My daughters computer stopped generating any sound. I purchased a new Dynex 5.1 Sound Card (cheapie). The computer now makes sounds when signing off or playing games on the internet. It will not play a CD or anything off of Windows Media Player. Her computer is a HP Pavillion A100Y. Any suggestions?
The Windows Media Player is probably still registered to the previous sound device.
Uninstall Windows Media Player and reinstall it.
That should cause it to look for and register to the new sound card.
Keep us posted with your progress.
Best Regards
First, thank you for replying so quickly and taking the time to help. O.K., I feel stupid, but how do I uninstall Windows Media Player. I went to Add/Remove Programs, and it is not on there. I went to the start menu and found Windows Media Player, but it does not show an uninstall program there either.
Sorry, my use of the word "uninstall" was misleading.
Actually, Media Player cannot be entirely uninstalled, but any upgrade/updates can be, such that doing so reverts the machine back to a lower version of Media Player.
Then the newer version can be reinstalled, with high likelihood that Media Player will detect and register the new sound card.
_____________-
There are several other "issues" listed by MS in that linked article that "may" apply to your machine, so I encourage you to read through at least the topic headings of the various possibilities, in case any do apply.
Rolling back to a previous version of the Player
Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, in Windows XP, you can roll back to the version of the Player that was previously on your computer.
You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.
1.
Disconnect any portable music or video devices that might be attached to your computer.
2.
Click Start, and then click Control Panel.
3.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
4.
Click Windows Media Player 11, and then click Remove.
If Windows Media Player 11 is not displayed in the list of currently installed programs, then try the following:
1.
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Player 11, and then click Change/Remove.
5.
In each of the two confirmation dialog boxes that appear, click OK.
6.
When the rollback process is complete (it might take several minutes), click Restart.
7.
Click Start, and then click Control Panel.
8.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
9.
Click Windows Media Format 11 Runtime, and then click Remove.
If Windows Media Format 11 Runtime is not displayed in the list of currently installed programs, then try the following:
1.
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Format 11 Runtime, and then click Change/Remove.
If you installed a non-US English version of Windows Media Player 11, the instructions in the dialog boxes that are mentioned in steps 9, 10, and 11 might appear in English.
10.
In the first confirmation dialog box that appears, click OK.
11.
In the second confirmation dialog box that appears, select the Do you want to continue with the rollback? check box, and then click OK.
12.
When the rollback process is complete (it might take several minutes to complete), click Restart.
13.
Click Start, and then click Control Panel.
14.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
15.
Click Microsoft User-Mode Driver Framework Feature Pack 1.0.0, and then click Remove.
16.
Follow the instructions that appear in the Software Update Removal Wizard.
If the Wudf01000 confirmation dialog box appears, click Yes to continue. When the software removal process is complete (it might take several minutes to complete), click Finish.
Note If you remove Windows Media Player 11 and the Windows Media Format 11 Runtime, and then encounter error C00D271D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support."), you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 891122, "Update for Windows Media Digital Rights Management-enabled players."
You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp11$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.
I followed the directions but for some reason something came up and said it couldn't remove something. I should have wrote it down. I kept messing with it and go rid of the current Windows Media Player. The problem was My daughters computer had Windows Media Player 10. After I did everything in the instructions, I tried to load player 11. It said the windows technologies is not compatable with my Windows. I then tried to load player 10 and received the same response. I have read and read, and downloaded different things I read about on the MicroSoft support website for the past 5 1/2 hours and can't figure it out. I still have the Windows Media Player listed in my programs on the start menu, but it does not work. Any idea what I have screwed up?? Any help would be greatly appreciated.
Can I just go to system restore and get back to where it was when I bought the computer? If so, would that have an affect on the new sound card I bought?
Yes, you "could" use System Restore to roll back to original settings (if that restore point still exists on your machine)
After the roll-back you would probably have to reinstall the Sound Card Driver.
You would also have to install any applications and updates that have been installed in the meantime.
