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Computer Freeze

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
My computer as of late has just "locked up" on me on a regular basis. I assume it's a software (malware) problem. I'd like to know if there's anything wrong on that end before I start looking at hardware.

Here is a copy of my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 3:34:12 PM, on 05/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Romeo\HJT\HijackThis1991.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Post #2
Hello and Welcome to the forum.

I'm not seeing anything that would cause lockups, but lets see if this helps.


You need to update SunJava.
Updating Java:
Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the [external image: Posted Image] icon next to it.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on 6-windowsi586-p.exe to install the newest version.
Once installed you can test to see that it is in fact installed
Sun Java Test
http://www.java.com/en/download/installed.jsp


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Done, and here's the new logfile:

Logfile of HijackThis v1.99.1
Scan saved at 6:34:30 PM, on 05/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Romeo\HJT\HijackThis1991.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

As far as the computer's behavior…I am a World of Warcraft fiend and realize that it only freezes while playing that. However the freezing is a recent development, and this has never happened in the year and a half I've been playing. I appreciate your help with this.
Post #4
Are you getting any re-direction of web sites? WOW users had some issues with wareout infection that re-directed users to bogus web sites.
Post #6
When was the last time you ran Disk Defragmenter?
Start> All Programs> Accessories> System Tools> Disk Defragmenter

Have you checked for driver updates for you video card?
Post #7
I haven't defragmented a hard drive since 1997. But I have formatted in the last 6 months. And I have the latest driver for my video card.
Post #8
Lets see if anything is hiding

Download ComboFix from Here or Here to your Desktop.
  • Double click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall
Post #9
As I type this I am performing a defragmentation. Here are the requested log files:

Combofix

"Jeff" - 07-05-16 20:40:48 Service Pack 2
ComboFix 07.02.04 - Running from: "C:\Romeo"

((((((((((((((((((((((((((((((( Files Created from 2007-04-16 to 2007-05-16 ))))))))))))))))))))))))))))))))))


2007-05-16 18:29 d——– C:\Program Files\Java
2007-05-16 18:29 d——– C:\Program Files\Common Files\Java
2007-05-08 18:49 d——– C:\Program Files\Ventrilo
2007-05-08 18:48 d——– C:\Program Files\Common Files\Wise Installation Wizard
2007-05-08 18:41 917,504 -ra—— C:\WINDOWS\system\cmids3d.dll
2007-05-08 18:41 784,832 -ra—— C:\WINDOWS\system32\drivers\cmuda.sys
2007-05-08 18:41 32,768 -ra—— C:\WINDOWS\system32\udaprop.dll
2007-05-08 18:41 28,672 -ra—— C:\WINDOWS\system32\cmirmdrv.dll
2007-05-08 18:41 233,472 -ra—— C:\WINDOWS\system32\cmirmdrv.exe
2007-05-08 18:41 135,168 -ra—— C:\WINDOWS\system32\cmuda.dll
2007-05-08 18:41 1,454,080 -ra—— C:\WINDOWS\system\SmWizard.exe
2007-05-08 18:40 28,672 –a—— C:\WINDOWS\CMIRmDriver.dll
2007-05-08 18:40 266,240 –a—— C:\WINDOWS\CMIUninstall.exe
2007-05-08 18:40 225,280 –a—— C:\WINDOWS\CmiRmRedundDir.exe
2007-05-08 18:40 d——– C:\Program Files\C-Media 3D Audio
2007-04-27 04:10 d——– C:\VundoFix Backups


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2007-05-16 19:28 ——– d——– C:\Program Files\world of warcraft
2007-05-16 17:19 ——– d——– C:\DOCUME~1\Jeff\Application Data\avg7
2007-05-08 18:36 ——– d——– C:\Program Files\mozilla firefox
2007-04-27 08:17 777984 –a—— C:\WINDOWS\system32\drivers\avg7core.sys
2007-04-27 04:10 666 –a—— C:\WINDOWS\system32\tmp.reg
2007-04-21 08:18 19840 –a—— C:\WINDOWS\system32\drivers\avgmfx86.sys
2007-04-10 12:05 ——– d——– C:\DOCUME~1\Jeff\Application Data\divx
2007-03-25 11:37 ——– d——– C:\Program Files\lavasoft
2007-03-25 11:37 ——– d——– C:\DOCUME~1\Jeff\Application Data\lavasoft
2007-03-23 15:22 ——– d——– C:\Program Files\dvd shrink
2007-03-21 20:09 ——– d—s—- C:\DOCUME~1\Jeff\Application Data\microsoft
2007-03-21 20:09 ——– d——– C:\DOCUME~1\Jeff\Application Data\ventrilo
2007-03-17 13:09 ——– d——– C:\DOCUME~1\Jeff\Application Data\ahead
2007-02-14 13:13 145454 –a—— C:\DOCUME~1\Jeff\Application Data\cosmos prefs
2007-02-14 00:46 62 –ahs—- C:\DOCUME~1\Jeff\Application Data\desktop.ini


