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[Resolved] Norton Anti virus and long boot up time

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
:pullhair:

HI

I have Verizon DSL since January 2007, on a new gateway pc with XP, is Vista ready, but not installed. It worked fine until Verizon offered to upgrade my security to Norton Anti Virus 2006. I get this message after boot up: "Auto protect experienced an unexpected error 0x000003ee" Then "3035,12" is displayed in the lower left corner of the box. This box offers a link to go to Symantec and run a fix tool to correct it. Which I have done over and over and over. I have un-installed Norton, downloaded another version and the message continues to appear. The first time I reinstalled Norton in December 2007, the error message did not display again until February. I have been contacting Verizon Support and the Yahoo Sub Team. They dial in to my pc, take over, and try to duplicate the error. It has not been successful at duplicating. If you go into Norton and turn on Auto Protect, it does not stay on. Sometimes rebooting 5 times works. The Yahoo subteam used a yxclean.exe program to remove all of the hidden files of Norton, downloaded Norton again, reinstalled, and the message appears. Since that time, Internet Explorer Ver 6 locks up, does not respond. I then downloaded Ver 7. That created another set of problems. I un-installed it after one week. I'm back to ver 6. When the pc reboots, it takes a minimum of 4 minutes. It sounds like it's scanning the entire drive and opening files. The Yahoo subteam now states that i have exhausted all the trouble shooting available. They feel it is now my hard drive and not Norton. I disagree. A friend recommended this forum for help. I just want to use the pc instead of fixing it all the time. Thank you in advance!

Darlene Pirozzi

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Post #2
Welcome to the Forums.

The fixes we will use are specific to your problems and should only be used for this issue on this machine.

Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. So lets do this to the end!

  • All hijackthis logs I ask for should be done in normal mode ( not safe mode)
  • These logs should be done last after you have followed my instructions in the previous post.


Please if you decide to seek help at another forum let us know. There is a shortage of helpers and tying 2 of us up is a waste of time.
If you have any questions about any advice given here please STOP and ask!




___________________________________
DISABLE Spyware Doctor
It is a good program, but … it may hinder the removal of some HijackThis entries. You can re-enable it after you're clean.
From within Spyware Doctor, click the "OnGuard" button on the left side.
Uncheck "Activate OnGuard".


________________________________

Go to
Start/control panel/add remove programs ;
And Uninstall any /all of the fiollowing

Anything to do with Zango

180 solutions

Ask tool bars

My web search/assistant

I also want you to uninstall anything you do not recogognize or install your self.




______________________________
RUN HJT

HJT
Run hijackthis and choose scan only and place a check by the following lines if present.
Close all other windows and browsers except HJT before clicking on Fix Checked


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\5.bin\MWSSRCAS.DLL
R3 - URLSearchHook: (no name) - {0A94B116-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\5.bin\MWSSRCAS.DLL
O2 - BHO: Zango - {07AA283A-43D7-4CBE-A064-32A21112D94D} - C:\Program Files\Zango\bin\10.0.370.0\HostIE.dll (file missing)
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\5.bin\MWSBAR.DLL
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Ask Toolbar BHO - {F4D76F01-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
O3 - Toolbar: Zango - {07AA283A-43D7-4CBE-A064-32A21112D94D} - C:\Program Files\Zango\bin\10.0.370.0\HostIE.dll (file missing)
O3 - Toolbar: Ask Toolbar - {F4D76F09-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\5.bin\MWSBAR.DLL
O4 - HKLM\..\Run: [ZangoSA] "C:\Program Files\Zango\bin\10.0.370.0\ZangoSA.exe"
O4 - HKLM\..\Run: [ZangoOE] C:\Program Files\Zango\bin\10.0.370.0\OEAddOn.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\5.bin\mwsoemon.exe
O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\5.bin\m3SrchMn.exe" /m=2 /w
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/…?p=ZSYYYYYYYYUS
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f…p1.0.0.15-3.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ss/sa…abs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/26.30/uploader2.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} - http://updates.lifescapeinc.com/installers…ll/pinstall.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1452/ftp…02/cpbrkpie.cab




Close that.




______________________________

Download and install CCleaner from here


If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.

