[Resolved] Red Circle White X Systray - Your system is infected

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Be sure he updates JAVA. Alot of old bad guys hangout there.

You need to update SunJava.
Updating Java:
Download the latest version of Java Runtime Environment (JRE) 6.

• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 5
  The Java SE Runtime Environment (JRE) allows end-users to run Java applications.

• Click the "Download" button to the right.

• Check the box that says: "Accept License Agreement".

• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.

• Close any programs you may have running - especially your web browser.

• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.

• Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the [external image: Posted Image] icon next to it.

• Click the Remove or Change/Remove button.

• Repeat as many times as necessary to remove each Java versions.

• Reboot your computer once all Java components are removed.

• Then from your desktop double-click on 6-windowsi586-p.exe to install the newest version.

Once installed you can test to see that it is in fact installed
Sun Java Test
http://www.java.com/en/download/installed.jsp

Next:

I'd have him do a little cleanup. These aren't bad but not needed at startup

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywaybiz
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

Close ALL windows and browsers except HijackThis and click "Fix checked"


Don't skip the part of removing Combofix.
After the above we need to get rid of all the stuff Combofix let.

Good job

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  
  
  • [external image: Posted Image]
  
  
  Here's my usual all clean post
  
  Log looks good
  
  
  You need to create a new Clean restore point.
  
  Note: This will remove all previous Restore Points
  
  Click Start Menu > Run > copy and paste
  
  %SystemRoot%\System32\restore\rstrui.exe
  
  Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.
  
  Double-click My Computer.
  Click the Tools menu, and then click Folder Options.
  Click the View tab.
  Check "Hide file extensions for known file types."
  Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
  Check "Hide protected operating system files."
  Click Apply, and then click OK.
  
  
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
• Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
  (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
  Without a firewall your computer is succeptible to being hacked and taken over.
  I am very serious about this and see it happen almost every day with my clients.
  Simply using a Firewall in its default configuration can lower your risk greatly.
  
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  Note: I no longer suggest Zone Alarm
  
  Understanding and Using Firewalls
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
  This will ensure your computer has always the latest security updates available installed on your computer.
  If there are new updates to install, install them immediately, reboot your computer, and revisit the site
  until there are no more critical updates.
  
  
• Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
  settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  
  Using IE-SPYAD to help block unwanted sites and activities
  
  
• Winpatrol
  
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly.
  Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

Thanks for all your help. I will run another Webex session with Doc and follow your cleanup and make the donation to the site. I appreciate your help getting this under control. Thanks Robert

Great job You're more then welcome. Glad we were able to help Peace be with you

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