Help?

Hello emmabell22 and welcome to the forums.

How are you being notified of this "win32/32zlob.gen1" problem?
If it is from your "SpywareBot" program I would guess that it is a false alarm. SpywareBot is of dubious note and is not recommended. See this list:

http://www.spywarewarrior.com/rogue_anti-spyware.htm

If from that I would ignore it. If not then we can move forward from there.

In the meantime I would recommend that you remove SpywareBot from your computer by doing the following:
Go to Add or Remove Programs and uninstall the following if present.
Click Start > Control Panel > Double Click Add or Remove Programs:

SpywareBot

Reboot and post a new HJT log for review along with information on where that error is coming from if still present.

Regards,
Dave

C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030695.exe -> Adware.180Solutions : Cleaned with backup (quarantined). HKU\S-1-5-21-1121740513-1416723062-1514368683-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1A1DDC19-5893-43AB-A73F-F41A0F34D115} -> Adware.Generic : Cleaned with backup (quarantined). HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Public Messenger ver 2.03 -> Adware.IntCodec : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031194.exe -> Adware.VirusBurst : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030691.manifest -> Downloader.Zlob : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031490.exe -> Downloader.Zlob.amf : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030683.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030728.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030771.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030818.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030832.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030846.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030860.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030874.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030919.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030961.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0031004.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0031049.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031120.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031130.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031180.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031209.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031224.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031272.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031287.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031305.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031327.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031381.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031484.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031486.exe -> Downloader.Zlob.aqh : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031487.exe -> Downloader.Zlob.bbr : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030681.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030726.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030769.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030816.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030830.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030845.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030859.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030875.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030920.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0030960.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0031005.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP146\A0031048.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031119.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031129.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031179.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031208.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031223.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031270.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031286.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031304.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031326.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031380.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\System Volume Information\_restore{0A427C85-0FF1-45CD-B55F-DD5B2C95A885}\RP147\A0031488.exe -> Downloader.Zlob.bej : Cleaned with backup (quarantined). C:\Documents and Settings\Robert\Local Settings\Temp\laf23.tmp -> Not-A-Virus.Hoax.Win32.Renos.gh : Cleaned with backup (quarantined). C:\Documents and Settings\Emma\Cookies\emma@adbrite[3].txt -> TrackingCookie.Adbrite : Cleaned. C:\Documents and Settings\Robert\Cookies\robert@adbrite[1].txt -> TrackingCookie.Adbrite : Cleaned. C:\Documents and Settings\Emma\Cookies\[removed][1].txt -> TrackingCookie.Burstnet : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Burstnet : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][1].txt -> TrackingCookie.Clickzs : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned. C:\Documents and Settings\Robert\Cookies\robert@enhance[2].txt -> TrackingCookie.Enhance : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][3].txt -> TrackingCookie.Liveperson : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][1].txt -> TrackingCookie.Masterstats : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Overture : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Specificclick : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Tacoda : Cleaned. C:\Documents and Settings\Robert\Cookies\robert@login.tracking101[1].txt -> TrackingCookie.Tracking101 : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][2].txt -> TrackingCookie.Wegcash : Cleaned. C:\Documents and Settings\Robert\Cookies\[removed][1].txt -> TrackingCookie.Wegcash : Cleaned. ::Report end Then

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emmabell22
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Thanks

I am getting messages from PC Guard that zlob has been detected.

Folks, it would appear the problem is sorted! Mind you if anyone spots anything nasty on the above logs, let me know! I will keep an eye on the thread. Cheers.

Hi Emma!

You're currently running both Zonealarm & PCGuard firewall. It's not recommended to have two (or more) different software firewalls on same system. Decide which one to keep and remove the other one through add/remove programs.


HJT in it's own folder
————————

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.


Start Hijackthis, click do a system scan only, check:
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
Close all browser and other windows and click fix checked.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version…

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement."
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version.

Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.



Post a fresh hjt log after that.

Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

• Download Adaware
  Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
  The program is available for download here
• Download Spybot
  Spybot is a scanner like adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and pretection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
  To see how to set this up as well as more spybot features, see here
  Spybot can be downloaded at this location
• Download SpywareBlaster
  Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
  kill bits
  in the registry, so that certain activex controls can't install.
  If you don't know what activex controls are, see here
  You can download SpywareBlaster here here
  SpywareBlaster tutorial
  
• Download iespyad
  It puts many bad webpages on your restricted zones list. This means that you can still view the
  bad
  webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
  If you need help understanding how it works, there is a tutorial here
  Download it here
  
• hosts file:
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
  If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  • Click the start button (at the lower left hand corner of your screen)
  • Click run
  • In the dialog box, type services.msc
  • hit enter, then locate dns client
  • Highlight it, then double-click it.
  • On the dropdown box, change the setting from automatic to manual.
  • Click ok
  
  
• Keep Anti Virus Software updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system… problems etc.

Have a great day,
Blade

Again, thanks folks. I have carried out your instructions & hope all is good. If anyone needs any help with cookery (coz it's all I'm good at) in return, batter in! Em.

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