Well I feel like I just put another 2.5 hours in at work.

My other life is a tech support engineer at Symantec.

I just got off of the phone with the good Doc. He is learning how to do many things that he has never done before. Here's my story.
The machine is running like molasses on a cold winter morning. Slower than snails. We ran the lspfix.exe and there were no occasions of epknatsr.dll

We lost the network connection that we had before and could not create a new one. I know the dll is running as a part of the O10 - Unknown file in Winsock LSP: c:\windows\system32\epknatsr.dll as shown in the HijackThis log. The task bar has now disappeared (this opened a new can of worms for Doc

). We ran task manager and stopped the following process:pcmservice.exe(This is the file that we stopped the last time to complete the Combofix program.) We were unable to drag and drop the CFScript.txt onto ComboFix.exe
We could not drag any icon - verified Arrange Icons by - Show Desktop Icons was only item checked
Ran CFSxript by using the "Open with" option from a right mouse button click on the CFScript.txt and we associated it to run with ComboFix.exe. It took 15minutes to run the file to the display of the ComboFix.log
There were 2 errors that popped up

: Error loading C:\Windows\Systems32\dtltttdptpd.drv. This specific module could not be found. Choice of OK as a button on the bottom. We clicked on OK
This same error came up a total of 2 times, one after the other. We clicked on OK again.
After restart with the network cable connected. The same error as listed above with the OK button to close.
We clicked on OK.
Here is this ComboFix log
////////////////////////////
ComboFix 08-03-17.1 - Dr Bob 2008-03-26 18:17:19.10 - NTFSx86
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\Dr Bob\Desktop\CFScript.txt
WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
FILE ::
C:\30.tmp
C:\31.tmp
C:\32.tmp
C:\33.tmp
C:\34.tmp
C:\35.tmp
C:\36.tmp
C:\37.tmp
C:\38.tmp
C:\39.tmp
C:\DOCUME~1\DRBOB~1\LOCALS~1\Temp\dhddlt.nls
C:\DOCUME~1\DRBOB~1\LOCALS~1\Temp\dhddlt.nls WLEntryPoint
C:\WINDOWS\SYSTEM32\APCUPSn.dll
C:\WINDOWS\SYSTEM32\dtltttdptpd.drv
C:\WINDOWS\SYSTEM32\hthddphd.dll
C:\WINDOWS\SYSTEM32\ldhtthhddll.nls
C:\WINDOWS\SYSTEM32\pdlllldtpdl.sys
C:\WINDOWS\SYSTEM32\thhplltlpdt.drv
C:\WINDOWS\SYSTEM32\tphltpldhp.sys
C:\WINDOWS\SYSTEM32\tpppphptltl.nls
C:\WINDOWS\SYSTEM32\ttlplhhthl.dll
C:\WINDOWS\taskmon.exe
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
C:\30.tmp
C:\31.tmp
C:\32.tmp
C:\33.tmp
C:\34.tmp
C:\35.tmp
C:\36.tmp
C:\37.tmp
C:\38.tmp
C:\39.tmp
C:\WINDOWS\noscavow
C:\WINDOWS\noscavow\1.png
C:\WINDOWS\noscavow\2.png
C:\WINDOWS\noscavow\3.png
C:\WINDOWS\noscavow\4.png
C:\WINDOWS\noscavow\5.png
C:\WINDOWS\noscavow\6.png
