33 replies to this topic

[5muggl3r]

Hello,

working on a friend's pc. They can't find the Recovery CDs. Originally, no one could log in correctly (no taskbar, no start menu). Kept getting browseui.dll error msg. Replaced dll file, ran ChkDsk, disabled obvious malware from MSConfig, also from User Startup folders, ran AVG 7.5, ran Ad-Aware, removed all SysRestore points except for most recent, ran WindowsDiskCleaner to dump temporary internet files.

right now: IE won't navigate. Internet connection works because I can get AVG & Ad-Aware updates. Internet Options missing tabs. System Restore brings up a blank screen. Attempts to create or change a User Account do nothing, cpu activity light doesn't even blink.


Logfile of HijackThis v1.99.1
Scan saved at 3:12:15 PM, on 2/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\AOL\1139457285\ee\aolsoftware.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\rundll32.exe
C:\Downloads\Santiago\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sbc.yahoo.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn12\yt.dll (file missing)
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll (file missing)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll (file missing)
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll (file missing)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 3.1\aoltb.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O2 - BHO: (no name) - {C8F21DFE-B35C-4274-82EC-1E072D09025E} - C:\WINDOWS\system32\winbrume.dll (file missing)
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn12\yt.dll (file missing)
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 3.1\aoltb.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.1\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 3.1\aoltb.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Go Fish - http://download.game...nts/y/zt3_x.cab
O16 - DPF: Yahoo! Klondike Solitaire - http://presence.game...og/y/ks12_x.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/...UI.cab34120.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfar...tup1.0.0.15.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/...dy.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/...at.cab32846.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebo...otoUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/...mjolauncher.cab
O16 - DPF: {8A0DCBDB-6E20-489C-9041-C1E8A0352E75} - http://awbeta.net-nu.../FIX/WinATS.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....02/cpbrkpie.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/...me/ZAxRcMgr.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemed...s/mediaview.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo....plorer1_9us.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/...outLauncher.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://download.game...r/goldfever.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/...xy.cab35645.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/...WebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/...s/msnchat45.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/...on.cab36385.cab
O18 - Filter: text/html - (no CLSID) - (no file)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - Unknown owner - C:\Program Files\Spyware Doctor\sdhelp.exe (file missing)
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe

______________________________
Dell Dimension 5100
XP Media Center Edition 2002 sp2
p4, 2.8ghz
512mb RAM

[LDTate]

Hello and Welcome to the forum.

I suggest you do this:

If you download and double click on this small app, it will restore all the default search fuctions for IE.

http://www.spywarein...tools/IEFIX.reg

Save it to your desktop.

Right click on the file IEFIX.reg and select Merge.



If that doesn't work, see if you have this file:
C:\windows\ServicePackFiles\i386\ie.inf

Right Click on ie.inf and select install.

Let me know if that worked and we'll go from there

[5muggl3r]

Hey, thanks for willing to help me out with this one. Tried IEFix.reg no results, IE still won't navigate, Tools>Internet Options & other menu commands do nothing. Found IE.inf in C:\i386 right-click>INSTALL system asks for location of other files, point to C:\i386 ”RUNDLL - Error loading IESETUP.DLL. The specified module could not be found.” Now IE gone from Start>Programs Copied i386 folder from my XPpro CD onto a SD card C:\i386\IE.inf>right-click>INSTALL system asks for location of other files, point to F:\i386 (SD card) asks to overwrite files, click NO (since target files are newer than source files) ”RUNDLL - Error loading IESETUP.DLL. The specified module could not be found.” Is the next step here to download IESETUP.DLL from internet and place in C:\i386 ?? Also notice 2 other things: SpyFalcon installed DVDrom and CDrw not recognized in "My Computer" (recognized in BIOS) "Device Manager" has exclamation marks try updating driver, 'no newer software found', uninstall, shutdown disconnect IDE startup, shutdown reconnect IDE, (oem jumpers set to Cable Select on both drives), try Master & Slave respectively startup Still not recognized in My Computer or Disk Management, Device Manager has '!'.

[LDTate]

Only for Windows XP and Windows 2000

Spyfalcon is part of the smitfraud family infection:

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free...mitfraudFix.exe
Double Click SmitfraudFix.exe on your Desktop. A folder named SmitfraudFix will be created on your Desktop.