What Windows Operating System is running on this machine of your daughter's?
______
I don't want to totally distract you from the focused problem solving that you are tracking, but I do believe that we could benefit from the information derived from the Full Tests at PCPitstop.
You will be asked to register as a member, using a valid email address as your Username and Create your own Password.
You will be asked to accept an ActiveX component in order to run the Full Tests on the machine.
Both procedures are safe and FREE.
Once you get the results you will receive a TechExpress Option (last item in the brownish/yellow box on any Results page)
Please post the entire information of the TechExpress URL link.
http://www.pcpitstop.com
Full tests are the first item in the left-hand column.
perhaps with that information, we'll have a better picture of how to proceed.
I attached this yesterday, but for some reason it didn't show up. I have attached the information again. I hope this is what you need. My Windows operating system is Windows XP, sp2, home edition 2002.
Test Details
TipsIn the tips and the tables, red indicates a serious problem, yellow a minor problem, and blue a suggestion.
• Remove spyware and adware
• Defragment files (Drive C)
• Reduce System Restore space (Drive C)
• Install more memory
• Adjust IE browser cache size
• Check disabled devices
• Adjust Receive Buffer Size
Windows ConfigurationDescription Your Results
Common Name Windows XP Home SP2
Full Version Windows XP Home SP2
First Install Sat Dec 24 2005
Free Resources 90%
Fonts Installed 169
Windows Scripting Version 5.6.0.8820
PCPitstop Version 172
CPU Load 0%
Running ProgramsMalicious or poorly written running programs are a common cause of poor performance and system instability. We strongly recommend that you use an antivirus program like CA Anti-Virus and a spyware scanner such as PC Pitstop Exterminate on a regular basis. To get control over your running programs we suggest WinTasks 5 Pro. Click on a file name to see more information about it.
Legend: Virus Spyware/Adware Optional Required No data
designates programs that can safely be disabled to improve computer performance, PC Pitstop Optimize disables these programs.
Name Vendor Complete File Name
MyWebSearch toolbar MyWebSearch.com C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
Realtek Sound Manager Realtek Semiconductor Corp. C:\WINDOWS\SOUNDMAN.EXE
m3SrchMn.exe m3SrchMn.exe MyWebSearch.com C:\PROGRA~1\MYWEBS~1\bar\2.bin\m3SrchMn.exe
Debugger Microsoft Corporation C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
AppSvc32.exe Symantec Corporation C:\Program Files\Common Files\Symantec Shared … \AppSvc32.exe
ccSvcHst.exe Symantec Corporation C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
MSN Messenger Microsoft Corporation C:\Program Files\Messenger\msmsgs.exe
Office XP speech Microsoft Corporation C:\WINDOWS\system32\ctfmon.exe
MyWebSearch.com C:\Program Files\MyWebSearch\bar\2.bin\m3IMPipe.exe
HP Keyboard Hewlett-Packard Company C:\HP\KBD\KBD.EXE
Alpha Networks Alpha Networks Inc. C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
EnMix Control Panel VIA Technologies, Inc C:\Program Files\Audio Deck\EnMixCPL.exe
Symantec products Symantec Corporation C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Live Update Symantec Corporation C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
Print spooler Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
D-Link Airplus G D-Link C:\Program Files\D-Link\AirPlus G\AirGCFG.exe
Internet Explorer Microsoft Corporation C:\Program Files\Internet Explorer\IEXPLORE.EXE
Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
Local Security Authority Microsoft Corporation C:\WINDOWS\system32\lsass.exe
Service control process Microsoft Corporation C:\WINDOWS\system32\services.exe
Service host process Microsoft Corporation C:\WINDOWS\system32\svchost.exe
Performance-Related Windows Settings
The following settings may be helpful in diagnosing general system performance problems.
