Computer Slows Down Randomly, IE/Outlook freeze

andyli Topic Starter

Post #1January 31, 2007, 1:45 PM UTC

My computer is randomly slowing down and when I open certain pages or e-mails (they are not CPU intensive - usually basic text), those programs will lock up for several minutes.

Attached is my HijackThis log. I have an Lenovo/IBM ThinkPad, which is why I have the ThinkPad programs. Also, the speed issues DO go away when I am on another user account on my computer (does this mean that I have something in my Local User section of the registry?)

———–

Logfile of HijackThis v1.99.1
Scan saved at 8:44:36 AM, on 1/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Inclue\InclueService.exe
C:\WINDOWS\ProPatches\Scheduler\stSchedEx.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\WINDOWS\system32\TpScrLk.exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Inclue\Launcher.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\Semagic\LiveJournalU.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Documents and Settings\Andrew H. Li\My Documents\Andrew_Li My Documents\KeePass\KeePass.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\Program Files\Citrix\ICA Client\Wfcrun32.exe
C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Andrew H. Li\Desktop\HijackThis.exe
C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
C:\WINDOWS\System32\svchost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: inclue! BHO - {F35D66AE-DF50-4601-ACB4-083AF95C7D9B} - C:\Program Files\Inclue\inclue-ie.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: inclue! - {EEAAE295-DF21-4c11-876E-2E5D1AAC099F} - C:\Program Files\Inclue\inclue-ie.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [TPKBDLED] C:\WINDOWS\system32\TpScrLk.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [frymxins] "C:\Program Files\ATI Technologies\Fire GL 3D Studio Max\atiimxgl"
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PRONoMgrWired] C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [BLOG] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Nektra OEAPI] C:\Program Files\Inclue\Launcher.exe
O4 - HKCU\..\Run: [WhatPulse] C:\Program Files\WhatPulse\WhatPulse.exe
O4 - HKCU\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [Semagic] C:\Program Files\Semagic\LiveJournalU.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [KeePass Password Safe] C:\Documents and Settings\Andrew H. Li\My Documents\Andrew_Li My Documents\KeePass\KeePass.exe
O4 - HKCU\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1127188714786
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/…tail/DASAct.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/ActiveX/…loadcontrol.cab
O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: tpfnf2 - C:\WINDOWS\SYSTEM32\notifyf2.dll
O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Unknown owner - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InclueService - Unknown owner - C:\Program Files\Inclue\InclueService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\hpzipm12.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Shavlik Remote Scheduler Service (Shavlik Scheduler) - Shavlik Technologies - C:\WINDOWS\ProPatches\Scheduler\stSchedEx.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Update (SUService) - - c:\program files\lenovo\system update\suservice.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

Susan528

Post #2January 31, 2007, 3:00 PM UTC

Hello andyli and Welcome to TomCoyote,

Let's run a couple of scans first.

Also I could not find information about this item. What is Inclue?
C:\Program Files\Inclue\InclueService.exe

Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/

Install AVG Anti-Spyware by double clicking the installer.
Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
On the main screen under Your Computer's security
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
Right-click the AVG Anti-Spyware Tray Icon and select Exit.
Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update AVG Anti-spyware.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
______________________________

Reboot your computer in Safe Mode.

If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.

______________________________

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

Click on Scanner on the toolbar.
Click on the Settings tab.
- Under How to act?
  - Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
  - All checkboxes should be ticked.
- Under Possibly unwanted software:
  - All checkboxes should be ticked.
- Under Reports:
  - Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
  - Select Scan every file.
Click on the Scan tab.
Click on Complete System Scan to start the scan process.
Let the program scan the machine.
When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
  [external image: Posted Image]
When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot in Normal Mode.

STEP 1.
======
GMER
Please create a new subfolder in the Program Files folder called GMER. If you have an older version of GMER installed, you must delete it.

