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Having Problems With Popup Ads When Opening Ie7

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Post #16
Gary R,

Good Morning! Sorry bout the delay in responding. Looks like we are in WAY different time zones.

1) Ran HJT with Fix Items on 3 items listed. Did receive the following error on completion:

An unexpected error has occurred at procedure: modBackup_MakeBackup(sItem=O20 - AppInit_DLLs: c:\windows\system32\vtsqrsp.dll)
Error #5 - Invalid procedure call or argument

Please email me at [removed], reporting the following:
* What you were trying to fix when the error occurred, if applicable
* How you can reproduce the error
* A complete HijackThis scan log, if possible

Windows version: Windows NT 5.01.2600
MSIE version: 7.0.5730.11
HijackThis version: 1.99.1

This message has been copied to your clipboard.
Click OK to continue the rest of the scan.


2) Ran OTMoveIt and here is the log:

C:\Documents and Settings\Mike\Application Data\tmp54.tmp.exe moved successfully.
C:\Documents and Settings\Mike\Application Data\tmpAC.tmp.exe moved successfully.
C:\WINDOWS\klvkx.exe moved successfully.
File/Folder c:\windows\system32\vtsqrsp.dll not found.
E:\FlashGet\sounds moved successfully.
E:\FlashGet\Skin moved successfully.
E:\FlashGet\language moved successfully.
E:\FlashGet\BACKUP moved successfully.
E:\FlashGet moved successfully.
C:\VundoFix Backups moved successfully.

Created on 06/08/2007 04:54:55


3) Don't remember what the program G:\WinBNC\bnc.exe is so I just completely deleted the folder.

4) I did install the Remote Admin program myself so I am confident that it is OK.

5) I understand on the System Restore Points being infected and will wait for your guidance on how to handle those.

6) Here is the current HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 4:56:52 AM, on 06/08/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16441)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\E_S00RP1.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINDOWS\system32\WCEFLMS.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
D:\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
D:\HP\Digital Imaging\bin\hpqtra08.exe
G:\ZoneAlarm\ZoneAlarm\ZoneAlarm\zapro.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\r_server.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\SAgent4.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
D:\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
E:\HiJackThis\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 203.44.216.72:80
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\SpyBot\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O4 - HKLM\..\Run: [WCEFLMS] WCEFLMS.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\COMPAQ\SetRefresh\\SetRefresh.exe
O4 - HKLM\..\Run: [HP Software Update] D:\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [TransTask] "C:\TweakXPPro\transtask.exe"
O4 - HKCU\..\Run: [Tweak-XP Pro] C:\TweakXPPro\autostart.exe
O4 - HKCU\..\Run: [NBJ] "D:\Nero\Nero63120\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /M "Stylus C82" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = D:\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = G:\ZoneAlarm\ZoneAlarm\ZoneAlarm\zapro.exe
O8 - Extra context menu item: Download All by FlashGet - E:\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - E:\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FLASHGET\flashget.exe (file missing)
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FLASHGET\flashget.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal…llMgr_v01_5.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1179439087425
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/…_1/axofupld.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EC6C7545-5563-465F-9E58-7FA73CF1506E}: NameServer = 68.87.85.98,67.166.9.242,71.237.116.215
O17 - HKLM\System\CCS\Services\Tcpip\..\{FDBF65E2-06D3-442D-9B20-0D5FC97C4421}: NameServer = 68.87.85.98,67.166.9.242
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: EPSON V3 Service2(03) (EPSON_PM_RPCV2_01) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\E_S00RP1.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Remote Administrator Service (r_server) - Unknown owner - C:\WINDOWS\system32\r_server.exe" /service (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Epson Printer Status Agent4 (StatusAgent4) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\SAgent4.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZONELABS\vsmon.exe


Again, Thank you so much for all this help!
Post #17 last edited
Hi tether,

Looks like we got it all.

The message from HJT was because the file for the 020 entry had already been removed.

OK, just a bit of cleaning up to do now.

Please delete this folder (in bold).

C:\_OTMoveIt

Now let's clear out the programmes we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if used inappropriately.
  • Double click OTMoveIt.exe to launch the programme.
  • Click on the CleanUp! button.
  • OTMoveIt will download a list from the Internet, if your firewall or other defensive programmes alerts you, allow it access.
  • You will be prompted to allow the clean up procedure, click Yes
  • When finished exit out of OTMoveIt
  • Now delete OTMoveIt.exe
Are you still noticing any problems?, because it appears your system is all clean. If not, it's time to secure your system to prevent against further intrusions.

