be concerned about the scan results as they may not be reliable, we will install a reputable malware scanner and see what that turns up.

First, I need to see the DSS extra.txt log.
You should find the original extra.txt located in this folder or a subfolder under it named with the date and time of the scan:
C:\Deckard\System Scanner

If you can't find it for any reason, you can make another one as follows:
  • Make sure DSS.exe is on your Desktop
  • Press the Start->Run, copy/paste the following command into the box and press OK:

    "%userprofile%\desktop\dss.exe" /config

  • A configuration box will appear, make sure all the boxes under Main Log are un-checked and all the boxes in the Extra log section are checked then press Scan!

Once complete, please post the DSS extra.txt log.
ASAP & UNITE Member

#6 macblack

macblack

    New Member

  • New Member
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  • 12 posts

Posted 13 April 2008 - 09:47 PM

Thanks silver, here is the extra text log :notworthy:



Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Celeron® CPU 2.40GHz
Percentage of Memory in Use: 64%
Physical Memory (total/avail): 638 MiB / 224.13 MiB
Pagefile Memory (total/avail): 795.02 MiB / 417.98 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1922.17 MiB

C: is Fixed (NTFS) - 38.25 GiB total, 16.61 GiB free.
D: is CDROM (No Media)
E: is CDROM (No Media)
F: is Fixed (NTFS) - 465.76 GiB total, 446.52 GiB free.

\\.\PHYSICALDRIVE0 - Maxtor 2F040L0 - 38.29 GiB - 2 partitions
\PARTITION0 - Unknown - 31.35 MiB
\PARTITION1 (bootable) - Installable File System - 38.25 GiB - C:

\\.\PHYSICALDRIVE1 - Seagate FreeAgentDesktop USB Device - 465.76 GiB - 1 partition
\PARTITION0 - Installable File System - 465.76 GiB - F:



