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Spyware / Malware / Virus Removal

Computer keeps on freezing

9 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
My P3 running W2000 keeps on freezing recently. It has 750MB of ram & was running ok. Any suggestions? aureiliom
Post #2
aureliomark :D

I really can't help you until you post a HJT log and if all looks well Malware wise I can direct you to windows support sites that deal with those type of issues.

Hijackthis 1.99.1
Its important that Hijackthis is installed in its own permanent folder for backup purposes.
  • Use the link above or the links in my signature to download HJT 1.99.1 setup to your desktop
  • Double Click on the Setup icon and by defaut it will unzip to C:\Program Files\Hijackthis
  • Open HJT Scan and Save a Log File, it will open in Notepad
  • Go to Edit> Select All…..Edit > Copy and Paste the new log into this thread.
  • Please use [external image: Posted Image]and not [external image: Posted Image]
DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
Post #3
following is the log file for my computer after running Xoftspyexe & RegCureX. It still freezes.

Logfile of HijackThis v1.99.1
Scan saved at 6:13:49 PM, on 3/26/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\system32\spoolsv.exe
C:\Vet\isafe.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Vet\VetMsg.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Vet\VetTray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VetTray] C:\Vet\VetTray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
O4 - HKLM\..\Run: [ACU] C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe -nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Map LPT2 to Plotter.lnk = C:\MAPPORT.BAT
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} -
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/…trolLite_EN.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1146114959174
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca06.rightnowtech.com/6020-b432…l/java/RntX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\Vet\isafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Vet\VetMsg.exe
O23 - Service: Viewpoint Manager Service - VIA Technologies, Inc. - (no file)

:lol:
Post #4
Your log does not have anything earthshattering on it.

Domain = access.local <– Do you you about this??


Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} -


  • Your Java is out of date and leaving your system vulnerable.
  • Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
  • It should have an icon next to it:
    [external image: Posted Image]
    Select it and click Remove.
  • Reboot your system.
  • Then go to the Sun Microsystems and install the update
  • Java Runtime Environment (JRE) 5.0 Update 11 <–This is what you need to download and install.
  • If you chose the online installation, it will prompt you to run the program.
  • If you chose the offline installation, you will be prompted to save the file and you can run it from wherever you saved it.
  • Then after install you can verify your installation here Sun Java Verify
I like to to do the offline installation and save the setup file in case I may need it in the future



Lets run the trial of AVG Anti Spyware, if there is something bad it may show up on the log so be sure to save it and post it into your next reply.

Download and install the 30 day trial of AVG Anti-Spyware 7.5 to your desktop.
  • Once you have downloaded AVG Anti-Spyware 7.5, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run AVG and update the definition files.
  • On the main screen select the icon Update then select the Update now link.
  • Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
  • Once in the Settings screen click on Recommended actions and then select Quarantine <– Dont forget this
  • Under Reports
  • Select Automatically generate report after every scan
  • Un-Select Only if threats were found
  • Close AVG Anti-Spyware 7.5 <– Do not run the scan yet.
Boot your computer into Safemode
  • Go to Start> Shut Off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
  • This will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to SAFEMODE
  • Then press the Enter on your Keyboard
Tutorial if you need it How to boot into Safemode


IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning process:
  • Launch AVG Anti-Spyware 7.5 by double-clicking the icon on your desktop.
  • Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
  • AVG will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
  • If you have any infections you will prompted, then select Apply all actions
  • Next select the Reports icon at the top.
  • Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
  • make sure to remember where you saved that file, this is important
  • Close AVG Anti-Spyware 7.5

Let me see the AVG log and a New HJT log please.
Post #5
Domain = access.local <– Do you you about this?? I use to connect to this network, but no longer need to.

Following Is information requested after following your instructions:

———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 9:47:17 PM 3/27/2007

+ Scan result:



C:\Program Files\SearchRelevant\SearchRelevant.dll -> Adware.Relevance : Cleaned with backup (quarantined).
C:\WINNT\system32\lsp.dll_tobedeleted -> Adware.Sahat : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\WinStatX.Installer -> Adware.WinTaskAd : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Video1\Dialers -> Dialer.Generic : Cleaned with backup (quarantined).
HKU\S-1-5-21-1801674531-484763869-1343024091-500\Software\Video1\Dialers -> Dialer.Generic : Cleaned with backup (quarantined).
HKU\S-1-5-21-1801674531-484763869-1343024091-500\Software\Video1\Dialers\Hot_Tarts_Au -> Dialer.Generic : Cleaned with backup (quarantined).
C:\WINNT\system32\msdlupd.dll -> Downloader.Dyfuca.cu : Cleaned with backup (quarantined).
C:\WINNT\Downloaded Program Files\imloader.exe -> Not-A-Virus.Downloader.Win32.ImLoader.b : Cleaned with backup (quarantined).
:mozilla.10:C:\Documents and Settings\marcosj\Application Data\Mozilla\Firefox\Profiles\r0hrl2zt.default\cookies.txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Administrator\Cookies\administrator@2o7[2].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\marcosj\Cookies\marcosj@wotifcom.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Marcos Jose\Cookies\marcos jose@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Administrator\Cookies\administrator@connextra[1].txt -> TrackingCookie.Connextra : Cleaned.
:mozilla.6:C:\Documents and Settings\marcosj\Application Data\Mozilla\Firefox\Profiles\r0hrl2zt.default\cookies.txt -> TrackingCookie.Imrworldwide : Cleaned.
:mozilla.7:C:\Documents and Settings\marcosj\Application Data\Mozilla\Firefox\Profiles\r0hrl2zt.default\cookies.txt -> TrackingCookie.Imrworldwide : Cleaned.
C:\Documents and Settings\Administrator\Cookies\[removed][2].txt -> TrackingCookie.Live : Cleaned.
C:\Documents and Settings\Marcos Jose\Cookies\marcos [removed][1].txt -> TrackingCookie.Msn : Cleaned.


::Report end


… and new Hijack this report…


Logfile of HijackThis v1.99.1
Scan saved at 9:51:02 PM, on 3/27/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio; - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google; - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VetTray] C:\Vet\VetTray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ACU] C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe -nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Map LPT2 to Plotter.lnk = C:\MAPPORT.BAT
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} -
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/…trolLite_EN.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1146114959174
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca06.rightnowtech.com/6020-b432…l/java/RntX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\Vet\isafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Vet\VetMsg.exe
O23 - Service: Viewpoint Manager Service - VIA Technologies, Inc. - (no file)


java script:emoticon(';)', 'smid_22')
;)
cheers
Post #6
You need to open AVG and go to the Quarantine folder and remove it all, nothing in there you want to keep.


Remove these with HJT.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

Only remove these if your sure you no longer use them
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local

Here are the instructions for Restoring from a HJT backup in case you need it.

To restore the backups:
  • Open HiJackThis
  • Click on "View the list of Backups"
  • Place a check mark next to anything you want to restore
  • Click Restore
  • Click Yes
  • Reboot your computer

I really need to see the HJT log in Normal windows, when you run it in Safemode it does not show me the whole picture.

Ken :D
Post #7
Ken,

finished your instructions & here is the latest log..

Logfile of HijackThis v1.99.1
Scan saved at 7:16:00 PM, on 3/28/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Vet\isafe.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Vet\VetMsg.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Vet\VetTray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VetTray] C:\Vet\VetTray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ACU] C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe -nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Map LPT2 to Plotter.lnk = C:\MAPPORT.BAT
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} -
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/…trolLite_EN.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1146114959174
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca06.rightnowtech.com/6020-b432…l/java/RntX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\Vet\isafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Vet\VetMsg.exe
O23 - Service: Viewpoint Manager Service - VIA Technologies, Inc. - (no file)

Looks like the computer is running ok.

:weee:

aureliomark
Post #8 last edited
aureliomark :D

Go to your Add-Remove Programs in the Control Panel and uninstall Viewpoint This is a program that installed without your knowledge or consent, uses up system resources and is not needed for anything.



We need to make sure all hidden files are showing :
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Once your system is clean, we suggest that you reverse this to keep critical windows files from accidently being deleted.


internat.exe
I need you to do a windows search for me on this file, its most likely legit but it could also be bad. Look in C:\windows, C:\windows\system and C:\windows\system32. Let me know what folder its in. When you find it, right click on it and go to properties and lets make sure its a Microsoft file.


You need to open Internet Explorer and go to Tools > Internet Options and download any critical updates…DO NOT INSTALL ANY DRIVER FILES


Let me know about that file and post a new HJT log please
Post #9
Ken, Viewpoint is not listed under Add-remove programs in the Control panel. I did a search and is listed under C:\Documents & Settings\All Users\Application data\Viewpoint I could not remove as instructed. I found 2 Internet.exe files under C:\Winnt\System32 and.. C:\Winnt\System32\dllcache the computer froze again after I sent you yesterdays email I have installed all the latest win updates :o
Post #10
soory, firgot to post the latest log file…

Logfile of HijackThis v1.99.1
Scan saved at 7:48:03 PM, on 3/29/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Vet\isafe.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Vet\VetMsg.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Vet\VetTray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VetTray] C:\Vet\VetTray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ACU] C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe -nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Map LPT2 to Plotter.lnk = C:\MAPPORT.BAT
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} -
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/…trolLite_EN.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1146114959174
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca06.rightnowtech.com/6020-b432…l/java/RntX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\Vet\isafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Vet\VetMsg.exe
O23 - Service: Viewpoint Manager Service - VIA Technologies, Inc. - (no file)

:scratch:
Post #11
aureliomark :D

C:\WINNT\system32\internat.exe <– This is what I wanted you to look for but i thinks its ok



Go to Start > Run and type in Notepad
Notepad will open
Copy and paste the following inside the quote box into NotePad

sc stop Viewpoint Manager Service
sc delete Viewpoint Manager Service

  • Click File > Save as >type in cmd.bat
  • Under "Save as type" Select All files
  • Save it to your Desktop
  • Close Notepad
  • The cmd.bat file should now appear on your Desktop
  • Double Click cmd.bat
  • Reboot your Computer
  • Run Hijackthis and post a new log please


Then scan with HJT and make sure these two are gone, if not fix them.

