Was this the same account than where you previously installed the software? Do you still have the password/registration code? Here is some tech support, you could try them out.
Tell a noob where to start please
Started by
Mr_Kake
, Mar 06 2007 03:03 PM
17 replies to this topic
Register to Remove
#17
Posted 26 March 2007 - 01:07 PM
I finally got a chance to work on this! It is the same account that it was installed on before. Support says my registration is expired and I will need to renew in order for the install to work. I don't really want to do that, since I am just going to uninstall it anyway. On a brighter note. My machine has only stalled once in the last week. Do we just call it good at this point and leave the orphaned files there?
#18
Posted 27 March 2007 - 12:02 PM
I think that it is best to leave it there. A forced removal may cause all kinds of critical problems.
Then you should update your Java to the latest version (6.0)
Now that you seem to be clean, please follow these simple steps in order to keep your computer clean and secure:
Then you should update your Java to the latest version (6.0)
- Start
- Control Panel
- Add/Remove Programs
- Delete the old Java, J2SE Runtime Environment 5.0 Update 11
- Download the latest version of Java Runtime Environment (JRE) 6.0.
- Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
- Click the "Download" button to the right.
- Check the box that says: "Accept License Agreement."
- The page will refresh.
- Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
- Install it
Now that you seem to be clean, please follow these simple steps in order to keep your computer clean and secure:
- Clear your system restore
This will clear the system restore folders from possible malware that was left behind during the cleaning process.
- Use ATF Cleaner
Download and install ATF Cleaner. Clean your temporary files & folders with it regularly.
- Use Ad-Aware
Download and install Ad-Aware. Update it and scan your computer regularly with it.
- Use AVG Anti-Spyware
Download and install AVG Anti-Spyware. Update it and scan your computer regularly with it.
- Use Spybot S&D
Download and install Spybot S&D. Update it and scan your computer regularly with it.
- Install SpywareBlaster
SpywareBlaster will prevent spyware from being installed.
- Install MVPS Hosts file
This prevents your computer from connecting to harmful sites.
- Use Firefox browser
Firefox is faster and more secure browser than Internet Explorer.
- Keep your systen up-to-date
Visit Windows Update regularly. How to enable Automatic Updates?
- Keep your antivirus and firewall up-to-date
Scan your computer regularly with you antivirus software.
- Read this article by TonyKlein
So how did I get infected in the first place?
- Stand Up and Be Counted !
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.
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