______________________________
Next:

Download AVG Anti-Spyware from HERE and save that file to your
desktop.
This is a 30 day trial of the program

• Once you have downloaded ewido anti-spyware, locate the icon on the desktop
  and double-click it to launch the set up program.
• Once the setup is complete you will need run AVG Anti-Spyware and update the definition
  files.
• On the main screen select the icon "Update" then select the "
  Update now" link.
  • Next select the "Start Update" button, the update will start and a
    progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of
  the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then
  select "Delete".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

______________________________

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter



This program will scan large amounts of files on your computer for known patterns so please be patient while it works. It will create a file named:
c:\rapport.txt


IMPORTANT: Do NOT run any other options until you are asked to do so!

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Please post:
C:\rapport.txt

[5muggl3r]

Here you go . . . SmitFraudFix v2.144 Scan done at 12:38:35.76, Sat 02/24/2007 Run from C:\Documents and Settings\Andrea\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» C:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 C:\WINDOWS\system32\ot.ico FOUND ! C:\WINDOWS\system32\ts.ico FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Andrea »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Andrea\Application Data C:\Documents and Settings\Andrea\Application Data\Install.dat FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Andrea\FAVORI~1 C:\DOCUME~1\Andrea\FAVORI~1\Antivirus Test Online.url FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files C:\Program Files\DirectVideo\ FOUND ! C:\Program Files\MPVIDEOCODEC\ FOUND ! C:\Program Files\PCODEC\ FOUND ! C:\Program Files\Video ActiveX Object\ FOUND ! »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32 »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End

[LDTate]

Running the Clean

Warning: running option #2 on a non infected computer will remove your Desktop background.


Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.




The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files. Proceed like this:

• Quit Internet Explorer and quit any instances of Windows Explorer.
• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click Delete Files under Temporary Internet Files.
• In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
• On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
• Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
• Click OK.

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware, and run a full scan.

• IMPORTANT: Do not open any other windows or
  programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
• Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
• Select the "Scanner" icon at the top and then the "Scan" tab
  then click on "Complete System Scan".
• ewido will now begin the scanning process, be patient this may take a little
  time.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all
  actions"
• Next select the "Reports" icon at the top.
• Select the "Save report as" button in the lower left hand of the
  screen and save it as a text file on your Desktop (make sure to remember where you saved that file, this is important).

Close AVG Anti-Spyware and Reboot in Normal Mode.

______________________________

Please post:
1.c:\rapport.txt
2.AVG Anti-Spyware log
3.A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

[5muggl3r]

Hello, Booted in Safe Mode Ran SmitFraudFix, here's the report: SmitFraudFix v2.144 Scan done at 13:43:56.75, Sat 02/24/2007 Run from C:\Documents and Settings\Andrea\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in safe mode »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» Killing process »»»»»»»»»»»»»»»»»»»»»»»» hosts 127.0.0.1 localhost »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix GenericRenosFix by S!Ri »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files C:\WINDOWS\system32\ot.ico Deleted C:\WINDOWS\system32\ts.ico Deleted C:\Documents and Settings\Andrea\Application Data\Install.dat Deleted C:\DOCUME~1\Andrea\FAVORI~1\Antivirus Test Online.url Deleted C:\Program Files\DirectVideo\ Deleted C:\Program Files\MPVIDEOCODEC\ Deleted C:\Program Files\PCODEC\ Deleted C:\Program Files\Video ActiveX Object\ Deleted »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning Registry Cleaning done. »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» End

[5muggl3r]

reply: 2 of 4 Control Panel>Internet Options has no General Tab. So I proceeded to clear files from the following directories: C:\Windows\Temp\Cookies text files C:\Windows\Temp\Temporary Internet Files\Content.IE5\274NOTCV JPGs, GIFs, PNGs C:\Windows\Temp\Temporary Internet Files\Content.IE5\G90TYTSB JPGs C:\Windows\Temp\Temporary Internet Files\Content.IE5\IBEBSDYL JPGs, GIFs C:\Windows\Temp\Temporary Internet Files\Content.IE5\UZWFK3M5 JPGs, GIFs C:\Documents and Settings\(all users)\Cookies .txt C:\Documents and Settings\(all users)\Incomplete all audio files C:\Program Files\Yahoo!\YPSR\Quarantine all except DAT C:\Program Files\Yahoo!\YPSR\Quarantine(2) all except DAT I then reset Web Settings in Internet Options Control Panel>Display>Customize Desktop>Web>Web Pages>(had no entries)