  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Reset Temp File Removal for Regular Use.
    Click on the Options block on the left. Select the Advanced button.
    Check "Only delete files in Windows Temp folders older than 48 hours".


    Now run the program and click on Run Cleaner
    ( Do not use the Registry function to clean anything with this program. Having anything auto clean your regisrty is risky).






_______________
open CCleaner
click on tools
highlight uninstall

down on the bottom click save to text file.
Save it to your desktop and post
the contents
of that log for me.




_________________________________________
Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post the contents of that log.

    If you accidently close it you may find it here.
    Start -> All Programs -> Malwarebytes' Anti-Malware -> Logs



    _________________________
    In your next reply I would like to see:
  • A new HJT log
  • The report from Malwarebytes' Anti-Malware
  • The report from ccleaners uninstall list
  • Let me know which programs you were able to uninstall
Post #3
Thanks for the reply!! I have started with your advice. I have deleted Zango, the ASK toolbar and my we search/assistant. I can not find 180 solutions. I don't even know what that is. I can't find it on the add\remove program window. It must be called something else. I have uninstalled Norton and spyware doctor. I have installed Trend Micro for viruses. It still takes too long to boot up. After all the above changes, I'm at 3 minutes to boot, and it still sounds like it scanning files. So I think this 180 solutions must be the problem. And I can't find it. H ave any ideas as to what it might be called?? Again, thanks! I appreciate it! dar
Post #4 last edited
Don't worry about the 180 solutions. As I said uninstall only if there present. Just continue with the fix I wrote and post what I have asked for. Please do not start adding and removing programs until I have finished. This will only complicate things.
Post #6
If it's all the same to you in the future just copy and past the contents of the logs in your reply. If I ask for a few logs feel free to use 2 posts or more if you need them. Makes it easier on me.
Post #7
HI I ran the malaware and here is the log below. Tell me, obviously Zango is spyware, do you know how I got it? You have a been a wonderful, big help. Thanks so much! dar B) Malwarebytes' Anti-Malware 1.07 Database version: 461 Scan type: Full Scan (C:\|D:\|F:\|G:\|H:\|I:\|) Objects scanned: 254208 Time elapsed: 1 hour(s), 36 minute(s), 43 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 68 Registry Values Infected: 2 Registry Data Items Infected: 0 Folders Infected: 9 Files Infected: 34 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\Interface\{00b77587-be1b-4201-b8e9-09fcf50ab771} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{067c6a37-72ea-4437-863a-5be20c246f3c} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hostie.bho (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hostie.bho.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{34e29700-0d13-46aa-b9a5-ace68e21a091} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{3661af2d-c27b-499c-9bcf-66c8502a3806} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{99123ac9-7dda-4c82-b252-44c2804bf392} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{5a4737a8-b92a-4e54-970e-c2891d98ce3f} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{ace99e77-aa2a-43c2-8c9d-caf2020fdf2b} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{e0fb1610-b25b-49f6-be20-751b2f230e6f} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{3f0915b8-b238-4c2d-ad1e-60db1e14d27a} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{ea58c2ea-be26-49dd-9b9a-c8e4e5ca7791} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{fca28ac5-c1e1-4d67-a5ae-c44d6c374d9f} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{1230cf51-6bc4-4a23-b3f1-c7cf0afed619} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{1985fce1-4043-4346-ae70-d0a0cd90bdd3} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{1a2af056-1fe1-47ca-993d-5d09d18e674e} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{1e5b2693-d348-4ca7-8364-4f5e51bf9c6d} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1e5b2693-d348-4ca7-8364-4f5e51bf9c6d} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{2e623b96-b166-4c70-8169-820761794299} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{4e8b851b-05b0-4baf-b24d-d0dfe88dded3} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{50c3e2b3-4fd7-4cb9-91f9-641a6e6b3689} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{62b0b239-f9ac-4a5b-bfae-62c7a23f7627} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{726f0ab9-b842-4ae4-90c7-230e233e6a99} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{b9cc2b92-5611-453f-8381-8b6f72d9c0b8} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{c4543e64-1498-410d-8e72-4744eea99ab9} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{2b81f920-6660-4f76-93bf-b1c67bf5d1a0} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{2e54ac53-efa4-4831-a3f6-b47b1a1937cf} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2e54ac53-efa4-4831-a3f6-b47b1a1937cf} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{49155dae-c471-40fa-98ee-b2b3cad115ce} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{4d783385-0dda-4188-a529-c97dc3d67cbd} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{54a3f8b7-228e-4ed8-895b-de832b2c3959} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\toolbar.htmlmenuui (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\toolbar.htmlmenuui.