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Spyware / Malware / Virus Removal

Install Shield problems

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I am trying to sort out this machine and am getting lost really fast. Programs wont delete properly and others won't load Palm software messed up. Please check my log

thanks

Gary




Logfile of HijackThis v1.99.1
Scan saved at 9:44:46 PM, on 1/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Aware.exe
C:\Documents and Settings\gap\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: CyberScrub KeyChain - {88DE6D22-4F4D-4D83-95A2-8E9A4BB166BF} - C:\Program Files\CyberScrub KeyChain\KeyChain\CyberScrubToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Privacy Suite] "C:\Program Files\CyberScrub Privacy Suite\CSPSeraser.exe" "/R:C:\Documents and Settings\gap\Application Data\CyberScrub\Privacy Suite"
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: HotSync Manager.lnk.disabled
O4 - Global Startup: Acrobat Assistant.lnk.disabled
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: Alarm Manager.LNK.disabled
O4 - Global Startup: Dataviz Messenger.lnk.disabled
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk.disabled
O4 - Global Startup: Image Transfer.lnk.disabled
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.insuresocket.com
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) -
O16 - DPF: {134F7664-943D-3BB9-65F5-70B91DF46C86} - http://www.emcodec.com/v4/eCodec-v4.431.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/techsupp/as…rl/LSSupCtl.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta…staller_gmn.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} -
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1136657309109
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in) -
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://thedataport.webex.com/client/v_mywe…bex/ieatgpc.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30155.www3.hp.com/ediags/hpfix/aio…/qdiagh.cab?326
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) -
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
Post #2
I am going nuts trying to figure out what is wrong with my machine. I have searched for the answers and done everything on line - except re-install XP - I don't think I am up to doing registry manipulations either. I posted a hijack log several weeks ago but never had any response to that issue - I may still have trojans or something but I cannot install or download installations at all - Erro 1607 is one of the messages and the ultimate is cannot access Install… Any ideas? Thanks Gary
Post #3
Sorry for the delay :oops:
If you still need help and haven't posted at another forum.

Run AVG Anti-Spyware (ewido). Then scan and save the log from the scan. After deleting what is found.
Instructions and download link can be found here.

Then run this online scan. Save the report.

Rescan with hijackthis and post a new log with the results from AVG .
Also please describe how your computer behaves at the moment.
Post #4
Did what you said but the F-Secure has stopped completely on the cleaning cylce. I have left it on but for the last 30 minutes it has not moved.

Here is the log file. And thanks so very much for helping me.

Logfile of HijackThis v1.99.1
Scan saved at 12:41:24 PM, on 2/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\DOCUME~1\gap\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk32.exe
C:\DOCUME~1\gap\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fssm32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\gap\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: CyberScrub KeyChain - {88DE6D22-4F4D-4D83-95A2-8E9A4BB166BF} - C:\Program Files\CyberScrub KeyChain\KeyChain\CyberScrubToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Privacy Suite] "C:\Program Files\CyberScrub Privacy Suite\CSPSeraser.exe" "/R:C:\Documents and Settings\gap\Application Data\CyberScrub\Privacy Suite"
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: HotSync Manager.lnk.disabled
O4 - Global Startup: Acrobat Assistant.lnk.disabled
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: Alarm Manager.LNK.disabled
O4 - Global Startup: Dataviz Messenger.lnk.disabled
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk.disabled
O4 - Global Startup: Image Transfer.lnk.disabled
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.insuresocket.com
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) -
O16 - DPF: {134F7664-943D-3BB9-65F5-70B91DF46C86} - http://www.emcodec.com/v4/eCodec-v4.431.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/techsupp/as…rl/LSSupCtl.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta…staller_gmn.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} -
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1136657309109
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in) -
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://thedataport.webex.com/client/v_mywe…bex/ieatgpc.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30155.www3.hp.com/ediags/hpfix/aio…/qdiagh.cab?326
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) -
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
Post #5
Sorry - more - the computer is running pretty well. The most problematic thing is not being able to load anything. Once-in-awhile it hits a snag and such but I keep the drives defragged and cleaned and run spy bot religiously. Thanks Gary
Post #6
Download Winhelp2002's deldomain.inf to your desktop. http://www.mvps.org/winhelp2002/DelDomains.inf

Right-click on the deldomains.inf file and select 'Install'
It will not appear to have done anything, thats ok.

Post the log from AVG-anti-spyware.
Post #7
I am not sure what report you are referring to - this is the only thing I can find but I know it is wrong - I scanned but the program jammed as I mentioned. ewido anti-spyware - Scan Report ——————————————————— + Created at: 8:45:06 PM 9/13/2006 + Scan result: C:\Documents and Settings\gap\Cookies\gap@adbrite[2].txt -> TrackingCookie.Adbrite : No action taken. C:\Documents and Settings\gap\Cookies\[removed][1].txt -> TrackingCookie.Masterstats : No action taken. ::Report end
Post #9
Hi! I don't see anything in msconfig that says disabled and I am not sure where to look to see if all startups are running. I have to be away for a few hours but will work more when I return. Thanks Gary
Post #10
Please click on start, then run, and type msconfig and then press enter. When the window opens click on the startup tab and make sure there are checkmarks in every entry. Then press ok until you are out of the program. If it asks to reboot, do not reboot. Now please create a new Hijackthis Log and post it as a reply.
Post #11
OK - I did that - a window came up saying I did not have authority or some such - I am already set as administrator etc. so I just clicked OK - it asked to restart - I said exit anyway. Everything was checked off.

