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Spyware / Malware / Virus Removal

[Closed] Lots of popups and Task manager disabled

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi Guys,

A friend of mine has started having huge problems with her PC. This is what she emailed me about her PC.

Everytime I log onto the Internet at the top of the task bar it keeps coming up with ucleaner : and although norton wont allow access- it pops up and then the computer froze and went spastic.

• the cross with circle popped up a number of times The taskbar has already been disabled by mananger.
• on the bottom right this Norton Auto Protect blocked down loader pops up every 5 secs. this is so annoying and it wont close even after getting rid of the risks
• then when I went to shut down
end program came up:
1. ccsvchst
2. sysfader
3. explore exe
It really is making it hard for me to use my computer with all of these problems. Really frustrating.

I ran HJT on the machine and here's the log.
I tried to look up the results on the castlecops website but it was down unfortunately.
I ran HJT on Friday afternoon and she has only used it for email on Friday night and that's it. She powered it off until I could get back to her about it.

Logfile of HijackThis v1.99.1
Scan saved at 4:15:19 PM, on 22/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dlcccoms.exe
C:\Program Files\Common Files\Symantec Shared\SecurityHistory\mcui32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://dellsearchedit.myway.com/samisc/del…ebar.jhtml?p=DA
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=…6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SXG Advisor - {6FFDE480-14C1-43FC-BEC1-CA97A2541FFD} - C:\WINDOWS\dmdvpnslp.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: emotigt - {54BECB1C-D4EA-47B2-9B56-C6768144FDD5} - C:\WINDOWS\emotigt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlccmon.exe] "C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PacificPoker - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O21 - SSODL: admgcx - {A6A08023-6707-413F-9791-02DF8EC09AC6} - C:\WINDOWS\admgcx.dll
O21 - SSODL: bdmanager - {BF44176F-836B-4FFA-A611-A9D23C1446A0} - C:\WINDOWS\bdmanager.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: dlcc_device - - C:\WINDOWS\system32\dlcccoms.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
Post #2
Hello Schotty and welcome back to the What the Tech Forums

My name is Trevuren and I will be helping you with your problem.


A. First we need to disable some of your security programs to avoid them interfering with our tools:

NORTON ANTIVIRUS
Please navigate to the system tray on the bottom right hand corner and look for a [external image: Posted Image] sign.
  • right-click it -> chose "Disable Auto-Protect."
  • select a duration of 5 hours (this assures no interference with the cleanup of your pc)
  • click "Ok."
  • a popup will warn that protection will now be disabled and the sign will now look like this: [external image: Posted Image]
You succesfully disabled the Norton Antivirus Guard.



B. Next, please Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum.



C. Please download ComboFix by sUBs from HERE or HERE directly to your Desktop.

Note: If you already have ComboFix on your machine, please DELETE it from your desktop before downloading the newest version.

Go to [external image: Posted Image] -> Run -> copy/paste the following single line command in the runbox & click OK

"%userprofile%\desktop\combofix.exe" /killall

[external image: Posted Image]
  • ComboFix will automatically start. Any monitoring programs will be shut down like your antivirus, antispyware programs for example.
  • ComboFix may restart your computer, this is normal.
  • When finished, it will produce a log, ComboFix.txt.
  • Please post ComboFix.txt in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.


D. Logs/Reports to post:
  • Report.txt from SDFix
  • ComboFix.txt
  • A fresh HijackThis log. Run HijackThis after you have finished running both other tools
Post #3
Hi Trevuren,

Thanks for your help with this.

SDFix: Version 1.146

Run by [removed] on Mon 25/02/2008 at 04:15 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Windows Registry Values
Restoring Windows Default Hosts File
Restoring Default HomePage Value
Restoring Default Desktop Components Value

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat - Deleted
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat - Deleted
C:\Documents and Settings\admin\Favorites\Error Cleaner.url - Deleted
C:\Documents and Settings\admin\Favorites\Privacy Protector.url - Deleted
C:\Documents and Settings\admin\Favorites\Spyware&Malware; Protection.url - Deleted
C:\WINDOWS\admgcx.dll - Deleted
C:\WINDOWS\dat.txt - Deleted
C:\WINDOWS\search_res.txt - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-02-25 16:20:23
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden services & system hive …

scanning hidden registry entries …

scanning hidden files …

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:MSN Messenger 7.0"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:MSN Messenger 7.0"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Mon 3 Dec 2007 0 A.SH. — "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Thu 9 Aug 2007 400 A..H. — "C:\Program Files\Common Files\Symantec Shared\COH\COH32LU.reg"
Thu 9 Aug 2007 403 A..H. — "C:\Program Files\Common Files\Symantec Shared\COH\COHDLU.reg"
Wed 29 Mar 2006 8 A..H. — "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch1\lock.tmp"
Wed 29 Mar 2006 8 A..H. — "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch2\lock.tmp"
Wed 29 Mar 2006 8 A..H. — "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch3\lock.tmp"
Wed 19 Apr 2006 8 A..H. — "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch4\lock.tmp"

Finished!