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\toolbar.toolbarctl (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\toolbar.toolbarctl.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{6e10479b-31e8-4a3b-81b1-ddaf39097f19} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\srv.coreservices (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\srv.coreservices.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hostol.mailanim (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hostol.mailanim.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hbmain.commband (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hbmain.commband.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{93b0fa7b-50f6-41b4-ac7e-612a72ce8c3c} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{e420a65f-9984-4b8c-9fa9-1ed69d3b0a13} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{b247f5bf-bd9d-4ecd-8fc1-365f36a1fda1} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{bbbfb891-98ae-4678-86f3-bd5a2eed86c9} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\coresrv.lfgax (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\coresrv.lfgax.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hostol.webmailsend (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hostol.webmailsend.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{bd937ffe-0352-4fde-88f2-c30d1a9b25cf} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{bd937ffe-0352-4fde-88f2-c30d1a9b25cf} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{bf1bf02c-5a86-4ecf-adac-472c54c4d21e} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\instie.hbinstobj (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\instie.hbinstobj.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\coresrv.coreservices (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\coresrv.coreservices.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\AppID\{dbf00e12-281c-4dc8-a7ec-1ff45182439b} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hbr.hbmain (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hbr.hbmain.1 (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{eddbb5ee-bb64-4bfc-9dbe-e7c85941335b} (Adware.Zango) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{a84e835e-1b9c-4fc0-980f-4b2da3c6a2a7} (Adware.Comet) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{bf0a1ff4-bbaf-487f-bc85-a24ef8f443a8} (Adware.Comet) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\[removed] (Adware.Zango) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\Zango 10.0.370.0 (Adware.Zango) -> Quarantined and deleted successfully. Registry Data Items Infected: (No malicious items detected) Folders Infected: C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\Program Files\FunWebProducts\Shared (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com\ActiveDesktop (Adware.Comet) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com\SSSInstaller (Adware.Comet) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com\Wallpaper (Adware.Comet) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com\ActiveDesktop\bin (Adware.Comet) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com\SSSInstaller\bin (Adware.Comet) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\ZangoSA (Adware.Zango) -> Quarantined and deleted successfully. Files Infected: C:\Program Files\MSN Messenger\msimg32.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\Program Files\MSN Messenger\riched20.dll (Adware.MyWeb.FunWeb) -> Quarantined and deleted successfully. C:\Program Files\Screensavers.com\ActiveDesktop\bin\ActiveDesktopExe.exe (Adware.Comet) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004159.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004160.scr (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004168.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004170.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004171.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004172.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004174.SCR (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004176.DLL (Adware.MyWeb.FunWeb) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004177.EXE (Adware.MyWeb.FunWeb) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004178.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004179.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004180.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004182.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004183.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004184.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004185.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004187.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004190.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004191.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP6\A0004192.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP7\A0004272.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP7\A0004273.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP7\A0004275.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP7\A0004276.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\Program Files\FunWebProducts\Shared\0106574D.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\Program Files\FunWebProducts\Shared\0106F16A.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSA.dat (Adware.Zango) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSAAbout.mht (Adware.Zango) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSAau.dat (Adware.Zango) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSAEula.mht (Adware.Zango) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSA_kyf.dat (Adware.Zango) -> Quarantined and deleted successfully.
Post #8
Hi