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FW: McAfee Personal Firewall v (McAfee)
AV: McAfee VirusScan v (McAfee)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"="C:\\Program Files\\Real\\RealPlayer\\realplay.exe:*:Enabled:RealOne Player"
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exe:*:Disabled:Firefox"
"C:\\Program Files\\GameHouse\\CollapseCrunch\\Collapse3.exe"="C:\\Program Files\\GameHouse\\CollapseCrunch\\Collapse3.exe:*:Enabled:Collapse! Crunch"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe"="C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe:*:Enabled:Veoh Client"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Disabled:Internet Explorer"
"C:\\Program Files\\FrostWire\\FrostWire.exe"="C:\\Program Files\\FrostWire\\FrostWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\Sony\\Station\\LaunchPad\\LaunchPad.exe"="C:\\Program Files\\Sony\\Station\\LaunchPad\\LaunchPad.exe:*:Enabled:LaunchPad"
"C:\\Program Files\\Graboid\\tools\\nntp\\archiver.exe"="C:\\Program Files\\Graboid\\tools\\nntp\\archiver.exe:*:Enabled:nzb downloader and post processor"
"C:\\Program Files\\Morpheus\\Morpheus.exe"="C:\\Program Files\\Morpheus\\Morpheus.exe:*:Enabled:Morpheus"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"="C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe:*:Enabled:McAfee Network Agent"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Elizabeth\Application Data
CLASSPATH=.;C:\Program Files\Java\jre1.6.0_03\lib\ext\QTJava.zip
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=ZACCARDI
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Elizabeth
LOGONSERVER=\\ZACCARDI
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0209
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\jre1.6.0_03\lib\ext\QTJava.zip
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\ELIZAB~1\LOCALS~1\Temp
TMP=C:\DOCUME~1\ELIZAB~1\LOCALS~1\Temp
USERDOMAIN=ZACCARDI
USERNAME=Elizabeth
USERPROFILE=C:\Documents and Settings\Elizabeth
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Elizabeth (admin)
Tony (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\Program Files\Common Files\Real\Update_OB\rnuninst.exe RealNetworks|RealPlayer|6.0
--> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu
--> C:\WINDOWS\System32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
32 Bit HP CIO Components Installer --> MsiExec.exe /I{F1E63043-54FC-429B-AB2C-31AF9FBA4BC7}
Ad-Aware SE Personal --> C:\PROGRA~1\Lavasoft\AD-AWA~1\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~1\INSTALL.LOG
Adobe Photoshop 7.0 --> C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\Adobe\Photoshop 7.0\Uninst.isu" -c"C:\Program Files\Adobe\Photoshop 7.0\Uninst.dll"
Adobe Reader 7.0.9 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70900000002}
Adobe Shockwave Player 11 --> C:\WINDOWS\system32\adobe\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Adobe\SHOCKW~1\Install.log
Alchemy Deluxe 1.5y --> C:\Program Files\PopCap Games\Alchemy Deluxe\PopUninstall.exe C:\Program Files\PopCap Games\Alchemy Deluxe\Install.log
ALOT eMusic Toolbar --> "C:\Program Files\alot\alotUninst.exe"
Apple Mobile Device Support --> MsiExec.exe /I{44734179-8A79-4DEE-BB08-73037F065543}
Apple Software Update --> MsiExec.exe /I{B74F042E-E1B9-4A5B-8D46-387BB172F0A4}
ArcSoft PhotoStudio 5.5 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3B755EF7-F860-4F72-9A2D-5216CB48BA7C}\setup.exe" -l0x9
Ask Toolbar --> rundll32 C:\PROGRA~1\AskSBar\bar\1.bin\AskSBar.dll,O
BitTorrent 4.26.0 --> "C:\Program Files\BitTorrent\uninstall.exe"
Bonjour --> MsiExec.exe /I{47BF1BD6-DCAC-468F-A0AD-E5DECC2211C3}
Broadcom Management Programs --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{89EE857B-8970-4F9F-AB58-A1C873AC72B3} /l1033
CA eTrust PestPatrol --> "C:\Program Files\CA\eTrust PestPatrol\ppv5instutil.exe" /shutdownapps /uninstall
Canon Camera Window DC_DV 5 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{A2EB8F2E-6D9B-4F8B-96EB-F976D33F416F}
Canon Camera Window DC_DV 6 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{50E25180-3BDC-4B6D-80A2-3F1F0C9CF39D}
Canon Camera Window DSLR 5 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{0A146245-DB79-4197-BF5D-FE1A699A2CC7}
Canon Camera Window MC 6 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{6C3A75A6-9A90-44A3-A703-82AC1EA6A85D}
Canon MovieEdit Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{4DBBF091-FACD-422C-B43C-786335BD5398}
