Spyware / Malware / Virus Removal

slow pc and "frozen" desk top screen

10 min read

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NormanB Topic Starter

Post #1February 9, 2007, 9:19 PM UTC

Hi

I'd be very grateful if someone could look at this log.

My desk top at start up has got a "frozen " window as background which I can't remove and pc also seems slow especially to start up.

Thanks

Norman

Logfile of HijackThis v1.99.1
Scan saved at 21:01:36, on 09/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\UStorSrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun
O4 - HKLM\..\Run: [adiras] adiras.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Global Startup: LG Sync Manager.lnk = ?
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co…b?1093172866859
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1134316141968
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{85A6CCF1-DBC5-44FE-8C9A-6D4B48B1B7F1}: NameServer = 212.139.132.20 212.139.132.21
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe

ken545

Post #2February 16, 2007, 2:24 AM UTC

Hello NormanB

Welcome back to the forum, sorry for the delay in responding. I am not looking at anything bad on your log, lets try running Blacklight, it may show us some bad files that are hidden.

Download and Save Blacklight to your desktop:

Double-click blbeta.exe
Then accept the agreement
Click > scan then > next
You'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers).
Copy and paste this log in your next reply.
Don't choose the rename option yet! I want to see the log first, because legitimate items can also be present there, such as "wbemtest.exe"

NormanB

Post #3February 16, 2007, 5:48 PM UTC

Ken Thanks - I realise you are all busy I've done the scan and it says no hidden files found Norman

ken545

Post #4February 16, 2007, 6:13 PM UTC

Lets clean up your system.

If you don't want the Yahoo Toolbar, be sure to uncheck it during installation
Download and Install CCleaner
* Click on Run Cleaner
* Run the Issues Scan < – After it scans your system, when you click on the Fix button and it asks you to backup the Registry..Say Yes
Tutorial for CCleaner

Reboot your system.

Close any instance of Internet Explorer and Windows Explorer.

Go to Start> Control Panel> Internet Options . You shoud be on the General Tab
Delete Cookies
Delete Files > and offline content as well
Then go to the Programs Tab and Reset Web Settings

Reboot your system

Lets clean out your old System Restore points

Turn off System Restore.

Right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore on all Drives.
Click Apply, and then click OK.

Reboot your System

Turn ON System Restore.

Right-click My Computer.
ClickProperties.
Click the System Restore tab.
UN-Check Turn off System Restore on all Drives.
Click Apply, and then click OK.

Create a new Restore Point <– Very Important

Go to Start/ Control Panel/ Performance and Maintenance/ System Restore/ Create a New Restore Point
You can name the restore point anything you like, something that you can remember, You will have to be in Catagory View to see this

System Restore Tutorial <– If you need it

Let me know if any of this helped, if not we can run a few other scans.

NormanB

Post #5February 16, 2007, 8:32 PM UTC

Ken I downloaded CC Cleaner and after scanning I then clicked to back up registry saved in the ccfolder then a dialogue box came up - on the LHS it says Unused file extension 1/65 and the main box says "The file extension idcfile references an invalid program identifier. These are often left behind after uninstalling software. Solution: Delete the registry value." At the bottom of the dialogue boxI have 3 options -Fix issue - Fix all selected issues - close What do I choose

ken545

Post #6February 16, 2007, 9:24 PM UTC

You can delete them all as long as you backup the registry when it asks. I have never had a problem with this program , but if you do , you can restore the backups.

Restore registry backups with CCleaner

Right-click on the .REG file created and select 'Merge'.
By default these files will be saved into your 'My Documents' folder.

If you feel uneasy about it, you can skip the issues scan, I am mainly interested in getting rid of all the temp files and temporary internet files.

Ken

NormanB

Post #7February 16, 2007, 9:43 PM UTC

Ken I clicked on the fix issues scan and rebooted - the "frozen screen " unfortuantely was still there went to control panel removed cookies and temporary internet files - went to program files but couldn't see a web reset setting box. I have not done the system restore steps as yet. In watching the screen close at reboot I can see that the desk top disappears first and exposes the "frozen screen" this is always present in the background so that I can't see the desktop icons clearly. Anyway - the "frozen screen " has c:\windows\system32.cmd.exe in the "title bar" Underneath the first line says -This batch will remove Wareout and Unspy PC Then it goes on to say downloading Bruteforce installer then there is a series of lines indicating problems with downloading. I've looked in control panel - programs and can't see any reference to Bruteforce Norman

ken545

Post #8February 16, 2007, 10:19 PM UTC

Post both these reports.