C:\WINDOWS\noscavow\bottom-rc.gif
C:\WINDOWS\noscavow\content.png
C:\WINDOWS\noscavow\download.gif
C:\WINDOWS\noscavow\frame-bottom-left.gif
C:\WINDOWS\noscavow\frame-h1bg.gif
C:\WINDOWS\noscavow\head.png
C:\WINDOWS\noscavow\indexsc.html
C:\WINDOWS\noscavow\indexsd.html
C:\WINDOWS\noscavow\main.css
C:\WINDOWS\noscavow\net.png
C:\WINDOWS\noscavow\pc-mag.gif
C:\WINDOWS\noscavow\pc.gif
C:\WINDOWS\noscavow\poloska1.png
C:\WINDOWS\noscavow\poloska2.png
C:\WINDOWS\noscavow\poloska3.png
C:\WINDOWS\noscavow\promosc1.html
C:\WINDOWS\noscavow\promosc2.html
C:\WINDOWS\noscavow\promosc3.html
C:\WINDOWS\noscavow\promosc4.html
C:\WINDOWS\noscavow\promosc5.html
C:\WINDOWS\noscavow\promosd1.html
C:\WINDOWS\noscavow\promosd2.html
C:\WINDOWS\noscavow\promosd3.html
C:\WINDOWS\noscavow\promosd4.html
C:\WINDOWS\noscavow\promosd5.html
C:\WINDOWS\noscavow\reg.png
C:\WINDOWS\noscavow\repair.png
C:\WINDOWS\noscavow\scr-1.png
C:\WINDOWS\noscavow\scr-2.png
C:\WINDOWS\noscavow\scr-3.png
C:\WINDOWS\noscavow\scr-4.png
C:\WINDOWS\noscavow\styles.css
C:\WINDOWS\noscavow\top-rc.gif
C:\WINDOWS\noscavow\vline.gif
C:\WINDOWS\SYSTEM32\.e0c72f57
C:\WINDOWS\SYSTEM32\.e0c72f57\e0c72f57.Aff.config
C:\WINDOWS\SYSTEM32\.e0c72f57\e0c72f57.BR.config
C:\WINDOWS\SYSTEM32\.e0c72f57\e0c72f57.GR.config
C:\WINDOWS\SYSTEM32\.e0c72f57\e0c72f57.Rdr.config
C:\WINDOWS\SYSTEM32\.e0c72f57\e0c72f57.ServerPlugin.config
C:\WINDOWS\SYSTEM32\APCUPSn.dll
C:\WINDOWS\SYSTEM32\dtltttdptpd.drv
C:\WINDOWS\SYSTEM32\hthddphd.dll
C:\WINDOWS\SYSTEM32\ldhtthhddll.nls
C:\WINDOWS\SYSTEM32\pdlllldtpdl.sys
C:\WINDOWS\SYSTEM32\thhplltlpdt.drv
C:\WINDOWS\SYSTEM32\tphltpldhp.sys
C:\WINDOWS\SYSTEM32\tpppphptltl.nls
C:\WINDOWS\SYSTEM32\ttlplhhthl.dll
.
((((((((((((((((((((((((( Files Created from 2008-02-27 to 2008-03-27 )))))))))))))))))))))))))))))))
.
2008-03-20 17:06 . 2008-03-20 17:06 80,801 –a—— C:\catchme2008-03-20_201530.53.zip
2008-03-20 16:57 . 2008-03-20 16:57 127 –a—— C:\WINDOWS\SYSTEM32\MRT.INI
2008-03-10 19:44 . 2008-03-10 20:01 d——– C:\Program Files\Unlocker
2008-03-09 13:49 . 2008-03-09 13:49 d——– C:\Documents and Settings\Dr Bob\Application Data\Talkback
2008-03-09 12:48 . 2008-03-10 19:25 d——– C:\Program Files\Spyware Doctor
2008-03-09 12:48 . 2008-03-10 19:25 d-a—— C:\Documents and Settings\All Users\Application Data\TEMP
2008-03-09 12:31 . 2008-03-09 12:31 d——– C:\Program Files\CCleaner
2008-03-06 09:12 . 2008-03-06 09:12 d——– C:\Documents and Settings\Sandi\Application Data\Grisoft
2008-03-04 20:10 . 2008-03-04 20:10 d——– C:\Documents and Settings\Dr Bob\Application Data\Grisoft
2008-03-04 20:08 . 2008-03-04 20:08 d——– C:\Documents and Settings\All Users\Application Data\Grisoft
2008-03-04 20:08 . 2007-05-30 05:10 10,872 –a—— C:\WINDOWS\SYSTEM32\DRIVERS\AvgAsCln.sys