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"AVG7_CC"="C:\\PROGRA~1\\Grisoft\\AVGFRE~1\\avgcc.exe /STARTUP"
"ATIPTA"="C:\\Program Files\\ATI Technologies\\ATI Control Panel\\atiptaxx.exe"
"Zone Labs Client"="\"C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe\""
"Cmaudio"="RunDll32 cmicnfg.cpl,CMICtrlWnd"
"SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.6.0_01\\bin\\jusched.exe\""

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ares]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="Ares"
"hkey"="HKCU"
"command"="\"C:\\Program Files\\Ares\\Ares.exe\" -h"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="msmsgs"
"hkey"="HKCU"
"command"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="MsnMsgr"
"hkey"="HKCU"
"command"="\"C:\\Program Files\\MSN Messenger\\MsnMsgr.Exe\" /background"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="NeroCheck"
"hkey"="HKLM"
"command"="C:\\WINDOWS\\system32\\NeroCheck.exe"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="jusched"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\Java\\jre1.5.0_11\\bin\\jusched.exe\""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Yahoo! Pager]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="YahooMessenger"
"hkey"="HKCU"
"command"="\"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe\" -quiet"
"inimapping"="0"


[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\shellserviceobjectdelayload]
"UPnPMonitor"="{e57ce738-33e8-4c51-8354-bb4de9d215d1}"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"AVG7_Run"="C:\\PROGRA~1\\Grisoft\\AVGFRE~1\\avgw.exe /RUNONCE"

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\run]
"AVG7_Run"="C:\\PROGRA~1\\Grisoft\\AVGFRE~1\\avgw.exe /RUNONCE"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll"

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\
LocalService REG_MULTI_SZ AlerterWebClientLmHostsRemoteRegistryupnphostSSDPSRV\
NetworkService REG_MULTI_SZ DnsCache\
DcomLaunch REG_MULTI_SZ DcomLaunchTermService\
rpcss REG_MULTI_SZ RpcSs\
imgsvc REG_MULTI_SZ StiSvc\
termsvcs REG_MULTI_SZ TermService\



********************************************************************

catchme 0.1 W2K/XP - userland rootkit detector by Gmer, 17 October 2006
http://www.gmer.net

scanning hidden processes …

scanning hidden services …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0

********************************************************************

Completion time: 07-05-16 20:42:47
C:\ComboFix2.txt … 07-04-27 04:07
C:\ComboFix3.txt … 07-04-13 02:28

AND Hijackthis

Logfile of HijackThis v1.99.1
Scan saved at 8:44:09 PM, on 05/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\DfrgNtfs.exe
C:\Romeo\HJT\HijackThis1991.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

BTW I've given up trying to play WoW until I can resolve this issue somehow.
Post #10
Finished defragmentation…it has something noteworthy. Incoming log: Volume (C:) Volume size = 38.28 GB Cluster size = 4 KB Used space = 27.61 GB Free space = 10.67 GB Percent free space = 27 % Volume fragmentation Total fragmentation = 11 % File fragmentation = 23 % Free space fragmentation = 0 % File fragmentation Total files = 24,417 Average file size = 2 MB Total fragmented files = 6 Total excess fragments = 500 Average fragments per file = 1.02 Pagefile fragmentation Pagefile size = 1.50 GB Total fragments = 1 Folder fragmentation Total folders = 2,129 Fragmented folders = 1 Excess folder fragments = 0 Master File Table (MFT) fragmentation Total MFT size = 31 MB MFT record count = 26,711 Percent MFT in use = 85 % Total MFT fragments = 5 ——————————————————————————– Fragments File Size Files that cannot be defragmented 2 690 MB \Romeo\Downloads\___ARESTRA___night at the museum dvd rip.avi 12 695 MB \Program Files\World of Warcraft\Data\patch.MPQ 24 1.37 GB \Program Files\World of Warcraft\Data\expansion.MPQ 71 3.57 GB \Program Files\World of Warcraft\Data\common.MPQ 3 undefragmentable files all WoW related. Perhaps an uninstall/reinstall is in order?
Post #12
Nothing coming to mind. I'm currently in the long and painful reinstallation phase. I guess this means you didn't find anything out of the ordinary, which is good. Hopefully this will resolve my issue. I appreciate your help with this.

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