Setting name Value
Video acceleration disabled No
Paging of kernel disabled No
Screen saver running during tests No
NOIDE key found in registry No
Running 32-bit code on 64-bit Windows No
System Restore disabled No
Large System Cache enabled No
Has batteries No
Hibernate enabled Yes
HIBERFIL.SYS present Yes
Hibernate policy in use No
Sleep/Resume policy in use Yes
Running on battery power No
Internet Configuration
Run our Free PC Pitstop Optimize 1.5 Scan to check proper registry settings for your connection type. Optimize tweaks the optimal registry values to get the most from your Internet connection.
Try our free Optimize 1.5 Scan Now!
Learn More.
Description Your Results
Bandwidth Down 564 Kbits/sec
Bandwidth Up 481 Kbits/sec
Average Ping 55 ms
Ping Loss 0%
TCP Receive Window (default)
External IP Address 64.83.xxx.xxx
Internal IP Address 192.168.xxx.xxx
Browser MSIE 7.0; FunWebProducts; .NET CLR 1.1.4322
IE current cache 235 MB
IE max cache 2385 MB
Packet8 Internet Phone Service
Make unlimited voice calls on your broadband Internet connection for only $19.99/month! Forget long distance phone bills with Packet8 Voice-over-IP technology.
Click here for information on how to get startedThe Bandwidth tests measure the Internet bandwidth between your computer and PC Pitstop's servers. In general, if your bandwidth result is at least 85% of the rated connection speed, you're receiving good throughput (though shared connections may affect this, too).
Average Ping measures the round-trip time for a packet to travel from the PC being tested to PC Pitstop's web site and back; lower numbers indicate better performance. Ping times under 150ms are typical of T1, DSL, or cable modems. Consistent ping times of more than 500ms should only be seen in connections that span continents (e.g., USA to Europe) and/or are linked by satellite. Ping losses usually indicate serious Internet congestion.
Internet performance can be erratic for many different reasons, so you can't expect to get maximum bandwidth and ping performance every time you test. You should test several times and at different times of the day to get the most accurate picture of your connection speed. To repeat only our Bandwidth test and get more information, plus tips for improving performance, click here. For additional testing of your browser configuration and Internet connection, we recommend BrowserTune.
More Internet related Settings
The following settings may be helpful in diagnosing internet performance problems.
Setting name Value
Using a proxy No
HTTP 1.1 through proxy Enabled No
HTTP 1.1 Enabled Yes
Check for newer pages turned off No
Show Pictures No
Format docs using my style sheet No
Content Advisor enabled No
Check Associations Disable No
Enable Automatic Image Resize No
Enable third-party browser extensions No
Enable page transitions No
Always use my {colors|fonts|size} No
Security ConfigurationDescription Your Results
IE Restricted Zone Permissions None
Security-Related Windows Settings
The following settings may be helpful in diagnosing spyware and browser hijacks.
Setting name Value
Explorer: Some drive letters are hidden No
Explorer: Hide extensions for known file types Yes
Explorer: Hide protected operating system files No
Explorer: Do not show hidden files and folders Yes
Explorer: Do not display contents of system folders No
HOSTS location remapped via the Registry No
System File Protection disabled No
Main BoardDescription Your Results
Brand/Model HP Pavilion 061 PY194AV-ABA a1100y
Type Desktop
Serial Number MXG54805D6 NA540
BIOS American Megatrends Inc. 3.04 10/13/2005
System Board ASUSTeK Computer INC. Grafito 1.xx
ProcessorDescription Your Results
Brand/Model Intel Celeron
Nominal Clock Speed 2800 MHz
Measured Clock Speed 2800 MHz
External Clock Speed 133 MHz
CPU Load 0%
Speed Rating 4444 (97% of 2005 similar)
Memory ConfigurationDescription Results
RAM installed 256 MB
Windows RAM 248 MB
Total RAM slots 2
Available RAM slots 1
Max RAM module size 0 MB
Memory Type 256+0;DIMM,?19,|Synchronous;T16
Speed Rating 5463 MB/s (111% of 2005 similar)
Memory Tip
On virtually any system, memory is the best bang-for-the-buck upgrade, especially if you currently have 256MB or less. Installing memory is a snap, it just works and your PC is faster. PC World has put together a step-by-step guide if you need help.