Canon RAW Image Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{BAA43DA2-B6C5-46EC-B163-0E8EEAF975A4}
Canon Utilities PhotoStitch 3.1 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{874E44F3-B9A7-4AA1-B4BA-83E5684ED9C6}
Comcast Assisted Support Controls --> MsiExec.exe /I{472BAE05-68E8-44A9-B496-8FB0C0F57ACF}
Comcast High-Speed Internet Install Wizard --> C:\Program Files\support.com\uninstall\chsi_uninstaller.exe
Comcast PhotoShow Deluxe 4 --> "C:\Program Files\Comcast\Comcast PhotoShow 4\data\Xtras\Uninstall.exe"
Comcast Toolbar --> C:\Program Files\ComcastToolbar\uninstall.exe
Compatibility Pack for the 2007 Office system --> MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Dell Media Experience --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2637C347-9DAD-11D6-9EA2-00055D0CA761}\setup.exe" -uninstall
Dell Solution Center --> MsiExec.exe /X{11F1920A-56A2-4642-B6E0-3B31A12C9288}
Dell Support --> MsiExec.exe /X{43FCA273-9534-40DB-B7C5-D7758875616A}
Desktop Doctor --> MsiExec.exe /I{D87149B3-7A1D-4548-9CBF-032B791E5908}
DivX Content Uploader --> C:\Program Files\DivX\DivXContentUploaderUninstall.exe /CUPLOADER
DivX Web Player --> C:\Program Files\DivX\DivXWebPlayerUninstall.exe /PLUGIN
Drive Manager --> "C:\Program Files\InstallShield Installation Information\{48B0F38D-1913-44F3-99AA-D4C55A2B038E}\setup.exe" -runfromtemp -l0x0409 -removeonly
Drive Manager --> MsiExec.exe /I{48B0F38D-1913-44F3-99AA-D4C55A2B038E}
FadeToBlack --> C:\Program Files\FadeToBlack\uninstall.exe
Form Fill (Windows Live Toolbar) --> MsiExec.exe /X{548B3DC6-2300-47E1-BA7B-74AD25F8DEBF}
FrostWire 4.13.5 --> C:\Program Files\FrostWire\Uninstall.exe
GoToAssist 8.0.0.508 --> C:\Program Files\Citrix\GoToAssist\508\G2AUninstaller.exe /uninstall
Hijackthis 1.99.1 --> "C:\Program Files\Hijackthis\unins000.exe"
HijackThis 1.99.1 --> C:\Program Files\Hijackthis\HijackThis.exe /uninstall
Hotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
HP Customer Participation Program 8.0 --> C:\Program Files\Hewlett-Packard\Digital Imaging\ExtCapUninstall\hpzscr01.exe -datfile hpqhsc01.dat
HP Deskjet All-In-One Software 8.0 --> C:\Program Files\Hewlett-Packard\Digital Imaging\{24557DC0-0839-496f-82F9-C4EB72EFE4FA}\setup\hpzscr01.exe -datfile hposcr12.dat
HP Imaging Device Functions 8.0 --> C:\Program Files\Hewlett-Packard\Digital Imaging\DeviceManagement\hpzscr01.exe -datfile hpqbud01.dat
HP Photo and Imaging 1.0 - HP Photosmart Printer Series --> MsiExec.exe /I{0D396571-7BBD-44CE-ABB3-518BF86B72F7}
HP Photosmart Essential --> MsiExec.exe /X{EB21A812-671B-4D08-B974-2A347F0D8F70}
HP Solution Center 8.0 --> C:\Program Files\Hewlett-Packard\Digital Imaging\eSupport\hpzscr01.exe -datfile hpqbud05.dat
HP Update --> MsiExec.exe /X{8C6027FD-53DC-446D-BB75-CACD7028A134}
HPSSupply --> MsiExec.exe /X{EB75DE50-5754-4F6F-875D-126EDF8E4CB3}
HTML Slideshow Powertoy for Windows XP --> MsiExec.exe /I{4E475FD4-4513-4B1D-8DDA-43912B068C99}
Intel® 537EP V9x DF PCI Modem --> rundll32 IntelCci.dll,iSMUninstallation "Intel® 537EP V9x DF PCI Modem"
Intel® Extreme Graphics Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx PCI\VEN_8086&DEV_2562
Internet Explorer Default Page --> MsiExec.exe /I{35BDEFF1-A610-4956-A00D-15453C116395}
iPod for Windows 2005-10-12 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{D9F4A9F8-92C5-4289-9D04-F0F8F02D580A} /l1033
IrfanView (remove only) --> C:\Program Files\IrfanView\iv_uninstall.exe
iTunes --> MsiExec.exe /I{80FD852F-5AAC-4129-B931-06AAFFA43138}
J2SE Runtime Environment 5.0 Update 2 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150020}
J2SE Runtime Environment 5.0 Update 4 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150040}
J2SE Runtime Environment 5.0 Update 6 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150060}
Jasc Paint Shop Photo Album --> MsiExec.exe /I{CC000127-5E5D-4A1C-90CB-EEAAAC1E3AC0}
Java 2 Runtime Environment, SE v1.4.2_06 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142060}
Java™ 6 Update 3 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
Java™ 6 Update 5 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160050}
JavaScript For Dummies, 4th Edition --> C:\PROGRA~1\JAVASC~1\UNWISE.EXE C:\PROGRA~1\JAVASC~1\INSTALL.LOG
Macromedia Dreamweaver 8 --> MsiExec.exe /I{0837A661-FEC3-48B3-876C-91E7D32048A9}
Macromedia Extension Manager --> MsiExec.exe /I{5546CDB5-2CE2-498B-B059-5B3BF81FC41F}
Map Button (Windows Live Toolbar) --> MsiExec.exe /X{7745B7A9-F323-4BB9-9811-01BF57A028DA}