O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} -

O23 - Service: Viewpoint Manager Service - VIA Technologies, Inc. - (no file)


The rest of your log looks fine :thumbup: How are things running now??
Post #12
Followed your instructions & here is log file. It still froze.
Logfile of HijackThis v1.99.1
Scan saved at 8:14:04 PM, on 3/30/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Vet\isafe.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Vet\VetMsg.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\Explorer.EXE
C:\Vet\VetTray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VetTray] C:\Vet\VetTray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ACU] C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe -nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Map LPT2 to Plotter.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/…trolLite_EN.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1146114959174
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca06.rightnowtech.com/6020-b432…l/java/RntX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\Vet\isafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Vet\VetMsg.exe

:unsure:
Post #13
You have a few options here to try.

If your not using these then remove them.

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local



Look again for this file and let me know if its a Microsoft file.
C:\WINNT\system32\internat.exe


Then run both these scans, Blacklight is a qucik scan but Panda may take an hour or so.


Download and Save the Trial of Blacklight to your desktop.
  • Download the Blacklight Beta graphical user interface version
  • Double-click blbeta.exe
  • Then accept the agreement
  • Click > scan then > next
  • You'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers).
  • Copy and paste this log in your next reply.
  • Don't choose the rename option yet! I want to see the log first, because legitimate items can also be present there, such as "wbemtest.exe"



Run Panda's ActiveScan from here and perform a full system scan.
  • Once you are on the Panda site click the "Scan your PC" button
  • A new window will open…click the big "Check Now" button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
  • If you are on a slow connection it will take about 15 minuites for the scanner to load.
  • Click on "Local Disks" to start the scan
  • Once scan is done, click "see report" then "save report"
  • Save the log someplace you can find
  • 12. Reboot
  • Post the Panda scan results in your next reply

If there is nothing serious picked up by these scans than it may be a hardware or a windows problem and at that point I can direct you to our wndows support forum.
Post #14
I removed items 017 witn hijackthis, but keeps re-appearing.

Two internat.exe file are in c:\WINNT\system32\internat.exe and
c:\WINNT\system32\dllcache\internat.exe

Blacklight did not find anything.

Panda's active scan found some things :


Incident Status Location

Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Administrator\Cookies\administrator@go[2].txt
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\Administrator\Cookies\[removed][1].txt
Virus:Trj/Mitglieder.GB Disinfected Archive Folders\Inbox\Home Emails\Josias\Ann.zip[123.exe]
Adware:Adware/SAHAgent Not disinfected C:\WINNT\system32\xmltok.dll
and here is latest hijackthis logfile

Logfile of HijackThis v1.99.1
Scan saved at 11:32:12 AM, on 3/31/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\acs.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Vet\isafe.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\WINNT\system32\mgabg.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Vet\VetMsg.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Vet\VetTray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio; - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google; - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [VetTray] C:\Vet\VetTray.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ACU] C:\Program Files\SMCWUSBT-G EZ Connect TM g 108 Mbps 802.11g Wireless USB 2.0 Adapter\ACU.exe -nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINNT\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Map LPT2 to Plotter.lnk = ?
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/…trolLite_EN.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1146114959174
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca06.rightnowtech.com/6020-b432…l/java/RntX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = access.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = access.local
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\Vet\isafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\system32\mgabg.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Vet\VetMsg.exe

I did a search for viewpoint, and it creates a
file everytime a turn on computer on C:\Documents & Settings\Administrator\Recent and

C:\Documents & Settings\Administrator\Cookies called administrator@viewpoint[2].txt and
[removed][2].txt


:scratch:
Post #15
Boot to Safemode and delete this file and folder.

C:\WINNT\system32\xmltok.dll
C:\Program Files\Viewpoint

I could be wrong but those 017 entries are not malicious , just clutter so lets just let them be.


The scans are not picking up anything bad so this could be a hardware or software issue.
The rest of your log looks fine so I suggest you post at our other forum for windows problems.

OTHER COMPUTER PROBLEMS

I will keep this thread open for you in case you need to post back, be sure to let them know that you posted here and all the scans are coming up clean as well as your HJT log. They may be able to help you get rid of those 017s unless there needed for something.

Ken :D

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