Hijackthis help

Hi Shanteland welcome to Tom Coyote forums

I am currently looking over your log. As I am an Undergraduate, everything that I post to you must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

Thanks for your patience!
dan

Hi Shantel

Note! If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise not to use sensitive online services.

Now please read this Information about: Incredimail
Because of this I would recommend removing this off your system please use Add/Remove to Uninstall Then Navigate to then
Right-Click on and Delete the Incredimail folder: C:\Program Files\IncrediMail

____________

Download ATF Cleaner by Atribune and save it to your Desktop.
Do not use yet!

Ewido is now known as ( AVG Anti-Spyware.)

Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
• Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Dont use yet!
_________________________

Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)
O2 - BHO: (no name) - A
J - (no file)
O2 - BHO: (no name) - 0@
49E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: (no name) - `@
B8AA8-DAF2-4892-BD1D-73F568BCB24E} - (no file)
O2 - BHO: (no name) - ¨

¨

0-31B7-401E-A518-A07C3DB8F777} - (no file)
O2 - BHO: (no name) - °@
8255F-E043-4cae-8B3B-B191550C2A22} - (no file)
O4 - HKCU\..\Run: [Agent] C:\WINDOWS\system32\alsys.exe

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit
_________________

We need to reveal system folders

• Close all programs so that you are at your desktop.
• Double-click on the My Computer icon.
• Select the Tools menu and click Folder Options
• After the new window appears select the View tab.
• Place a checkmark in the checkbox labeled Display the contents of system folders
• Under the Hidden files and folders section select the radio button labeled Show hidden files and folders
• Remove the checkmark from the checkbox labeled Hide file extensions for known file types
• Remove the checkmark from the checkbox labeled Hide protected operating system files
• Press the Apply and then the ok button and shut down my computer
• Now your computer is configured to show all hidden files.
• For you and the tools to be able to see appropriate files we need to Show Hidden Files

Re-boot into safe mode

• Next, please reboot your computer in Safe Mode by doing the following:
  
• Restart your computer
  
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  
• Instead of Windows loading as normal, a menu should appear use arrow up to highlight
  
• Select the first option, to run Windows in Safe Mode hit enter.
  
• For additional help in booting into Safe Mode, see the following site: HERE

Right click start, In the drop down menu click "Explore" Then navigate to each file\ folder in the left hand pane, which will reveal its content in the right hand pane, highlight file or folder right click and Delete, if present:

C:\WINDOWS\system32\alsys.exe

Run ATF cleaner

• Double click ATF-Cleaner.exe to run the program.
• Check the following boxes:
  • Windows Temp
  • Current User Temp
  • All Users Temp
  • Temporary Internet Files
  • Prefetch
  • Recycle Bin
  • Java Cache
• The rest are optional - if you want to remove the lot, check Select All.
• Now click Empty Selected.
• When you get the Done Cleaning message, click OK.
  
• If you use Firefox browser.
  • Click Firefox at the top and choose: Select All
  • If you would like to keep your saved passwords, please click No at the prompt.
  • Click the Empty Selected button.
• If you use Opera browser.
  • Click Opera at the top and choose: Select All
  • If you would like to keep your saved passwords, please click No at the prompt.
  • Click the Empty Selected button.

Run AVG Anti-Spyware

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  • Under How to act?
    • Click on Recommended Action and choose Quarantine from the popup menu.
  • Under How to scan?
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    • All checkboxes should be ticked.
  • Under Reports:
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
    
    [external image: Posted Image]
• When done, click the Save Scan Report button. (4)
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot in Normal Mode.
_______________

please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings
• In the scan settings make that the following are selected:
• Scan using the following Anti-Virus database:
• Extended (If available otherwise Standard)
• Scan Options:
• Scan Archives
• Scan Mail Bases
• Click OK
• Now under select a target to scan select My Computer
• The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
• Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

Please include new HJT log, AVG Anti-Spyware log and kaspersky log
in your next post
Thanks dan

one the avg, i have installed it, but it keeps saying, server not ready when i click update now

Ok, i have the avg updated now, but i'm confused on downloading the full database to my desktop. How do i do this?

