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Spyware / Malware / Virus Removal

[Resolved]I Have The Drivecleaner Virus

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Logfile of HijackThis v1.99.1
Scan saved at 10:01:12 AM, on 8/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe
C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dlcjcoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.hatchlegal.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcjmon.exe] "C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 964\memcard.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Etomi\Plugins\RazaWebHook.dll/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
Post #2
Hi Dave H,

Please tell me how your computer is behaving at the moment and what symptoms you are experiencing.

Download Deckard's System Scanner (DSS)
  • Close all applications and windows.
  • Double-click on dss.exe to run it, and follow the prompts.
  • When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your reply
Once complete, please post both DSS logs, you won't need to produce a new HijackThis log as DSS produces one for you.
Post #3
Hi, Do you still need help with your machine? If the instructions are unclear or something isn't working, please let me know before proceeding.
Post #4 last edited
Yes. Thank you. I was from the computer for the weekend. I will run the scan now. The only symptom is an occasional popup that you have to click "cancel" on and it opens a device driver cleaner site. It looks like a typical Microsoft popup but the warning is this goofy paragraph with a warning about browser history, slow computer and why you need the product etc. I googled it a saw that it was a virus. It happen once a day or not even every day. But it happens.
Post #5 last edited
Deckard's System Scanner v20070819.64
Run by [removed] on 2007-08-20 09:33:14
Computer is in Normal Mode.
——————————————————————————–

– System Restore ————————————————————–

Successfully created a Deckard's System Scanner Restore Point.


– Last 5 Restore Point(s) –
102: 2007-08-20 13:33:24 UTC - RP1252 - Deckard's System Scanner Restore Point
101: 2007-08-17 13:14:21 UTC - RP1251 - Software Distribution Service 3.0
100: 2007-08-16 12:19:41 UTC - RP1250 - Software Distribution Service 3.0
99: 2007-08-15 20:20:39 UTC - RP1249 - Restore Operation
98: 2007-08-15 12:55:41 UTC - RP1248 - Software Distribution Service 3.0


– First Restore Point –
1: 2007-05-21 15:16:59 UTC - RP1151 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



– HijackThis (run as David Hatch.exe) —————————————–

Unable to find log (file not found); running clone.
– HijackThis Clone ————————————————————

Emulating logfile of HijackThis v1.99.1
Scan saved at 2007-08-20 09:35:40
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16512)

Running processes:
C:\WINDOWS\SYSTEM32\smss.exe
C:\WINDOWS\SYSTEM32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\SYSTEM32\services.exe
C:\WINDOWS\SYSTEM32\lsass.exe
C:\WINDOWS\SYSTEM32\ati2evxx.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\ati2evxx.exe
C:\WINDOWS\SYSTEM32\LEXBCES.EXE
C:\WINDOWS\SYSTEM32\spoolsv.exe
C:\WINDOWS\explorer.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe
C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\SYSTEM32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Microsoft ActiveSync\rapimgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe
C:\Program Files\Common Files\McAfee\McProxy\McProxy.exe
C:\Program Files\McAfee\VirusScan\Mcshield.exe
C:\Program Files\McAfee\MPF\MpfSrv.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\SYSTEM32\RioMSC.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\wdfmgr.exe
C:\WINDOWS\SYSTEM32\svchost.exe
C:\WINDOWS\SYSTEM32\dlcjcoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\SYSTEM32\alg.exe
C:\Program Files\McAfee\VirusScan\mcsysmon.exe
C:\Documents and Settings\David Hatch\Local Settings\Temporary Internet Files\Content.IE5\I1B5K232\dss[2].exe
C:\Program Files\Hijackthis\David Hatch.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.hatchlegal.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/search?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
R1 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\SYSTEM32\dla\tfswshx.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\GoogleToolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google; - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\GoogleToolbar4.dll
O4 - HKEY_LOCAL_MACHINE\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKEY_LOCAL_MACHINE\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKEY_LOCAL_MACHINE\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKEY_LOCAL_MACHINE\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKEY_LOCAL_MACHINE\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKEY_LOCAL_MACHINE\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKEY_LOCAL_MACHINE\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKEY_LOCAL_MACHINE\..\Run: [dlcjmon.exe] "C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe"
O4 - HKEY_LOCAL_MACHINE\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 964\memcard.exe"
O4 - HKEY_LOCAL_MACHINE\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKEY_LOCAL_MACHINE\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKEY_LOCAL_MACHINE\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKEY_LOCAL_MACHINE\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKEY_LOCAL_MACHINE\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKEY_LOCAL_MACHINE\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKEY_LOCAL_MACHINE\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL; Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Download with &Shareaza; - res://C:\Program Files\Etomi\Plugins\RazaWebHook.dll/3000
O9 - Extra button: (no name) - CmdMapping - (file missing)
O9 - Extra 'Tools' menuitem: (no name) - CmdMapping - (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: (no name) - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra 'Tools' menuitem: (no name) - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra 'Tools' menuitem: (no name) - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra 'Tools' menuitem: (no name) - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (file missing)
O9 - Extra 'Tools' menuitem: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (file missing)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra 'Tools' menuitem: (no name) - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/get/shock…director/sw.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://download.microsoft.com/download/0/5…heckControl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O18 - Protocol: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files\Common Files\Microsoft Shared\Web Folders\PKMCDO.DLL
O18 - Protocol: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - "C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe"
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - "C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe"
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\SYSTEM32\LEXBCES.EXE
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - "C:\Program Files\Dantz\Retrospect\rthlpsvc.exe"
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\SYSTEM32\RioMSC.exe



