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Spyware / Malware / Virus Removal

[Closed] Trouble getting rid of malware

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Post #1
I have run several vius scans, but it is not helping. I am getting lots of popups, lots of windows messages about viruses (including the bubbles coming from the toolbar) that direct me to places to get rid of my viruses, etc.



Logfile of HijackThis v1.99.1
Scan saved at 8:56:13 PM, on 10/30/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\whtpswbf.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\SYSTEM32\THOTKEY.EXE
C:\WINNT\System32\Tmesbs2.exe
C:\Program Files\TOSHIBA\TME\Tmesrv.exe
C:\WINNT\System32\S3tray.exe
C:\WINNT\System32\TPWRTRAY.EXE
C:\WINNT\System32\Tdevdetect.exe
C:\Program Files\NavNT\vptray.exe
C:\WINNT\System32\Tfunckey.exe
C:\WINNT\System32\Tpwricon.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\WINNT\System32\MsgSys.EXE
C:\Program Files\Common Files\AVSystemCare\bm.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Java\jre1.5.0_11\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\System32\wuauclt.exe
C:\WINNT\System32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Security Toolbar - {11A69AE4-FBED-4832-A2BF-45AF82825583} - C:\WINNT\System32\siyaihdt.dll
O4 - HKLM\..\Run: [S3TRAY] S3tray.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [TDspOff] Tdspoff.exe B
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [CTFMon] C:\WINNT\System32\CTF\ctfmon.exe
O4 - HKLM\..\Run: [082c1159] rundll32.exe "C:\WINNT\System32\pdbmplmx.dll",b
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\AVSystemCare\bm.exe" dm=http://avsystemcare.com; ad=http://avsystemcare.com
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: TSBxLogon.lnk = C:\WINNT\system32\TMESBS2.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: TMExLogon.lnk = C:\Program Files\Toshiba\TME\TMESRV.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O16 - DPF: {50BD5CDA-4BA8-4048-8FAA-763F222E41D8} - ms-its:mhtml:file://c:\\nores.mht!http://adxrnet.net/code/chm/xpre.chm::/xpreload.ocx
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1176914939268
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: DomainService - - C:\WINNT\System32\whtpswbf.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: THotkey (THOTKEY) - TOSHIBA Corp. - C:\WINNT\SYSTEM32\THOTKEY.EXE
O23 - Service: tmesbs2 (Tmesbs) - Toshiba Corporation - C:\WINNT\System32\Tmesbs2.exe
O23 - Service: Tmesrv - Unknown owner - C:\Program Files\TOSHIBA\TME\Tmesrv.exe" /Service (file missing)



Thanks so much for the help!
Post #2
Hi, and Welcome to WhatTheTech :)

My name is jpshortstuff. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
As I am still training here, my posts to you will be checked by an Expert member. This will ensure that all advice and instructions I give you are accurate and safe. This may mean that my replies may take a little longer.


Sorry about the delay in responding :(

If you still need help:

Show all hidden files:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Please do not delete anything unless instructed to.

Next, rename HijackThis.exe to scanner.exe.
(make sure you rename this file C:\Program Files\Trend Micro\HijackThis\HijackThis.exe, and NOT the shortcut).

Scan again with HijackThis, and "copy/paste" a new log file into this thread.

Then I will analyze your log and sort out a fix for you :)

Also please describe how your computer behaves at the moment.


jpshortstuff

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