With prices so low lately I've purchased a lot of memory, and all of it has been from Crucial. Their prices beat the competition and they currently have free shipping.
– Rob Cheng, CEO, PC PitstopUpgrading memory can give your computer extra performance. Crucial Technology can identify the memory you need at very competitive prices.
Speed rating is measured in megabytes per second. The percentage indicates the performance of this system compared to systems in our database with a similar CPU and clock speed; the number of similar systems is also shown. For example, a score of 50% would indicate this system had half the performance of comparable systems; 200% would indicate twice the performance. A "normal" number is 100% plus or minus about 15%.
The System Management BIOS is reporting that there is 256 MB of RAM, but Windows reports that 248 MB is available. The most common reason for this discrepancy is that your system uses some system RAM for the video graphics card or BIOS functions. This case is common in highly-integrated PCs with video graphics built into the system board, and does not require any changes on your part.
Drive LettersThese are drive letters associated with hard disk drives. This list does not include drive letters for floppy disks or other removable media such as CD-ROM, DVD, Zip or Jaz drives.
Description Drive C Drive D
Partition format NTFS FAT32
Cluster size 4 KB 4 KB
Drive label HP_PAVILION HP_RECOVERY
Size 30461 MB 7677 MB
Free space 19802 MB (65%) 2415 MB (31%)
Junk files 359 MB (1%) 0 MB (0%)
System Restore Space 3655 MB (12%) 921 MB (12%)
Data fragmentation 21% Not tested
File fragmentation 13% Not tested
Uncached speed 43 MB/s (117%) 56 MB/s (153%)
Percentages shown for free space, junk files (temporary files, browser cache, Recycle Bin files), and system restore space represent the size relative to the total disk capacity. A disk with 50% free space is half-full (or half-empty, if you're an optimist). PC Pitstop Optimize is an easy way to keep your hard disk free of unnecessary files.
Our full tests only perform disk health checking on the C drive. We recommend that you check the health of your other drives using Disk MD.
Data fragmentation measures the percentage of data on the disk that is contained in fragmented files. File fragmentation is the percentage of files on the disk that are fragmented. Some disk optimization programs such as Window's Disk Defragmenter intentionally fragment files to place them in the best position to ensure quick program loading, so the fragmentation measures may be non-zero even after running a disk optimizer. For more details check out Disk MD.
Cached and uncached speed is measured in megabytes per second (MB/s). When a percentage is shown for cached and uncached speed, it compares the performance of the drive with those of systems in our database with the same processor and clock speed. (Our database currently has 2005 similar systems.) A rating of 200% means a disk is twice the performance of similar systems, 50% means it's half the performance. Cached disk speed generally measures the efficiency of the system's processor and memory system, not the performance of the hard disk. Uncached speed is most affected by the physical hard disk and the disk interface.
Disk DrivesHere are the physical disk drives that we have detected on your system:
Drive 0
Drive letters CD
Removable media No
Brand/Model WDC WD400BD-60LRA0
IDE details
Serial number
Revision level
For IDE drives, IDE details show whether the drive has DMA enabled and is an IDE master (single drive, or master drive in a master/slave pair).
CD/DVD DrivesHere are the CD and DVD drives that we have detected on your system:
Model Type Max Read Speed Max Write Speed
TSSTcorp CD-ROM TS-H192C CD-ROM 8467 KB/s (48X) N/A
Video BoardDescription Your Results
Brand/Model Intel® 82915G/GV/910GL Express Chipset Family
Resolution 1024x768 pixels
Colors 16 million
DirectX version 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)
OpenGL version 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Acceleration options Enabled
Performance 155.64 MP/s (90% of 79 similar)
Get Updated Drivers!