ComboFix 08-02-24.4 - admin 2008-02-25 16:28:30.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.237 [GMT 11:00]
Running from: c:\temp\combofix.exe
Command switches used :: /killall
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((( Files Created from 2008-01-25 to 2008-02-25 )))))))))))))))))))))))))))))))
.

2008-02-25 16:12 . 2008-02-25 16:12 d——– C:\WINDOWS\ERUNT
2008-02-25 16:08 . 2008-02-25 16:08 d——– C:\Temp
2008-02-25 16:08 . 2008-02-25 16:23 d——– C:\SDFix
2008-02-25 16:08 . 2008-02-25 13:16 1,616,358 –a—— C:\Temp\Combofix.exe
2008-02-25 16:08 . 2008-02-25 13:16 1,312,444 –a—— C:\Temp\SDFix.exe
2008-02-25 13:16 . 2008-02-25 13:16 1,616,358 –a—— C:\notepad.exe
2008-02-25 13:16 . 2008-02-25 13:16 1,312,444 –a—— C:\SDFix.exe
2008-02-12 11:13 . 2008-02-12 11:13 d——– C:\Program Files\iPod
2008-02-12 11:12 . 2008-02-12 11:13 d——– C:\Program Files\iTunes
2008-02-12 11:10 . 2008-02-12 11:11 d——– C:\Program Files\QuickTime
2008-01-31 23:13 . 2008-01-31 23:13 90,112 –a—— C:\WINDOWS\system32\QuickTimeVR.qtx
2008-01-31 23:13 . 2008-01-31 23:13 57,344 –a—— C:\WINDOWS\system32\QuickTime.qts
2008-01-30 12:40 . 2006-02-09 21:05 520,192 ——— C:\WINDOWS\system32\ati2sgag.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-02-25 05:27 ——— d—–w C:\Program Files\Common Files\Symantec Shared
2008-02-25 04:33 ——— d—–w C:\Documents and Settings\All Users\Application Data\Symantec
2008-02-25 02:11 ——— d—–w C:\Program Files\Dl_cats
2008-02-06 06:52 ——— d—–w C:\Program Files\Dell Photo AIO Printer 924
2008-01-30 01:40 ——— d–h–w C:\Program Files\InstallShield Installation Information
2008-01-30 01:40 ——— d—–w C:\Program Files\ATI Technologies
2008-01-23 05:42 ——— d—–w C:\Program Files\Norton Internet Security
2008-01-23 02:14 805 —-a-w C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-01-23 02:14 60,800 —-a-w C:\WINDOWS\system32\S32EVNT1.DLL
2008-01-23 02:14 123,952 —-a-w C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-01-23 02:14 10,740 —-a-w C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-01-23 02:14 ——— d—–w C:\Program Files\Symantec
2008-01-21 23:54 ——— d—–w C:\Documents and Settings\All Users\Application Data\McAfee
2008-01-21 23:53 ——— d—–w C:\Program Files\McAfee.com
2008-01-21 23:53 ——— d—–w C:\Program Files\McAfee
2008-01-21 23:50 ——— d—–w C:\Documents and Settings\admin\Application Data\Symantec
2008-01-21 23:48 ——— d—–w C:\Program Files\Windows Sidebar
2008-01-21 23:41 ——— d—–w C:\Documents and Settings\All Users\Application Data\SiteAdvisor
2008-01-20 09:45 ——— d—–w C:\Program Files\Common Files\muvee Technologies
2008-01-20 09:44 ——— d—–w C:\Documents and Settings\All Users\Application Data\Apple Computer
2008-01-20 09:42 ——— d—–w C:\Program Files\OLYMPUS
2008-01-14 22:54 10,537 —-a-w C:\WINDOWS\system32\drivers\coh_mon.cat
2008-01-14 18:28 706 —-a-w C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-01-12 07:32 23,904 —-a-w C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-01-11 05:53 44,544 —-a-w C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-12-19 23:01 347,136 —-a-w C:\WINDOWS\system32\dllcache\dxtmsft.dll
2007-12-18 09:51 179,584 ——w C:\WINDOWS\system32\dllcache\mrxdav.sys
2007-12-08 05:21 3,592,192 —-a-w C:\WINDOWS\system32\dllcache\mshtml.dll
2007-12-06 11:01 625,664 ——w C:\WINDOWS\system32\dllcache\iexplore.exe
2007-12-06 11:00 70,656 ——w C:\WINDOWS\system32\dllcache\ie4uinit.exe
2007-12-06 11:00 13,824 ——w C:\WINDOWS\system32\dllcache\ieudinit.exe
2007-12-06 04:59 161,792 ——w C:\WINDOWS\system32\dllcache\ieakui.dll
2007-12-04 18:38 550,912 —-a-w C:\WINDOWS\system32\oleaut32.dll
2007-12-04 18:38 550,912 ——w C:\WINDOWS\system32\dllcache\oleaut32.dll
2007-07-10 03:26 60,968 —-a-w C:\Documents and Settings\admin\GoToAssistDownloadHelper.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
2007-08-25 14:51 316784 –a—— C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
2008-01-31 15:19 116088 –a—— C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{0BF43445-2F28-4351-9252-17FE6E806AA0}
{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}