here is the newest high jack file:

Logfile of HijackThis v1.99.1
Scan saved at 7:57:00 PM, on 3/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Gateway\EzTune\DTSRVC.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\vVX3000.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\zHotkey.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Portrait Displays\Pivot Software\floater.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.f843.mail.yahoo.com/ym/login?.rand=0n8iu7mvsf4t0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Verizon Custom Uninstall Tracking] C:\DOCUME~1\ROADQU~1\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=Verizon
O4 - HKLM\..\Run: [Trend Micro AntiVirus 2007] C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe -1 –delay 15
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\PrintMaster 16\pmremind.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Gateway\EzTune\DTSRVC.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Unknown owner - C:\Program Files\Trend Micro\BM\TMBMSRV.exe" /service (file missing)
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
Post #9
Very good chance Zango came bunbled with something else we removed already.
Unless you read the micro print (EULA /end users licence aggreement) you never know what's going to get placed on your PC.



______________________________
RUN HJT

HJT
Run hijackthis and choose scan only and place a check by the following lines if present.
Close all other windows and browsers except HJT before clicking on Fix Checked


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…/search/ie.html

Close that.



_________________________________
You need to update SunJava for security reasons.
Updating Java:
Download the latest version of
Java Runtime Environment (JRE) 6 Update5

  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 5
    … allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the [external image: Posted Image] icon next to it.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u5-windows-i586-p.exe
    to install the newest version.





_________________________
In your next reply I would like to see:
  • A new HJT log
  • Tell me how things seem to b running at this point ?
  • Also since you removed Nortons ( smart move in my opinion) have the error messages stoped ?
  • Have boot up times improved ?
Post #10
hi!
Wow - what a process this was! I'm sure glad you know how to do this!! I would of never figured this one out on my own!! Here is the HJT file:

Logfile of HijackThis v1.99.1
Scan saved at 9:45:20 PM, on 3/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\vVX3000.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Portrait Displays\Pivot Software\floater.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Gateway\EzTune\DTSRVC.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.f843.mail.yahoo.com/ym/login?.rand=0n8iu7mvsf4t0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Verizon Custom Uninstall Tracking] C:\DOCUME~1\ROADQU~1\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=Verizon
O4 - HKLM\..\Run: [Trend Micro AntiVirus 2007] C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe -1 –delay 15
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\PrintMaster 16\pmremind.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Gateway\EzTune\DTSRVC.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Unknown owner - C:\Program Files\Trend Micro\BM\TMBMSRV.exe" /service (file missing)
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe



I use Firefox for our browser since IE6 "is not responding" during this meltdown. I haven't tried to use it IE yet. Not that brave, maybe tomorrow!! My husband hasn't been swearing
at the computer when I come home from work, so this is a great thing!!!

When I boot up, it takes about 2 minutes now, that's been cut in half. It still sounds like it's imploding files when it boots. It's not a quiet machine anymore. Could there still be sometning going happening in there??

At the beginning of this problem, I also had 72 processes running, I have been as low as 49 processes running.

The error "auto protect experienced an unexpected error: ox000003ee" was from Norton. Since I have uninstalled Norton, I no longer see the error message. It appears that this hard drive was being strangled by adware. Adware that Norton was supposed to protect this pc from getting. Doesn't look like Norton is a very good anti virus\spyware protector, now does it? After I installed Trend-Micro anti virus and ran a fulls system scan, it found a trojan, Worm_suhanad ac on this drive, and 3 occurances of PE_Generic, which is a virus, and something else called endprocess.exe and 188727.msi - all of which were removed. I am very unhappy with Norton and Verizon support on this issue. I am very pleased with the results I have recieved on this forum. Very pleased.

What is the next step?

dar
Post #11
The next and hopefully last step will be to do an Online scan to see if anything is left.
So hold your breath this does require Internet explorer.
Actually don't hold your breath. This scan will take some time so be patient.



______________________________

Download and install CCleaner from here


If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.

  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Reset Temp File Removal for Regular Use.
    Click on the Options block on the left. Select the Advanced button.
    Check "Only delete files in Windows Temp folders older than 48 hours".


    Now run the program and click on Run Cleaner
    ( Do not use the Registry function to clean anything with this program. Having anything auto clean your regisrty is risky).


_________________________________

Using Internet Explorer, please do a Kaspersky Online Scan.
This scan will take some time so be patient.

Answer Yes, when prompted to install an ActiveX component.
  • The program will then begin downloading the latest definition files.
  • Once the files have been downloaded click on NEXT
  • Locate the Scan Settings button & configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK & have it scan My Computer
  • Once the scan is complete, it will provide a report if your system is infected. It does not provide an option to clean/disinfect. We only require a report from it.