Here's the log

Logfile of HijackThis v1.99.1
Scan saved at 10:29:11 PM, on 2/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\gap\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: CyberScrub KeyChain - {88DE6D22-4F4D-4D83-95A2-8E9A4BB166BF} - C:\Program Files\CyberScrub KeyChain\KeyChain\CyberScrubToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: HotSync Manager.lnk.disabled
O4 - Global Startup: Acrobat Assistant.lnk.disabled
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: Alarm Manager.LNK.disabled
O4 - Global Startup: Dataviz Messenger.lnk.disabled
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk.disabled
O4 - Global Startup: Image Transfer.lnk.disabled
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) -
O16 - DPF: {134F7664-943D-3BB9-65F5-70B91DF46C86} - http://www.emcodec.com/v4/eCodec-v4.431.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/techsupp/as…rl/LSSupCtl.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta…staller_gmn.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as…rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} -
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1136657309109
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in) -
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://thedataport.webex.com/client/v_mywe…bex/ieatgpc.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30155.www3.hp.com/ediags/hpfix/aio…/qdiagh.cab?326
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) -
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

thanks

Gary
Post #13
That was interesting - getting Panda to load took a few twists to trick InstallShield into letting it load… Managed to do that and here are the results… Incident Status Location Adware:adware/cydoor Not disinfected C:\WINDOWS\system32\cd_clint.dll Potentially unwanted tool:application/mywebsearch Not disinfected c:\windows\system32\f3PSSavr.scr Adware:adware/wupd Not disinfected Windows Registry Adware:adware/wintools Not disinfected Windows Registry Potentially unwanted tool:application/myway Not disinfected hkey_classes_root\clsid\{66FC8717-EFA7-4546-8C4A-E224F3A80C76} Potentially unwanted tool:application/altnet Not disinfected hkey_local_machine\software\microsoft\windows\currentversion\app management\arpcache\AltnetDM Adware:adware/emediacodec Not disinfected Windows Registry Adware:adware/blazefind Not disinfected Windows Registry Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\gap\Application Data\Songbird\Profiles\cbz3lzk7.default\cookies.txt[.advertising.com/] Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\gap\Application Data\Songbird\Profiles\cbz3lzk7.default\cookies.txt[.atdmt.com/] Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\gap\Application Data\Songbird\Profiles\cbz3lzk7.default\cookies.txt[.2o7.net/] Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\gap\Cookies\gap@com[1].txt Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\gap\Desktop\Computer Cleaning\SmitFraudFix\Process.exe Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\gap\Desktop\Computer Cleaning\SmitFraudFix\SmitfraudFix\Process.exe Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\gap\Desktop\Computer Cleaning\SmitFraudFix\SmitfraudFix\SmitfraudFix\Process.exe Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\gap\Desktop\Computer Cleaning\SmitFraudFix\SmitfraudFix.zip[SmitfraudFix/Process.exe] Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\gap\Desktop\Computer Cleaning\SmitFraudFix\smitRem\Process.exe Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\gap\Desktop\Computer Cleaning\SmitFraudFix\smitRem.exe[smitRem/Process.exe] Potentially unwanted tool:Application/MyWebSearch Not disinfected C:\Program Files\MSN Messenger\riched20.dll Potentially unwanted tool:Application/MyWebSearch Not disinfected C:\Program Files\Uninstall My Web Search.dll Spyware:Cookie/Clickbank Not disinfected C:\RECYCLER\S-1-5-21-1715567821-688789844-725345543-1003\Dc12.txt Potentially unwanted tool:Application/Processor Not disinfected C:\WINDOWS\system32\Process.exe
Post #14
Download The Avenger Copyright © Swandog46
You must extract avenger.exe to your desktop, before you run it.
The Avenger must be run from a user account with administrator privileges,
and ONLY works on Windows 2000 and XP, and only on 32-bit versions!

Copy all the text contained in the code box below to your Clipboard.

Files to delete:
C:\WINDOWS\system32\cd_clint.dll
C:\windows\system32\f3PSSavr.scr
C:\Program Files\MSN Messenger\riched20.dll
C:\Program Files\Uninstall My Web Search.dll


The above script is for this user only, if you need help please start your own thread.

Start the Avenger.
Under "Script file to execute" choose "Input Script Manually".
Click on the Magnifying Glass icon which will open a new window titled "View/edit script".
Paste the entire text in into this window.
Click done, now click on the Green Light
Answer "Yes" twice when prompted.
Your computer shoud reboot, and briefly open a black command window on your desktop, this is normal.

After the restart, it will create a log file that should open.
This log file will be located at C:\avenger.txt
Paste the contents of the file into your reply along with a fresh HJT log.

Also: Avenger has made backups of all the files, etc., that you asked it to delete, located at C:\avenger\backup.zip.
Post #15 last edited
Download The Avenger Copyright © Swandog46
You must extract avenger.exe to your desktop, before you run it.
The Avenger must be run from a user account with administrator privileges,
and ONLY works on Windows 2000 and XP, and only on 32-bit versions!

Copy all the text contained in the code box below to your Clipboard.

Files to delete:
C:\WINDOWS\system32\cd_clint.dll
C:\windows\system32\f3PSSavr.scr
C:\Program Files\MSN Messenger\riched20.dll
C:\Program Files\Uninstall My Web Search.dll


The above script is for this user only, if you need help please start your own thread.

Start the Avenger.
Under "Script file to execute" choose "Input Script Manually".
Click on the Magnifying Glass icon which will open a new window titled "View/edit script".
Paste the entire text in into this window.
Click done, now click on the Green Light
Answer "Yes" twice when prompted.
Your computer shoud reboot, and briefly open a black command window on your desktop, this is normal.

After the restart, it will create a log file that should open.
This log file will be located at C:\avenger.txt
Paste the contents of the file into your reply along with a fresh HJT log.

Also: Avenger has made backups of all the files, etc., that you asked it to delete, located at C:\avenger\backup.zip.

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