[HKEY_CLASSES_ROOT\clsid\{7febefe3-6b19-4349-98d2-ffb09d4b49ca}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"= C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll [2007-08-25 14:51 316784]

[HKEY_CLASSES_ROOT\clsid\{7febefe3-6b19-4349-98d2-ffb09d4b49ca}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 08:00 15360]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-14 03:24 1694208]
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [ ]
"OM2_Monitor"="C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" [2007-05-28 16:59 95800]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IMJPMIG8.1"="C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" [2004-08-04 08:00 208952]
"MSPY2002"="C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 08:00 59392]
"PHIME2002ASync"="C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.exe" [2004-08-04 08:00 455168]
"PHIME2002A"="C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.exe" [2004-08-04 08:00 455168]
"SunJavaUpdateSched"="C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe" [2003-11-19 20:48 32881]
"SigmatelSysTrayApp"="stsystra.exe" [2005-03-23 02:20 339968 C:\WINDOWS\stsystra.exe]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2006-02-09 21:05 344064]
"DMXLauncher"="C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [2005-11-01 06:12 94208]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2006-03-29 20:59 26112]
"DLA"="C:\WINDOWS\System32\DLA\DLACTRLW.EXE" [2005-09-08 08:20 122940]
"ISUSPM Startup"="C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 19:50 221184]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 19:50 81920]
"DLCCCATS"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll" [2005-09-14 03:50 73728]
"dlccmon.exe"="C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe" [2005-10-21 05:40 430080]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-01-31 13:15 51048]
"osCheck"="C:\Program Files\Norton Internet Security\osCheck.exe" [2007-08-25 15:53 714608]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-01-31 23:13 385024]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-02-04 14:18 267048]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [2006-03-29 20:59:22 24576]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3587:TCP"= 3587:TCP:Windows Peer-to-Peer Grouping
"3540:UDP"= 3540:UDP:Peer Name Resolution Protocol (PNRP)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\IcmpSettings]
"AllowInboundEchoRequest"= 1 (0x1)

R2 LiveUpdate Notice;LiveUpdate Notice;"C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" [2008-01-31 13:15]
R3 SymIMMP;SymIMMP;C:\WINDOWS\system32\DRIVERS\SymIM.sys [2007-08-10 11:27]
S3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [2008-01-12 18:32]
S3 p2pgasvc;Peer Networking Group Authentication;C:\WINDOWS\system32\svchost.exe [2004-08-04 08:00]
S3 p2pimsvc;Peer Networking Identity Manager;C:\WINDOWS\system32\svchost.exe [2004-08-04 08:00]
S3 p2psvc;Peer Networking;C:\WINDOWS\system32\svchost.exe [2004-08-04 08:00]
S3 PNRPSvc;Peer Name Resolution Protocol;C:\WINDOWS\system32\svchost.exe [2004-08-04 08:00]
S3 SymIM;Symantec Network Security Intermediate Filter Service;C:\WINDOWS\system32\DRIVERS\SymIM.sys [2007-08-10 11:27]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
p2psvc REG_MULTI_SZ p2psvc p2pimsvc p2pgasvc PNRPSvc

*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
"2008-02-18 21:37:03 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2008-02-22 05:05:17 C:\WINDOWS\Tasks\Norton Internet Security - Run Full System Scan - admin.job"
- C:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-02-25 16:35:16
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dlcccoms.exe
.
**************************************************************************
.
Completion time: 2008-02-25 16:37:21 - machine was rebooted
ComboFix-quarantined-files.txt 2008-02-25 05:37:14
.
2008-02-14 16:02:38 — E O F —
Logfile of HijackThis v1.99.1
Scan saved at 16:38, on 2008-02-25
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dlcccoms.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlccmon.exe] "C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PacificPoker - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: dlcc_device - - C:\WINDOWS\system32\dlcccoms.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
Post #4
A. Please provide a list of uninstallable programs.

To Provide a List of Installed Programs
  • Run HijackThis.
  • Click Config>>Miscellaneous Tools>>Open Uninstall Manager>>Save List
  • Save list to Desktop
  • Copy the Notepad list and Paste it into this thread.


B. I need you to run the following scan: Eset Online Scanner
  • Place a check mark in the box YES, I accept the Terms Of Use
  • Click the Start button.
  • Now click the Install button.
  • Click Start. The scanner engine will initialize and update.
  • Do Not place a check mark in the box beside Remove found threats.
  • Click the Scan button. The scan will now run, please be patient.
  • When the scan finishes click the Details tab.
  • Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.

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