Download GMER and extract it to the C:\program files\GMER folder.
Please rename the GMER file
Note: You can rename gmer.exe to anything you like as long as you keep the .exe ending.
Run the Gmer.exe renamed program by double-clicking the executable file (gmer.exe) in Windows Explorer.
You may be prompted to scan immediately if GMER detects rootkit activity.
If you are prompted to scan your system click "yes" to begin the scan.
If you are not prompted, Click the "Rootkit" tab, then click "Scan".

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

At the end of the scan, click "Copy" to copy the scan results to the clipboard. Then paste the results in a notepad file and also paste them back in your next reply.

Please post (reply) with the results from the GMER scan, and a fresh hijackthis log.

______________________________

Please post:

AVG Anti-spyware log
GMER log
A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

andyli

Post #3February 1, 2007, 12:35 PM UTC

Include is an RSS Aggregator. ——————————————————— AVG Anti-Spyware - Scan Report ——————————————————— + Created at: 7:13:12 AM 2/1/2007 + Scan result: HKU\S-1-5-21-1957994488-1580436667-1343024091-1003_Classes\Interface\{8148A489-F54E-4D74-B6F3-81901D0AA54A}\TypeLib\\Version -> Adware.ActivityMonitor : Cleaned with backup (quarantined). C:\Documents and Settings\Andrew H. Li\Cookies\andrew_h._li@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Aavalue : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\andrew_h._li@adbrite[1].txt -> TrackingCookie.Adbrite : Cleaned. :mozilla.90:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned. :mozilla.91:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned. :mozilla.92:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned. :mozilla.93:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned. :mozilla.94:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Advertising : Cleaned. :mozilla.44:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned. :mozilla.96:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Bridgetrack : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Burstbeacon : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\andrew_h._li@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][2].txt -> TrackingCookie.Burstnet : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\andrew_h._li@com[1].txt -> TrackingCookie.Com : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Com : Cleaned. :mozilla.41:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][4].txt -> TrackingCookie.Liveperson : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Liveperson : Cleaned. :mozilla.95:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned. :mozilla.86:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Overture : Cleaned. :mozilla.51:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned. :mozilla.52:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned. :mozilla.53:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned. :mozilla.54:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned. :mozilla.49:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned. :mozilla.50:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned. :mozilla.56:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned. :mozilla.57:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned. :mozilla.58:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned. :mozilla.59:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned. :mozilla.60:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned. :mozilla.61:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][2].txt -> TrackingCookie.Specificclick : Cleaned. :mozilla.67:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned. :mozilla.68:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned. :mozilla.70:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned. :mozilla.71:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\andrew_h._li@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Andrew H. Li\Cookies\[removed][2].txt -> TrackingCookie.Yieldmanager : Cleaned. :mozilla.55:C:\Documents and Settings\Andrew H. Li\Application Data\Mozilla\Firefox\Profiles\ju86dot2.default\cookies.txt -> TrackingCookie.Zedo : Cleaned. ::Report end

andyli

Post #4February 1, 2007, 12:35 PM UTC

GMER 1.0.12.12011 - http://www.gmer.net
Rootkit scan 2007-02-01 07:31:48
Windows 5.1.2600 Service Pack 2