2008-03-02 13:19 . 2008-03-02 13:19 d——– C:\Program Files\Lavasoft
2008-03-02 13:19 . 2008-03-02 13:20 d——– C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-03-02 13:18 . 2008-03-10 16:21 d——– C:\Program Files\Common Files\Wise Installation Wizard
2008-03-02 13:08 . 2008-03-09 10:59 77,383 –a—— C:\WINDOWS\SYSTEM32\atasnt40.dll
2008-03-02 13:08 . 2008-03-02 13:08 51,304 –a—— C:\WINDOWS\SYSTEM32\DRIVERS\atnt40k.sys
2008-03-02 12:22 . 2008-03-02 12:22 d——– C:\Documents and Settings\Dr Bob\Application Data\BrowserObjects
2008-03-02 12:22 . 2008-03-02 12:22 d——– C:\Documents and Settings\Dr Bob\Application Data\Autorun
2008-03-02 12:16 . 2008-03-09 16:41 11,776 –a—— C:\WINDOWS\SYSTEM32\WLCtrl32.dl_
2008-03-02 11:57 . 2008-03-09 16:40 11,776 –a—— C:\WINDOWS\SYSTEM32\WLCtrl32.dll
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-05 04:25 ——— d–h–w C:\Program Files\InstallShield Installation Information
2008-03-03 19:01 ——— d—–w C:\Program Files\Common Files\Symantec Shared
2008-03-03 15:34 ——— d—–w C:\Program Files\Symantec AntiVirus
2008-03-02 18:58 14,336 —-a-w C:\WINDOWS\SYSTEM32\svchost.exe
2008-03-02 18:58 14,336 —-a-w C:\WINDOWS\SYSTEM32\DLLCACHE\svchost.exe
2008-02-25 21:37 60,968 —-a-w C:\Documents and Settings\Dr Bob\GoToAssistDownloadHelper.exe
2004-07-26 18:46 520,192 —-a-w C:\Documents and Settings\Rosa\chatlnk.exe
.
——- Sigcheck ——-
2005-03-13 17:55 359808 0e66b538096a6529d1ac66e78eb0d5c8 C:\WINDOWS\$hf_mig$\KB893066\SP2GDR\tcpip.sys
2005-05-25 12:07 359936 63fdfea54eb53de2d863ee454937ce1e C:\WINDOWS\$hf_mig$\KB893066\SP2QFE\tcpip.sys
2006-01-13 10:07 360448 5562cc0a47b2aef06d3417b733f3c195 C:\WINDOWS\$hf_mig$\KB913446\SP2QFE\tcpip.sys
2006-04-20 05:18 360576 b2220c618b42a2212a59d91ebd6fc4b4 C:\WINDOWS\$hf_mig$\KB917953\SP2QFE\tcpip.sys
2007-10-30 09:53 360832 64798ecfa43d78c7178375fcdd16d8c8 C:\WINDOWS\$hf_mig$\KB941644\SP2QFE\tcpip.sys
2005-02-22 19:00 339968 466cbd4831e80729173654ab2b8c0fee C:\WINDOWS\$NtServicePackUninstall$\tcpip.sys
2004-08-03 23:14 359040 9f4b36614a0fc234525ba224957de55c C:\WINDOWS\$NtUninstallKB893066$\tcpip.sys
2004-03-19 15:43 332928 244a2f9816bc9b593957281ef577d976 C:\WINDOWS\$NtUninstallKB893066_0$\tcpip.sys
2005-05-25 12:04 359808 88763a98a4c26c409741b4aa162720c9 C:\WINDOWS\$NtUninstallKB913446$\tcpip.sys
2006-01-12 19:28 359808 583e063fdc888ca30d05c2724b0d7ef4 C:\WINDOWS\$NtUninstallKB917953$\tcpip.sys
2006-04-20 04:51 359808 1dbf125862891817f374f407626967f4 C:\WINDOWS\$NtUninstallKB941644$\tcpip.sys
2004-08-03 23:14 359040 1745b00fc1141404b28f4b94f69a8871 C:\WINDOWS\ServicePackFiles\i386\tcpip.sys
2007-10-30 10:20 360064 ecf02439fd31bbd0dbc2ec05600cf08a C:\WINDOWS\SYSTEM32\DLLCACHE\tcpip.sys
2007-10-30 10:20 360064 ecf02439fd31bbd0dbc2ec05600cf08a C:\WINDOWS\SYSTEM32\DRIVERS\tcpip.sys
.
