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[Resolved] help


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18 replies to this topic

#16 silver

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Posted 12 April 2008 - 07:36 AM

Hi steelie18,

Good to hear things are running well, some important final steps:

Clean up with OTMoveIt2:
  • Double-click OTMoveIt2.exe to start the program.
  • Close all other programs apart from OTMoveIt2 as this step will require a reboot
  • On the OTMoveIt main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Create a new, clean System Restore point which you can use in case of future system problems:
Press Start->All Programs->Accessories->System Tools->System Restore
Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close

Now remove old, infected System Restore points:
Next click Start->Run and type cleanmgr in the box and press OK
Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
Press OK and Yes to confirm

NOTE: Your machine is not clean until the above steps have been completed
------------------------------------------------------------------------

If the above went well I think your machine is clean of malware :) here are some tips to help you keep it that way:

You have good antispyware programs installed, however I recommend you install antispyware software with real-time capabilities - this means it protects you from system changes and spyware while you are working, not just removing malware after it has been installed. There are a range of paid-for and free packages available, a free one I can recommend is Windows Defender, available here:
http://www.microsoft...re/default.mspx

I recommend you install a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
Also: subscribe to the mailing list to get update notifications.

Please take care when downloading programs. One of the easiest ways to be infected is to download freeware/shareware programs which come laden with malware - this includes allowing websites to install browser plug-ins or ActiveX controls. Before downloading, it is crucial to check whether the source is reputable.
One way to check is to use McAfee SiteAdvisor. Copy the domain name into the space provided and SiteAdvisor will give you a report on the website which can help you decide if it is safe. They also have a toolbar for IE and Firefox which adds this functionality to your browser.

Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.

Find out more about how to prevent infection in the future
http://forum.malware...pic.php?p=33687

Please post back to let me know that you have read this, and if there are any further issues.
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#17 steelie18

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Posted 12 April 2008 - 04:23 PM

Hi....I just want to thank you again.You have been great,I think I hope everything will be good for now.I downloaded the winpatrol and defender.The windows defender downloaded but I dont see it on my desktop.I have the install exe on the desktop but thats it. Thank You Mike

#18 silver

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Posted 12 April 2008 - 07:25 PM

You're most welcome :)

The Windows Defender download should be called WindowsDefender.msi, I suggest you try downloading it again but check you are downloading it to your Desktop :)

If you have any further difficulties please let me know.
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#19 silver

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Posted 15 April 2008 - 09:02 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.
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