Map Designer Pro --> "C:\Program Files\MapDesignerPro\unins000.exe"
MathPlayer --> C:\Program Files\Design Science\MathPlayer\Setup.exe -u
McAfee SecurityCenter --> C:\Program Files\McAfee\MSC\mcuninst.exe
Microsoft Compression Client Pack 1.0 for Windows XP --> "C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Encarta Encyclopedia Standard 2004 --> MsiExec.exe /I{04410044-9149-45C6-A806-F2BF9CFCE762}
Microsoft Office XP Professional with FrontPage --> MsiExec.exe /I{90280409-6000-11D3-8CFE-0050048383C9}
Microsoft User-Mode Driver Framework Feature Pack 1.0 --> "C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
Microsoft Visual Web Developer 2005 Express Edition - ENU --> C:\Program Files\Microsoft Visual Studio 8\Microsoft Visual Web Developer 2005 Express Edition - ENU\setup.exe
Microsoft Visual Web Developer 2005 Express Edition - ENU --> MsiExec.exe /X{221125DC-6A40-4900-B844-591F5E1195B0}
Modem Event Monitor --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7A0EFAFB-AC4B-4B88-8C6B-6731BE88DB68}\setup.exe" -l0x9
Modem Helper --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7F142D56-3326-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanel
Modem On Hold --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3F92ABBB-6BBF-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanelAnyText
Mozilla Firefox (2.0.0.13) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSXML 6.0 Parser (KB933579) --> MsiExec.exe /I{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
MTV's Virtual World (remove only) --> "C:\Program Files\MTV Virtual World\MTVVWClientUninst.exe"
Netcom3 Cleaner 1.0 --> "C:\Program Files\Netcom3 Cleaner\unins000.exe"
Netflix Movie Viewer --> MsiExec.exe /X{BCE72AED-3332-4863-9567-C5DCB9052CA2}
OneCare Advisor (Windows Live Toolbar) --> MsiExec.exe /X{53B2CFE9-A508-4457-B2CA-5D253536BFB7}
Opera --> C:\PROGRA~1\Opera\uninst\unwise.exe C:\PROGRA~1\Opera\uninst\install.log
Photobucket Uploader --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6EE0E6FB-156F-47CF-8CA1-91EF3D0F9F06}\Setup.exe" -l0x9
Photosmart Printer 130,230,7150,7350,7550 (Remove only) --> C:\Program Files\HP Photosmart 11\Printer\hphuni04.exe
Popup Blocker (Windows Live Toolbar) --> MsiExec.exe /X{66A7A386-6F35-41A7-A731-101F0C0153C8}
QuickTime --> MsiExec.exe /I{BFD96B89-B769-4CD6-B11E-E79FFD46F067}
RCA SMV Video Converter --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{03FB0ED6-F37C-49A9-BBC5-AAE30E111E4C}\setup.exe" -l0x9 -remove
RealArcade --> C:\Program Files\Real\RealArcade\Update\rnuninst.exe RealNetworks|RealArcade|1.2
RealOne Player --> C:\Program Files\Common Files\Real\Update_OB\rnuninst.exe RealNetworks|RealPlayer|6.0
Registrar Lite 2.00 --> "C:\Program Files\Registrar Lite\unwise.exe" C:\PROGRA~1\REGIST~1\INSTALL.LOG
Rhapsody Player Engine --> MsiExec.exe /I{8A62A068-3FD6-495A-9F66-26FE94F32EC9}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe"
Security Update for Step By Step Interactive Training (KB923723) --> "C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe"
Shockwave --> C:\WINDOWS\SYSTEM32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\SYSTEM32\Macromed\SHOCKW~1\Install.log
Smart Menus (Windows Live Toolbar) --> MsiExec.exe /X{F084395C-40FB-4DB3-981C-B51E74E1E83D}
Sonic DLA --> MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
SoulSeek Client 156c --> "C:\Program Files\Soulseek\uninstall.exe"
TwistedBrush Free Edition --> C:\Program Files\Pixarra\TwistedBrush Free Edition\Uninstal.exe
VeohTV BETA --> C:\Program Files\InstallShield Installation Information\{0405E51E-9582-4207-8F38-AC44201D3808}\setup.exe -runfromtemp -l0x0409
Windows Live Favorites for Windows Live Toolbar --> MsiExec.exe /X{786C4AD1-DCBA-49A6-B0EF-B317A344BD66}
Windows Live Outlook Toolbar (Windows Live Toolbar) --> MsiExec.exe /X{35E1A8C8-6646-4101-B0AA-42D1EB2AB3AE}
Windows Live Toolbar --> "C:\Program Files\Windows Live Toolbar\UnInstall.exe" {D5A145FC-D00C-4F1A-9119-EB4D9D659750}
Windows Live Toolbar --> MsiExec.exe /X{D5A145FC-D00C-4F1A-9119-EB4D9D659750}
Windows Live Toolbar Extension (Windows Live Toolbar) --> MsiExec.exe /X{341201D4-4F61-4ADB-987E-9CCE4D83A58D}
Windows Live Toolbar Feed Detector (Windows Live Toolbar) --> MsiExec.exe /X{68108E66-D13A-4EE8-A6F4-40E4B90C2A26}
Windows Media Format 11 runtime --> "C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"
WinRAR archiver --> C:\Program Files\WinRAR\uninstall.exe
WordPerfect Office 11 --> MsiExec.exe /I{54F90B55-BEB3-4F0D-8802-228822FA5921}


