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Spyware / Malware / Virus Removal

Help with a virus

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Post #1
Hi need some help had a party a week or so ago and now every time i turn on my pc i'm getting spyware and mallware notification a friend suggested this so heres my copy and paste (you might have guessed i know nought about pc's) thanks for any help and next party pc will be off.


Logfile of HijackThis v1.99.1
Scan saved at 09:11:03, on 14/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\NMSAccess.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Video ActiveX Object\isamntr.exe
C:\Program Files\Video ActiveX Object\pmsnrr.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\Video ActiveX Object\pmmnt.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Video ActiveX Object\isamini.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\mbssm32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
c:\windows\system32\mbsrm32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\susan\LOCALS~1\Temp\Rar$EX28.266\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video ActiveX Object\isadd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video ActiveX Object\iesplugin.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [LXBSCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBStime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Lexmark\Lexmark Precision Photo\MemCard.exe -startup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mbssm32] C:\WINDOWS\system32\mbssm32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows] rundll32.exe
O4 - HKLM\..\RunServices: [Windows] rundll32.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PestCapture] C:\Program Files\PestCapture\PestCapture.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/poth_x.cab
O16 - DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - https://www.wanadoo.co.uk/time/anytimereg_d…rs/sd0101_5.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{209F8DA5-8621-4FB8-A358-BE70389CC024}: NameServer = 193.36.79.100 193.36.79.101
O17 - HKLM\System\CS1\Services\Tcpip\..\{209F8DA5-8621-4FB8-A358-BE70389CC024}: NameServer = 193.36.79.100 193.36.79.101
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O21 - SSODL: exemplars - {2acf3add-34a1-4f2f-99cf-cc69785d1e90} - C:\WINDOWS\system32\cwgppb.dll (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: lxbs_device - Lexmark International, Inc. - C:\WINDOWS\System32\lxbscoms.exe
O23 - Service: NMSAccess - Unknown owner - C:\WINDOWS\system32\NMSAccess.exe
Post #2 last edited
Hi LeeMaca.

You are running HijackThis from within its zip folder. In order to save backups, it must be in its own folder. Create a folder on your C: drive called C:\HJT:
  • Click on Start then My Computer
  • Double-click on your Local Disk (usually C)
  • Right-click on the space on the right hand side and select New then Folder
  • Rename the folder HJT
  • Unzip HijackThis into this folder.
  • Create a shortcut on your desktop for HijackThis.exe
Please delete the old zip file so it can't be used.

———————————————————————–

Download ATF Cleaner by Atribune © from here : http://www.atribune.org/ccount/click.php?id=1
This is a stand-alone program that does not need to be installed. Save it to a convenient location and make a shortcut on your desktop. Using this program will remove temporary files, temporary internet files and cookies from your system, which will mean that any scans will run faster.

Do not use it yet.

—————————————————————-

AVG Anti-Spyware:

Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open. Do not run a scan yet.

If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:
  • Click the Update icon at the top and under Manual Update click the Start update button.
  • The program will either update or inform you that no update was available.
You will need to change the following settings:
  • Click the Shield icon at the top and under Resident shield is… click active. This should now change to inactive.
  • Click the Update icon and untick the automatic update option.
  • Click the Scanner icon at the top and then click the Settings Tab.
  • Under How to act? click Recommended actions and select Quarantine from the menu.
You can now close AVG Anti-Spyware. Do not scan yet.

—————————————————————

You need to reboot your computer in Safe Mode for the next step. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an 'always on' connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting a menu appears.
  • Use up-arrow key to select Safe Mode and press Enter.
————————————————————-

SmitFraudFix (by S!Ri)
  • Please download SmitFraudFix from here and save it to your Desktop.
  • Double-click on Smitfraud.exe - this will create a SmitfraudFix folder.
  • Open the folder and double-click smitfraudfix.cmd
  • Select option #2 - Clean by typing 2 and press 'Enter' to delete infected files.
You will be prompted : 'Registry cleaning - Do you want to clean the registry ?'; answer 'Yes' by typing Y and press 'Enter' in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer 'Yes' by typing Y and press 'Enter'.

The tool may need to restart your computer to finish the cleaning process.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt.

Reboot into Safe Mode (as above).

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a 'RiskTool'; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between 'good' and 'malicious' use of such programs, therefore they may alert the user.

————————————————————

Run ATF Cleaner by Atribune ©:
  • Make sure that all browser windows are closed
  • Double-click the shortcut on your desktop to run the program.
  • Under Main, choose Select All
  • Untick Prefetch
  • Click Empty Selected
  • If you use Firefox browser,
    • Click Firefox at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
  • If you use Opera browser,
    • Click Opera at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
—————————————————-

Close all open windows and then start AVG Anti-Spyware.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act? - make sure that Quarantine is selected.
    • Under How to scan? - All checkboxes should be ticked.
    • Under Possibly unwanted software - All checkboxes should be ticked.
    • Under Reports - Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan? - Select Scan every file.
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan your computer.
  • When the scan has finished, follow the instructions below:
    • Make sure that Set all elements to: shows Quarantine
    • Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
    • When the program has finished, it will display the message All actions have been applied.
    • Then click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Tray Icon and select Exit.
Reboot in Normal Mode.

————————————————————

Open the SmitFraudFix folder again and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter.
Answer Yes to the question 'Restore Trusted Zone ?' by typing Y and hit Enter.

———————————————————–

Please post, as a reply to this thread:
  • The SmitFraudFix report (c:\rapport.txt)
  • The AVG Anti-Spyware report
  • A new HijackThis log
Post #4
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