– File Associations ———————————————————–

All associations okay.


– Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ———————

R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys
Post #6
Hi Dave H,

Not much wrong with your scans, we'll have to look a little closer.

Please press Start->Run, copy/paste the following command (it's one long command) into the box and press OK:

cmd /c dir "c:\program files" >> "%userprofile%\desktop\programs.txt

A file called programs.txt should appear on your Desktop, please post a copy in your next response.

Then please do an online scan with Kaspersky:

Open Kaspersky Online Scanner in Internet Explorer

You will be prompted to install an ActiveX component from Kaspersky,
Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT and then Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • The program will start to scan your system.
  • Once the scan is complete, click on the Save as Text button and save the file to your desktop
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the license, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license is accepted, reset to 100%.

Next please download F-Secure Blacklight
  • Click I ACCEPT and download the graphical user interface version to your Desktop
  • Double click the file to run it, choose I accept the agreement then press Scan
  • It will create the fsbl-xxxxxxx.log on your desktop.
  • The log will have a list of all items found.
  • Do not choose to rename any yet! I want to see the log first because legitimate items can also be present.
  • Exit Blacklight and post the contents of the log in your next reply.
Once complete, please post the programs.txt output, the Kaspersky report, the Blacklight report and a new HijackThis log.
Post #7
Hi Silver, Should I post a copy of the Kapesrky text as well? I was not quite sure when you told me to save it to my desktop. Here is the first directory you asked me to post. Kapersky is running now. Volume in drive C has no label. Volume Serial Number is 306C-66A9 Directory of c:\program files 08/16/2007 10:00 AM . 08/16/2007 10:00 AM .. 05/29/2007 03:07 PM activePDF 08/14/2007 10:17 AM Adobe 08/10/2006 09:16 AM AIM 07/11/2006 10:39 PM AOD 06/03/2007 07:26 PM Apple Software Update 04/23/2005 11:28 AM Ares 09/18/2004 01:31 PM Ares Lite Edition 05/03/2005 06:02 PM ATI Multimedia 05/03/2005 08:30 PM ATI Technologies 08/23/2004 02:39 PM Broadcom Management Programs 12/26/2006 01:06 PM City of Heroes 08/23/2004 02:39 PM Classic