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pc is not working correctly

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Post #1 last edited
My pc is sluggish and is sending more data then recieving. I have to close out some programs inorder to view web pages

I just recently loaded windows xp on my system, here is my HJT log

Here is the HJT log with everything running before ending any programs

Logfile of HijackThis v1.99.1
Scan saved at 3:33:55 PM, on 12/9/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\irdvxc.exe
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\PV92Tray.exe
C:\WINDOWS\System32\svcchost.exe
C:\WINDOWS\System32\mysvcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\Wzqkpick.exe
C:\Documents and Settings\dell client\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [PV92TRAY] PV92Tray.exe
O4 - HKLM\..\Run: [msvcc25] svcchost.exe
O4 - HKLM\..\Run: [mysvcig38] mysvcc.exe
O4 - HKLM\..\RunServices: [msvcc25] svcchost.exe
O4 - HKLM\..\RunServices: [mysvcig38] mysvcc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: Win32 Classes -
O23 - Service: Network helper Service (MSDisk) - Unknown owner - C:\WINDOWS\System32\irdvxc.exe" /service (file missing)

Here is the log after closing the programs.


Logfile of HijackThis v1.99.1
Scan saved at 3:17:42 PM, on 12/9/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\svcchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\dell client\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [PV92TRAY] PV92Tray.exe
O4 - HKLM\..\Run: [msvcc25] svcchost.exe
O4 - HKLM\..\RunServices: [msvcc25] svcchost.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: Win32 Classes -
O17 - HKLM\System\CCS\Services\Tcpip\..\{15A78885-A776-46D9-AE05-226C0FD27D0B}: NameServer = 205.152.132.23 205.152.144.23
O23 - Service: Network helper Service (MSDisk) - Unknown owner - C:\WINDOWS\System32\irdvxc.exe" /service (file missing)




Thanks for your help!
Post #2
Hi amier1and welcome to Tom Coyote forums

I am currently looking over your log. As I am an Undergraduate, everything that I post to you must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

Thanks for your patience!
Post #3
Hi amier1

It appears you have a backdoor trojan on your computer, which could allow any number of Infections into your system, If that is the case your computer is and always will be at risk. I cannot guarantee that we can clean everything and reset all changes that has been done to the computer.
Root kits can be extremely hard to detect, and just as hard to clean out.
You have to think that from this point forward, you can't completely trust your computer. The root kit could be hiding a backdoor trojan.
It could be that it is possible for someone to secretly steal your financial an other sensitive information and do ANYTHING they want with the computer.
The only way to be SURE that the infections and the changes they have done are removed is to reformat and reinstall.
If that is acceptable to you, not only would it be safer, but it would probably be less time consuming to do a reformat than to clean up the computer.
Please read this article that was published by Robin at Castle Cops and you will understand better why this warning and what to do.
Here

Further to the article you are strongly advised to do the following immediately:

1. Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.

2. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

3. From a clean computer, change *all* your online passwords – for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.

Also do whatever else that seems appropriate.

Before you decide to reformat you should check that you have all the necessary information and software.

If you decide to continue with a cleanup you should not use this computer for financial or other sensitive transaction.

Let me know what you want to do.
sorry It couldn't be better news

Regards dan
Post #4 last edited
I understand what you are saying. I have a second drive on the computer that has some things I would like to keep. If I were to wipe out the main drive, reformat and reload the system, install antivirus, would I have to wipe out the other drive as well?

I don't have a problem reloading the system if that is what it will take to get it going again.

FYI

After posting the HJT file I have since loaded Norton 2006.

It found and quarantine the following:


w32.Spybot.worm
W32.Rahack.h
W32.Rahack.h

I am also getting advertisments thru messenger service about antivirus and spyware software.


Just so you can see what I'm trying to repair, here is the newest HJT file.

Your advice is greatly appreciated.


Logfile of HijackThis v1.99.1
Scan saved at 5:34:01 PM, on 12/10/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\PV92Tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\Wzqkpick.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\Documents and Settings\dell client\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.home.bellsouth.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [PV92TRAY] PV92Tray.exe
O4 - HKLM\..\Run: [msvcc25] svcchost.exe
O4 - HKLM\..\Run: [mysvcig38] mysvcc.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\RunServices: [msvcc25] svcchost.exe
O4 - HKLM\..\RunServices: [mysvcig38] mysvcc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: Win32 Classes -
O17 - HKLM\System\CCS\Services\Tcpip\..\{15A78885-A776-46D9-AE05-226C0FD27D0B}: NameServer = 205.152.132.23 205.152.144.23
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Post #5 last edited
Hi Amier,
If you don't have a problem reformatting, I would strongly recommend that, rather than trying to clean this system.
Then get your protection in place, then download sp2 and all the windows updates.

I have a second drive on the computer that has some things I would like to keep. If I were to wipe out the main drive, reformat and reload the system, install antivirus, would I have to wipe out the other drive as well?


It would be better to reformat both drives, It's safer this way.
Infections usually do not infect secondary harddrives; they generally only infect the main harddrive where windows is installed;
If I were in your position, I would probably reformat both drives.
Thanks dan
Post #7
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