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Spyware / Malware / Virus Removal

Popup problems

3 min read

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Post #1
Hey… Tried running spybot S&D however it cant remove everything… still getting tons of popups… This is our fire department computer so it needs to be fixed ASAP..

Thanks

Logfile of HijackThis v1.99.1
Scan saved at 12:00:29 PM, on 1/18/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\spoolsv.exe
C:\COMPAQ\ACLIENT\ACLIENT.exe
C:\Windows\System32\alg.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Windows\IA\command.exe
C:\Windows\System32\svchosts.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\Windows\Cpqdiag\Cpqdfwag.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
C:\Program Files\Compaq\LCRMS\LCRMS.EXE
C:\Windows\System32\NMSSvc.exe
C:\Windows\System32\nvsvc32.exe
C:\Windows\System32\wdfmgr.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
C:\Windows\Explorer.EXE
C:\PROGRA~1\Compaq\COMPAQ~1\CHKADMIN.EXE
C:\Windows\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE
C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\{A8E488F2-069F-1033-0227-020831010001}\Update.exe
C:\Program Files\Ipwindows\ipwins.exe
C:\Program Files\Messenger\msmsgs.exe
C:\DOCUME~1\ADMINI~1\MYDOCU~1\SMANTE~1\regsvr32.exe
C:\Documents and Settings\Administrator\My Documents\??crosoft.NET\?serinit.exe
C:\PROGRA~1\COMMON~1\ikkq\ikkqm.exe
C:\PROGRA~1\COMMON~1\ikkq\ikkqa.exe
C:\Windows\System32\wuauclt.exe
C:\Program Files\Verizon Online\Help Support\bin\mpbtn.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.a…mp;bm=bz_search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {033BD9F5-4919-1BE4-6B20-6AE4CDB2BCCF} - C:\Windows\System32\rtiy.dll
O2 - BHO: (no name) - {033BD9F5-4919-1BE4-6B20-6AE4CDB2BCCF} - C:\Windows\System32\rtiy.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Bar888 - {C1B4DEC2-2623-438e-9CA2-C9043AB28508} - C:\PROGRA~1\COMMON~1\{38E48~1\Bar888.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\Windows\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Bar888 - {C1B4DEC2-2623-438e-9CA2-C9043AB28508} - C:\PROGRA~1\COMMON~1\{38E48~1\Bar888.dll
O4 - HKLM\..\Run: [ChkAdmin] C:\PROGRA~1\Compaq\COMPAQ~1\CHKADMIN.EXE
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\Windows\System32\spool\DRIVERS\W32X86\3\E_FATI9FA.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [{A8E488F2-069F-1033-0227-020831010001}] "C:\Program Files\Common Files\{A8E488F2-069F-1033-0227-020831010001}\Update.exe" te-110-12-0000213
O4 - HKLM\..\Run: [IpWins] C:\Program Files\Ipwindows\ipwins.exe
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\Windows\Cpqdiag\CpqDfwAg.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Lerm] "C:\DOCUME~1\ADMINI~1\MYDOCU~1\SMANTE~1\regsvr32.exe" -vt yazr
O4 - HKCU\..\Run: [Fvjoikes] C:\Documents and Settings\Administrator\My Documents\??crosoft.NET\?serinit.exe
O4 - HKCU\..\Run: [ikkq] C:\PROGRA~1\COMMON~1\ikkq\ikkqm.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Help & Support.lnk = C:\Program Files\Verizon Online\Help Support\bin\matcli.exe
O4 - Global Startup: Verizon Support Service.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Windows\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Windows\web\related.htm
O16 - DPF: {21F49842-BFA9-11D2-A89C-00104B62BDDA} (ChartFX Internet Control) - https://www22.verizon.com/ForYourBusiness/B…oad/CfxIEAx.cab
O16 - DPF: {395E58B9-090C-461A-8F27-087D1C727944} (Web Conferencing) - http://conference.firehousesoftware.com/joinie.cab
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\COMPAQ\ACLIENT\ACLIENT.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Command Service (cmdService) - Unknown owner - C:\Windows\IA\command.exe
O23 - Service: COM+ Messages - Unknown owner - C:\Windows\System32\svchosts.exe" -e te-110-12-0000213 (file missing)
O23 - Service: Compaq Local Alerter (CPQALERT) - Compaq Computer Corporation - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
O23 - Service: Compaq Remote Diagnostics Enabling Agent (CpqDfwWebAgent) - Compaq Computer Corporation - C:\Windows\Cpqdiag\Cpqdfwag.exe
O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Insight Manager LC Remote Management (LCRMS) - Compaq Computer Corporation - C:\Program Files\Compaq\LCRMS\LCRMS.EXE
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\Windows\System32\NMSSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\Windows\System32\nvsvc32.exe
O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
Post #2
Hi GBFDand welcome to Tom Coyote forums

I am currently looking over your log. As I am an Undergraduate, everything that I post to you must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

Thanks for your patience!
dan
Post #3
Hi GBFD

It appears you have a backdoor trojan on your computer, which could allow any number of Infections into your system, If that is the case your computer is and always will be at risk. I cannot guarantee that we can clean everything and reset all changes that has been done to the computer.
Root kits can be extremely hard to detect, and just as hard to clean out.
You have to think that from this point forward, you can't completely trust your computer. The root kit could be hiding a backdoor trojan.
It could be that it is possible for someone to secretly steal your financial an other sensitive information and do ANYTHING they want with the computer.
The only way to be SURE that the infections and the changes they have done are removed is to reformat and reinstall.
If that is acceptable to you, not only would it be safer, but it would probably be less time consuming to do a reformat than to clean up the computer.
Please read this article that was published by Robin at Castle Cops and you will understand better why this warning and what to do.
Here

Further to the article you are strongly advised to do the following immediately:

1. Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.

2. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

3. From a clean computer, change *all* your online passwords – for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.

Also do whatever else that seems appropriate.

Before you decide to reformat you should check that you have all the necessary information and software.

If you decide to continue with a cleanup you should not use this computer for financial or other sensitive transaction.

Let me know what you want to do.
sorry It couldn't be better news

Regards dan
Post #7
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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