[Closed] Computer Hijacked! Please Help :*-(

Hi Myers Park and welcome to the forums.

My name is Dave. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can sometimes take a while to research so please be patient and I'd be grateful if you would note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.
• NOTE:Before we start: Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start, if possible.


Yes, your employees have managed to get you a few nasties here. One of the main issues here is the PC has no protection whatsoever that I can see, mainly missing anti-virus. There are free for personal use ones so I am not completely sure if you can use them seeing this is a business. But you are welcome to try.

AVG AntiVirus
Avast Antivirus Home Version–Free
Antivir Personal - Free

I recommend that you install one of these and get it updated and running as soon as possible.

Now, for the cleanup.

Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.


Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc…processutil.htm

Thank you SO much for your time IndiGenus!! Here is the report you asked for. SmitFraudFix v2.229 Scan done at 11:55:14.50, Tue 09/25/2007 Run from C:\Documents and Settings\Murphy1\Desktop\SmitfraudFix OS: Microsoft Windows 2000 [Version 5.00.2195] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» Process C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\system32\mspmspsv.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\Explorer.EXE C:\PROGRA~1\INTERN~1\svchst.exe C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbWeatherOnTray.exe C:\Program Files\SpamBlockerUtility\Bin\4.8.4.0\SbOEAddOn.exe C:\PROGRA~1\SPAMBL~1\Bin\484~1.0\SBInst.exe C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\WINNT\system32\cmd.exe »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT C:\WINNT\.protected FOUND ! C:\WINNT\main_uninstaller.exe FOUND ! C:\WINNT\msmdev.dll FOUND ! C:\WINNT\msmhost.dll FOUND ! C:\WINNT\nsduo.dll FOUND ! C:\WINNT\privacy_danger FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Murphy1 »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Murphy1\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu C:\DOCUME~1\Murphy1\STARTM~1\Programs\Startup\.protected FOUND ! C:\DOCUME~1\ALLUSE~1\STARTM~1\Programs\Startup\.protected FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Murphy1\FAVORI~1 C:\DOCUME~1\Murphy1\FAVORI~1\Error Cleaner.url FOUND ! C:\DOCUME~1\Murphy1\FAVORI~1\Privacy Protector.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Desktop C:\DOCUME~1\Murphy1\Desktop\Error Cleaner.url FOUND ! C:\DOCUME~1\Murphy1\Desktop\Privacy Protector.url FOUND ! C:\DOCUME~1\Murphy1\Desktop\Spyware?Malware Protection.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\1] "Source"="file:///C:\\WINNT\\privacy_danger\\index.htm" "SubscribedURL"="" "FriendlyName"="Privacy Protection" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Rustock »»»»»»»»»»»»»»»»»»»»»»»» DNS Description: 3Com EtherLink PCI DNS Server Search Order: 205.152.37.23 DNS Server Search Order: 205.152.132.23 HKLM\SYSTEM\CCS\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS2\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End

Please copy the fix to Notepad/Word, or print it, because you won't always have internet access!

Step 1: Download AVG Anti-Spyware
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
• Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
IMPORTANT! Do not scan yet with AVG Anti-Spyware! We will do this later.

Step 2: Boot into Safe Mode
Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

Step 3: Run SmitfraudFix
Double-click on SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Step 4: Delete Temporary files
Navigate to C:\Windows\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Clean out your Temporary Internet files. Proceed like this:

Quit Internet Explorer, all browsers and quit any instances of Windows Explorer.

For Internet Explorer 7

• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click Delete… under Browsing History.
• Next to Temporary Internet Files, click Delete files, and then click OK.
• Next to Cookies, click Delete cookies, and then click OK.
• Next to History, click Delete history, and then click OK.
• Click the Close button.
• Click OK.

For Internet Explorer 4.x - 6.x

• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click Delete Files under Temporary Internet Files.
• In the Delete Files dialog box, tick the Delete all offline content check box, and then click OK.
• On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
• Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
• Click OK.