-- Application Event Log -------------------------------------------------------

Event Record #/Type11783 / Warning
Event Submitted/Written: 04/05/2008 02:16:46 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{1746EA69-DCB6-4408-B5A5-E75F55439CDF}', feature 'Scan' failed during request for component '{AD190C76-AF66-4700-96FD-722621A83363}'

Event Record #/Type11782 / Warning
Event Submitted/Written: 04/05/2008 02:16:46 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{1746EA69-DCB6-4408-B5A5-E75F55439CDF}', feature 'Scan', component '{00F96358-A54A-4FB9-8144-C90F621489FB}' failed. The resource 'HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\DigitalImaging\LeadToolsPath' does not exist.

Event Record #/Type11781 / Warning
Event Submitted/Written: 04/05/2008 02:16:43 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{1746EA69-DCB6-4408-B5A5-E75F55439CDF}', feature 'Scan' failed during request for component '{7A22F5C7-5201-4CCC-9ECE-2E6EFB20D265}'

Event Record #/Type11780 / Warning
Event Submitted/Written: 04/05/2008 02:16:43 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{1746EA69-DCB6-4408-B5A5-E75F55439CDF}', feature 'Scan', component '{00F96358-A54A-4FB9-8144-C90F621489FB}' failed. The resource 'HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\DigitalImaging\LeadToolsPath' does not exist.

Event Record #/Type11779 / Warning
Event Submitted/Written: 04/05/2008 02:16:17 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{1746EA69-DCB6-4408-B5A5-E75F55439CDF}', feature 'Scan' failed during request for component '{AD190C76-AF66-4700-96FD-722621A83363}'



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type36293 / Warning
Event Submitted/Written: 04/13/2008 11:45:21 AM
Event ID/Source: 51 / Disk
Event Description:
An error was detected on device \Device\Harddisk1\D during a paging operation.

Event Record #/Type36287 / Error
Event Submitted/Written: 04/13/2008 10:46:40 AM
Event ID/Source: 7000 / Service Control Manager
Event Description:
The Process creation detector. service failed to start due to the following error:
%%2

Event Record #/Type36270 / Error
Event Submitted/Written: 04/13/2008 10:46:25 AM
Event ID/Source: 7011 / Service Control Manager
Event Description:
Timeout (30000 milliseconds) waiting for a transaction response from the mcmscsvc service.

Event Record #/Type36267 / Error
Event Submitted/Written: 04/13/2008 10:45:31 AM
Event ID/Source: 10010 / DCOM
Event Description:
The server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM within the required timeout.

Event Record #/Type36259 / Warning
Event Submitted/Written: 04/12/2008 07:13:10 PM
Event ID/Source: 51 / Disk
Event Description:
An error was detected on device \Device\Harddisk1\D during a paging operation.



-- End of Deckard's System Scanner: finished at 2008-04-13 11:53:45 ------------

Edited by macblack, 13 April 2008 - 09:50 PM.


#7 silver

silver

    Malware Expert Emeritus

  • Authentic Member
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Posted 13 April 2008 - 11:08 PM

Hi macblack,

Please open Start->Control Panel->Add/Remove Programs, look down the list for these items and remove them:

ALOT eMusic Toolbar
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_06
JavaT 6 Update 3
Netcom3 Cleaner 1.0

The Java installations are out of date and now a security risk, you already have the latest update (JavaT 6 Update 5) don't remove that one.

You have Ask Toolbar installed on your system. This program is not malware, but it may report on your surfing behavior and is considered undesirable, see here and here for more information. If you actually use this program, consider a safe alternative such as Google Toolbar.
I recommend you remove this program via Start->Control Panel->Add/Remove Programs

You have BitTorrent and FrostWire, P2P file sharing programs installed on your computer. These programs do not come bundled with malware as some similar programs do, but peer-to-peer file sharing networks are one of the biggest sources of malware we see. Anything downloaded from them cannot be trusted to be clean, because even if the file appears to be what it claims to be, it can have malware embedded in it.
I recommend you remove them, but of course the choice is yours.
You can remove these programs via Add/Remove Programs.