Run TouchStone's Free DriveAgent to find your PCs most up-to-date drivers.
Better Performance
Improved Stability
Fast and Easy
PC Pitstop's video performance performs a basic test of your system's graphics capabilities and reports the result in millions of pixels displayed per second (MP/s). The percentage indicates the performance of this system compared to systems in our database with a similar CPU, clock speed, and video board. For example, a score of 50% would indicate this system had half the performance of comparable systems; 200% would indicate twice the performance. Determining "normal" performance can be difficult, there can be wide differences due to video drivers even on the same video board. (You can use TouchStone's DriverAgent to see if you have the latest driver.)
MonitorsDescription
Monitor HP mx705 CRT Monitor HP mx705 CRT Monitor
Max. Resolution (HxV) 1280 x 1024 pixels 1280 x 1024 pixels
Screen Size (HxV) 32 x 24 cm 32 x 24 cm
Viewable Diagonal Size 15.75 inch 15.75 inch
Manufacture Date November 2005 November 2005
Serial Number 16843009 16843009
What is needed is the TechExpress Link, as per the image below: http://i138.photobucket.com/albums/q269/do…TechExpress.jpg [external image: Posted Image]
You get to that information by clicking on any Results page as indicated in the image below:
http://i138.photobucket.com/albums/q269/do…essLocation.gif
[external image: Posted Image]
then just highlight the URL to copy/paste only that TechExpress into the thread here,
You have (2) two drivers for Audio Installed
one for: Envy24 Family Audio Device Driver
and one for
Realtek High Definition Audio Driver
Leave them both installed for the time-being, but we may later be Removing the Realtek Driver
Looks like the Envy24 is your new "cheapie".
Since it is producing "system related" sounds and sound from online, it is probably working OK.
So what is stopping sound production from your CD/DVD
Highly likely possibility is that you need a Codecs Pack that help the machine "interpret" sound files for playing.
Your old RealTek device had its own Codecs Pack which may not be suitable for the Envy24.
Try download/install of K-Lite Codec Pack.
______________
If the above doesn't repair the situation, answer the following to the best of your ability.
Did the new sound card come with a wire that has connectors suitable on one end to plug into a socket on the edge of the sound card and on the other end into the auxillary socket of the CD/DVD unit?
Did the old sound Card have such a wire?
In the meantime, you have quite a bit of work to do just to follow the Test Results recommended Tune Up Tips.
Ask questions about any of the Tips that you don't understand.
_______
You can get rid of MyWebSearch by uninstalling it via Control Panel - Add/Remove.
But having MyWebSearch active on your machine for any length of time opens the higher likelihood that other forms of Malware have been invited in.
Run a couple of online scans, allowing them to remove what they find, and save the "log' of what they remove.
Panda Active Scan
Tend Micro Housecall
Whether or not you get Sound by adding the Codecs Pack, you should consider it a High Priority to complete the Tune-up Tips from the Pit Test Results.
__________
Your JAVA Runtime Environment is out of date.
Uninstall all versions of JRE JAVA Runtime Environment via Control Panel - Add\Remove
Then download and install the current verion, here:
DownLoad Java Runtime Environment (JRE) 6u1
I downloaded the K-lite Codec Pack, but it still doesn't work. When I put a CD in, it tries to play it through Windows Media Player, but I don't have Windows Media Player anymore. A box pops up and says "This version of Windows Media Technology is incompatable with this version of Windows." I can't seem to download another player either.
The new sound card did not come with a wire that has connectors on one end. It was just a regular card that you sanp in place. The old sound card did not either. It appeared to be integrated. It was a little silver box that seemed to be part o fthe motherboars.
While I wait for further instructions, I will be tuning up the computer.
I really appreciate your help.
Can you open Windows Media Player (version you presently have)?
