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Spyware / Malware / Virus Removal

[Resolved] Referred By "doug" Please Check

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi Ken….you had helped me once before and Doug had referred me to you….can you please check the hijack this log on my son's computer. Thanks so much,
Lizzyr13

Logfile of HijackThis v1.99.1
Scan saved at 9:44:38 PM, on 9/12/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\Grisoft\AVG7\avgwb.dat
C:\Documents and Settings\Toad\Desktop\HijackThis.exe

F2 - REG:system.ini: UserInit=userinit.exe
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA7488] command /c del "C:\WINDOWS\system32\uninstIcn.exe_tobedeleted"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2727] cmd /c del "C:\WINDOWS\system32\uninstIcn.exe_tobedeleted"
O4 - HKCU\..\RunOnce: [SpybotDeletingB8557] command /c del "C:\WINDOWS\system32\uninstIcn.exe_tobedeleted"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1576] cmd /c del "C:\WINDOWS\system32\uninstIcn.exe_tobedeleted"
O4 - Global Startup: Smart Wizard Wireless Settings.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v4.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/co….cab?10,0,910,0
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\System32\dlbtcoms.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: wksmss (WKS System Service) - Unknown owner - C:\WINDOWS\wkssvc.exe (file missing)
Post #2
Hello lizzyr13 :D

I do remember you, I really apologize , I was never notified that you posted. I just stumbled upon your post. Your son has an infection going on that is a backdoor, we need to get rid of it.

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
Post #3
Hi ken… I am not sure if this is correct. I tried to follow your directions but some of it was not the same when I went to open in Safe Mode. anyway, here is the log I got:


SDFix: Version 1.104

Run by [removed] on Mon 09/17/2007 at 09:17 AM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\DOCUME~1\Toad\Desktop\SDFix\SDFix

Safe Mode:
Checking Services:
SDFix: Version 1.104

Run by [removed] on Mon 09/17/2007 at 09:17 AM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\DOCUME~1\Toad\Desktop\SDFix\SDFix

Safe Mode:
Checking Services:

Name:
cmdService
lsass

ImagePath:
C:\WINDOWS\bm9uZQ\command.exe
"C:\WINDOWS\scvhost.exe"

cmdService - Deleted
lsass - Deleted



Restoring Windows Registry Values
Restoring Windows Default Hosts File

Rebooting…


Normal Mode:
Checking Files:

Trojan Files Found:

C:\WINDOWS\system32\info.txt - Deleted


Folder C:\Documents and Settings\All Users\Documents\Settings - Removed
Folder C:\WINDOWS\system32\kazaabackupfiles - Removed
Folder C:\WINDOWS\system32\service - Removed

Removing Temp Files…

ADS Check:

C:\WINDOWS
No streams found.

C:\WINDOWS\system32
No streams found.

C:\WINDOWS\system32\svchost.exe
No streams found.

C:\WINDOWS\system32\ntoskrnl.exe
No streams found.



Final Check:

Remaining Services:
——————




Authorized Application Key Export:

Remaining Files:
—————

File Backups: - C:\DOCUME~1\Toad\Desktop\SDFix\SDFix\backups\backups.zip

Files with Hidden Attributes:

C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c509 Packet\3C5X9PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c556 Packet\3C556.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c59x Packet\3C59XPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1200 Packet\EC32PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1203 Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1204 Packet\VLNWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207 Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207C Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207D Packet\ACCPKT.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207F Packet\EN5251PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207TX Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1208 Packet\1208PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1625 Packet\NEPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1640 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1650 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1651 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1652 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1653 Packet\NE2PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1656 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1657 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1658 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN166X Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2216 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2218 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2228 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2320 Packet\EN5251PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DEVICE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\KEYB.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MODE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MOUSE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\NETBIND.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\Paralink.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\command.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\IBMBIO.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\IBMDOS.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWORKS DE450 Packet\DE450.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWORKS DE500 Packet\DE500.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWorks ISA (DE305) Packet\DE305.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DE400 Packet\De400pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DMF560-TX Packet\Lmpd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DT620 Packet\Dt620pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\IBM Crystal LAN Packet\Epktisa.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Kingston EtheRx KNE110TX Packet\Ktc110p.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD 10-100AL Packet\L100al.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD-CDF Packet\Ldcdt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD-PCI2TL Packet\Ldpcil.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Melco LPC2-T\Lpchkat2.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FNW9x00T - ENW8300T Packet\fetpkt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FW-100TX Fast Ethernet Packet\FETPKT.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FW-100TX Fast Ethernet Packet\Rtspkt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\PXE Packet Driver\Undipd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\SN 2000p Packet\PNPPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\WaveLAN Packet\Wvlan42.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom CBE10-100BTX Packet\Cbepd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet II PS Packet\Xpspd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom RE10 - RE100 Packet\Ce3pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\CMDS.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\CMDS16.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\E.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\GUEST.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MSCDEX.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\Net.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\OHCI.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\PROTMAN.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\UHCI.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom CBE10-100BTX\Cbendis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet 10-100 + Modem\Cbendis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet II PS\Xpsndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom PE3-10Bx\Pe3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Re-100Btx + Ce3B-100Btx\Ce3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom RE10BT\Ce3ndis.exe
C:\Program Files\Common Files\Adobe\ESD\DLMCleanup.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\CATC USB Ethernet\Elndis.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\CATC USB Ethernet\Usbd.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI1394.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI2DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI4DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI8DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI8U2.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPICD.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIEHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIOHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIUHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BOOTSRV.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\bootsrv16.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BTCDROM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BTDOSM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\COUNTRY.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DISPLAY.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DLSHELP.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\FLASHPT.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\HIMEM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\KEYBOARD.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\msbootsrv16.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\OAKCDROM.SYS

Finished!


Name:
cmdService
lsass

ImagePath:
C:\WINDOWS\bm9uZQ\command.exe
"C:\WINDOWS\scvhost.exe"

cmdService - Deleted
lsass - Deleted



Restoring Windows Registry Values
Restoring Windows Default Hosts File

Rebooting…


Normal Mode:
Checking Files:

Trojan Files Found:

C:\WINDOWS\system32\info.txt - Deleted


Folder C:\Documents and Settings\All Users\Documents\Settings - Removed
Folder C:\WINDOWS\system32\kazaabackupfiles - Removed
Folder C:\WINDOWS\system32\service - Removed

Removing Temp Files…

ADS Check:

C:\WINDOWS
No streams found.

C:\WINDOWS\system32
No streams found.

C:\WINDOWS\system32\svchost.exe
No streams found.

C:\WINDOWS\system32\ntoskrnl.exe
No streams found.



Final Check:

Remaining Services:
——————




Authorized Application Key Export:

Remaining Files:
—————

File Backups: - C:\DOCUME~1\Toad\Desktop\SDFix\SDFix\backups\backups.zip

Files with Hidden Attributes:

C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c509 Packet\3C5X9PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c556 Packet\3C556.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\3COM 3c59x Packet\3C59XPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1200 Packet\EC32PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1203 Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1204 Packet\VLNWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207 Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207C Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207D Packet\ACCPKT.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207F Packet\EN5251PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1207TX Packet\PCIPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1208 Packet\1208PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1625 Packet\NEPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1640 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1650 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1651 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1652 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1653 Packet\NE2PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1656 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1657 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN1658 Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN166X Packet\NWPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2216 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2218 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2228 Packet\PCMPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\ACCTON EN2320 Packet\EN5251PD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DEVICE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\KEYB.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MODE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MOUSE.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\NETBIND.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\Paralink.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\command.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\IBMBIO.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\pcdos\IBMDOS.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWORKS DE450 Packet\DE450.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWORKS DE500 Packet\DE500.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DEC EtherWorks ISA (DE305) Packet\DE305.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DE400 Packet\De400pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DMF560-TX Packet\Lmpd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\DLink DT620 Packet\Dt620pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\IBM Crystal LAN Packet\Epktisa.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Kingston EtheRx KNE110TX Packet\Ktc110p.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD 10-100AL Packet\L100al.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD-CDF Packet\Ldcdt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Laneed LD-PCI2TL Packet\Ldpcil.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Melco LPC2-T\Lpchkat2.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FNW9x00T - ENW8300T Packet\fetpkt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FW-100TX Fast Ethernet Packet\FETPKT.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Planex FW-100TX Fast Ethernet Packet\Rtspkt.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\PXE Packet Driver\Undipd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\SN 2000p Packet\PNPPD.COM
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\WaveLAN Packet\Wvlan42.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom CBE10-100BTX Packet\Cbepd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet II PS Packet\Xpspd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom RE10 - RE100 Packet\Ce3pd.com
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\CMDS.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\CMDS16.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\E.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\GUEST.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\MSCDEX.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\Net.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\OHCI.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\PROTMAN.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\UHCI.EXE
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom CBE10-100BTX\Cbendis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet 10-100 + Modem\Cbendis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Ethernet II PS\Xpsndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom PE3-10Bx\Pe3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom Re-100Btx + Ce3B-100Btx\Ce3ndis.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\Xircom RE10BT\Ce3ndis.exe
C:\Program Files\Common Files\Adobe\ESD\DLMCleanup.exe
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\CATC USB Ethernet\Elndis.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\CATC USB Ethernet\Usbd.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI1394.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI2DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI4DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI8DOS.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPI8U2.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPICD.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIEHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIOHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\ASPIUHCI.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BOOTSRV.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\bootsrv16.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BTCDROM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\BTDOSM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\COUNTRY.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DISPLAY.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\DLSHELP.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\FLASHPT.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\HIMEM.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\KEYBOARD.SYS
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\msbootsrv16.sys
C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\Template\common\OAKCDROM.SYS