For Netscape 4.x and Up

• Click Edit from the Netscape menubar.
• Click Preferences… from the Edit menu.
• Expand the Advanced menu by clicking the triangle sign.
• Click Cache.
• Click both the Clear Memory Cache and the Clear Disk Cache buttons.

For Mozilla 1.x and Up

• Click Edit from the Mozilla menubar.
• Click Preferences… from the Edit menu.
• Expand the Advanced menu by clicking the plus sign.
• Click Cache.
• Click the Clear Cache button.

For Opera

• Click File from the Opera menubar.
• Click Preferences… from the File menu.
• Click the History and Cache menu.
• Click the two Clear buttons next to Typed in addresses and Visited addresses (history) and click the Empty now button to clear the Disk cache.
• Click Ok to close the Preferences menu.

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

Step 5: Run AVG Anti-Spyware
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  • Under How to act?
    • Click on Recommended Action and choose Quarantine from the popup menu.
  • Under How to scan?
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    • All checkboxes should be ticked.
  • Under Reports:
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
    [external image: Posted Image]
• When done, click the Save Scan Report button. (4)
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Step 6: Reboot your computer
It'll automatically switch to Normal Mode.

Step 7: Post logs
Please post:

• c:\rapport.txt
• AVG log
• Fresh HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

Wow, I cant thank you enough!! After running through the steps as instructed, everything SEEMS to be back to normal. Below are the logs you asked for with the exception of the AVG log. For some reason iut wouldn't give me a report and I followed your instructions to the T. Rapport log is as follows: SmitFraudFix v2.229 Scan done at 15:06:16.45, Tue 09/25/2007 Run from C:\Documents and Settings\Murphy1\Desktop\SmitfraudFix OS: Microsoft Windows 2000 [Version 5.00.2195] - Windows_NT The filesystem type is NTFS Fix run in safe mode »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» Killing process »»»»»»»»»»»»»»»»»»»»»»»» hosts 127.0.0.1 localhost »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix GenericRenosFix by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files »»»»»»»»»»»»»»»»»»»»»»»» DNS HKLM\SYSTEM\CCS\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS2\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\..\{1527BD1B-8FCC-4171-BBB1-6CF49BF78EB3}: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=[removed] [removed] »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning Registry Cleaning done. »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» End

Yes, I believe there is a bug in AVG AS that is causing the report issues. As long as you had things set to either quarantine or delete then you should be Okay.

HJT looks much better, and I'm glad to hear it's running better.

I'd like to see a Kaspersky scan though, and it may take a while so set it up for when you don't need the computer for a few hours.

Using Internet Explorer, click on Kaspersky Online Scanner * Click 'Accept' in the window that pops up.
* You will be prompted to install an ActiveX component from Kaspersky, Click on the information bar and select Install ActiveX Control if so. This may happen more than once. That is OK. You also may get a warning from your Windows Firewall. You can tell it to unblock.
* The program will launch and then start to download the latest definition files.
* Once the scanner is installed and the definitions downloaded, click 'Next'.
* Now click on 'Scan Settings'
* In the scan settings make sure that the following are selected:
o Scan using the following Anti-Virus database: 'Extended' (If available, otherwise 'Standard')
o Scan Options: 'Scan Archives' and 'Scan Mail Bases'
* Click 'OK'
* Now under 'Select a target to scan' select 'My Computer'
* The scan will take a while, so be patient and let it run. Once the scan is complete, it will display whether your system has been infected.
* Now click on the 'Save Report As…' button:
* Make sure it says Save as a text file - change it if not
* Save the file to your desktop.
Please post the Kaspersky report and a new HijackThis log.

Also, still not seeing an Anti-Virus program in place. That should be something to consider right after the Kas scan has finished.

How are you making out here? Still need help? Let me know. Thanks

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log