—- System - GMER 1.0.12 —-

SSDT 89809390 ZwAlertResumeThread
SSDT 899642D0 ZwAlertThread
SSDT 89935AC8 ZwAllocateVirtualMemory
SSDT 89AF1FC0 ZwConnectPort
SSDT 89A19C28 ZwCreateMutant
SSDT 89885ED0 ZwCreateThread
SSDT \??\C:\Program Files\Symantec\SYMEVENT.SYS ZwDeleteValueKey
SSDT 89893828 ZwFreeVirtualMemory
SSDT 8999A6F0 ZwImpersonateAnonymousToken
SSDT 8994A398 ZwImpersonateThread
SSDT 899C05C8 ZwMapViewOfSection
SSDT 89A05B20 ZwOpenEvent
SSDT \??\C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.sys ZwOpenProcess
SSDT 898C1550 ZwOpenProcessToken
SSDT 8997D558 ZwOpenThreadToken
SSDT 898761F8 ZwQueryValueKey
SSDT 898BC7D8 ZwResumeThread
SSDT 899CE6C0 ZwSetContextThread
SSDT 89A164B8 ZwSetInformationProcess
SSDT 899E1B50 ZwSetInformationThread
SSDT \??\C:\Program Files\Symantec\SYMEVENT.SYS ZwSetValueKey
SSDT 89A28A50 ZwSuspendProcess
SSDT 8991B1A0 ZwSuspendThread
SSDT \??\C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.sys ZwTerminateProcess
SSDT 89912380 ZwTerminateThread
SSDT 89A15A68 ZwUnmapViewOfSection
SSDT 89B44620 ZwWriteVirtualMemory

—- Devices - GMER 1.0.12 —-

Device \Driver\BTHUSB \Device\0000009e IRP_MJ_CREATE [B0D71BB0] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_CLOSE [B0D9D990] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_DEVICE_CONTROL [B0D6FF00] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_INTERNAL_DEVICE_CONTROL [B0D70A70] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_CLEANUP [B0D71920] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_POWER [B0D9EEE0] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_SYSTEM_CONTROL [B0D9F7B0] bthport.sys
Device \Driver\BTHUSB \Device\0000009e IRP_MJ_PNP [B0D9E3B0] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_CREATE [B0D71BB0] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_CLOSE [B0D9D990] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_DEVICE_CONTROL [B0D6FF00] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_INTERNAL_DEVICE_CONTROL [B0D70A70] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_CLEANUP [B0D71920] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_POWER [B0D9EEE0] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_SYSTEM_CONTROL [B0D9F7B0] bthport.sys
Device \Driver\BTHUSB \Device\000000a0 IRP_MJ_PNP [B0D9E3B0] bthport.sys

—- Files - GMER 1.0.12 —-

ADS C:\Documents and Settings\Andrew H. Li\Favorites\1234\fios\broadband help » Forums » US Telco Support » Verizon Fiber Optics » FIOS's awful billing department.url:favicon
ADS C:\Documents and Settings\Andrew H. Li\Favorites\1234\fios\broadband help » Forums » US Telco Support » Verizon Fiber Optics » Is there any way to keep POTS and still have FiOS.url:favicon
ADS C:\Documents and Settings\Andrew H. Li\Favorites\1234\fios\broadband help » Forums » US Telco Support » Verizon Fiber Optics » [ fiber tech] New Fios install - wiring question.url:favicon
ADS …

