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Desperate: No Internet Connectivity Anymore


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47 replies to this topic

#16 ldscjpcat

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Posted 25 February 2007 - 10:55 AM

Will do. By the way- since it installed the Verizon Communications Center, It told me when I rebooted that I was connected to the Internet but Verizon server not available. I then did an update and it connected and told me that there were no new updates. But browser still doesn't work in normal mode. Will disconnect power and then reboot. Am still curious why browser works in safe mode but not normal.

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#17 LDTate

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Posted 25 February 2007 - 10:58 AM

If the power thing doesn't work, Lets try a different browser. Click the link and download FireFox and give it a try.
http://www.mozilla.com/firefox/

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#18 ldscjpcat

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Posted 25 February 2007 - 12:11 PM

I did that and same basic result but 1) My Verizon Communication Center (which I didn't load until today) tries to go out to the internet. It comes back with a message that i am connected to the internet but verizon server is not available. (I can get to it on this PC) 2) Still works in Safe Mode

#19 LDTate

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Posted 25 February 2007 - 12:14 PM

That sounds like a Verizon issue to me. Call them and have them get into your modem and look at the settings

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#20 ldscjpcat

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Posted 25 February 2007 - 12:37 PM

Tried some other things. The Verizon Support Center allows you to test your internet connection and the test passed although I still cannot use IE7.

I am thinking it is either the browser itself or somehow related to the Verizon connection. (I did call them last night with not much success.)

I ran an HJT log just in case you would want it- below:

Logfile of HijackThis v1.99.0
Scan saved at 1:32:06 PM, on 2/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\LEXPPS.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\WINNT\system32\CTsvcCDA.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Pinnacle\MediaServer\Microsoft SQL Server\MSSQL$PINNACLESYS\Binn\sqlservr.exe
C:\PROGRA~1\NORTON~2\NORTON~3\NPROTECT.EXE
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\PROGRA~1\NORTON~2\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINNT\system32\MsPMSPSv.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\ctfmon.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\PROGRA~1\Motive\ASSTCO~1\MOTIVE~1.EXE
C:\Program Files\Verizon Online\SupportCenter\bin\mad.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MOTIVESB.EXE
C:\Program Files\Verizon Online\SupportCenter\bin\MotiveBrowser.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/?ok
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = %3clocal%3e:80
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: PopKiller Class - {9A23B8A4-C6C9-4A68-8FA6-5F905DC8FF80} - C:\Program Files\Windows & Internet Washer\PKExt.dll
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\RunOnce: [WIAWizardMenu] "RUNDLL32.EXE" C:\WINNT\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SFP] "C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE" /s
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\ie_banner_deny.htm
O8 - Extra context menu item: Edit with X&ML Spy - C:\Program Files\Altova\XMLSPY2004\spy.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\scieplugin.dll
O9 - Extra button: Edit with XML Spy - {2222EF56-F49E-4d07-A14E-8D2B08766958} - C:\Program Files\Altova\XMLSPY2004\spy.htm
O9 - Extra 'Tools' menuitem: Edit with XML Spy - {2222EF56-F49E-4d07-A14E-8D2B08766958} - C:\Program Files\Altova\XMLSPY2004\spy.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Windows & Internet Washer - {4A0EF50C-6A4A-4b30-84D8-53D5BC95C043} - C:\Program Files\Windows & Internet Washer\cseraser.exe (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative....026/CTSUEng.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlm.tools.aka...vex-2.2.0.5.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - hcp://system/TechTools.CAB
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1123986943500
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://kdx.kontiki.c...ient403/kdx.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akama...ol/SymDlBrg.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.mac...ash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://disa.webex.c...bex/ieatgpc.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative....15028/CTPID.cab
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll
O23 - Service: Adobe Active File Monitor - Unknown - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Kaspersky Internet Security 6.0 - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
O23 - Service: Symantec Event Manager - Unknown - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe (file missing)
O23 - Service: Symantec Settings Manager - Unknown - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTsvcCDA.exe
O23 - Service: Google Updater Service - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (read only) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINNT\system32\LEXBCES.EXE
O23 - Service: Intel NCS NetService - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton UnErase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~3\NPROTECT.EXE
O23 - Service: Norton Protection Center Service - Unknown - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE (file missing)
O23 - Service: Photoshop Elements Device Connect - Unknown - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Pinnacle Systems Media Service - Pinnacle Systems - c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Symantec Network Drivers Service - Unknown - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~3\SPEEDD~1\NOPDB.EXE
O23 - Service: Webroot Spy Sweeper Engine - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Iomega Active Disk - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

#21 LDTate

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Posted 25 February 2007 - 12:47 PM

Lets find out :thumbup: I suggest you do this: Uninstall Internet Explorer 7 to return to Internet Explorer 6 on Windows XP Click "Start," and then click "Control Panel." Click "Add or Remove Programs." Check "Show Updates" at the top of the dialog box. Scroll down the list and highlight the version of Internet Explorer 7 that you are running, and then click "Change/Remove."

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#22 ldscjpcat

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Posted 25 February 2007 - 01:53 PM

I am going to try the new browser thing. I can't seem to uninstall IE7 successfully. Verizon had me "reset" to the original settings and I could see that there were acces to the ristry (i assume in reseting" that had like 50 different files in the registry that ranged from the really not prety to the oblique. In the meantime, I successfully pinged www.yahoo.com in the command prompt- so i can get out to the internet, just not through the browser! Will try the new browser and see what happens.

#23 LDTate

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Posted 25 February 2007 - 02:00 PM

:thumbup:

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#24 ldscjpcat

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Posted 25 February 2007 - 03:01 PM

Firefox works- no problems. I uninstalled IE7 and installed IE6 but that still has the problem of not being able to access the internet. I also notice that I get a Google warning that something is trying to reset my browser search engine and do I want to reset it to ...go.microsoft... but then thee is a forwardlink to a specific item #. When I had set IE7 back to original settings, I did see what was really like 50 files in Kaspersky where registry access was being done. (I asumed it was accessing a removing these.) Is there a way for me to go into regedit and see these? The guy from Verizon said there was but he wasn't allowed to tell me- since it is the registry

#25 LDTate

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Posted 25 February 2007 - 03:27 PM

You mess up the registry and you can then re-install everything.

Microsoft MSN is IE's default homepage.

Please go HERE and do a online scan.
Let me know what is found.

After scan, reboot and post a new HijackThis log

Also let me know how the computer is running now.

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#26 ldscjpcat

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Posted 25 February 2007 - 03:34 PM

f-secure says it needs to use IE. I now have IE6 but it can't go out to the Internet! The other programs I have been downloading on my work laptop and copying to the troubled PC.

#27 LDTate

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Posted 25 February 2007 - 03:38 PM

Does IE work in Safe Mode? Run the scan in Safe Mode if you can.

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#28 ldscjpcat

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Posted 25 February 2007 - 04:10 PM

Tried safe mode. Yes it does work in safe mode but i can't scroll low enough on the license page to accept the license. I even thought about just buying it but i am not sure if it will conflict with kaspersky. Kaspersky and nav/nis conlicted so i had to uninstall NAV/NIS. Is there another scanner i can try?

#29 LDTate

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Posted 25 February 2007 - 04:19 PM

Can you right click on the desktop and make the resolution higher / screen smaller?

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#30 ldscjpcat

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Posted 25 February 2007 - 04:29 PM

Thanks, I actually realised that after I asked- sorry, been trying to fix this since 10 last night and am getting a bit dotty (if thats a word). Will take a while to run (something like 280K files). Will revert when its finished.

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