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Can't access some very popular websites

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Post #1
Hi.

I had had IE 7.0 installed. A couple of days later, I lost access to some sites, including cnn.com, earthlink.net (I am an Earthlink subscriber, so I can't get email anymore), ebay.com, and microsoft.com. I removed IE 7.0, but IE 6.0 can not reach these sites either. Nor can Mozilla FireFox or Microsoft Outlook. I can ping and telnet these sites but can't access them by any browser. I have been advised to come here and display my HiJack log. I hope that someone with a better hijack knowledge than me (not a big feat) can point out whether there are any bugs in it or, if not, how I can fix my problem.

Thanks

Logfile of HijackThis v1.99.1
Scan saved at 6:15:26 PM, on 3/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Eugene\Desktop\Downloads\HiJackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
Post #2
Hello and Welcome to the forum. Is this HijackThis log from a Safe Mode scan? I don't see any type of protection like anti-virus / anti spyware
Post #3 last edited
I ran it in safe mode now and it is no different, except there are fewer running processes…

Logfile of HijackThis v1.99.1
Scan saved at 10:26:04 PM, on 3/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Eugene\Desktop\Downloads\HiJackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe



What could be causing my access problem then?
Post #5
Here's my log after downloading, installing AVG anti-virus and scanning with it. It found nothing.

Logfile of HijackThis v1.99.1
Scan saved at 4:26:29 PM, on 3/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Eugene\Desktop\Downloads\HiJackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

My computer is not behaving any different. it's just not connecting to several important sites on the internet.
Post #6
Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"


Next:
Click Start> Run> type in CMD tap enter key
Copy/Paste or type in: ipconfig /flushdns
If you are typing this in, note the space between the g /f
It needs to be there.


Now lets check some settings on your system.
Enter your Control Panel and double-click on Network Connections

Then right click on your Default Connection
Usually Local Area Connection for Cable and DSL
Left click on Properties
Double-Click on the Internet Protocol (TCP/IP) item
Select the radio dial that says Obtain DNS Servers Automatically
Note: Do this for all Network Connections
Press OK twice to get out of the properties screen and reboot if it asks



Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #7
Here's the new log:

Logfile of HijackThis v1.99.1
Scan saved at 6:03:32 PM, on 3/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Documents and Settings\Eugene\Desktop\Downloads\HiJackThis\HijackThis.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\wuauclt.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe


No changes in computer's behavior. I still can't access these select sites.
Post #8
Download DelDomains.inf
http://www.mvps.org/winhelp2002/DelDomains.inf

Right-click and select….. Save Target As….Save

To use: Right-click and select……. Install (no need to restart)
Post #11
All these sites are already in the trusted sites list. In any case, FireFox is also not connecting to these sites, and Outlook is not connecting to Earthlink POP server.
Post #12
Please go to http://virusscan.jotti.org , click on Browse, and upload the following file for analysis:

C:\WINDOWS\System32\smss.exe

Then click Submit. Allow the file to be scanned, and then please copy and paste the results here for me to see.


If Jotti is too busy you can try these.

http://www.kaspersky.com/scanforvirus.html


http://www.virustotal.com/en/indexf.html
Post #13
http://virusscan.jotti.org/

The server is extremely busy at the moment, please wait

http://www.kaspersky.com/scanforvirus.html


You're clean!
Kaspersky Anti-Virus has not detected any viruses at this time in the file you submitted.


http://www.virustotal.com/en/indexf.html

STATUS: FINISHEDComplete scanning result of "smss.exe", received in VirusTotal at 03.25.2007, 04:33:35 (CET).

Antivirus Version Update Result
AhnLab-V3 2007.3.24.1 03.24.2007 no virus found
AntiVir 7.3.1.44 03.23.2007 no virus found
Authentium 4.93.8 03.24.2007 no virus found
Avast 4.7.936.0 03.23.2007 no virus found
AVG 7.5.0.447 03.24.2007 no virus found
BitDefender 7.2 03.25.2007 no virus found
CAT-QuickHeal 9.00 03.23.2007 no virus found
ClamAV devel-20070312 03.24.2007 no virus found
DrWeb 4.33 03.24.2007 no virus found
eSafe 7.0.14.0 03.22.2007 no virus found
eTrust-Vet 30.6.3506 03.23.2007 no virus found
Ewido 4.0 03.24.2007 no virus found
FileAdvisor 1 03.25.2007 No threat detected
Fortinet 2.85.0.0 03.24.2007 no virus found
F-Prot 4.3.1.45 03.23.2007 no virus found
F-Secure 6.70.13030.0 03.24.2007 no virus found
Ikarus T3.1.1.3 03.24.2007 no virus found
Kaspersky 4.0.2.24 03.25.2007 no virus found
McAfee 4991 03.23.2007 no virus found
Microsoft 1.2306 03.25.2007 no virus found
NOD32v2 2143 03.25.2007 no virus found
Norman 5.80.02 03.23.2007 no virus found
Panda 9.0.0.4 03.24.2007 no virus found
Prevx1 V2 03.25.2007 no virus found
Sophos 4.15.0 03.23.2007 no virus found
Sunbelt 2.2.907.0 03.24.2007 no virus found
Symantec 10 03.25.2007 no virus found
TheHacker 6.1.6.080 03.23.2007 no virus found
UNA 1.83 03.16.2007 no virus found
VBA32 3.11.2 03.24.2007 no virus found
VirusBuster 4.3.7:9 03.24.2007 no virus found
Webwasher-Gateway 6.0.1 03.25.2007 no virus found
Post #14 last edited
Do you have router / external modem that you're using? If so, remove the Power from them and wait about 5 mins. Replace the Power and see if that worked. Have you checked with your ISP? Other then that. I'm out of ideas tonite.
Post #15 last edited
I do have a LinkSys VOIP router sitting on my ADSL line. I have had 5 hours of ISP support this week. They told me to talk to MicroSoft. That did not exactly work out either… I will try to power off my ADSL modem and turn it back on, I'll let you know

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