Ok, but what database am i downloading?

If you have done this:

Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
Wait until you see the Update succesfull message.

You won't need to do this:

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

Let me know how you get on
dan

ok, i am to the point of reveal system folders. I don't have a my computer icon. I clicked on start and went to my computer , but didn't see a tools menu. Where do I find that at on XP Shantel

click start, settings , control panel. click on tools, options, then view tab select radio buttons as detailed in my previous post dan

ok, I have gotten to the Kapersky Online Scanner. Everytime, the pop up box comes up telling me that i have to click below the toolbar to install active x, when i do this it goes back to the previous page. I can't get it to install Shantel

Let's check a few settings and try to get that scan running

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click on the Security tab
• Click the Internet icon so it becomes highlighted.
• Click on Default Level and click Ok
• Click on the Custom Level button.

Allow previously unused activeX …> Disabled
Allow scriptlets >>> Disabled
Download unsigned Active X controls >> disabled
Run activeX controls marked for scripting >> Prompt

KAV ActiveX is signed, no need to change the settings related to unsigned ActiveX controls.

Note:Don't forget to make a note of the standard settings, and ensure the you resets after the scan.

My bed is calling me here so will catch up with you tomorrow
dan

And here is the AVG results: ——————————————————— AVG Anti-Spyware - Scan Report ——————————————————— + Created at: 6:35:05 PM 1/23/2007 + Scan result: C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP120\A0025305.sys -> Dropper.Agent.bbv : Cleaned with backup (quarantined). C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP121\A0025349.sys -> Dropper.Agent.bbv : Cleaned with backup (quarantined). C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP121\A0025537.sys -> Dropper.Agent.bbv : Cleaned with backup (quarantined). C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP121\A0025555.sys -> Dropper.Agent.bbv : Cleaned with backup (quarantined). C:\WINDOWS\system32\wincom32.sys -> Dropper.Agent.bbv : Cleaned with backup (quarantined). C:\Program Files\DIGStream\digstream.exe -> Not-A-Virus.Downloader.Win32.DigStream : Cleaned with backup (quarantined). C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP121\A0025553.exe -> Proxy.Lager.dp : Cleaned with backup (quarantined). C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP120\A0025300.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined). ::Report end

And the Kaspersky: ——————————————————————————- KASPERSKY ONLINE SCANNER REPORT Tuesday, January 23, 2007 8:36:12 PM Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.83.0 Kaspersky Anti-Virus database last update: 24/01/2007 Kaspersky Anti-Virus database records: 261227 ——————————————————————————- Scan Settings: Scan using the following antivirus database: extended Scan Archives: true Scan Mail Bases: true Scan Target - My Computer: C:\ D:\ Scan Statistics: Total number of scanned objects: 79581 Number of viruses found: 2 Number of infected objects: 2 / 0 Number of suspicious objects: 0 Duration of the scan process: 01:08:01 Infected Object Name / Virus Name / Last Action C:\Documents and Settings\All Users\Application Data\avg7\Log\emc.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\SpamKiller\Logs\Filtering.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\Logs\TaskScheduler\McTskshd001.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee.com\VSO\OASLogs\OAS.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\3ad391678a806ec4d691e83aaa393b6f_24adf822-76f7-4481-b30b-ff1b40f8687f Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\42ff6931261f45e7464a74917666fd13_24adf822-76f7-4481-b30b-ff1b40f8687f Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\AdobeCMapFnt07.lst Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\AdobeSysFnt07.lst Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\Collab\RSS Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\JavaScripts\glob.settings.js Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\Preferences\AutoFillDefaults.dat Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\Preferences\defaultHeuristics.dat Object is locked skipped C:\Documents and Settings\John York\Application Data\Adobe\Acrobat\7.0\Updater\udlog.txt Object is locked skipped C:\Documents and Settings\John 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