[5muggl3r]

reply: 3 of 4 sorry on that last one, didn't realize my extra spaces wouldn't hold. The directories are followed by the types of files I removed. So, then I ran AVG Anti-Spyware, here's the report: --------------------------------------------------------- AVG Anti-Spyware - Scan Report --------------------------------------------------------- + Created at: 4:20:39 PM 2/24/2007 + Scan result: HKLM\SOFTWARE\Classes\ClientAX.ClientInstaller -> Adware.180Solutions : Error during cleaning. HKLM\SOFTWARE\Classes\ClientAX.ClientInstaller.1 -> Adware.180Solutions : Error during cleaning. C:\WINDOWS\cpbrkpie.ocx -> Adware.Coupons : Cleaned. C:\Documents and Settings\Jesse\Local Settings\Temp\UDC6_0001_D19M2808\installer.exe -> Adware.Drop : Cleaned. C:\WINDOWS\justin.exe -> Adware.EZula : Cleaned. C:\WINDOWS\system32\satlo.exe -> Adware.MDH : Cleaned. C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll -> Adware.Minibug : Cleaned. C:\Documents and Settings\Jesse\Local Settings\Temp\New69.tmp\upgrade.exe -> Adware.NewDotNet : Cleaned. HKU\.DEFAULT\Software\New.net -> Adware.NewDotNet : Cleaned. HKU\S-1-5-18\Software\New.net -> Adware.NewDotNet : Cleaned. C:\System Volume Information\_restore{3DBD88D2-9FFC-498B-A689-A4771362F918}\RP522\A0236977.exe -> Adware.Suggestor : Cleaned. C:\Program Files\SystemDoctor 2006 Free(2)\License.rtf -> Adware.Systemdoctor : Cleaned. C:\Program Files\SystemDoctor 2006 Free(2)\hmlink.dat -> Adware.Systemdoctor : Cleaned. C:\Program Files\SystemDoctor 2006 Free(2)\up.dat -> Adware.Systemdoctor : Cleaned. HKLM\SOFTWARE\Classes\UWAS6.UWAS6 -> Adware.WinAntiSpyware : Error during cleaning. HKLM\SOFTWARE\Classes\ClientAX.RequiredComponent -> Adware.Zango : Error during cleaning. HKLM\SOFTWARE\Classes\ClientAX.RequiredComponent.1 -> Adware.Zango : Error during cleaning. C:\WINDOWS\system32\kwinqpes.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinkpez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinlqag.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinlqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinmpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinmqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinopex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinopez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinqpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinqqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinrpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\lwinrqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwinlpes.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwinlqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwinorag.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwinqqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwinspex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwinsqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\mwintqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\njdsregl.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\npdsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\nsdsregn.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\nsdsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\nwinlqag.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\nwinopex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\nwinqpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ojdsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ojdsrego.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ojdsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\okdsrego.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\oldsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\omdsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ondsregp.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ondsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\oodsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\oodsregn.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\oodsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\opdsrego.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\opdsregp.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\oqdsregl.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\oqdsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ordsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\osdsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\osdsrego.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\owinkraf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\owinoqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\owinppex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\owinrqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\owinrqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pkdsregj.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pkdsregk.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pkdsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pldsregr.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pmdsregj.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pmdsregl.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pmdsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pndsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pndsrego.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ppdsregn.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ppdsregp.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ppdsregq.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\ppdsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pqdsregl.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pqdsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pqdsrego.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pqdsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\prdsregj.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\prdsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\psdsregk.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\psdsregm.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pwinnqag.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pwinoqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pwinpraf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pwintqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\pwintraf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qjdsregp.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qldsregp.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qmdsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qndsregl.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qodsregs.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qwinmraf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qwinnpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\qwinqqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinkpes.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinnqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinnraf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinoqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinppex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinqpez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwinrqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\rwintpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinkqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinnqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinoqag.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinqqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinrpex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinrqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\swinsqaf.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\twinppex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\twinqqez.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\twinspex.exe -> Adware.ZenoSearch : Cleaned. C:\WINDOWS\system32\twintpes.exe -> Adware.ZenoSearch : Cleaned. C:\Documents and Settings\Jessica\Local Settings\Temporary Internet Files\Content.IE5\JF9JRDSW\em[1].exe -> Downloader.Agent.dz : Cleaned. C:\WINDOWS\system32\lwinkoem.exe -> Downloader.Agent.dz : Cleaned. C:\WINDOWS\system32\owinkpem.exe -> Downloader.Agent.dz : Cleaned. C:\WINDOWS\system32\owintoem.exe -> Downloader.Agent.dz : Cleaned. C:\WINDOWS\system32\rwinkpem.exe -> Downloader.Agent.dz : Cleaned. C:\WINDOWS\system32\rwintoem.exe -> Downloader.Agent.dz : Cleaned. C:\Documents and Settings\Jessica\Local Settings\Temporary Internet Files\Content.IE5\MH7SHWVU\l[1].htm -> Downloader.Small.co : Cleaned. C:\WINDOWS\browser.exe -> Hijacker.Small : Cleaned. C:\Program Files\DIGStream\digstream.exe -> Not-A-Virus.Downloader.Win32.DigStream : Cleaned. C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Cleaned. C:\Documents and Settings\Laura\Local Settings\Temporary Internet Files\Content.IE5\CDCZWFSB\Install-Errorprotector-Free[1].cab/UERT_0001_D19M2109NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned. C:\WINDOWS\Downloaded Program Files\UERS_9999_N91S2507NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.o : Cleaned. ::Report end

