15 replies to this topic

[kate01]

Help! I cannot download any antivirus software. I've downloaded the Hijack this program, and have scanned and saved a log. Please help!!

[LDTate]

Hello and Welcome to the Forum. post the new HJT log

[kate01]

Logfile of HijackThis v1.99.1
Scan saved at 3:42:04 PM, on 4/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...t...c02&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: IEWatchObj Class - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINDOWS\System32\IETie.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Monitor.lnk = C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Advisor - {B3413D98-5C41-44AC-BB8D-6C346B24CDD5} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://usercenter.co...oad/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} - http://216.249.24.14...tiveXImgCtl.CAB
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {D702FBF4-EE60-11D0-BD5B-00A0C91F4635} (CFForm Runtime) - https://ecommerce.po...sses/CFJava.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} - http://tools.ebayimg...ol_v1-0-3-0.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

[LDTate]

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download AVG Anti-Spyware from HERE and save that file to your
desktop.
This is a 30 day trial of the program

• Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop
  and double-click it to launch the set up program.
• Once the setup is complete you will need run ewido and update the definition
  files.
• On the main screen select the icon "Update" then select the "
  Update now" link.
  • Next select the "Start Update" button, the update will start and a
    progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of
  the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then
  select " "Quarantine" .".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

• Reboot your computer into SafeMode. You can do this by restarting
  your computer and continually tapping the F8 key until a menu appears.
  
  Use your up arrow key to highlight SafeMode then hit enter.
  IMPORTANT: Do not open any other windows or
  programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
• Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
• Select the "Scanner" icon at the top and then the "Scan" tab
  then click on "Complete System Scan".
• ewido will now begin the scanning process, be patient this may take a little
  time.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all
  actions"
• Next select the "Reports" icon at the top.
• Select the "Save report as" button in the lower left hand of the
  screen and save it to a text file on your system (make sure to remember where
  you saved that file, this is important).
• Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the
  results of the AVG Anti-Spyware report scan along with a new HijackThis log.

[kate01]

Still cannot install any antivirus. even the online virus scanner (from F Secure) did not work. HELP!!!!

[LDTate]

Did you try what I posted? It's a anti-spyware program.

[kate01]

Logfile of HijackThis v1.99.1
Scan saved at 1:06:51 PM, on 4/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...t...c02&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IEWatchObj Class - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINDOWS\System32\IETie.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Advisor - {B3413D98-5C41-44AC-BB8D-6C346B24CDD5} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://usercenter.co...oad/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} - http://216.249.24.14...tiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1177215449938
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-sec...m/ols/fscax.cab
O16 - DPF: {D702FBF4-EE60-11D0-BD5B-00A0C91F4635} (CFForm Runtime) - https://ecommerce.po...sses/CFJava.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} - http://tools.ebayimg...ol_v1-0-3-0.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

[LDTate]

Can you post the results of the AVG Anti-Spyware report scan please?

[kate01]

Yes - followed exactly. THere were no reports generated from AVG...

[LDTate]

Yes - followed exactly. THere were no reports generated from AVG...

Never seen that before


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...t...c02&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=1c02&lc=0409
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} - http://216.249.24.14...tiveXImgCtl.CAB
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-sec...m/ols/fscax.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\

Close ALL windows and browsers except HijackThis and click "Fix checked"


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

[kate01]

OK - will do now. Computer seems OK - the only issue is that I cannot install ANY antivirus, or even run any online scanner.

[LDTate]

OK - will do now.

Computer seems OK - the only issue is that I cannot install ANY antivirus, or even run any online scanner.

OK

[kate01]

Logfile of HijackThis v1.99.1
Scan saved at 1:54:34 PM, on 4/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IEWatchObj Class - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINDOWS\System32\IETie.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://usercenter.co...oad/tgctlcm.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1177215449938
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {D702FBF4-EE60-11D0-BD5B-00A0C91F4635} (CFForm Runtime) - https://ecommerce.po...sses/CFJava.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} - http://tools.ebayimg...ol_v1-0-3-0.cab
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

[LDTate]

See if you can now do this.
Click the HERE and Save, Install, Update and run a full scan.

[LDTate]

How are you doing with the fix?