Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
[external image: Posted Image]
Here's my usual all clean post
Log looks good
You need to create a new Clean restore point.
Note: This will remove all previous Restore Points
Click Start Menu > Run > copy and paste
%SystemRoot%\System32\restore\rstrui.exe
Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab. Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders." Check "Hide protected operating system files."
Click Apply, and then click OK.
Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.
For a tutorial on Firewalls and a listing of some available ones see the link below:
Note: I no longer suggest Zone Alarm
Understanding and Using Firewalls
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.
Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.
Only run one Anti-Virus and Firewall program.
I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Thanks for all your hard work! It appears as though there is something still not right with this notebook : ( I cant run ad-aware without it hanging in the middle… it finds like 55 infections 1/3 of the way in but hangs so I can't clean them. Also, when I click the Icon to open IE… I get some sort of Windows error…. ie. "Cannot find…" but if I click ok, it opens fine. Noticed popups today And it is still amazingly sluggish and hanging.
I am at a point where I am feeling like reformatting and reinstalling Vista Thoughts?
Thanks again LD… you are a gem
You need To disable TeaTimer, it can stop our fix.
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
The best way is to do both, Right click the system tray icon and shut down. This will reset TT's registry snapshot. Then, open spybot in advanced mode and turn it off. When cleaning is done, open Spybot in advanced mode to turn back on.
Once fix is completed in the all clear post!!
Enable Teatimer
Open Spybot
Click on Tools in bottom left hand corner.
Click on Resident.
Check Resident "TeaTimer" box.
Click on Allow change ONLY to popup box with:
Entry: SpybotSD Teatimer
Click on Mode, select Default mode
Close Spybot
Now lets stop the ones not needed to autostart
Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll (file missing)
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll (file missing)
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKUS\S-1-5-20\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-171449339-1904340565-232687155-1003\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Nella')
O4 - HKUS\S-1-5-21-171449339-1904340565-232687155-1004\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Alex')
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll (file missing)
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O23 - Service: BugSoft AnyTrial (AnyTrial) - Unknown owner - C:\Windows\AnyTrial.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
Close ALL windows and browsers except HijackThis and click "Fix checked"
Reboot and "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
In the services window find (AnyTrial) BugSoft AnyTrial if listed.
Right click and choose "Properties". On the "General" tab under "Service
Status" click the "Stop" button to stop the service. Beside "Startup Type"
in the dropdown menu select "Disabled". Click Apply then OK.
do the same for these: (gusvc) Google Updater Service (dellsupportcenter) SupportSoft Sprocket Service
Exit the
Services utility.
Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:
O23 - Service: BugSoft AnyTrial (AnyTrial) - Unknown owner - C:\Windows\AnyTrial.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
Close ALL windows and browsers except HijackThis and click "Fix checked"
Reboot and "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
Seems better! I want so badly to say "looks like we're in the clear"… but as you can imagine… I am hesitant… but it seems to be running the best it has in months!
As far as the firewall, antivirus, malware, adware, popup software… what really should I be running?
Thanks again for all of your help. I can't express my appreciation enough… other than a donation to the site…
It is important to note that you should only have one firewall installed at a time, but you can download to your Desktop and install each in turn to see which one you prefer.
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
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And it is still amazingly sluggish and hanging.
I am at a point where I am feeling like reformatting and reinstalling Vista 