PhoneTools 08/15/2007 02:02 PM Common Files 08/23/2004 02:17 PM ComPlus Applications 08/23/2004 02:28 PM CONEXANT 01/04/2005 08:06 PM Dantz 05/25/2005 09:07 PM Dell 08/23/2004 02:43 PM Dell Computer 09/07/2006 06:58 PM Dell Photo AIO Printer 964 04/09/2007 12:14 PM DellSupport 08/23/2004 02:39 PM Digital Line Detect 04/29/2006 11:05 AM DiMAGE Viewer 08/20/2007 04:56 PM Dl_cats 08/23/2004 02:42 PM EarthLink Setup 05/03/2005 07:16 PM Etomi 12/02/2005 02:37 PM filesubmit 01/25/2007 08:53 AM Google 08/20/2007 09:35 AM Hijackthis 08/16/2007 08:22 AM Internet Explorer 07/08/2007 07:35 PM iPod 03/02/2007 10:32 AM IrfanView 07/08/2007 07:36 PM iTunes 11/18/2006 10:02 PM Jasc Software Inc 09/03/2004 08:33 AM Java 09/28/2006 02:28 PM Lavasoft 08/23/2004 02:42 PM Learn2.com 09/07/2006 06:32 PM LexmarkX63 01/04/2005 07:58 PM Maxtor 08/06/2007 08:18 AM McAfee 02/07/2007 10:01 AM McAfee.com 02/11/2005 02:39 PM Messenger 05/25/2007 08:25 PM Microsoft ActiveSync 05/05/2006 10:56 AM Microsoft AntiSpyware 08/23/2004 02:17 PM microsoft frontpage 07/17/2007 09:26 PM Microsoft Office 07/17/2007 09:30 PM Microsoft Streets & Trips 07/17/2007 09:27 PM Microsoft Works 07/17/2007 09:22 PM Microsoft Works Suite 2003 08/23/2004 02:39 PM Modem Helper 04/23/2005 11:24 PM Monolith Productions 09/04/2004 11:23 AM Movie Maker 08/23/2004 02:17 PM MSN 08/23/2004 02:17 PM MSN Gaming Zone 02/02/2007 08:59 PM MSSOAP 11/18/2006 10:02 PM MSXML 4.0 08/23/2004 02:45 PM MUSICMATCH 09/04/2004 11:19 AM NetMeeting 08/23/2004 02:39 PM NetWaiting 08/23/2004 02:17 PM Online Services 06/13/2007 08:38 AM Outlook Express 08/23/2004 02:47 PM Outlook Express.bak 04/23/2005 11:22 PM Pure Networks 05/06/2007 05:37 PM QuickTime 08/23/2004 02:42 PM Real 09/01/2004 06:06 PM Red Chair Software 09/02/2004 07:58 PM Rio 01/01/2005 11:36 AM SLD CODEC PACK 1.5.3 08/23/2004 02:41 PM Sonic 06/27/2007 07:21 PM Spybot - Search & Destroy 08/23/2004 02:42 PM Viewpoint 08/15/2007 02:02 PM Webroot 05/03/2005 06:05 PM WildTangent 12/07/2006 10:36 AM Windows Defender 05/03/2005 06:00 PM Windows Media Components 02/15/2006 09:40 AM Windows Media Player 09/04/2004 11:19 AM Windows NT 08/23/2004 02:47 PM WordPerfect Office 12 08/23/2004 02:17 PM XEROX 08/15/2007 04:21 PM Yahoo! 0 File(s) 0 bytes 81 Dir(s) 49,322,041,344 bytes free
Post #8
Blacklight did not post a report on my desktop. The scan found nothing, but the Kasperksy did. Here are all you asked for mnius the Blacklight report. I am not sure what happened.

Program txt:

Volume in drive C has no label.
Volume Serial Number is 306C-66A9

Directory of c:\program files

08/16/2007 10:00 AM .
08/16/2007 10:00 AM ..
05/29/2007 03:07 PM activePDF
08/14/2007 10:17 AM Adobe
08/10/2006 09:16 AM AIM
07/11/2006 10:39 PM AOD
06/03/2007 07:26 PM Apple Software Update
04/23/2005 11:28 AM Ares
09/18/2004 01:31 PM Ares Lite Edition
05/03/2005 06:02 PM ATI Multimedia
05/03/2005 08:30 PM ATI Technologies
08/23/2004 02:39 PM Broadcom Management Programs
12/26/2006 01:06 PM City of Heroes
08/23/2004 02:39 PM Classic PhoneTools
08/15/2007 02:02 PM Common Files
08/23/2004 02:17 PM ComPlus Applications
08/23/2004 02:28 PM CONEXANT
01/04/2005 08:06 PM Dantz
05/25/2005 09:07 PM Dell
08/23/2004 02:43 PM Dell Computer
09/07/2006 06:58 PM Dell Photo AIO Printer 964
04/09/2007 12:14 PM DellSupport
08/23/2004 02:39 PM Digital Line Detect
04/29/2006 11:05 AM DiMAGE Viewer
08/20/2007 04:56 PM Dl_cats
08/23/2004 02:42 PM EarthLink Setup
05/03/2005 07:16 PM Etomi
12/02/2005 02:37 PM filesubmit
01/25/2007 08:53 AM Google
08/20/2007 09:35 AM Hijackthis
08/16/2007 08:22 AM Internet Explorer
07/08/2007 07:35 PM iPod
03/02/2007 10:32 AM IrfanView
07/08/2007 07:36 PM iTunes
11/18/2006 10:02 PM Jasc Software Inc
09/03/2004 08:33 AM Java
09/28/2006 02:28 PM Lavasoft
08/23/2004 02:42 PM Learn2.com
09/07/2006 06:32 PM LexmarkX63
01/04/2005 07:58 PM Maxtor
08/06/2007 08:18 AM McAfee
02/07/2007 10:01 AM McAfee.com
02/11/2005 02:39 PM Messenger
05/25/2007 08:25 PM Microsoft ActiveSync
05/05/2006 10:56 AM Microsoft AntiSpyware
08/23/2004 02:17 PM microsoft frontpage
07/17/2007 09:26 PM Microsoft Office
07/17/2007 09:30 PM Microsoft Streets & Trips
07/17/2007 09:27 PM Microsoft Works
07/17/2007 09:22 PM Microsoft Works Suite 2003
08/23/2004 02:39 PM Modem Helper
04/23/2005 11:24 PM Monolith Productions
09/04/2004 11:23 AM Movie Maker
08/23/2004 02:17 PM MSN
08/23/2004 02:17 PM MSN Gaming Zone
02/02/2007 08:59 PM MSSOAP
11/18/2006 10:02 PM MSXML 4.0
08/23/2004 02:45 PM MUSICMATCH
09/04/2004 11:19 AM NetMeeting
08/23/2004 02:39 PM NetWaiting
08/23/2004 02:17 PM Online Services
06/13/2007 08:38 AM Outlook Express
08/23/2004 02:47 PM Outlook Express.bak
04/23/2005 11:22 PM Pure Networks
05/06/2007 05:37 PM QuickTime
08/23/2004 02:42 PM Real
09/01/2004 06:06 PM Red Chair Software
09/02/2004 07:58 PM Rio
01/01/2005 11:36 AM SLD CODEC PACK 1.5.3
08/23/2004 02:41 PM Sonic
06/27/2007 07:21 PM Spybot - Search & Destroy
08/23/2004 02:42 PM Viewpoint
08/15/2007 02:02 PM Webroot
05/03/2005 06:05 PM WildTangent
12/07/2006 10:36 AM Windows Defender
05/03/2005 06:00 PM Windows Media Components
02/15/2006 09:40 AM Windows Media Player
09/04/2004 11:19 AM Windows NT
08/23/2004 02:47 PM WordPerfect Office 12
08/23/2004 02:17 PM XEROX
08/15/2007 04:21 PM Yahoo!
0 File(s) 0 bytes
81 Dir(s) 49,322,041,344 bytes free



——————————————————————————-
KASPERSKY ONLINE SCANNER REPORT
Wednesday, August 22, 2007 6:01:58 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.93.0
Kaspersky Anti-Virus database last update: 22/08/2007
Kaspersky Anti-Virus database records: 387259
——————————————————————————-

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 87614
Number of viruses found: 1
Number of infected objects: 2
Number of suspicious objects: 0
Duration of the scan process: 01:40:29