[5muggl3r]

reply: 4 of 4

Then I rebooted in Normal Mode, ran HijackThis. Here's the report:



Logfile of HijackThis v1.99.1
Scan saved at 4:30:47 PM, on 2/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\AOL\1139457285\ee\aolsoftware.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Downloads\Santiago\HijackThis.exe

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn12\yt.dll (file missing)
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll (file missing)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll (file missing)
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\common\YIeTagBm.dll (file missing)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 3.1\aoltb.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O2 - BHO: (no name) - {C8F21DFE-B35C-4274-82EC-1E072D09025E} - C:\WINDOWS\system32\winbrume.dll (file missing)
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn12\yt.dll (file missing)
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 3.1\aoltb.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.1\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 3.1\aoltb.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\common\yiesrvc.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Go Fish - http://download.game...nts/y/zt3_x.cab
O16 - DPF: Yahoo! Klondike Solitaire - http://presence.game...og/y/ks12_x.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/...UI.cab34120.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfar...tup1.0.0.15.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/...dy.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/...at.cab32846.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebo...otoUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/...mjolauncher.cab
O16 - DPF: {8A0DCBDB-6E20-489C-9041-C1E8A0352E75} - http://awbeta.net-nu.../FIX/WinATS.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....02/cpbrkpie.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/...me/ZAxRcMgr.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemed...s/mediaview.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo....plorer1_9us.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/...outLauncher.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://download.game...r/goldfever.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/...xy.cab35645.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/...WebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/...s/msnchat45.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/...on.cab36385.cab
O18 - Filter: text/html - (no CLSID) - (no file)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - Unknown owner - C:\Program Files\Spyware Doctor\sdhelp.exe (file missing)
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe


Wow. Long process . . . . . . however, not unexpected.

[LDTate]

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O2 - BHO: (no name) - {C8F21DFE-B35C-4274-82EC-1E072D09025E} - C:\WINDOWS\system32\winbrume.dll (file missing)
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

Fix these unless you set the ploicies
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfar...tup1.0.0.15.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...C...n/bin/cabsa.
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....02/cpbrkpie.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemed...s/mediaview.cab
O18 - Filter: text/html - (no CLSID) - (no file)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"





Backup Your Registry with ERUNT

• Please use the following link and scroll down to ERUNT and download it.
  http://aumha.org/freeware/freeware.php
• For version with the Installer:
  Use the setup program to install ERUNT on your computer
• For the zipped version:
  Unzip all the files into a folder of your choice.

Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe




Click "Start"> "Run"> type in Regedit tap Enter Key

Make sure "My Computer" is highlighted

Click "Edit"> "Find"
Type in ClientAX.ClientInstaller tap Enter Key.
Right Click on the file if found and select "Delete"

Tap the "F3" Key to find the next entry of the file. Continue using the "F3" Key until it's finished searching.

do the same for this one:
ClientAX.ClientInstaller.1

Close Regedit.


Empty Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.

[5muggl3r]