    [external image: Posted Image]

  • Click the Save as Text button to save the file to your desktop and post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan
Post #12
hi I ran the other scanner like you said. it found 2 viruses and 3 infected files. Looks like jibberish to me!! I can't make heads or tales out of it. You will of course. Let me know what my next step is, after this, I'm rebooting. ——————————————————————————- KASPERSKY ONLINE SCANNER REPORT Saturday, March 08, 2008 3:47:02 PM Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.98.0 Kaspersky Anti-Virus database last update: 8/03/2008 Kaspersky Anti-Virus database records: 614843 ——————————————————————————- Scan Settings: Scan using the following antivirus database: extended Scan Archives: true Scan Mail Bases: true Scan Target - My Computer: C:\ D:\ E:\ F:\ G:\ H:\ I:\ Scan Statistics: Total number of scanned objects: 214326 Number of viruses found: 2 Number of infected objects: 3 Number of suspicious objects: 0 Duration of the scan process: 02:09:57 Infected Object Name / Virus Name / Last Action C:\4fd947a4171eafa9bb7d07334ddcc845\msxml4-KB927978-enu.log Object is locked skipped C:\a022edd8928d9a92e3\update\update.exe Object is locked skipped C:\a022edd8928d9a92e3\update\wpdinstallutil.dll Object is locked skipped C:\b1b9166b1bb707215b28\update\update.exe Object is locked skipped C:\b5e162d8e961fb30690333a55918\msxml4-KB927978-enu.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\InboxLOG.txt Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\OutboxLOG.txt Object is locked skipped C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp Object is locked skipped C:\Documents and Settings\All Users\DRM\drmstore.hds Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\Owner.PIROZZI\Cookies\index.dat Object is locked skipped C:\Documents and Settings\Owner.PIROZZI\Local Settings\Application Data\Microsoft\Media Player\CurrentDatabase_360.wmdb Object is locked skipped C:\Documents and Settings\Owner.PIROZZI\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\Owner.PIROZZI\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\Road Queen\Cookies\index.dat Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Media Player\CurrentDatabase_360.wmdb Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Messenger\[removed]\SharingMetadata\Logs\Dfsr00005.log Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Messenger\[removed]\SharingMetadata\pending.dat Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Messenger\[removed]\SharingMetadata\Working\database_4210_2B51_102B_4AED\dfsr.db Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Messenger\[removed]\SharingMetadata\Working\database_4210_2B51_102B_4AED\fsr.log Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Messenger\[removed]\SharingMetadata\Working\database_4210_2B51_102B_4AED\fsrtmp.log Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Messenger\[removed]\SharingMetadata\Working\database_4210_2B51_102B_4AED\tmp.edb Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Windows Live Contacts\[removed]\real\members.stg Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Application Data\Microsoft\Windows Live Contacts\[removed]\shadow\members.stg Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\History\History.IE5\MSHist012008030820080309\index.dat Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Temp\~DF69BC.tmp Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Temp\~DF69CF.tmp Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Temp\~DF846F.tmp Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Temp\~DF8482.tmp Object is locked skipped C:\Documents and Settings\Road Queen\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\Road Queen\NTUSER.DAT Object is locked skipped C:\Documents and Settings\Road Queen\ntuser.dat.LOG Object is locked skipped C:\Log.txt Object is locked skipped C:\Program Files\Hijackthis\backups\backup-20080306-174436-417.dll Infected: not-a-virus:AdWare.Win32.Coupons.h skipped C:\Program Files\Trend Micro\Internet Security\Quarantine\39.tmp Infected: not-a-virus:AdTool.Win32.MyWebSearch.at skipped C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP16\change.log Object is locked skipped C:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP8\A0004512.ocx Infected: not-a-virus:AdWare.Win32.Coupons.h skipped C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped C:\WINDOWS\ModemLog_PCI Soft Data Fax Modem with SmartCP.txt Object is locked skipped C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{781D57BE-B263-4BE3-9269-C2FD181468B1}.crmlog Object is locked skipped C:\WINDOWS\SchedLgU.Txt Object is locked skipped C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped C:\WINDOWS\Sti_Trace.log Object is locked skipped C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\default Object is locked skipped C:\WINDOWS\system32\config\default.LOG Object is locked skipped C:\WINDOWS\system32\config\Internet.evt Object is locked skipped C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped C:\WINDOWS\system32\config\SAM Object is locked skipped C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\SECURITY Object is locked skipped C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped C:\WINDOWS\system32\config\software Object is locked skipped C:\WINDOWS\system32\config\software.LOG Object is locked skipped C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\system Object is locked skipped C:\WINDOWS\system32\config\system.LOG Object is locked skipped C:\WINDOWS\system32\h323log.txt Object is locked skipped C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped C:\WINDOWS\wiadebug.log Object is locked skipped C:\WINDOWS\wiaservc.log Object is locked skipped C:\WINDOWS\WindowsUpdate.log Object is locked skipped D:\System Volume Information\_restore{4E015214-6BB0-4181-B365-456CF1DEC069}\RP16\change.log Object is locked skipped Scan process completed.
Post #13
Everything looks good.
Alls Kaspersky found was some things we already new about and in system restore which we will handle now.