------------------------------------------------------------------------

Then, open HijackThis, choose Do a system scan only and place a checkmark next to the following lines:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O18 - Filter: text/html - {C9BD8D17-C5B3-461F-972A-0BDA668145CE} - (no file)

You have websites in your Trusted Zone. Any sites in the Trusted Zone are a security risk, so unless you need them to be there in order for the sites to work then please remove them by checking these lines:

O15 - Trusted Zone: http://www.comcast.net (HKCU)
O15 - Trusted Zone: *.www.pogo.com (HKCU)

Then close all open windows apart from HijackThis, press Fix checked, OK the prompt and close HijackThis.

------------------------------------------------------------------------

Clean with MalwareBytes' Anti-Malware
  • Please download the Installer to your Desktop from here:
    http://www.besttechi.../mbam-setup.exe
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to both of these options:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure everything is checked, and click Remove Selected.
  • When finished, a log will open in Notepad. Please save it to your Desktop, and post the contents in your reply.
  • The log can also be found here if you need it:
    • Start->All Programs->Malwarebytes' Anti-Malware->Logs

------------------------------------------------------------------------

Once complete, please post the MalwareBytes Antimalware report along with a new HijackThis log.
ASAP & UNITE Member

#8 macblack

macblack

    New Member

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  • 12 posts

Posted 14 April 2008 - 06:53 PM

Silver, YOU ARE THE MASTER :notworthy: 13 BAD THINGS WERE REMOVED FROM MY COMPUTER Thank you very-very much! You folks here have done more for my rig than people I have paid to do what you have done for me. Thank you again for the results. Question: along with IE, I occaisionaly run Mozzilla Firefox, should I have any concerns with that browser? New Hijackthis to follow. Here are the results of the scan. Malwarebytes' Anti-Malware 1.11 Database version: 629 Scan type: Quick Scan Objects scanned: 33785 Time elapsed: 19 minute(s), 42 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 3 Registry Values Infected: 1 Registry Data Items Infected: 0 Folders Infected: 4 Files Infected: 5 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\Software\Security Tools (Trojan.Zlob) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{07aa283a-43d7-4cbe-a064-32a21112d94d} (Adware.Zango) -> Quarantined and deleted successfully. Registry Data Items Infected: (No malicious items detected) Folders Infected: C:\Program Files\Seekmo (Adware.180Solutions) -> Quarantined and deleted successfully. C:\Program Files\Seekmo\bin (Adware.180Solutions) -> Quarantined and deleted successfully. C:\Program Files\Seekmo\bin\10.0.341.0 (Adware.180Solutions) -> Quarantined and deleted successfully. C:\Program Files\VirusProtect 3.9 (Rogue.VirusProtect) -> Quarantined and deleted successfully. Files Infected: C:\Program Files\VirusProtect 3.9\blacklist.txt (Rogue.VirusProtect) -> Quarantined and deleted successfully. C:\Program Files\VirusProtect 3.9\VirusProtect 3.9.url (Rogue.VirusProtect) -> Quarantined and deleted successfully. C:\Program Files\VirusProtect 3.9\vp.dat (Rogue.VirusProtect) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Start Menu\Online Security Guide.url (Rogue.Link) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Start Menu\Security Troubleshooting.url (Rogue.Link) -> Quarantined and deleted successfully.

#9 macblack

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Posted 14 April 2008 - 06:59 PM

Here is the new Hijackthis log file Silver: :thumbup: also when I removed the programs you listed this window came up: Netcom3 uninstal complete some elements could not be removed these can be removed manually. How do I do that? I don't want anything of theirs on my rig. I see from the file their still there.

Logfile of HijackThis v1.99.1
Scan saved at 7:54:52 PM, on 4/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.n...cookieattempt=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: www.pogo.com
O16 - DPF: ppctlcab - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - http://lads.myspace....ploader1006.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} - http://playgames.com...ronGameHost.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe" Start=service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NetCom3 Service (Netcom3) - Unknown owner - C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - Unknown owner - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe" /service /P ddoctorv2 (file missing)

Edited by macblack, 14 April 2008 - 07:10 PM.


#10 silver

silver

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Posted 14 April 2008 - 08:46 PM

Hi macblack,

You're welcome :) Yes it looks like the Netcom3 uninstaller doesn't remove much, don't worry we'll remove it manually:

Question: along with IE, I occaisionaly run Mozzilla Firefox, should I have any concerns with that browser?

