Spyware / Malware / Virus Removal

[Resolved] Popups Galore!

6 min read

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MaryS114 Topic Starter

Post #1September 15, 2007, 4:47 PM UTC

Thanks in advance for your assistance with this!

Problem: Many, many full page popups… some are related to the subject matter of the page that I am looking at but others are random like broadcasting.com, buycheapadvertising.com,etc. I have run Spybot, Ad Aware, and Trend Micro online scan among others and while they seem to delete problems, they must not get them all.

I have my System Restore turned off and use AVG Anti Virus. I have run these in Safe Mode as well. To the best of my knowledge, I have the latest updates for all the programs.

Another thing that is happening at times is when I go to run an executable file, like when I installed Hijack This, the computer reboots. I guess the bad guys don't want me to fix this.

Here is my HJT log, run immediately after a reboot. There sure are a lot of entries for Logitech Remote, is that normal? For the record, I have a Logitech wireless keyboard and mouse.

Logfile of HijackThis v1.99.1
Scan saved at 11:21:20 AM, on 9/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\hphmon06.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech Remote\MouseWare\system\em_exec.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\Outlook Express\msimn.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AAWTray] C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/download/tgctlcm.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal…tallMgr_v01.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O17 - HKLM\System\CS1\Services\Tcpip\..\{08FD9EF4-275E-452C-91E0-436FAD7B9A52}: NameServer = 192.168.1.1
O18 - Protocol: bw+0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: offline-8876480 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O20 - Winlogon Notify: App Paths - C:\WINDOWS\
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Protector Plus Anti-virus Monitor Service (ProtectorPlusAVMonitor) - Unknown owner - C:\Protector Plus\PPAVMon.exe (file missing)
O23 - Service: Protector Plus Service (UnRegistered) (ProtectorPlusService) - Unknown owner - C:\Protector Plus\PPServ.exe (file missing)
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

LDTate

Post #2September 16, 2007, 8:34 PM UTC

Hello and Welcome to the forum.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.

Please do not delete anything unless instructed to.

1.Click Start > Settings > Control Panel.
2.Next, open Add/Remove Programs and remove if listed:
Logitech Remote\Desktop Messenger

Not seeing much in your log.

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O20 - Winlogon Notify: App Paths - C:\WINDOWS\

Close ALL windows and browsers except HijackThis and click "Fix checked"

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

MaryS114

Post #3September 17, 2007, 1:49 AM UTC last edited September 17, 2007, 1:51 AM UTC

Thanks for your reply!

There wasn't a program in Add/Remove Programs called Logitech Remote Desktop Messenger and I don't even see anything named that in my All Program list. The only Logitech listed is Itouch and Mouseware.

I did the rest of what you said but I see that item 020 not only didn't remove but there is another with that same number. I dont seem to be getting quite as many popups but there are still a few. Here is the HJT from after I rebooted.

Logfile of HijackThis v1.99.1
Scan saved at 8:38:38 PM, on 9/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\HP\KBD\KBD.EXE
C:\Program Files\Logitech Remote\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\hphmon06.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AAWTray] C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/download/tgctlcm.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal…tallMgr_v01.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O17 - HKLM\System\CS1\Services\Tcpip\..\{08FD9EF4-275E-452C-91E0-436FAD7B9A52}: NameServer = 192.168.1.1
O18 - Protocol: bw+0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: offline-8876480 - {0C1F6A39-A788-4DE2-84E7-D81606C454E9} - C:\Program Files\Logitech Remote\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Protector Plus Anti-virus Monitor Service (ProtectorPlusAVMonitor) - Unknown owner - C:\Protector Plus\PPAVMon.exe (file missing)
O23 - Service: Protector Plus Service (UnRegistered) (ProtectorPlusService) - Unknown owner - C:\Protector Plus\PPServ.exe (file missing)
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

LDTate

Post #4September 17, 2007, 1:58 AM UTC

The remaining 020's are good ones.

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/download/tgctlcm.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab

All of the O18 - Protocol:

Close ALL windows and browsers except HijackThis and click "Fix checked"

Delete this File if listed:
c:\ALCXMNTR.EXE

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

MaryS114

Post #5September 17, 2007, 2:28 AM UTC

Well, in the 10 minute or so before I posted this, no popups. Cross your fingers! I'll keep surfing and see if they truly are gone. I can't find c:\ALCXMNTR.EXE but that file does exist in my C:/windows directory and has something to do with Realtek audio.

Logfile of HijackThis v1.99.1
Scan saved at 9:14:25 PM, on 9/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\hphmon06.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Logitech Remote\MouseWare\system\em_exec.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AAWTray] C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal…tallMgr_v01.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab56907.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
O17 - HKLM\System\CS1\Services\Tcpip\..\{08FD9EF4-275E-452C-91E0-436FAD7B9A52}: NameServer = 192.168.1.1
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Protector Plus Anti-virus Monitor Service (ProtectorPlusAVMonitor) - Unknown owner - C:\Protector Plus\PPAVMon.exe (file missing)
O23 - Service: Protector Plus Service (UnRegistered) (ProtectorPlusService) - Unknown owner - C:\Protector Plus\PPServ.exe (file missing)
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

LDTate

Post #6September 17, 2007, 2:31 AM UTC

Realtek AC97 Audio - Event Monitor. "Slyware" file used surreptitiously monitor one's actions. It is not a sinister one, like remote control programs, but it is being used by Realtek to gather data about customers

I would delete it.

Here's my usual all clean post

Log looks good

You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

Make your Internet Explorer more secure - This can be done by following these simple instructions:
- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
  - Change the Download signed ActiveX controls to Prompt
  - Change the Download unsigned ActiveX controls to Disable
  - Change the Initialize and script ActiveX controls not marked as safe to Disable
  - Change the Installation of desktop items to Prompt
  - Change the Launching programs and files in an IFRAME to Prompt
  - Change the Navigate sub-frames across different domains to Prompt
  - When all these settings have been made, click on the OK button.
  - If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.
Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
This will provide realtime spyware & hijacker protection on your computer alongside your virus protection.
You should also scan your computer with this program on a regular basis just as you would an antivirus software.

A tutorial on installing & using this product can be found here:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
Install Ad-Aware - Download and install Ad-Aware.
You should also scan your computer with this program on a regular basis
just as you would an antivirus software in conjunction with Spybot.

A tutorial on installing & using this product can be found here:

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware
IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

Using IE-SPYAD to help block unwanted sites and activities
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein

MaryS114

Post #7September 17, 2007, 4:12 AM UTC

Thanks again! I will do as you suggest! I really appreciate your help! Have a great week!

LDTate

Post #8September 17, 2007, 11:50 AM UTC

You're more then welcome. Glad we were able to help Peace be with you

LDTate

Post #9September 17, 2007, 11:50 AM UTC

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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