ok, ran HijackThis, checked all the items you cited, "FIXED" Ran ERUNT, backed up the registry When searching registry for ClientAX.ClientInstaller, received message: "Cannot open (name of key). Error while opening the key." Also received the same error message for the following keys: ClientAX.ClientInstaller ClientAX.ClientInstaller.1 ClientAX.RequiredComponent ClientAX.RequiredComponent.1 ClientAX.ZangoClientAX ClientAX.ZangoClientAX.1 .bcf .dsg .ibl .mlb ClacAdv.ContactManager ClacAdv.ContactManager.1 ClacAdv.Invoices ClacAdv.Invoices.1 ClacAdv.MailList ClacAdv.MailList.1 ClacAdv.MMLAB ClacAdv.MMLAB.1 ClacAdv.MyBusinessPublisher ClacAdv.MyBusinessPublisher.1 ClacAdv.MyLabels ClacAdv.MyLabels.1 ClacAdv.MyLabelsPremium ClacAdv.MyLabelsPremium.1 ClacAdv.NewMald ClacAdv.NewMald.1 ClacStmp.ContactManager ClacStmp.ContactManager.1 ClacStmp.Invoices ClacStmp.Invoices.1 ClacStmp.MailList ClacStmp.MailList.1 ClacStmp.MMLAB ClacStmp.MMLAB.1 ClacStmp.MyBusinessPublisher ClacStmp.MyBusinessPublisher.1 ClacStmp.MyLabels ClacStmp.MyLabels.1 ClacStmp.MyLabelsPremium ClacStmp.MyLabelsPremium.1 ClacStmp.NewMald ClacStmp.NewMald.1 cpbrkpie.Coupon6Ctrl.1 DAO.DBEngine.35 DAO.Field.35 DAO.Group.35 DAO.Index.35 DAO.PrivateDBEngine.35 DAO.QueryDef.35 DAO.Relation.35 DAO.TableDef.35 DAO.User.35 FFxr_21.FFixr21 FWrape_r.FFEnginWrape_r FWrape_r.FFEnginWrape_r.1 FxCor_e.MMFixCor_e FxCor_e.MMFixCor_e.1 LMgr180.WMDRMAx LMgr180.WMDRMAx.1 magnet mailto MMFxCtr_l.CoFixEngin_e MMFxCtr_l.CoFixEngin_e.1 MyAdvancedLabelDesigner.Document MyLabels MyLabels.Document RuFSI.SymUtility RuFSI.SymUtility.1 SeekmoToolbar.SeekmoToolband SeekmoToolbar.SeekmoToolband.1 Symantec.NavSniff Symantec.NavSniff.1 Symantec.SymVAFileQuery Symantec.SymVAFileQuery.1 Symantec.SymVARegQuery Symantec.SymVARegQuery.1 UDCPChk. UDCPChk UDCPChk. UDCPChk.1 UDCShell UWA56.UWA56 uwasfsd.CreationNotifier uwasfsd.CreationNotifier.1 uwashellext.ShellHook uwashellext.ShellHook.1 uwashellext.WASContextMenu uwashellext.WASContextMenu.1 UWFX6PCheck. UWFX6PCheck.2 WEBSTER.WebsterCtrl.1 WholeSecurity.CATEEAx WholeSecurity.CATEEAx.1 Yahoo.AntiSpyPlugin Yahoo.AntiSpyPlugin.6 Yahoo.Messenger Yahoo.Messenger.1 YverInfo.GetInfo2 YverInfo.GetInfo2.1 Users can log in fine, programs run (realplayer, winmediaplayer, notepad, pinball, avg, adaware, etc.) Startup/ShutDown ok IE doesn't navigate, menus do nothing (About IE, File>properties, Organize Favorites, Internet Options, etc.) can only access Internet Options via Control Panel (General tab is missing) no commands for User Accounts function (change/create) System Restore is blank screen User: A n d r e a (which is the one I've been using) same problems: IE, User Accounts, System Restore User: J e s s e same problems: IE, User Accounts, System Restore IE error message: "Internet Explorer cannot download privacy.dll?xT01 from 208.66.193.22" IE closes automatically User: J e s s i c a same problems: IE, User Accounts, System Restore User: L a u r a same problems: IE, User Accounts, System Restore (thanks again for helping so much)

[LDTate]

If you download and double click on this small app, it will restore all the default search fuctions for IE.

http://www.spywarein...tools/IEFIX.reg

Save it to your desktop.

Right click on the file IEFIX.reg and select Merge.



If that doesn't work, see if you have this file:
C:\windows\ServicePackFiles\i386\ie.inf

Right Click on ie.inf and select install.

[5muggl3r]

ok, merged IEFIX.REG Launched IE, received the following: ”Internet Explorer cannot download / from www.msn.com Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later." Don't have a ServicePackFiles folder, I found IE.INF in C:\i386 right-click, INSTALL received the following: ”RUNDLL - Error loading iesetup.dll. The specified module could not be found.”

[LDTate]

Try windows updates and get IE from there.

If that doesn't work, try FireFox.

Lets try a different browser. Click the link and download FireFox and give it a try.
http://www.mozilla.com/firefox/


Other then that, how's it running?