—- EOF - GMER 1.0.12 —-

andyli

Post #5February 1, 2007, 12:36 PM UTC

Logfile of HijackThis v1.99.1
Scan saved at 7:36:03 AM, on 2/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Inclue\InclueService.exe
C:\WINDOWS\ProPatches\Scheduler\stSchedEx.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\WINDOWS\system32\TpScrLk.exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Inclue\Launcher.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\Semagic\LiveJournalU.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Documents and Settings\Andrew H. Li\My Documents\Andrew_Li My Documents\KeePass\KeePass.exe
C:\Program Files\GMER\rootkits.exe
C:\WINDOWS\system32\notepad.exe
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Andrew H. Li\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: inclue! BHO - {F35D66AE-DF50-4601-ACB4-083AF95C7D9B} - C:\Program Files\Inclue\inclue-ie.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: inclue! - {EEAAE295-DF21-4c11-876E-2E5D1AAC099F} - C:\Program Files\Inclue\inclue-ie.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [TPKBDLED] C:\WINDOWS\system32\TpScrLk.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [frymxins] "C:\Program Files\ATI Technologies\Fire GL 3D Studio Max\atiimxgl"
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PRONoMgrWired] C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [BLOG] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Nektra OEAPI] C:\Program Files\Inclue\Launcher.exe
O4 - HKCU\..\Run: [WhatPulse] C:\Program Files\WhatPulse\WhatPulse.exe
O4 - HKCU\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [Semagic] C:\Program Files\Semagic\LiveJournalU.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [KeePass Password Safe] C:\Documents and Settings\Andrew H. Li\My Documents\Andrew_Li My Documents\KeePass\KeePass.exe
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1127188714786
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/…tail/DASAct.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/ActiveX/…loadcontrol.cab
O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: tpfnf2 - C:\WINDOWS\SYSTEM32\notifyf2.dll
O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Unknown owner - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InclueService - Unknown owner - C:\Program Files\Inclue\InclueService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\hpzipm12.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Shavlik Remote Scheduler Service (Shavlik Scheduler) - Shavlik Technologies - C:\WINDOWS\ProPatches\Scheduler\stSchedEx.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Update (SUService) - - c:\program files\lenovo\system update\suservice.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

===============

THANKS!

Susan528

Post #6February 1, 2007, 2:51 PM UTC

Didn't see any malware which is good!

PCPitStop

Please register (it's free, don't worry) with PCPitStop and run the full tests here.
When the tests are complete, a results page will pop up. Click "Share these results with TechExpress" on the left-hand side. Then copy the URL provided and post (reply) with it here for me.

andyli

Post #7February 2, 2007, 1:53 AM UTC last edited February 2, 2007, 2:14 AM UTC

http://www.pcpitstop.com/techexpress.asp?id=GKNJFWKLRCWSHMTJ

I should note that when I got home today (no one used my computer while I was gone), the process svchost.exe was using 98% of the CPU per Task Manager. I was able to terminate - the windows GUI changed to the low-resource "gray" (like Windows 98) then back to the XP usual colors (the blue and green task bar).

Thanks again.

Susan528

Post #8February 7, 2007, 4:47 PM UTC

Can you tell me about this file?
C:\Documents and Settings\Andrew H. Li\Favorites\1234\fios\broadband help
There are ADS files piggy-backing on this and I do not know if the ADS are bad or good.

======
Combofix

Download this file - combofix.exe
Double click combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Please post the ComboFix log and a new hijackthis log.

Susan528

Post #9February 15, 2007, 4:18 PM UTC

WARNING-Combofix

Please Do Not use Combofix and delete Combofix from your computer!

Malware has recently been created and identified that will cause ComboFix to delete normal files and adversely affect your computer.

If you have run ComboFix in the past and did not suffer any adverse affects do not worry, but please delete ComboFix now.
You must have the specific malware infection present on your system to cause ComboFix to delete the normal files, but as safety precaution you need to delete ComboFix now!

andyli

Post #10February 15, 2007, 5:13 PM UTC

WARNING-Combofix

Please Do Not use Combofix and delete Combofix from your computer!

Malware has recently been created and identified that will cause ComboFix to delete normal files and adversely affect your computer.
If you have run ComboFix in the past and did not suffer any adverse affects do not worry, but please delete ComboFix now.
You must have the specific malware infection present on your system to cause ComboFix to delete the normal files, but as safety precaution you need to delete ComboFix now!

Susan,

I apologize - I didn't see the reply from February 7th. That is a favorite place for dslreports/broadband reports.

I did not run combofix as I just saw your message as well as the follow-up telling me not to run it.

Andrew

Susan528

Post #11February 15, 2007, 6:08 PM UTC

Are you still experiencing problems - or have you resolved them?

Susan528

Post #12February 26, 2007, 4:46 PM UTC

Because no reply was made. This topic is now closed. If you wish it reopened, please send us an email
(Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

Also follow the recommendations in Tony Klein's article
So how did I get infected in the first place?

Computer Slows Down Randomly, IE/Outlook freeze

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