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\McAfee\MNA\NAData Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MPF\data\log.edb Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\Events.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{932E512E-654D-482B-B350-6E9CA231384A}.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\Logs\{DFE6A077-ACD7-428F-807A-E0361CE0C566}.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\McUsers.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Data\TFR3.tmp Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Logs\OAS.Log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-12072006-093631.log Object is locked skipped
C:\Documents and Settings\David Hatch\Application Data\$_hpcst$.hpc Object is locked skipped
C:\Documents and Settings\David Hatch\Application Data\GTek\GTUpdate\AUpdate\DellSupport\DSAgnt.log Object is locked skipped
C:\Documents and Settings\David Hatch\Application Data\GTek\GTUpdate\AUpdate\DellSupport\DSAgnt_GTActions.log Object is locked skipped
C:\Documents and Settings\David Hatch\Application Data\GTek\GTUpdate\AUpdate\DellSupport\gdql_d_DSAgnt.log Object is locked skipped
C:\Documents and Settings\David Hatch\Application Data\GTek\GTUpdate\AUpdate\DellSupport\glog.log Object is locked skipped
C:\Documents and Settings\David Hatch\Application Data\Webroot\Spy Sweeper\Logs\SpySweeperLog.txt Object is locked skipped
C:\Documents and Settings\David Hatch\Cookies\INDEX.DAT Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Folders.dbx Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Inbox.dbx Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Offline.dbx Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Pop3uidl.dbx Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Application Data\Microsoft\Windows Defender\FileTracker\{1255B390-6FEF-48C4-92D2-C908D3E1A600} Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\History\History.IE5\MSHist012007082220070823\index.dat Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\Perflib_Perfdata_49c.dat Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\Perflib_Perfdata_7d8.dat Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\WCESLog.log Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\~DF38F5.tmp Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\~DF3907.tmp Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\~DF42D8.tmp Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temp\~DF42EA.tmp Object is locked skipped
C:\Documents and Settings\David Hatch\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\David Hatch\My Documents\l2mfix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\David Hatch\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\David Hatch\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1254\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\ACEEvent.evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\AppEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\Internet.evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SecEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SysEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\H323LOG.TXT Object is locked skipped
C:\WINDOWS\SYSTEM32\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\mcafee_M2mh6u2vN1fexMF Object is locked skipped
C:\WINDOWS\Temp\mcmsc_7DEPnO3zboXr6Iv Object is locked skipped
C:\WINDOWS\Temp\mcmsc_gUZzvVde0u9vDsJ Object is locked skipped
C:\WINDOWS\Temp\mcmsc_L7dkP2slaIVZpfj Object is locked skipped
C:\WINDOWS\Temp\mcmsc_VacQQL4cxPNix02 Object is locked skipped
C:\WINDOWS\WIADEBUG.LOG Object is locked skipped
C:\WINDOWS\WIASERVC.LOG Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

Logfile of HijackThis v1.99.1
Scan saved at 6:29:24 PM, on 8/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe
C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dlcjcoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.hatchlegal.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcjmon.exe] "C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 964\memcard.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Etomi\Plugins\RazaWebHook.dll/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
Post #9
Hi Dave H,

If Blacklight found nothing then don't worry, that's fine.

Please open Start->Control Panel->Add/Remove Programs, look down the list for these items and remove them:

Java 2 Runtime Environment, SE v1.4.2_03
Java 2 Runtime Environment, SE v1.4.2_05

These are out of date and now a security risk, you can get the latest update (version 6 update 2) from here

You have Viewpoint Media Player installed on your system. This program is not malware but it is foistware in that it is usually installed without the user's knowledge or approval, and for this reason I recommend you remove it. If you actually use this program, I recommend you try using safe and free alternatives such as VLC Player or Media Player Classic.
To remove, find Viewpoint Media Player and select Remove

Temporarily disable Spy Sweeper
  • Open Spysweeper and click on Options->Program Options and uncheck Load at Windows Startup
  • On the left side click Shields and then uncheck everything there
  • Uncheck Home Page Shield
  • Uncheck Automatically restore default without notification
  • Exit the program
Temporarily disable Windows Defender:
Right-click on the Windows Defender icon in the system tray (the grey castle), select Exit and OK the prompt. Windows Defender will automatically start next time you reboot.

Then, open HijackThis, choose Do a system scan only and place a checkmark next to the following line:

O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Etomi\Plugins\RazaWebHook.dll/3000


Then close all open windows apart from HijackThis, press Fix checked, OK the prompt and close HijackThis.

Make hidden/system files and folders visible:
Click Start -> My Computer
Select the Tools menu, click Folder Options and select the View tab
Under the Hidden files and folders heading SELECT Show hidden files and folders
UNCHECK the Hide extensions for known file types option
UNCHECK the Hide protected operating system files (recommended) option
Click Yes to confirm and press OK

Use Windows Explorer to find and delete the following files:

C:\Documents and Settings\David Hatch\My Documents\l2mfix\Reboot.exe
C:\WINDOWS\SYSTEM32\Reboot.exe


Once complete, please post a new HijackThis log and let me know how your computer is running.
Post #10
I will let you know how it is running. Thank you so much! I am very grateful for all your help.