Finished!


And….new Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 9:28:02 AM, on 9/17/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Toad\Desktop\HijackThis.exe

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - Global Startup: Smart Wizard Wireless Settings.lnk = C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v4.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/co….cab?10,0,910,0
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\System32\dlbtcoms.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: wksmss (WKS System Service) - Unknown owner - C:\WINDOWS\wkssvc.exe (file missing)
Post #4
Just a bit more to do.
  • Go to Start> Run and type in services.msc then press Enter
  • Scroll down to wksmss
  • Double Click that service to open it.
  • Click on Stop Service.
  • Then change the Startup Type to Disabled.
  • OK your way out of the program.
  • Open HJT > Misc Tools > Delete an NT Service
  • Type in WKS System Service
  • Then click on OK, it will ask you to reboot, do so.


Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

O3 - Toolbar: (no name) - {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - (no file)

This one should be gone
O23 - Service: wksmss (WKS System Service) - Unknown owner - C:\WINDOWS\wkssvc.exe (file missing)



Please download ATF Cleaner by Atribune to your desktop.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up


Post a new HJT log and lets take another look :D
Post #5
Hi Ken,
I did everything as you instructed me and here is the new HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:25:14 PM, on 9/19/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Toad\Desktop\HijackThis.exe

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - Global Startup: Smart Wizard Wireless Settings.lnk = C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v4.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.com/resources/neutral/co….cab?10,0,910,0
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\System32\dlbtcoms.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

lizzyr
Post #6
Hi lizzyr13 :D

Your log looks good :thumbup: Lets just update your Java
  • Your Java is out of date and leaving your system vulnerable.
  • Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
  • It should have an icon next to it:
    [external image: Posted Image]
    Select it and click Remove.
  • Reboot your system.
  • Then go to the Sun Microsystems and install the update
  • Java Runtime Environment Version 6 Update 2 <–This is what you need to download and install.
  • If you chose the online installation, it will prompt you to run the program.
  • If you chose the offline installation, you will be prompted to save the file and you can run it from wherever you saved it.
  • Then after install you can verify your installation here Sun Java Verify
I like to to do the offline installation and save the setup file in case I may need it in the future



How is everything running now???
Post #8
Glad things are well Lizzy :thumbup:

Malware Complaints
Are you mad ? I mean really mad, seething mad, so mad your ready to spit, mad that you have taken your hard earned dollars to buy a computer only to have some Miscredents, Dirt Bags and Cyber Criminals install a malicious program on your computer without your knowledge or consent. You can post your complaint at the above site. If you live in the U.S.A. you can also report your grievance to your State Attorney Generals Office and the Federal Trade Commission's Bureau of Consumer Protection.

  • How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.
  • Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
  • Tom Coyote
  • TonyKlein CastleCops
  • Grinler BleepingComputer
  • Geeks To Go
  • Dslreports



Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community
  • Spybot Search and Destroy 1.4
    Check for Updates/ Immunize and run a Full System Scan on a regular basis.
  • Spyware Blaster It will prevent most spyware from ever being installed.
  • Spyware Guard It offers realtime protection from spyware installation attempts.
  • IE-Spyad
    IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads
    (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and
    painless download and install, it will no way interfere with IE, you can use them both.

Safe Surfn
Ken
Post #9
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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