((((((((((((((((((((((((((((( snapshot@2008-03-18_18.04.11.59 )))))))))))))))))))))))))))))))))))))))))
.
- 2008-02-04 23:09:46 18,214,008 —-a-w C:\WINDOWS\SYSTEM32\MRT.exe
+ 2008-03-05 16:30:54 19,148,408 —-a-w C:\WINDOWS\SYSTEM32\MRT.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NBJ"="C:\Program Files\Ahead\Nero BackItUp\NBJ.exe" [2004-04-27 16:23 1863680]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 09:59 126976]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2004-04-11 18:15 290816]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2004-07-14 21:32 77824]
"MimBoot"="C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe" [2006-01-19 12:06 11776]
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-07-09 11:50 155648]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2006-03-07 14:02 53408]
"vptray"="C:\PROGRA~1\SYMANT~1\\vptray.exe" [2006-03-17 06:34 124656]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 02:25 6731312]
"UnlockerAssistant"="C:\Program Files\Unlocker\UnlockerAssistant.exe" [2008-02-29 22:10 15872]
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [2000-01-21 01:15:54 65588]
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001
"UpdatesDisableNotify"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Yahoo!\\Yahoo! Music Jukebox\\YahooMusicEngine.exe"=
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"15257:TCP"= 15257:TCP:@xpsp2res.dll,-22005
"19708:TCP"= 19708:TCP:@xpsp2res.dll,-22005
"41091:TCP"= 41091:TCP:@xpsp2res.dll,-22005
"50406:TCP"= 50406:TCP:@xpsp2res.dll,-22005
.
**************************************************************************
catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer,
http://www.gmer.net
Rootkit scan 2008-03-26 18:21:01
Windows 5.1.2600 Service Pack 2 NTFS
scanning hidden processes …
scanning hidden autostart entries …
scanning hidden files …
scan completed successfully
hidden files: 0
**************************************************************************
.
Completion time: 2008-03-26 18:22:40
ComboFix-quarantined-files.txt 2008-03-27 01:22:36
ComboFix2.txt 2008-03-25 00:03:15
ComboFix3.txt 2008-03-19 01:05:11
.
2008-03-20 23:57:13 — E O F —
///////////////////////////
We ran the HijackThis program with no problem.
//////////////////////////
Here is the current HijackThis log after restart into normal mode
////////////////////////
Logfile of HijackThis v1.99.1
Scan saved at 6:42:14 PM, on 3/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\PROGRA~1\SYMANT~1\vptray.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Dr Bob\Desktop\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.com/customize/ie/defaul…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://www.dell4me.com/mywaybiz
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Open Picture in &Microsoft; PhotoDraw - res://C:\PROGRA~1\MICROS~4\Office\1033\phdintl.dll/phdContext.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) -
http://support2.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9E58D78E-C5D3-DCF5-F38E-D1FBF76F5CBA} (MNPerformer Class) -
http://www.charter.net/files/musicnet/down…merSetup-sa.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -
https://symantec.webex.com/client/T23L/support/ieatgpc.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Application Layer Gateway Service (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
It is a real hard battle at this point. I would like to thank you for all your help. I only hope that the machine holds out,
Thanks
Robert