Can I reset my Spy Sweeper stuff?


Logfile of HijackThis v1.99.1
Scan saved at 7:07:58 PM, on 8/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe
C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dlcjcoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.hatchlegal.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcjmon.exe] "C:\Program Files\Dell Photo AIO Printer 964\dlcjmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 964\memcard.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
Post #11
Hi Dave H,

I will let you know how it is running. Thank you so much! I am very grateful for all your help.


You're most welcome :) however, please do tell me: is your machine is running better now?
Post #12
Hi Silver, It seems to be running fine, it is still a bit slow to open windows, web sites and email (It takes several seconds for each but has for many months now) but that pop up has not shown up in days. Dave
Post #13
Hi Dave H,

I'm glad to hear the symptoms have gone, and I think your machine is clean of malware :) so I'd say the performance issues you are experiencing have other causes.
Some suggestions for pinning it down:
  • Uninstall unnecessary applications via Start->Control Panel->Add/Remove Programs
  • Turn off unnecessary auto-starting applications. Look at your HijackThis log for programs which automatically start - many are listed in the O4 section of the log, and turn of the automatic starting functionality from within the program. Note: Please do not use HijackThis to remove the entries.
  • Use Process Explorer to monitor resources on your system. Run Process Explorer minimized and when a slowdown occurs, switch to the Process Explorer window to see which process is using a high percentage of CPU.
  • Post in the Other computer problems forum here at Tom Coyote to get more help.
Some important final steps:

Re-hide hidden/system files and folders:
Click Start -> My Computer
Select the Tools menu, click Folder Options and select the View tab
Under the Hidden files and folders heading SELECT Do not show hidden files and folders
CHECK the Hide extensions for known file types option
CHECK the Hide protected operating system files (recommended) option
Press OK

Re-enable Spy Sweeper
  • Open Spysweeper and click on Options > Program Options and check Load at Windows Startup
  • On the left click Shields and then check everything there
  • Check Home Page Shield
  • Check Automatically restore default without notification
  • Exit the program
Create a new, clean System Restore point which you can use in case of future system problems:
Press Start->All Programs->Accessories->System Tools->System Restore
Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close

Now remove old, infected System Restore points:
Next click Start->Run and type cleanmgr in the box and press OK
Ensure the boxes for Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
Select the More Options tab, under System Restore press Clean up… and say Yes to the prompt
Press OK and Yes to confirm

Here are some tips to help you keep your computer clean:

Operating system vulnerabilities can easily be exploited by malware so please ensure your operating system is automatically kept up to date by using Windows Update:
Go to Start->Control Panel->Automatic Updates
Select Automatic and select a suitable schedule
Also, check that your antivirus and antispyware programs are set to automatically update daily.

You should consider installing a Personal Firewall program. Even if you are behind a NAT router, I recommend you use firewall software as it will improve the security of your computer by monitoring and controlling outbound connections to the internet as well as inbound. There are various free packages available, such as Sunbelt Personal Firewall and Zone Alarm:
http://www.sunbelt-software.com/Home-Home-…sonal-Firewall/
http://www.zonelabs.com/

Spywareblaster is a free program which prevents the download and installation of Internet Explorer ActiveX based malware by immunizing your system against it. You can download Spywareblaster from here and a tutorial to help you get started is available here.

Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

Please take care when downloading programs. One of the easiest ways to be infected is to download freeware/shareware programs which come laden with malware - this includes allowing websites to install browser plug-ins orActiveX controls. Before downloading, it is crucial to check whether the source is reputable.
One way to check is to use McAfee SiteAdvisor. Copy the domain name into the space provided and SiteAdvisor will give you a report on the website which can help you decide if it is safe. They also have a toolbar for IE and Firefox which adds this functionality to your browser.

Find out more about how to prevent infection in the future
http://forum.malwareremoval.com/viewtopic.php?p=33687

Please post back to let me know that you have read this, and if there are any further issues.
Post #14
Thank you, Silver. You and your fellow staffers are like electronic saints. You really provide a wonderful service that is so charitable it is amazing. I appreciate all your help very much. Thanks again! Dave

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