Great news ! [external image: Posted Image]

Your log now appears to be clean.

Lets do a few things to tidy up.
Please do these in the order I suggest!

Delete these folders if present.
Don't worry if there not there.

C:\Program Files\Zango

C:\Program Files\MyWebSearch

__________________________________

Navigate to this folder and delete it's contents.

C:\Program Files\Hijackthis\backups By clicking on
file>> select all>>delete.




___________________________________
Please create a 'clean' System Restore Point:
The reason for doing this is in case you need system restore you don't put back all we just took out.
Right click My Computer
Then Propeties then system restore
Place a check mark by turn off system restore
Click APPLY
Windows will give you a warning click yes
REBOOT

Now go right back to the same place and unchecksystem restore
Click APPLYand OK


_________________________________________________

Keep the CCleaner program and use that weekly or Monthly depending on how much you use the computer.








A few things to help with possible threats

These are optional . But will help protect you further.
___________________________________

SpywareBlaster

Install SpywareBlaster

SpywareBlaster will add a large list of programs and sites to your Internet Explorer/Firefox settings that will protect you from accidentally running or downloading known malicious programs.
After the installation, click Download Latest Protection Updates. When it finishes, click Enable All Protection.


______________________________
SiteHound

http://www.firetrust.com/firetrustsitehound.html

This tool bar will help protect you from.

Over 4,000 fake bank and credit sites.
Tens of thousands of pornographic
and adult sites.
The never ending fake phishing sites.
Malicious sites, which can infect you
with spyware and adware if you visit
them.
Sites to download software which
may infect your computer with
spyware, a virus or adware


___________________________________
Download and Install a HOSTS File
A Hosts file is a plain text file which prevents your computer from connecting to malware and spyware sites by redirecting the connection request to 127.0.0.1, which is your local address. If you use a proxy server, or if you are on AOL, be sure to read the special instructions.
You can download the MVPS Hosts File and see a HOSTS file tutorial here :
This website also contains useful tips, and links to other resources and utilities.


___________________________________
Make your Internet Explorer more secure
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click on the Security tab
3. Click the Internet icon so it becomes highlighted.
4. Click on Default Level and click Ok
5. Click on the Custom Level button.

Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt

When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.

6. Next press the Apply button and then the OK to exit the Internet Properties page.


Here's a site with great advise on how to AVOID malware. Much easier to do than removing it.





Safe and Happy Surfing. :)
Post #14
HI wow - what a job this was!! I've done all you said to do, step by step, in the exact order you gave direction. I do have a question. That Persinsky online scan I did. it said I had 2 viruses and 3 infected objects. Do I still have them since this online scan only gave a report, it did not remove or disinfect? I'm worried. I have downloaded spyware blaster and did all the settings to the max. Do you have any idea as to what I did to contract these spywares? If knew what I had done in the past, I do not want to repeat it again! I want to thank you very, very much for helping me!! You have been a god send! I appreciate your help!! I really do! I was about to loose my religion!!! thank you so very much! Heaven must be missing an angel!! Dar
Post #15 last edited

Everything looks good.
Alls Kaspersky found was some things we already new about and in system restore which we will handle now.


What Kaspersky had found were things already quarantined by other scanners. If there was something more to delete we would have been all over it.

You are safe for now I assure you. :popcorn:


Heaven must be missing an angel!!


That's about the best compliment I have received.

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