Many people think that Firefox is more secure than IE, in fact both have security flaws but IE's have probably been exploited more often. Firefox doesn't support ActiveX so a whole class of security problems is avoided by using that browser. Running Firefox with the NoScript extension is a very safe way to browse the web, IE can be configured similarly but it is more difficult to administrate. The most important thing with any browser (and OS) is keeping it up to date with security fixes - Firefox takes care of itself but you must use Windows Update or Automatic Updates to keep Windows and IE secure.


Open Notepad: press Start->Run, type notepad into the box and press OK
Select Format from the top menu and make sure Word Wrap is NOT checked.
Then, copy/paste the contents of the following code box into Notepad:
@echo off
sc stop Netcom3
sc delete Netcom3
del runme.bat
Select File and Save as
Save it to your Desktop as "runme.bat" (you MUST type the quotes)
Locate runme.bat on your Desktop and double-click it.
A black box should open and close after a short time, this is normal.

Then, open HijackThis, choose Do a system scan only and place a checkmark next to the following line:

O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe

You have Internet Explorer control panel settings restrictions in place. These may have been put in place by protection software for security reasons, but if you wish to remove them then also check these lines:

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

Then close all open windows apart from HijackThis, press Fix checked, OK the prompt and close HijackThis.


Now, reboot your computer


Use Windows Explorer (right-click Start, select Explore) to find and delete the following folder:

C:\Program Files\Netcom3 Cleaner

If you have trouble deleting this, please let me know in your next response.


Next, please do an online scan with Kaspersky:
Open Kaspersky Online Scanner in Internet Explorer using this link:
http://www.kaspersky...kavwebscan.html
  • Click Accept and the web scanner will begin to load
  • If a yellow warning bar appears at the top of the browser, click it and choose Install ActiveX Control
  • You will be prompted to install an ActiveX component from Kaspersky, click Install
  • If you are prompted about another ActiveX control called Kaspersky Online Scanner GUI part then allow it to be installed also.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on Next and then Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • The program will start to scan your system.
  • Once the scan is complete, click on the Save Report As... button, change Save as type: to Text file and save the file to your desktop as Kaspersky.txt
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the license, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license is accepted, reset to 100%.

Once complete, please post the Kaspersky report along with a new HijackThis log. Also let me know how your computer is running now.
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#11 macblack

macblack

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Posted 16 April 2008 - 05:31 AM

here is the Kaspersky log Silver , it looks as if my rig is still infected. Hijackthis log to follow. ------------------------------------------------------------------------------- KASPERSKY ONLINE SCANNER REPORT Wednesday, April 16, 2008 6:21:10 AM Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.98.0 Kaspersky Anti-Virus database last update: 16/04/2008 Kaspersky Anti-Virus database records: 708934 ------------------------------------------------------------------------------- Scan Settings: Scan using the following antivirus database: extended Scan Archives: true Scan Mail Bases: true Scan Target - My Computer: C:\ D:\ E:\ F:\ Scan Statistics: Total number of scanned objects: 141138 Number of viruses found: 2 Number of infected objects: 9 Number of suspicious objects: 0 Duration of the scan process: 03:06:15 Infected Object Name / Virus Name / Last Action C:\Documents and Settings\All Users\Application Data\McAfee\MNA\NAData Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\MPF\data\log.edb Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\Events.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{71342576-6CD9-4B80-B5ED-647C71A2FE23}.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{E9C75B6C-7F6D-47F4-B5A2-7459ED2CEDC4}.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\MSC\McUsers.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Data\TFR11.tmp Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Logs\OAS.Log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\SupportSoft\ddoctorv2\SYSTEM\state\logs\sprtcmd.log Object is locked skipped C:\Documents and Settings\Elizabeth\Cookies\INDEX.DAT Object is locked skipped C:\Documents and Settings\Elizabeth\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped C:\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe/data.rar/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped C:\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe/data.rar Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped C:\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe RarSFX: infected - 2 skipped C:\Documents and Settings\Elizabeth\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\History\History.IE5\MSHist012008041520080416\index.dat Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\Temp\~DF6BF1.tmp Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\Temp\~DF8D92.tmp Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped C:\Documents and Settings\Elizabeth\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\Elizabeth\NTUSER.DAT Object is locked skipped C:\Documents and Settings\Elizabeth\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\LocalService\Cookies\INDEX.DAT Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\INDEX.DAT Object is locked skipped C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped C:\Program Files\Veoh Networks\Veoh\client.log Object is locked skipped C:\Program Files\Veoh Networks\Veoh\upload.log Object is locked skipped C:\RECYCLER\S-1-5-21-1742240459-2742908911-2642844348-1007\Dc3\morpheustoolbar.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.bm skipped C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped C:\WINDOWS\SchedLgU.Txt Object is locked skipped C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped C:\WINDOWS\Sti_Trace.log Object is locked skipped C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\AppEvent.Evt Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\Internet.evt Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SAM Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SecEvent.Evt Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SysEvent.Evt Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Object is locked skipped C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Object is locked skipped C:\WINDOWS\SYSTEM32\H323LOG.TXT Object is locked skipped C:\WINDOWS\SYSTEM32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.BTR Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.MAP Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING.VER Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING1.MAP Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING2.MAP Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.DATA Object is locked skipped C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.MAP Object is locked skipped C:\WINDOWS\Temp\mcafee_UP0uwmITTLmA8Sz Object is locked skipped C:\WINDOWS\Temp\mcmsc_0sbV9YVUgjI7aHC Object is locked skipped C:\WINDOWS\Temp\mcmsc_eph3sOURRotaUnS Object is locked skipped C:\WINDOWS\Temp\mcmsc_vvTBmBcDsfoscqx Object is locked skipped C:\WINDOWS\Temp\mcmsc_ZRnhAS5msPNuipj Object is locked skipped C:\WINDOWS\WIADEBUG.LOG Object is locked skipped C:\WINDOWS\WIASERVC.LOG Object is locked skipped C:\WINDOWS\WindowsUpdate.log Object is locked skipped F:\Backup\ZACCARDI\C\Documents and Settings\Elizabeth\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped F:\Backup\ZACCARDI\C\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe/data.rar/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped F:\Backup\ZACCARDI\C\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe/data.rar Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped F:\Backup\ZACCARDI\C\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe RarSFX: infected - 2 skipped F:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped Scan process completed.