Open Hijackthis

Go to Misc Tools> Open Uninstall Manager.
Click on Save List.
The list will open in Notepad.
Copy and Paste the List into this thread

Then open the Misc Tools section
click on Generate a Startup List Log,
Don't check the 2 boxes just yet.
Post the log into this thread

NormanB

Post #9February 16, 2007, 11:36 PM UTC

ok
First one

ACDSee for PENTAX
Ad-Aware SE Personal
Adobe Download Manager 2.0 (Remove Only)
Adobe Reader 7.0
AOL Coach Version 1.0(Build:20040201.2 uk)
AOL Connectivity Services
AOL Spyware Protection
AOL UK (Choose which version to remove)
AOL You've Got Pictures Screensaver
Broadcom Management Programs
BT Openworld Dell Signup
CC_ccProxyExt
ccCommon
CCleaner (remove only)
ccPxyCore
Dell Media Experience
Dell Photo Printer 720
Dell Solution Center
ewido anti-spyware 4.0
Google Earth
Google Toolbar for Internet Explorer
Hijackthis 1.99.1
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics Driver
iPod for Windows 2005-09-23
iTunes
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 7
J2SE Runtime Environment 5.0 Update 9
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Learn2 Player (Uninstall Only)
LG PC Sync
LiveUpdate 3.0 (Symantec Corporation)
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Microsoft Works 7.0
Modem Event Monitor
Modem Helper
Modem On Hold
Mozilla Firefox (1.5.0.9)
MSRedist
Norton AntiSpam
Norton AntiSpam
Norton AntiVirus 2006
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security 2006 (Symantec Corporation)
Norton Protection Center
Norton WMI Update
Norton WMI Update
NoteWorthy Composer
PowerDVD 5.1
QuickTime
RealPlayer Basic
SAGEM F@st 800-840
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926255)
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
SPBBC
SpywareBlaster v3.5.1
SpywareGuard v2.2
Symantec Technical Support Web Controls
System Security Suite 1.04
Tiscali
Tiscali 10.0
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Viewpoint Media Player
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Yahoo! Toolbar

Second one

StartupList report, 16/02/2007, 23:33:16
StartupList version: 1.52.2
Started from : C:\Program Files\Hijackthis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.5730.0011)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\UStorSrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Hijackthis\HijackThis.exe

————————————————–

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Norman\Start Menu\Programs\Startup]
SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
LG Sync Manager.lnk = ?
LG SyncManager.lnk = ?
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

————————————————–

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

IgfxTray = C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds = C:\WINDOWS\system32\hkcmd.exe
PCMService = "C:\Program Files\Dell\Media Experience\PCMService.exe"
DVDLauncher = "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
IntelMeM = C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
dla = C:\WINDOWS\system32\dla\tfswctrl.exe
UpdateManager = "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
AOLDialer = C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
AOL Spyware Protection = "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
Camera Detector = C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun
adiras = adiras.exe
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
SunJavaUpdateSched = "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Windows Defender = "C:\Program Files\Windows Defender\MSASCui.exe" -hide

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
swg = C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe

————————————————–

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\ss3dfo.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*

————————————————–

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\SpywareGuard\dlprotect.dll - {4A368E80-174F-4872-96B5-0B27DDD11DB2}
(no name) - C:\WINDOWS\system32\dla\tfswshx.dll - {5CA3D70E-1895-11CF-8E15-001234567890}
(no name) - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
Norton Internet Security 2006 - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll - {9ECB9560-04F9-4bbc-943D-298DDF1699E1}
NAV Helper - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD}
(no name) - c:\program files\google\googletoolbar2.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

————————————————–

Enumerating Task Scheduler jobs:

MP Scheduled Scan.job
Norton AntiVirus - Run Full System Scan - Norman.job

————————————————–

Enumerating Download Program Files:

[SupportSoft SmartIssue]
InProcServer32 = C:\PROGRA~1\COMMON~1\SYMANT~1\tgctlsi.dll
CODEBASE = http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab

[SupportSoft Script Runner Class]
InProcServer32 = C:\PROGRA~1\COMMON~1\SYMANT~1\tgctlsr.dll
CODEBASE = http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
CODEBASE = http://go.microsoft.com/fwlink/?linkid=39204

[LSSupCtl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\LSSupCtl.dll
CODEBASE = https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab

[Symantec AntiVirus scanner]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\avsniff.dll
CODEBASE = http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab

[WUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\wuweb.dll
CODEBASE = http://v5.windowsupdate.microsoft.com/v5co…b?1093172866859

[Symantec RuFSI Utility Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
CODEBASE = http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab

[MUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\muweb.dll
CODEBASE = http://update.microsoft.com/microsoftupdat…b?1134316141968

[ActiveDataInfo Class]
InProcServer32 = C:\PROGRA~1\COMMON~1\SYMANT~1\SymAData.dll
CODEBASE = http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

————————————————–
End of report, 9,137 bytes
Report generated in 1.312 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

ken545

Post #10February 17, 2007, 2:23 AM UTC

went to program files but couldn't see a web reset setting box.

Sorry Norman, I was still working on IE6

Your Start Up and Uninstall logs are showing nothing bad.