THESE STEPS ARE VERY IMPORTANT

Lets reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to clean the restore points.
  • Turn off System Restore.
    • On the Desktop, right-click My Computer.
    • Click Properties.
    • Click the System Restore tab.
    • Check Turn off System Restore.
    • Click Apply, and then click OK.
  • Reboot.
  • Turn ON System Restore.
    • On the Desktop, right-click My Computer.
    • Click Properties.
    • Click the System Restore tab.
    • UN-Check *Turn off System Restore*.
    • Click Apply, and then click OK.
  • NOTE: only do this ONCE, NOTon a regular basis
We need to re hide system files.

To do so, please follow the steps below:
  • Double-click My Computer.
  • Click the Tools menu, and then click Folder Options.
  • Click the View tab.
  • Put a check by "Hide file extensions for known file types."
  • Under the "Hidden files" folder, select "Do not show hidden files and folders."
  • Check "Hide protected operating system files."
  • Click Apply, and then click OK.

Updating Windows and Internet Explorer

IMPORTANT: You need to update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you're running Microsoft Office, or any portion thereof, go to Microsoft's Office Update site and make sure you have at least all the critical updates installed. (Free at Microsoft Office Update).

Make your Internet Explorer more secure
  • From within Internet Explorer click on Tools > Options > Security > Internet > Custom Level.
  • Make sure these options are set as follows:
    • Download signed ActiveX controls to Prompt
    • Download unsigned ActiveX controls to Disable
    • Initialize and script ActiveX controls not marked as safe to Disable
    • Installation of desktop items to Prompt
    • Launching programs and files in an IFRAME to Prompt
    • Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Press the Apply button and then the OK to exit the Internet Properties page.
The following are free programs that are designed to keep your computer clean. A brief description is included with each item, click on name to go to download site.
  • Adaware SE Personal
    Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
  • Spybot S & D
    Spybot is a scanner like Adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and protection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
    To see how to set this up as well as more spybot features, see here
  • SpywareBlaster
    Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes "kill bits" in the registry, so that certain activex controls can't install.
    If you don't know what activex controls are, see here
  • IE Spyad
    It puts many bad webpages on your restricted zones LIST. This means that you can still view the "bad" webpages, but the webpages can't do certain things (such as use javascripts and cookies). Use IE Spyad for single account computers, and IE Spyad 2 for multi account computers.
  • Hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    • Make sure you read the instructions on how to install the hosts file, here.
  • If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    • Click the start button (at the lower left hand corner of your screen)
    • Click run
    • In the dialog box, type services.msc
    • hit enter, then locate dns client
    • Highlight it, then double-click it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click ok
  • Use an Anti Virus Software - It's very important that your computer has an anti-virus software running. This alone can save you a lot of trouble with malware in the future. See this link for a LISTing of some, on line & their stand-alone anti virus programs:
    Computer Safety On line - LIST of free Anti virus programs
  • Use a Firewall - I cannot stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
    See here to choose one.
  • Site Advisor This is a utility that can be downloaded and installed. It loads an icon to the taskbar of your browser (versions for IE and Firefox), indicating the trustworthiness of the site you are on. Green for safe, Red for suspicious. Click on the icon to access details that SiteAdvisor has about the site.

Just a final reminder for you.
  • UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
  • Run Spybot and Adaware regularly. (Once a week minimum)
  • It is important that you visit http://www.windowsupdate.com regularly. This will ensure you always have the latest security updates installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
Stand up and be Counted.

NOW is the time you can start to hit back at the people who infected you.
[external image: Posted Image]
Please take the time to go and complain - that forum has a topic for your infection which is Vundo…… (if not, post in the Is your infection not listed here? topic). Please post as a reply, you do not need to register to do so (but you can if you wish). It will also have a list of other places you can go to to register your complaint, depending on the country you are resident in. Please read the topics and complain, it is only with such complaints to goverment or government agencies that something will get done.


Once again, please post and tell me how things are going with your system… problems etc.

Gary R

The above is a general post I give when someone's computer is clean. Obviously you have already taken care of some of the issues mentioned, but it is important that you read through them, and address any that you may have missed.

Keep secure.

Gary R
Post #18
Gary R, I will take the final steps as you have posted in your last post. I just wanted to say: THANK YOU SO MUCH!!! You were very patient and I just cannot thank you enough for your help!
Post #20
This topic is now closed.

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Gary R

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