#12 macblack

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Posted 16 April 2008 - 05:36 AM

here is the Hijackthis log file . Have a nice day


Logfile of HijackThis v1.99.1
Scan saved at 6:33:36 AM, on 4/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.n...cookieattempt=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://www.comcast.net
O15 - Trusted Zone: www.pogo.com
O16 - DPF: ppctlcab - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - http://lads.myspace....ploader1006.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} - http://playgames.com...ronGameHost.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe" Start=service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - Unknown owner - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe" /service /P ddoctorv2 (file missing)

#13 silver

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Posted 16 April 2008 - 07:20 AM

Hi macblack,

It might look infected but the only bad file is located in the Recycle Bin, the rest of the detections were SmitfraudFix which is harmless but should also be deleted. We will get rid of all the detected files as follows:

Use Windows Explorer (right-click Start, select Explore) to find and delete the following]:

C:\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe
C:\Documents and Settings\Elizabeth\Desktop\SmitfraudFix <- whole folder
F:\Backup\ZACCARDI\C\Documents and Settings\Elizabeth\Desktop\SmitfraudFix <- whole folder
F:\Backup\ZACCARDI\C\Documents and Settings\Elizabeth\Desktop\SmitfraudFix.exe


Next click Start->Run and type cleanmgr in the box and press OK
Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
Press OK and Yes to confirm

Once complete, please let me know if you had any problems with the instructions and tell me how your computer is running now.
ASAP & UNITE Member

#14 macblack

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Posted 16 April 2008 - 06:28 PM

I will do as you ask and then report back to you, but first I wanted to show you what netcom3 advised me to do. Mark, Please follow the below mentioned steps: 1. Go to My Computer, Tools-->Folder Options-->View(tab) select "Show hidden files and folders" and click OK. 2. Restart your PC and as soon as your system boots press F8 key continuously, it will take you to the command prompt. Select safe mode and press enter. 3. Go to My Computer, C:\Program Files\morpheus and delete all files and folders present in it, again go to C:\Program Files\limewire and delete all files and folders present in it. 4. Go to C:\Program Files\Common Files\totem shared and delete all files and folders present in it. 5. Restart your PC normally and scan with Netcom3, and fix if any error found. Regards: Support Team. Netcom3 Engineers :thumbup:

#15 silver

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Posted 16 April 2008 - 08:07 PM

Hi macblack,

Please do this in addition to the previous steps:

Press Start->Run, copy/paste the following command (it's one long command) into the box and press OK:

cmd /c dir "C:\Program Files\Common Files\totem shared" /a /s >> "%userprofile%\desktop\look.txt"

A black box will open and a file will appear on your Desktop called look.txt.
Please wait until the black box closes before opening look.txt and post the contents in your next response.
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