Referred To This Page From "ken"....help!

Here is the link to my post in malware and Ken suggested I come over to this site for help….
thanks so much, liz

http://forums.tomcoyote.org/Help_t81831.html

Did you complete these recommendations from Ken?

Depending on how your manufacturer set up your system you may or may not need your Windows XP CD. If you have an I386 folder on your C Drive your system may be configured to run this tool without the disk.
Click Start>Run
Type in sfc /scannow, hit Enter.
Note: there is a space between sfc and /scannow
This should replace any corrupted/missing system files and will hopefully fix things.
You may need your XP disc in your CD drive for this.



Try running Clean Manager

Clean Manager
Go to Start / Run and type "cleanmgr" without quotes ….have it clean Temp. Internet files, and Temp files.


If this didn't help at all then I suggest you post in our other forum for Other Computer Problems as this forum is for the removal of malware only. They are more equipped to help you with windows problems .

Ken

Let's get a good overview of your machine.
GoTo:
http://www.pcpitstop.com

Select - Full Tests (first item in left hand colum)
Register and create a password
Accept the ActiveX to allow your machine to run the Full Tests

The Full Tests require 2-3 minutes to complete.
Once you have your Results, click on TechExpress and then copy/paste the entire Link back here into this thread.

With that additional information we'll be better able to help.

Best Regards

Hi….I did the items Ken told me to do and it made it a little better but not great/…..
I did the pcpitstop as you suggested….here is the link for the results…hope it works/////liz

http://www.pcpitstop.com/pcpitstop/DetailedSummary.asp

Take a look in Post #18 in this thread. I posted a graphic to describe how to access and post the TechExpress Link in that thread for 1excop36. I'll watch for your reply. Best Regards

hope this is it for you….thanks, liz

TechExpress link for your current results:
http://www.pcpitstop.com/techexpress.asp?id=XA1UHWRNNZVSDGRW

Good Job on the link lizzyr13 give me a few minutes to look it over, then I'll be back. Best Regards

Follow and complete the Pit Test Recommendations.

Particularly:

Reduce Space reserved for System Restore Points to 3% or less such that the total amount is near 1024mb
Defrag your Hard Drive
Adjust your Receive Buffer Size <– this involves a Registry change. Be sure to Export / Backup your Registry before attempting this procedure. The instructions are very clear, precise and accurate. You should have no problem completing the procedure, but feel free to ask questions if necessary.

(your Ping Loss is Huge) <– that may be a bad thing if you are in the continental US. If you are overseas, in Asia, Australia or Eastern Europe, you can expect larger Ping Loss.
Please do not feel pressured to identify your location. But give me an idea of how many thousands of miles you may be away from the continental US, please.

You will improve your machine's function by disabling the following via your Systems Configuration Utility:
Start - Run - (type)msconfig - enter - click on the StartUp(tab)
Disable the listed items by removing the checkmark/tick from in front of the item

ATI taskbar icon ATI Technologies, Inc. C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
Digital Line Detect BVRP Software C:\Program Files\Digital Line Detect\DLG.exe
ATI Hotkey Utility ATI Technologies Inc. C:\WINDOWS\system32\Ati2evxx.exe
Adobe Photo Adobe Systems Incorporated C:\Program Files\Adobe\Photoshop Album Starte … \apdproxy.exe
Dell Support Gteko Ltd. C:\Program Files\DellSupport\DSAgnt.exe
QuickSet C:\Program Files\Dell\QuickSet\quickset.exe
HP Digital Imaging Component Hewlett-Packard Co. C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe

BroadCom Wireless lan Dell Inc C:\WINDOWS\System32\bcmwltry.exe <– if this creates problem with your DSL, turn it back on
Wireless Network Tray Applet Dell Inc C:\WINDOWS\system32\WLTRAY.exe <– if this creates problem with your DSL, turn it back on

Google Desktop Search Google C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe <– You may like this application.
However, it is nothing more than a huge (though convenient) Indexing Service.
You already have a resource hog Indexing Service running in your Hibernate feature.
Having both processes running active and Indexing your entire Hard Drive is reducing your machine's function.
Disable or uninstall Google Desktop Search


Office speech Microsoft Corporation C:\WINDOWS\system32\ctfmon.exe <– this one is different and cannot be disabled via MSCONFIG.
Instead GoTo:
Control Panel - Regional and Language - Language - Details - Advanced
Place a checkmark/tick in front of "Turn off advanced text services"

Keep us posted with your progress.

Best Regards

doug, I am in PA – usa

Keep us posted with your progress. Run and Post a fresh PCPitstop Full Tests after you've completed the previous recommendations and the Pit Test recommendations. If problems with Internet Access persist after completing the above, there are additional steps we can take. However, since you are in the continental US, and you have a very high Ping Loss rate, you very possibly have a problem with the internet provider's access lines. If this is DSL via phone lines, the phone lines in your home may be old, corroded, loose connection, faulty phone company network interface component at the access panel where the phone line comes into your house, or the phone lines leading to your house may be traveling for long distances over old faulty lines and phone switching components in the neighborhood. Check your own home, wiring and equipment first, then contact the phone company if necessary. Since you are connecting to this particular machine (apparently) via Wireless Connection, you may need to move the machine closer to the Wireless Router, or remove line-of-sight obstacles between the computer and the router, or you may need to install a booster antanae to get better wireless signal to your computer. It would give us a better idea of your situation, if you moved your computer close to your router and connected directly by Ethernet Cable CAT5 wire, then Run a PCPitstop Full Tests while connected by wire. That will help us rule-out problems with the router's wireless function vs phone lines problem. When you post fresh Pit Tests, please clearly state how you are connecting to the internet when you change from wireless to wired access. Best Regards

Doug, here is the link

http://pcpitstop.com/techexpress/default.asp

As for my wireless….what you are saying can be correct as far as the lines go….we live in an older home so I may have to check the phone lines and get replacements. The computer seems to be running a little faster, however, I still get a few non responding messages…..liz

Please repost your TechExpress Link. Please be specific about the "non-responding" messages. What is the full message? What application is non-responding? What/how many applications do you have open when an application fails? What are you attempting to do with the failing application when it fails? We may be able to assist further with non-responding applications and utilities, if identified specifically. Best Regards

Hi lizzyr13,

I was able to access your fresh Pit Test via update to your prior link.

But we'll still need the specific information about applications that are non-responsive in order to assist with them.

Looks like you completed most of the recommendations with very good effect!
Notice that you greatly reduced your CPU resting load.
Notice that your Video Adapter processing nearly "doubled"! from 66 mp/s to 111 mp/s
Both your CPU and RAM scores are now strong.

*** Did you check your Laptop's Battery serial number against the Recall List?

You still need to Defrag that Hard Drive.

You "may" have a smoother and more brisk experience on the Internet with that machine, if you:
Roll back to IE 6.0
or
Update your Firefox and use it for most of your browsing.
(Uninstall old version of Firefox completely, then download and install current version of Firefox)

You should update your JAVE JRE (not too badly outdated, but needs update anyway)
Updating Java:
• Download the latest version of Java Runtime Environment (JRE) 6 Update 2.
• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 2 allows end-users to run Java applications".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version
_________________

Your machine may run better if you replace the resource hogging Adobe Reader with the equally good Foxit download, that has a much smaller footprint on the user's machine.

Keep us posted with your progress.

Best Regards

Hi Doug, I did everything you suggested. It looks good and is much faster. I do not know exactly the message I receive as for non responding, therefore, as soon as I get it again, I will post it….. liz