I need help..

hi i was just wondering if anyone can help me out because my laptop seems to be getting slower also at startup my laptop takes too long now. and lately programs unexpectedly quits on me. like i was trying to do something then *poof* the program is gone and i need to open it again and loses my work also i can't and not able to execute a command if im not going to close one program running. do you get me? example: im trying to right click the page so i coud open a page to a new window i can't right click unless i close a program running. so i decided to close notepad then i was able to right click. hope someone could identify the problem. is it because im running to many programs? but these was not happening to me before. or i have too many programs installed? please help me out. what information do i need to post here to be able to know the cause of my problems.

Hi, Sorry to hear of the problem with your computer. As a first step it would be wise to run the Windows System File Checker (sfc) to replace/correct any damaged protected Windows System files. If you need detailed instructions on how to run this programme post back and we will be pleased to advise Regards paws

ah okay. can you please give me detailed instructions? thank you so much! really appreciate your help.

Hi, The System File Checker is an integral part of Microsoft Windows Xp operating system and will check that all protected system files are present, in their right place and undamaged. If files need to be corrected or replaced Windows will ask you for your Windows XP installation disc so it can copy accross fresh versions, so be sure to have your disc handy. If for any reason you don't have the Windows XP installation disc to hand, then it is Ok for you to find one of your chums who has a suitable disc and use theirs. You just need to be sure that the Windows XP installation disc you use is for the same version of Windows that you have on your computer (I.E. Windows Home or Pro and with the correct service pack, [you should have Service Pack 2 on your machine]) There are work arounds to this but it is simpler by far to have the correct disc so do try to hunt around for it! Note: A Manufacturer's "Restore Disc" is not used for this procedure. 1 Click on Start 2 Click on Run 3 type in the white box sfc /scannow (the space between the "c" and the"/" is essential) 4 Click on OK The scanner will start and on most systems will take about 20 minutes or so to run. It will automatically attempt to fix any problems and then close itself down. When you next reboot your computer, protected system files will have been repaired, and if this was what was causing the problems with your computer then things should be running better. Post back if you want this escalating to the next step (I.E. if this doesn't fix the problem) Regards paws

Installation disc? When i ordered my laptop online i didn't recieve any installation disc or whatsoever.

Hi, Sorry to hear that you didn't get an installation disc. Now is the time you will be pleased that you have some chums from whom one may be borrowed. (see my previous post.) Regards paws

is there any other way? or can i get a cd from hp? cuz i really can't get the cd

Hi, If you are really stuck then try and run SFC and see if Windows demands that you insert the disc as sometimes it is possible to do without it. The best bet by far however is to get one, and contacting HP seems a good first step. Regards paws

i did try to run it the other day and yes it asked me for a cd. i'll contact hp soon if they will be able to send me the cd. thanx! i'll post reply asap if anything comes up. really appreciate paws!

Hi, The fact that Windows asked you to inert the disc means that SFC has found that some protected system files, are either missing, in the wrong place or have been damaged. Windows is asking for the CD so that it can correct the situation by replacing the files by copying them over from the CD. No one can guarantee that this will provide a fix for your computer problem, but the fact that you have some issues with the protected system files indicates that it's a good idea to start with the Cd as a fix. It is possible to make alterations to your Registry to point Windows in the directions of your i386 directory which can be an effective workaround if you just cannot get hold of the disc. However I never suggest this unless you feel totally comfortable about editing the Registry and making a back up before starting. Editing the Registry is outside the comfortable Windows area where if you ask it to delete something it will ask "are you sure" and if it considers your attempted deletion a bad move will usually block it. When using a Registry editor the command is executed immediately even if it is going to wreck your system! It won't ask you to confirm or give you time to reflect…it assumes you know exactly what you are doing…it's very easy therefore if you hit the wrong key to render your computer unbootable and this is why we prefer the more conservative and less risky approach of using the Windows installation disc and getting the SFC to do the hard work! I thought a word of explanation was required, but if you want to try the "altering the Registry"approach let me know and we will do our best to help Regards paws

Okay. Thank you for helpin me out and giving other alternate ways to fix my problem. Right now i have emailed HP. And they will send me a recovery kit. that's what they said. Is this the cd you are referring to?

Hi , It good to have "Recovery Discs" but what you are after is the Genuine Microsoft Windows Installation disc for your operating system. Regards paws

Hi roxy, Whilst you are waiting for your Cd it might be sensible to run the System Restore Facility. This will try to put your machine "back in time" Hopefully you will be able to select a Restore point set up (automatically) when your system was working well. I.E.before the current troubles started. Before you start make sure that any important files you have created, documents, photos etc are not on your desktop but safely filed away. then all you need do is: 1 Click on Start>Programs>Accessories>System Tools>System Restore 2 Make sure there is a spot in the radio button for "Restore my Computer to a previous…" 3 Click on next and follow on screen directions. From the calandar that appears pick a date that'sshown in bold, that is before the troubles started, you can sometimes go back several months, and the forward and back controls on the calandar will change the months for you. Let us know how you go. NOTE The procedure should not delete any documents (word files or the like), but will put your machine back in time so if you have for example installed a new programme recently you will need to reinstall it once your system has been restored to the previous date. Regards paws

okei i think i aciddentaly deleted/uninstalled a program because everytime my computer starts this one shows up: windows installer DigitImg then it is looking for a cd i think or an installation cd i think because there is a drop down menu of source and the default is 1. i really don't know what it is looking for and i can't remember what i uninstalled. I did a system restore just like what you have said but it still comes up and the result from the system restore always says cannot be restored. i tried restoring from different dates but nothing. im still waiting for the cd. i really appreciate all the help.

Hi,
It looks as though the install/uninstall was not completed 100% and this is why on starting your machine it is looking for a file it can't find.
If you go here:
http://support.microsoft.com/kb/290301
you can download the Windows installer clean up tool that may help with that particular problem
Regards
paws