Select "Now Playing" (top item in the left hand column of selections)
From the Command Line across of the top of Windows Media Player - Select - Tools- Options - select -File Types (tab)
With File Types(tab) selected, you should see a panel in which about 11 types of files are listed, including wma, wmv, cd, avi, wav, mpeg, mp3, midi, aiff, and au (may also be others depending upon you version of Windows Media Player.
Be sure that there is a checkmark/tick in each of the boxes in front of each of the file type items
Essentially you will be Selecting all of those file types to use Windows media Player as the Default Player.
Does that help?
_____________
If not,
Next:
close close all open applications, leaving only your Desktop with no open programs running
goto: Start - Run - (type)cmd - Enter
A DOS stype box will appear with a blinking cursor.
Type: "cd\" (without the quotation marks) and press - Enter
Now you should now be at a DOS style prompt of C:\ (with a blinking cursor)
(type) "sfc /scannow" (without the quotes) and press - Enter <– notice the required space between "c" and "/"
sfc /scannow <– will cause Windows File Protection System File Checker to be initiated.
You may be prompted to insert your Windows XP installation CD
Allow System File Checker to complete its scan (should take about 20 minutes)
____________
I haven't been able to open Windows Media Player since I tried to roll back. I think I deleted things I may not should have deleted. I still have the icon on th desk top, but when I click on it, it says the following:
"This version of Windows Media Technologies is incompatible with this version of Windows. For more information, view the information at the Microsoft web site."
I have Windows XP Home Addition. I don't get it. Maybe my Windows is messed up????
I get the same thing when I try to download any version of Windows Media Player.
I completed the second part of your last post from (Start, Run, cmd), then tried to install Windows Media Player 10, but the above statement is what I still got back.
It never asked for the Windows XP installation CD. Thank goodness though, because this computer did not come with a start-up disk. I kept everything in a big baggie, and now start-up disk for this computer, or my son's who I purchased at the same time. All I have is a manual that shows how to perform all types of restores.
???
Thanks for hanging in there with all the suggested steps.
It can get truly frustrating when fixes that should work, don't.
______
Looks like a huge number of folks have encountered the same problem from as far back as 2004, using various versions of Windows, and versions 9, 10, and 11 of Windows Media Player.
________
Here's the most promising direct fix:
Open My Computer or Windows Explorer
Select - Tools - Options - View(tab)
Place a mark in front of the item to Select: * show Hidden Files and Folders
Remove the mark from in front of: "Hide file extension for known file types"
Remove the mark from in front of: "Hide protected operating system files"
Respond affirmatively when alerted "are you sure you want to do this"
___
Navigate in My Computer or Windows Explorer to:
C:\Windows\System32\wmploc.dll <– this file may not exist on your machine, or if it does it may have become corrupted
If the files exists, rename C:\Windows\System32\wmploc.dll to wmploc.old
_________
Navigate to: C:\Windows\ServicePackFiles\i386\
Then scroll down to wmploc.dll
Press Cntrl-C to Copy wmploc.dll
Navigate back to C:\Windows\System32\ Right-Click on any "white" area of the list of files in System32\, then press Cntrl-V to Paste wmploc.dll into C:\Windows\System32\
___________
Next:
Download Windows Media Player 10 and run the installation.
___________
___________
What if you don't find wmploc.dll in C:\windows\ServicePackFiles\i386\ ??
alternatives:
You can copy wmploc.dll from "any" MS Windows Installation CD (WinME, Win2000, Win XP Home or Pro)
Paste the copied file into C:\windows\System32\ folder as per above
or
–you might find wmploc.dll located in a folder C:\i386
–You might find wmploc.dll located in a folder C:\System32\dllcache
___________
___________
___________
OK, you should have been able to find a fresh copy of wmploc.dll from one of the locations above.
Copy/Paste it into your C:\Windows\System32\ folder and try the Windows Media Player 10 download/installation again.
If none of the above works then we will consider "registering" .dll files that are required for download/installation.
Don't worry about the next step of registering .dll files right now.
The above should work just fine without .dll registering, but it's a step we can take if needed.
Best Regards
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