You have Ewido installed, it has been bought out by AVG and is now AVG Anti Spyware, one of the best programs written today. Go to your Add-Remove Programs in the Control Panel and uninstall Ewido and lets install the new version, its important that you run the scan in Safemode and that I see the report.

Download and install the 30 day trial of AVG Anti-Spyware 7.5 to your desktop.

Once you have downloaded AVG Anti-Spyware 7.5, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG and update the definition files.
On the main screen select the icon Update then select the Update now link.
Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
Once in the Settings screen click on Recommended actions and then select Quarantine <– Dont forget this
Under Reports
Select Automatically generate report after every scan
Un-Select Only if threats were found
Close AVG Anti-Spyware 7.5 <– Do not run the scan yet.

Boot your computer into Safemode

Go to Start> Shut Off your Computer> Restart
As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
This will bring up a menu.
Use the Up and Down Arrow Keys to scroll up to SAFEMODE
Then press the Enter on your Keyboard

Tutorial if you need it How to boot into Safemode

IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning process:

Launch AVG Anti-Spyware 7.5 by double-clicking the icon on your desktop.
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
AVG will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
make sure to remember where you saved that file, this is important
Close AVG Anti-Spyware 7.5

NormanB

Post #11February 17, 2007, 2:05 PM UTC

OK Ken followed your instructions. It found atrojan - I've attached log. Incidentally when I started up in safe mode the "frozen screen" did not appear. Could this screen be the result of an accidental click on "install spwareblastrer" or other spyware program that are on my desk top and there then has been a problem in downloading? Norman AVG Anti-Spyware - Scan Report ——————————————————— + Created at: 13:33:23 17/02/2007 + Scan result: C:\Documents and Settings\Norman\Local Settings\Temp\o1zybvs5.exe -> Trojan.Nilage.zy : Cleaned with backup (quarantined). ::Report end

ken545

Post #12February 17, 2007, 2:18 PM UTC

Your AVG log looks good, all it found was that one item and quarantined it, I would open AVG and go to the Quarantine folder and delete it.

Its possible that you did a bad download and maybe did not let it finish, you can try deleting the setup icon for each of those programs and then do a fresh download of Spyware Blaster which is a legit program and very highly recommended by the great people in the Malware Removal Community.

Spyware Blaster It will prevent most spyware from ever being installed.

UnSpyPC <– This is a different story, this may have been the root of your problem, read about it at the below link. Scroll down to the U.

http://www.spywarewarrior.com/rogue_anti-spyware.htm

Reboot a few times and let your computer run and post back if it comes back. I will leave this thread open for you for a few days in case you need to post back.

How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.

Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
Tom Coyote
TonyKlein CastleCops
Grinler BleepingComputer
Geeks To Go
Dslreports

Here are some free programs to install, don't leave home without them

Spybot Search and Destroy 1.4
Check for Updates/ Immunize and run a Full System Scan on a regular basis.
Ad-Aware SE Personal 1.06
Check for Updates and run a Full System Scan on a regular basis.
Spyware Blaster It will prevent most spyware from ever being installed.
Spyware Guard It offers realtime protection from spyware installation attempts.
Win Patrol This program will warn you when any changes are being made to your system and give you the option to deny the change.
IE-Spyad
IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
Firefox 2.0 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.

Thanks for stopping by Tom Coyote , I'm glad I was able to help you.

NormanB

Post #13February 17, 2007, 10:00 PM UTC

Ken Removed the quarantined item ok. However still had the frozen screen. By chance a friend of mine dropped in this afternoon and I was telling him of the symptoms. He had a look and identified that the frozen screen had somewhow been set as the background to the desk top. He then changed settings and it disappeared. Many thanks once again for your help - I have just one question - when I was looking in the add/install programs in control panel I noticed that there were a number of java updates- should I delete these to leave the latest one. Thanks Norman

ken545

Post #14February 18, 2007, 12:07 AM UTC

Thats great Norman, glad you finally figured it out. But all the scans cleaned you up quite well so I am glad we ran them.

You should have Java update 11 installed, here are the instructions, you can remove the older ones via the Add-Remove Programs.

Your Java is out of date and leaving your system vulnerable.
Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
It should have an icon next to it:
[external image: Posted Image]
Select it and click Remove.
Reboot your system.
Then go to the Sun Microsystems and install the update
Java Runtime Environment (JRE) 5.0 Update 11 <–This is what you need to download and install.
If you chose the online installation, it will prompt you to run the program.
If you chose the offline installation, you will be prompted to save the file and you can run it from wherever you saved it.
Then after install you can verify your installation here Sun Java Verify

I like to to do the offline installation and save the setup file in case I may need it in the future

Stay well,
Ken

NormanB

Post #15February 18, 2007, 12:31 PM UTC

Ken Thank you for your patience and help - greatly appreciated Norman

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